Fixed PC and helped find what problems were and still continue to go back. Good people nice

Fell for Microsoft scam call, lost my cell ph and my Microsoft account, which could not be recovered. Tom and Hayden were successful in setting me up with new email account so I have second verification ability. This is what happens when you are an old, widowed, handicapped person and believe people on the phone. This is not the first time this company has come to my aid with serious computer problems. So helpful, knowledgeable and willing to go the extra mile. read more

Unable to fix my issue due to faulty Motherboard but offered viable solutions. I will return there again for my major pc issues

This place is absolutely great. A few days ago, my PC wouldn't start up... crisis! Since I had never before had a computer problem I couldn't "fix" I had no idea where to take it. I checked a few on-line reviews and made the short trip to PC HELP. Tom immediately made me feel confident I had come to the right place. Leaving the computer in the shop, I was prepared to bed computer-less for a couple of days. Nope, after only a couple of hours I got a call from PC HELP. The gremlin in my PC turned out to be a dying hard drive. Tom told me the cost to repair (which was very reasonable), and I gave the go ahead. So, my trusty HP computer got repaired quickly and competently and I am delighted. Good service, quality work, reasonable price, and quick repair time. I recommend PC HELP strongly and without reservation. read more

I am Medicare and health insurance agent and in the middle of my busiest season I got a computer virus, I packed it up, took it to PC Help because I have been using them for years and the Technician showed me what was wrong, cleared and handed my my computer back with no charge. Wow, people just don't do that any more. Thank you! read more

Great job and super reasonable price! I called a couple places but they were cheapest to change broken screen ! Thanks

This place is the best. I will never buy another PC anywhere else. They have such excellent customer service and that is rare these days. They help me with my office network and all of my business PC's. They are quick to respond and diagnose. Thank you PC Help! read more

Excellent job retrieving my data! Went above and beyond trying to get my old computer to boot up one last time to double check that I got everything I needed. Computer was dead, but appreciated the extra effort. read more

WOW! These guys are awesome. I had a couple issues with my laptop and was given an amazing price to start with (fixing my charging power adaptor, was quoted hundreds more elsewhere). When there was an issue during the repair process, the team was entirely honest about what was going on with my computer and offered to replace mine given the circumstances. They were so kind and reasonable and have so much integrity. I feel like honesty is really hard to find at major corporations and some of the bigger PC repair stores out there, so when I went through this with them, I knew I had found a very special small business. I will 1000% be returning for all my PC needs and trust them with my life. I feel so thankful to have found such an honest business. read more

I had the screen of my computer break at the hinge because someone leaned their seat too far back. I called around a few places to see how much it would cost, and I was told "$75 to evaluate plus labor and parts which we can't really tell you without looking at it," "$99 to evaluate plus labor and parts but we take off the evaluation fee if you stick with us," etc. Or from GeekSquad, 4-6 weeks. Then I called PC Help who told me $49 to evaluate only if I didn't use them to fix my computer and then parts and labor. They were the only ones who were really straightforward with me, so even though they were located a little farther away, I went with PC Help. They looked at my computer when I brought it in and estimated how much it could cost before they took it to the back room for further evaluation, and I walked out with a ballpark figure on the cost. They called me a few days later to pick up my fixed computer and it looks new. The guys here really took care of my computer, were very straightforward, and super friendly. If I need computer services again, I will definitely be coming here. read more

Absolutely loved. Great customer service and very knowledgeable. We had a horribly old laptop from (2013ish) that we wanted the pictures off of but lost the cable for it, and it had just been floating around and moving with us from place to place. I was finally fed up. Thankfully I found these guys, and for next to nothing, they took our crappy laptop to dispose of and gave me all the information on the laptop. I would highly recommend it. read more

my drive was tanking. thought i'd lost the lot. i was given new drive or new laptop options and shown the best and most intelligent path was to forget the bandaid. the patient would be, at best, on life support for a time. i was offered a refurb machine at a great price and my data was recovered and transferred. i was well advised and exceptionally well taken care of! trust these guys... they've earned it and they will work to make you happy with the result! read more

We took our laptop on to have pop ups removed. Several weeks later the pop ups returned. We called and they said they would warranty the work . I took the laptop back and and a young man wa very dismisdivecand told me that the popupscwere from Microsoft and I would have to delete them each time. I left very unhappy over the lack of warranty service. I then filed a complaint with Better Business Bureau and the business responded with untrue information trying to say they did help. Do not use this business there us no warranty the services you pay for and they are not honest read more

Thanks to Tom and Brian at PC Help for all their hard work in repairing my laptop. My computer was running at a snails pace when I took it in even though it is only a few years old. Instead of wasting the money on buying a new one Tom recommended to replace the hard drive with a solid state drive and to clone my old one so that I wouldn't lose my data and programs. Tom had my computer running like new and faster then ever in only a few days. read more

My friend spilled some water on my laptop which ruined my keyboard. Bryan was very efficient & concise. Fixed the problem up in less than a week. Highly recommended. read more

Brian was SUCH a pleasure to work with! He was kind, professional, and most importantly, knowledgeable. When my MacBook Pro started freezing, I was initially going to take it to the Apple store to get it looked at. My dad highly recommended PC Help, specifically Brian at this location, so I figured I would give it a try. I was blown away by the service, to say the least. The Apple store near me got a "makeover," which has resulted in extremely long wait times and subpar service. At PC Help, I was helped (ha ha) right away. Best of all, the store was small and uncrowded. The Apple store seriously makes me feel like I'm drowning in a sea of people. I had called Brian before going to the store because I wasn't sure if he repaired Macs. On the phone, he immediately told me what he thought could be wrong with my laptop and said that he'd run a diagnostic check after I dropped my laptop off at the store. The diagnostic check had initially come back showing an operating system failure, but after my computer continued to act up, Brian ran another check. Turns out that the logic board had failed (hopefully I worded that correctly). It was smart of him to run another check, and honestly, I'm not sure that other people would've done that. The logic board was expensive to replace (because Mac parts are very expensive), so Brian recommended buying another used laptop. That showed me two things: 1) He was knowledgeable about computer parts and how costly they are and 2) He didn't push me for a sale. I can almost guarantee that had I gone to the Apple store, I would've been pushed to either get the repair done or to buy one of their new laptops, which are out of my budget. How do I know that? Because it's happened to me before. Don't get me wrong: I don't hate the Apple store. They've been very helpful before and even replaced my phone for free after the Touch ID was damaged while they were replacing the battery. I mean, yeah, they were the ones that damaged my phone in the first place, but at least they replaced it. But, you just can't beat the service and speed of PC Help. Brian didn't even make me pay for the service. He said that I could put the diagnostic fee money towards buying a new laptop. I mean, that's literally the nicest thing anyone's ever done for me. He didn't have to do that. I am so impressed by his generosity, thoughtfulness, and kindness. I will definitely continue going to PC Help for all of my electronic needs and questions. There's no doubt in my mind about that. read more

PC Help was just a block away from me when they were on Industrial. I have nothing but good reviews for this business! Every time I took my laptop in, they went above and beyond to help me get the things I need. I was so sorry they left the industrial blvd location but will be taking my laptop to the hurst location even through there are closer PC places to me. Great job! read more

I was having webcam issues and I needed my camera for online classes. When they went into fix the camera a previous computer technician had caused a lot of damage to the computer and it caused a great many issues. Despite them having to order a lot of extra parts including another motherboard and some other hardware they stuck to their quoted price and would not accept extra payment even though we offered. They kept me informed every step of the way and explained the various issues that arose. I chose to work with them on this repair because I previously needed a repair on my laptop and they informed me it was still under warranty before doing work on it. Very honest, good people, and I highly recommend giving them your business. read more

Helpful place in a random shopping center by themselves. I think they may be the only store in the shopping center they are in so it almost feels like the shopping center is closed but it isn't and they are open and helpful and can fix your computer. read more

PC Help - IT Services & Computer Repair Near Me - Hurst, Texas

I've had to use several computer repair shops in MidCities area over the years. Both big box stores and independents. This is the first time I felt like I got what I paid for - quick service, a job well done, and polite, professionalism. No one wants to have a broken computer, but at least now I have a company with great staff, Brian and Jarrett, who can take care of it. We will absolutely use them again! read more

Had a Dell PC with jacked up hard drive. They replaced with upgraded solid state hard drive that comes with 3 year warranty. They were also able to save most of my data Very happy final bill came in under budget. Would definitely recommend these guys read more

Excellent professional service they had to replace the hard drive in my laptop called with updates and only took a day to get it back. Will recommend them to all and will use them again. Thanks for the friendly service read more

Great place if you need help with any kind of computer issue. We have had these friendly guys help us a number of times. I bought a refurbished laptop for using in my truck when I'm out of my office a while back. Great price for a good machine. It did everything I needed until I dropped it and broke the screen. They were able to get it fixed up good as new. They had to order the part which took a couple of days but since it was still usable I paid for the part and kept using it until the new screen came in. Once the screen arrived I dropped it off and when to lunch and they had it ready to go when i stopped back by afterward. Their charge for such great service was only $75 plus the $75 I paid for the new screen. Highly recommend these guys for anyone and everyone! read more

Shane is LIFE SAVER!! Quick turn around and very reasonably price! THANK YOU PC HELP!!!

Brian and Jerrod provided superior service when I had a hard drive failure. Quick turn around time (less than a day) and friendly service. They take the time to explain options available and offer recommendations. Overall, a great place for fast, friendly, knowledgeable PC diagnosis and repairs at reasonable prices read more

In my experience, computer repair falls into the same niche as auto repair: when you FINALLY find an honest one, you'll never take your vehicle anywhere else... I was not originally aware that they had multiple locations, as the shop I visited in Hurst seemed very unimposing and tucked away by itself in a large Hurst shopping center. To make this short and to the point, I've grown accustomed to being bullied into paying more than I rightfully should for computer services thanks to the crooks in the industry, Geek Squad and Frys being at the top of the blacklist.... I'll make this simple: anywhere else in the area, and you'll be paying MORE money for LESS quality work and be without your computer longer despite paying more.... I would preach on and on about how impressed I was with the value, but these guys also seem to have the fastest turnaround time for repairs in the area. I'm so glad I discovered this little gem - ....Seemingly operated by the highest of professional standards, yet their pricing can compete even with the little hole-in-the-wall mom and pop computer operations. If this isn't your go-to repair place, you're losing too much money and time. read more

I have been a customer for 8 years. These guys are the BEST! Always professional and polite. I have been going back for a reason....they are the best! They have helped my small business, and my personal computer needs. They go above and beyond to please the customer. I will remain a loyal client. Tamara The Steigerwald Agency read more

I am an advocate for small business owners and my experience with Brian at PC-Help reminds me why. I was having problems with my laptop and could not find out why. I came to PC-Help with the intention to determine if my computer was worth fixing or should it be replaced. Brian exceeded my expectations and provided me with the information required to purchase another computer. He was very thorough, and I had all the information to confidently buy a new laptop. read more

If you're looking for any kind of help with your computer, then I would recommend PC Help. Several years ago, I took my laptop in for work, and Brian went out of his way to get everything fixed up the way I wanted. A few days ago, I took another laptop in, and once again, my laptop is now in perfect working order. Brian and his crew are professional and honest. I'd recommend everyone try PC Help for any computer issues! read more

Went here to get my computer fixed initially for a hard drive issue. In the beginning Shawn who works at the Euless-Bedford location was friendly and was able to correct the issue. After using my computer one time, another issue came up that I hadn't had a problem with until bringing it home. I took it back to PC-Help and Shawn was so rude and snappy! He wanted to charge more for an issue he probably created (that's how they get you)! Please consider other options for getting your devices fixed. He will be friendly the first visit but if you go back for another issue HE created he will be dismissive towards you. I will never go back to this place and I do not recommend this business to anyone else. Do yourself a favor and read ALL the reviews, not just the good ones. Don't get played like I did. read more

I took my wife's iPad to PC Help because our son dropped it and damaged the screen. I saw a movable billboard in front of PC Help on Harwood which advertised iPad screen repair (As well as iPhone screen repair). I took the device in on Friday, July 06, 2012 and was informed the repair would take about 3 to 4 days. You can imagine my shock when they called me Saturday afternoon (Yes, the next day!) saying the screen repair was completed! My wife went over on Monday morning (They are closed on Sunday) to pick up the device and we are as impressed as ever by the repair! The device looks brand new! I can highly recommend PC Help for damaged screen repairs for your iPad. Oh, the cost...more than HALF of what Apple wanted to do the same repair! Andy read more

They did an awesome job. Tom was very helpful and walked us through the repair. On time and price was reasonable for our Mac repair. This was after the Apple store completely let us down. Great job pc help. read more

The company I work for has used PC Help for a while. I'm the one who usually deals with their staff, and each and every time I speak with anyone there they have always been delightful to work with. It helps if you are a small business and do not have the money, resources, and/or time to hire your own IT team; PC Help is the way to go. They are fairly reasonable and they have great customer service. For personal services, I would still recommend PC Help for your computer needs. It might seem a little costly, but being married to a computer tech myself I see the kind of work that goes into replacing a hard drive, fixing a registry, or running a virus scan and it can be very time consuming. Their prices may not be cheap if you are wanting your personal computer or laptop fixed, but they are reasonable and their service is outstanding. Keep in mind, cheap service isn't always good and good service isn't always cheap. read more

Brought in a laptop with a cracked touchscreen. They gave me a couple of options to repair it. There was a problem when they put it back together and the hard drive didn't work. I wasn't happy as now I thought I would be out money for the screen and now more money for the drive. If I had known there was a chance of it needing more repairs, I would have likely not done any of it on a mid-range laptop and just bought a new one. So, that was an issue. We discussed the issue and they said they should have tested the drive before repairing the screen. But, then they impressed me with giving me an offer of returning the laptop to the original state (broken screen) and only charging me a diagnostic fee. I'd be out $30 instead of hundreds. I thought that was reasonable... much more reasonable than paying a couple of hundred dollars to have a new screen on a broken laptop or throwing more money into an old laptop when I could just buy new. But then they really impressed me. Since they said they should have tested the drive before trying the screen repair, they went ahead and gave me a replacement hard drive... at no charge. They went above and beyond to ensure I was happy with their service. There was an issue, and they made it right. Highly recommend. read more