I must put in a better than good work about Steven and in the background Kevin. Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them. read more

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.

The best. Great people and honest technical advice followed up by great work. Highly recommend this place and their service.

WARNING: DO NOT USE!!!!!!!!! Dropped laptop off 8 months ago; multiple times stopped to get update, without any call backs. Finally after 8 months went to pickup, couldn't find it, returned it in pieces and missing covers. Still not fixed, all they had to do was replace a motherboard!! Most illegitimate company of any industry I've ever witnessed. You've been warned, Good Luck if you choose to use. read more

When my old Dell crashed I searched for repair in my area and saw that this facility got excellent reviews. The reviews except the negative 2 or three are right in line with the great experience I had! Kevin and Steven were great and had me up and running with a new hard drive loaded with Microsoft software and the data from my backup drive in a timely manner. This was all done at a reasonable price. It's nice to find service that you feel is honest and responsive to your needs. I would not hesitate to recommend them. read more

I thought my laptop was toast. Took it to the guys at PC ICU, and they were able to find out what was wrong and fix it.

Had very quick and friendly service here. Dropped my computer right on the power cord, which bent the frame and messed up the power adapter. Says fixed same day within the same afternoon.Fair pricing, will return when needed. Also, great follow up from the company. read more

After 2 weeks (and $600) they returned my computer with the same problems it had when i took it in. Another week and a half goes by before I get my computer back, and they couldn't even tell me what was wrong with it (maybe the hard drive, maybe the cpu). The owner was rude, yelled over the phone, and even hung up on me once. They begrudgingly refunded $300, half of what I paid. Huge scam of a place, dont risk it and take your business some where you dont wont pay $300 for literally nothing. read more

Who knows how the service is! I've been sitting in front of the store for 40 minutes waiting for it to open. Online and on the door it says open at 8:30 am. I came here because of the good reviews AND the fact that they open an 1 1/2 hours earlier than Best Buy. read more

Don't be a naive consumer like me, do your research! I can't comment on their repair services, but you should never pay a diagnostic fee! PC ASAP charged an "advanced diagnostic fee" of $172.18 (including tax). I brought in a 2010 Apple MacBook Pro After having my laptop for a few hours, the best news they gave me was they can replace the HD with a brand new one for $100, and the bad news was their software was unable to read my current HD and there was nothing else they can do except refer me to a 3rd party data recovery center. After all was said and done, I took my laptop to another place that did not charge me a diagnostic fee, but essentially told me the same news as PC ASAP (The only reason why I'm giving them 2 stars as opposed to 1). I'm currently shopping around for a data recovery services. TL;DR: I'm out $180 when I could have gotten a Diagnosis of my laptop for free. read more

Really helpful staff, the guy who helped me out explained everything he was going to do. They do charge a diagnostic fee but it was worth it to have my computer fixed the same day, and it was cheap then having to buy a new part for it. ! This is a small company, but they do big things. I would bring my computer back... But hopefully i wont have to. read more

Came back to let them fix the desktop I brought in previously for a diagnosis. Their communication is very very good. I gave them my computer, got an update on the status the next day, and the couple days afterwards as well. They would tell me what they found, what options I have, and a quote for the parts. They would also e-mail the invoice for me to review. I had plenty of questions in terms of my options and they were very informative and helpful in finding the best choice for me. A small setback is that, after ordering the parts I wanted, they found out that the actual issue with the computer was with the Power Supply and not the motherboard. So I was refunded the costs of the motherboard I initially paid for, then got a power supply through them. Everything was done very quickly and the mistake only caused a 2-3 day delay (~10 days total) in getting my computer fixed. Considering I had assumed it would take ~2 weeks to get my computer fixed it was not a big issue at all. Oh, they also helped clean up the wiring in the desktop to make it more neat and it looks great - big thanks!! After a few weeks, no issues with the computer! Glad I came to these guys for the fix. read more

I have a desktop-- They fixed my issue the same day in 3 hrs. I definitely recommend them; Hopefully I wont have to in the future. =) read more

SCAM ARTIST......Terrible service I purchased a computer for 180 what I was told was a slightly used computer given to them by a customer and after a month the computer stop working. I took it back to them and they told me for 180 they would tell what was wrong with it. The computer was free to them so they made 180 now they want another 180 who knows what they would charge to fix it... RIP OFF DO NOT GO. GO TO GEEK SQUAD MIROCENTER heck BEST BUY would be better than here. The computer you sold me cost you nothing the least you could have done was repair it or give me my money back. This was a computer given to you so it cost you nothing. Give me my money back it cost you nothing. I need a working laptop not much to ask. read more

David had been wonderful! He helped to diagnose my Mac in a very different way than Apple ever could. He considered the little things which should help my Mac run smoothly now! He also showed me how to clear up a ton of hidden, useless data which had been taken up space. I sill def come back to him for all my computer needs! read more

I asked them to perform some maintenance and repair to my laptop, and they did well. David Myers listened well and addressed my issues, one by one, until it was running right. It cost me a few hundred bucks (new battery), but I'd say it was money well spent. I appreciate people who are good at their job. If you do as well, go here. That's all I can say. read more

I was blown away by this place. Read the great reviews on Yelp. Went in because my macbook pro had a hard drive that wasn't showing up. David opened the computer up and saw that the hard drive had become unplugged along with the RAM showing to be unplugged. Apparently my laptop had taken a hit somewhere along the way. Anyway...he reconnected everything in the matter of 5 minutes or so and would not let me pay him for the service. That said...he has earned my trust and my computer is back to working great. Thanks for the great service. read more

Well what can I say I had to pay $200 just to drop it off just so they can look at it. They did fix it and said they had to run malware because the problem is not just on Safari it was in my actual computer. My husband was pissed that I spent $200 and said a friend could have done this for free LOL. But I firmly believe you get what you pay for and it appears they did a great job. read more

I had a great experience with PC ASAP. I contacted Joe about a problem with my desktop. He advised that they could take a look and that the first 15 minutes to assess the problem are no charge. The problem I had was fixed easily and as there were no parts needed nor did it take more than 15 minutes to assess and repair, there was no charge. I will absolutely be returning to PC ASAP for their honest and trustworthy repairs. read more

Great company! Geek squad told me my motherboard was fried and my computer was useless due to water damage. Thankfully that wasn't the case. The tech, got my computer up and running free of charge within minutes :-D and he even carried it out to my car for me. What great customer service!!!!!! read more

Free 5-10min consultation. Gave me a couple options on how I could fix my PC problem and gave me advice on how I could save the most money. Quick and easy service! read more

NEVER EVER go to this store, they cost me almost $300 but didn't fully solve the problem. I had to send my book to other place to fix, only $45 I WILL NEVER USE PC ASAP, they are BAD read more

These guys are the absolute best. I've rated them on yelp for past computer repairs (always 5 out of 5), but have to give another shout out to them. The copies from my printer were coming out striated. I checked the ink, sent from alternate devices, tried different paper trays all to no avail. The printer manufacturer was going to have me jump through hoops to get help. I emailed a photo of my bad print job to PC ASAP, they called immediately and helped me to resolve my issue. read more

At first PC asap seemed like a reasonable place to get my MSI laptop fixed. it was suffering from a shorting DC plug, screen connectivity problems, and busted hinges. What a mistake. I had a strict two week deadline for a diagnosis of the issues mentioned above and for an estimated price for all the fixes but no repairs. this was clearly stated at the point of drop off. Over the two weeks I talked to 3-4 different employees, the original of which no longer worked at the store when I picked my laptop up. I was told that the $170 diagnosis would cover any repairs to the laptop up to the $170 diagnosis fee. Anything more I would be charged for. The first guy told me this though I ensured him I just wanted a diagnosis and estimate costs. He also said it would take a few hours to diagnose and a few more to put back together. The second guy, the manager, called me repeatedly throughout the two weeks to disjointedly communicate to me the progress of my computer repair. I repeatedly reminded him of the two week deadline. I called several times and had to leave messages for him which I was told he would respond to later in the day. twice I got an email response and and once I got no response. My next call was met with no memory of our last discussion and me having to remind him what I wanted done to my laptop (which seemed to have been 'sitting in a box in pieces' and had not been diagnosed after one week. At this point I had agreed to a fast fix of the DC Plug so a part had to be ordered. I was quoted $50 for the part and repair which the manager said would fall under original diagnosis charge. Nearing the Pick up date I was calling everyday for a progress report and to remind them of my deadline. At this point I started talking to another (possible two other) employees who assured me the computer would be ready. On the pickup day I called to make sure it was ready. It was still in pieces and my two (expensive) hard drives were "lost!". What a disaster. I demanded that they be found (they were on someones desk) and that they have it ready as I was leaving town early the next morning for three months. upon arrival to the repair store I walked in to find my laptop on the front counter in about 4 to 6 pieces (it was one piece when I dropped it off). The screen had been separated from the hinges and the back of the screen, screen, and bezel were disconnected in a pile. The hinge covers were sitting casually on top of everything... a young technician emerged from the back like nothing was wrong. I exchanged words with him explaining my expectations that the computer would be in working condition and in one piece. Nothing of the contrary had been stated by anyone I'd talked too. He stated that it was impossible to reassemble as I'd given it to him is such a bad state (in one piece)... as he clumsily fumbled to show me that it would never go back together small screws and pieces fell out of the screen parts. They had stripped all of the remaining intact screw holes that the damaged hinges hadn't already destroyed. knowing I had to take it with me I made sure I could still log in and that my files were in tact. I couldn't log in because about 5 keys would not type... the back-lit keyboard doesn't work anymore either. Then they tried to charge me for the DC plug replacement which was ensured to me that it was included in the diagnosis charge. keep in mind the manager was off duty. The employee tried to call him twice.first he wouldn't talk to us then he called back and disputed the repair charges that he had agreed & forgotten After disputing the poor repair job I got the kid working there to reassemble the screen parts. after an Hour I returned to the store to pick it up. The screen was in one piece... great! but it was not connected to the hinges... it was hanging by a few wires... I was also offered a free monitor, keyboard, and mouse to compensate for all the damages. didnt want that crap. Another employee emerged from the back in a level-headed way to calm the situation and was concerned for the way it was handled. he submitted a report to the company owner and said the owner would contact us to resolve the problem. Over all... my screen turned on again and my dc plug was replaced and works again. the screen was in pieces upon arrival and then was reassembled but not attached to the laptop body (once home I was able to put the screen around the hinges but there are no longer and screws or usable screw holes to fasten the screen to the hinges. Right now the screen is leaning against something to keep it up...) the keyboard is un-usable due to several keys not working and the keys no longer are back lit... PC ASAP had bad communication across the board, did not take responsibility for their crappy diagnosis/repair, tried to charge me for something I had paid for already, their owner has not gotten in contact with me still, and they tried to buy my silence by offering me crappy stock from their back room. read more

Highly Recommend - PC ASAP was somehow able to save my last 4 months of work when my laptop hard drive crashed. I was a short notice drop-in, didn't have an appointment, and they went above and beyond the call of duty. Will be coming back for any future PC issues. read more

Joe was very helpful with helping me to understand my own computer in its limitations due to its age. He also provided information regarding what to look for in a new computer, as well as antivirus protection. read more

I went there today in hopes restoring my broken PC. Wow... in 20 minutes David had me up and running. They are a great PC repair shop to work with!!! Highly recommend them!!!!!!!! read more

I called the store in Dallas first, but they told me that they had another location in Addison, which was closer to where I was. These guys were awesome! Don't go to Best Buy or Fry's if you're having issues with your computer. They replaced my power supply in minutes! And their prices weren't ridiculous. They were so friendly and helpful. I'll definitely be returning if I run into any issues in the future. read more

It is always scary to find a competent computer service, but these guys Rock! And they are nice guys who really know what they are doing, and charge a very fair fee.. THANKS!! read more

Brought my laptop in today. As someone who is not computer savvy at all, he could've told me that there were tiny elves inside my laptop and he needed to charge me to get them out. Instead, he told me that my charging cord was dead AND I needed a new battery...causing a dual problem. He told me to use my husbands charger and told me where I could get a new battery. Then sent us on our way, no charge. It's so hard to find honest people that aren't eager to nickel and dime you. I have another computer that I need fixed, and he just made a loyal customer out of me! read more

Laptop wouldn't charge. Fast service, able to diagnose and repair in 5 minutes, $ZERO!!! Huge thanks, David.

I brought in a vintage Apple MacBook Pro for a battery replacement. It failed within a month of use. I was offered to buy another more expensive battery. That's after paying for the "better" battery the first time. Very disappointed customer especially since the reviews were good. read more

In addition to resolving my main hardware problem, they fixed several physical wear and tear issues I'd been having. They were able to clearly explain their diagnosis as well as their resolution. My only criticism is that they offered unrealistic time frames for the work to be complete, so I kept having false hope that it would be done at various points along the way. However, this was not as important as getting the job done expertly and thoroughly which they did. James was the technician who primarily worked on my computer, so I highly recommend him especially. read more

I have used PCASAP for several years as my tech guys. I had a computer that crashed and I was afraid I was going to lose all my pictures. I took it to them and they were not only able to retrieve my pictures but also documents that I thought were lost. Will def send friends and family! read more

Andy was great help when I went in to get a quote for my lap top screen. I don't know much about computers but he broke down the process of the job and that help me understand and trust that they can do their job. That is what I call great customer service! read more

I brought a second gaming computer to PC ASAP because it stopped working completely. It turned out to be two different problems, neither one of which was obvious. They did all the work for the original estimate. So, obviously, they stand behind their work. I found them to be friendly, enthusiastic, and most important to me, knowledgeable and thoroughly competent. I would recommend them for any computer or networking work. They are skilled and dedicated professionals. read more

I assumed I needed a hard drive replaced, but found out shortly after arriving I had a loose connection. Thanks to the guys for not ripping me off. read more

These guys are fantastic. I was at the end of my wits end with my Macbook. I had tried everything I could think of to fix it. It was only at that point that I gave up and found these guys on yelp. I thought their pricing was fair. They communicated well and they are super nice guys. I wholeheartedly recommend. read more

Visited this place for obvious computer related problems. They did a free diagnostic that took only about ten minutes. The computer technician was able to repair it within that time, and because it was simple for him to fix the issue, he did not charge me. Wow! Great customer service which is a hard thing to find today, and knowledgeable staff that I definitely recommend for anyone that needs computer service. I tried best buy before and was disappointed and it was costly. PCASSP all the way. - Tony B read more

Took my computer in with what turned out to be a power source problem, and Joe and Andy did a great job diagnosing and fixing the problem. Subsequently brought the computer home and had what I thought was an audio problem and Joe patiently stepped me through how to fix that (speaker plugged into wrong jack - duh!). I will definitely be bringing my computer(s) back here for any issues. read more