I am technology illiterate and got frustrated in trying to download program files for a particular…read moreapplication. I called their number and Seth said to come in, no appointment necessary, and he would give it a whirl. Seth was amazing, highly knowledgeable and very patient. I highly recommend The Tech Guys for all your computer repairs and technology needs. Their website is very informative and your inquiry is answered quickly.

High recommend the tech guys. Seth did an amazing job on my pc. Had been having issues with games…read morecrashing for months. Eventually I brought it in and they worked on it for days. Finding many small issues with software and corrupt files. Eventually they got it to work and now my pc is working just like when it was new. Very satisfied with their service 10/10.

James Duncan is great at setting up a new computer and migrating info from the old pc to the new…read more Highly recommend him. He definitely went the extra mile for us and was reasonable for the amount of time it required to get things working.

A little expensive, but eventually he fixed the problem that I had called him for. At first, he had…read moretrouble trying to figure out how to connect my printer, but in the end, he figured it out and all was good.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

First time pc builder here,had a great customer service experience with reception but,charged me…read more200$ for just connecting the small 1 pin on the bottom of the motherboard (I had them flip flopped),no organization of the wires ( I had to do it myself) and apparently didn't correctly connect my fans so now I can't read temps. Had to replace my fans thanks a lot. Wish they had told me this Overall point: Shouldn't have been 200$ for just connecting a single power connecter wire pretty much scammed me.

The service and care at this establishment was superior. Teresa was helpful and personable when I…read morecalled and the same feeling of customer service was evident when I arrived. Teresa explained the process thoroughly of how my computer would be serviced. She was knowledgeable and had a sense of urgency to ensure a quality job would be done in a timely manner. Please support this local establishment who gives back to the community with their expertise in computers. Thank you!

Well the term "Geek-In-A-Box" comes to mind! LOL Just kidding…read more This is an amazing person who handles almost anything you can think of computer related. If anything happens to your computer or you just simply need extra security on it give him a call. He is wonderful at figuring out what your computer needs. My computer simply had a mind of it's own and was protesting the Internet. He gave it a good wake up call and voila, my computer works!!! I have absolutely no computer knowledge and he broke down the things I needed to know in lay mans terms!!! That makes me feel so much better and less like an idiot. I absolutely hate tech guys that try to appear smarter than you. The rates are very reasonable. You can call to make an appointment and he will visit your home or business. You can also drop off your hardware. So the next time you use your computer for a coaster or target practice and need it fixed give him a call. Don't bother with an out of the US tech phone operator!

A friend of ours had used Jerry at his business a couple of years ago and highly recommended him…read more We logged the contact info onto IPhone just in case, especially since he was an independent, small business. Just before Christmas our HP Envy 17 Laptop was totally frozen by ransomware, the first time ever for a problem at home. We called Jerry, he answered right away and he was well aware of the problems related to this type of computer attack. He offered the option of coming to the house or having us drop it off at his location. We took it to him and asked him to look into a few other issues. He provided an estimate (VERY fair and honored), requested a small deposit and, since it was Christmas weekend we expected a long down time. He called right after the holiday and had it ready to go. He took extra time to explain what he had done and how it worked on our unit. After running it through its paces for a few days, a couple of glitches surfaced that were not related to his repairs but were evidently affected by the attack. We called Jerry late that afternoon. What we were experiencing was complicated but he got right on it. He logged into our Laptop from home at about 7 pm and stayed on it until 1 am, totally clearing up the problem areas and resulting in a machine that worked faster and cooler than when purchased new a year ago!! NO EXTRA CHARGE. A really nice guy, who is fair, honest and excellent at his craft. Highly Recommended.

I recently contacted quick response, Where I met Isaiah, because my son dropped my Toshiba tablet,…read morecracked my screen, and caused it to not turn on. Isaiah fixed my screen and put all of the intricate parts back together (that had been shaken up due to the drop) back in place. He stayed in communication with me throughout the entire process, and did a fantastic job. I highly recommend this company for all of your technical needs!!!

I had excellent services from QRS. Customers response is great. Attention to details is among other…read morequalities the company possess. I definitely recommend them for your IT needs.