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PC Werks

4.9 (44 reviews)
Closed Closed
Updated 2 months ago

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Response time

3 hours

Response rate

100%

Services - PC Werks

Data recovery

Desktop computer body repair

Desktop computer support

11 More Services

Device support or repair

Telecom or network services

Remote access services

Server services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Tablet body repair

Tablet support

Video game console support

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Recommended Reviews - PC Werks

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11 years ago

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7 years ago

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8 years ago

Robert was very professional and was able to fix my daughter's PC the same day. Quality work at reasonable prices. I will be going back.

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12 years ago

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Review Highlights - PC Werks

Robert explained he needed to also upgrade the motherboard and helped me find the best deal for one locally.

Mentioned in 18 reviews

Read more highlights

Garland Computers

Garland Computers

(5 reviews)

$

I recently bought a Lenovo computer from Garland and the service was top notch…read more I can not thank Brian Walker and Joe Bell enough! These are people that care about their costumers and go out of their way to make things perfect. I give Garland 5 stars and a big thank you! Bill Ruppert

FRAUD and IDENTITY THEFT is a serious problem for anyone…read more This company, despite multiple notifications, went along with the fraudulent purchase and shipped out the item anyway, despite a full day of me calling repeatedly calling over and over that this was a fraudulent purchase and not to mail out the package. In fact, after I had been assured over the phone by Garland Computers that it would be dealt with, I got multiple notifications in my email box saying that the shipping was going out anyway - in fact I more notifications about this particular items shipment than any item I've ever purchased - about 4 before it was even shipped which is highly suspicious. I was told by Mike Mestes that the owner of the company was going to call me about this issue, but he didn't. I called back and was told again by Mike that the call was coming but never did. So, in spite of 2 cancel requests from eBay and 3 direct phone calls, I got 4 emails affirming they were going to ship this item anyway and they did indeed do so. Their goal was to make money over this purchase by ignoring the fact that it was fraudulently made. They could have stopped this purchase, but they didn't want to. When I read sappy reviews how much these owners "care about their customers" I don't know if I want to laugh or throw up. If they care so much, why did they ship this fraudulent purchase despite ample notification? ...And why did no one call me back as promised? BUYER BEWARE.

Best Buy Park Lane

Best Buy Park Lane

(222 reviews)

$$

Lake Highlands

This is, without question, the worst customer service experience I have ever had in my life…read more I am a long-time customer of Best Buy (often telling people it was my favorite store growing up) and previously spent tens of thousands of dollars through their Magnolia program on a high-end home system. All I am trying to do now is schedule a technician--and after four separate calls and nearly TWO HOURS of total time, I still cannot get help. What happened here is beyond unacceptable aside from dropped calls, repeat transferring to other people, a genuine lack of willingness to go any ounce of extra mile: * Just to even potentially progress with a human, I was required to retrieve a TV model and serial number, which meant removing a heavy TV mounted on an outdoor brick wall above a fireplace--by myself--while still on the phone being asked questions. The recordings would detail me almost dropping the tv in the midst of this. * That task is not only difficult, it's genuinely unsafe and likely impossible for 90% of customers * I am now left with expensive equipment disassembled that I physically cannot reinstall alone * I've called 1-800-548-0828 four times, repeating the same information each time despite them clearly seeing my prior calls * Long holds, no progress, and being told they "can't assist" * Directed to call Magnolia...which is the exact same number I'm already calling * Conflicting information about hours * No manager available at any point What's even more concerning is that during my fourth call, a Best Buy technician attempted to contact Magnolia support internally four separate times herself--and also received no assistance. This clearly indicates the issue is not just customer-facing, but a completely broken internal system. To add insult to injury, after all of this, I'm being asked things like whether I've unplugged the TV for two minutes--which is mind-numbingly insulting given the situation and the level of equipment involved. I appreciate not all customers are tech savvy and I'm sure this is an occasional fix, but let's read the room Best Buy. For me to even take the time to write this review--the only productive outcome of being on hold for nearly an hour--says everything. I have NEVER in my life written a negative google review. As a business owner myself, I would want to know if I was so drastically disappointing my most loyal of customers. And now, even basic transparency is an issue. I am given a case number and told calls are recorded, yet when I ask for records or documentation of these interactions, I'm told "there is no way to do that." That is simply not credible. If it's a policy limitation, say that--but claiming it's impossible is unacceptable. To be clear on the impact: because of this experience, I have recently redirected over $20,000 of purchases to Costco instead of Best Buy and will continue to do so. That is business they will keep losing purely due my lack of believe they have any interest in relentlessly assisting the customer. This isn't just poor service--it's a complete operational failure--unsafe guidance, broken internal support, no escalation path, and zero respect for a customer's time.

This Best Buy was decent. Nothing to write home about but I was able to pick up some replacement…read morecharger cords with little to no issue. It's very self-serve - a massive warehouse with few employees to assist. They funnel you through a small checkout at the end. Large parking lot, easily accessible makes this a quick trip.

PC Werks - itservices - Updated May 2026

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