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    911 Computer Repair

    4.2 (23 reviews)
    Closed 10:00 am - 7:00 pm

    Get pricing

    Response time

    40 minutes

    Response rate

    95%

    Services - 911 Computer Repair

    Data recovery

    Desktop computer body repair

    Desktop computer support

    16 More Services

    Device support or repair

    Cloud services

    Telecom or network services

    Remote access services

    Server services

    VOIP services

    Laptop body repair

    Laptop support

    Mobile phone body repair

    Mobile phone support

    Printer repair

    Printer support

    Smart watch support

    Tablet body repair

    Tablet support

    Video game console support

    911 Computer Repair Photos

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    Reviews With Photos

    Noemi L.

    Thank You for your response. As far as honest, you were honest on somethings. For example, you did say you would charge $75 to replace the screen and would try your best not to crack the LCD. You never said "with possibility of it not looking good." Yes, you gave me two options on how to go about fixing my iPad, but you assured me that it could be fixed no matter which option I chose. You seemed confident you could do the replacement so I trusted you. I left my iPad in your hands, I called back a week later and you said it was not ready because you had to order parts. I waited another week and came in to the store to pick it up. You explained you hadn't glued it yet and if I wanted it done or not. I asked what you thought was best and you said you'd put the glue but would charge me $100. I said ok, and you proceeded to put the glue and even asked me to help you hold some special light. After, I examined the iPad and explained that it had a small bright spot and I did not like that the home button did not work correctly and that the lock button was not locking the iPad. You opened the iPad and examined it. You said you'll drop the price to $70. I told you I couldn't accept that and if you can fix it because it wasn't like that before. You agreed and kept my iPad another week. Now at this point, you've had my iPad for three weeks. When I returned the first thing you said was "well we might have to replace the whole screen." When you showed me the iPad there were larger bright spots on it and you were unable to fix the lock and home button. You said the bright spots were oils and the home button was suppose to be that way and that you have to hold down the lock button tight. I asked you if you'd buy it from me and you asked how much and I said $180? You laughed at me and said you could do $30 and that you would have to fix it because you couldn't sell it like that to a customer. But I was a customer, and you were willing to sell it to me looking like that? You then said you could replace the whole thing for $180 and it would look brand new. I called my husband right in front of you to ask him what he wanted to do. And my husband mentioned that at this point you couldn't even fix the home button and yet you've had my iPad for three weeks now, how can we trust you to make it look brand new? I didn't want to pay for that quality of work. I just wanted to just grab my iPad and walk out. But you probably would've called the cops. And I'm just not a confrontational person. So I paid you instead of arguing. I went home and I couldn't sleep because I could not believe I didn't just stick up for myself and argue with you that I didn't want to accept that. I even wrote you privately to your email from your website, to which you did not respond. I finally decided I would go back to your store to dispute the charge. I asked you if you were proud of your work on my iPad and you said "no". You admitted that it was a "bad job" so thank you for your honesty. We argued for a good 20 mins and you finally asked me what would make me happy. I said a full refund and you gave me a look like I was dumb for asking that. I then said half a refund. So yes, you're right I did receive a $40 refund. After I got my iPad back I took it to another repair shop. And I was told exactly what you did wrong.... 1. The LCD was aligned wrong. So it could not fit on correctly, hence why the home button did not work. 2. You didn't let the loca (liquid glue) dry 3. Left watermarks and air bubbles 4. Loca glue was leaking on to the main board 5. The lock button was missing a wire that seemed to have been cut off when you opened the iPad. As for the picture I posted in my review, it doesn't matter what angle, full colors or not you will always see the bright spot marks. It looked worse than when it was cracked. Now if you would like pictures with better angles and full colors I will be happy to post them for you. The other shop still has the screen and they were just as shocked when they saw the work done that was done to my iPad. This was a completely BOTCHED JOB. So please don't "feel bad" for me as I now have a nice new iPad screen done by Apple Professionals.

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    2 years ago

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    1 year ago

    Super fast and excellent service. Very reasonably priced. He reached out as soon as my items are ready to be picked up. Thank you!

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    6 months ago

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    11 months ago

    This guy rocks!! Repaired the glass on my granddaughters phone for a reasonable price in 1 day. Super friendly. Totally recommend!!

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    2 years ago

    Professional and courteous. They were affordable and I Will use the service again thank you

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    3 years ago

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    3 years ago

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    3 years ago

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    8 years ago

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    Jamal A.

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    6 years ago

    Jamal was so helpful in re-installing the operating system in my Surface! Would totally use his services again!!

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    3 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    8 years ago

    Good work fast service. Made sure laptop screen was working

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    5 years ago

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    8 years ago

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    Jamal A.

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    9 years ago

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    Ask the Community - 911 Computer Repair

    Good morning, Water damage to my Mac book can it be fixed?…

    Yes, we do fix computers with water damage problems. Just bring it to our store so we can help

    I have Hp DV7 latop the screen and kayboord is broken can you repair it?

    Yes we can . please bring it to our store and we can fix it

    Do you repair/replace power inputs on LCD monitors?

    Yes we do.

    Don’t See Your Question? Ask Away!

    Review Highlights - 911 Computer Repair

    Jamal was so helpful in re-installing the operating system in my Surface!

    Mentioned in 3 reviews

    Read more highlights

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    NerdsToGo - Grapevine

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    My laptop stopped charging and I took it in to see if it was the charger or the charge port. The…read moreguys were very friendly and helpful and used a new charger to make sure it was the charger and not the charge port. They didn't charge me - I would definitely use their services in the future.

    My almost 5 yo Win 10 PC died on me! I have some experience with PC hardware, so I know my way…read morearound, but definitely not an expert and I know when I need to call the pros to diagnose or fix an issue. My first thought was to go to the Geek Squad at Best Buy. Talking to coworkers, they recommended instead that I go to a mom and pop local place, so I started searching nearby. I found these guys within 3m of me and contacted them about details of what may be involved. I dropped off my baby, trusting their expertise to diagnose and fix the issue since I use this PC for gaming, personal business and some work. I received a call a day later as promised saying that they found the issue and to fix it they need to replace the drive. I asked about specifics of the replacement drive to compare it to a high performance drive I had just recently purchased. Mine was better, so I dropped it off with them shortly after their call to use in the rebuild. They said it would be a day for them to complete the work. I showed up the next day and my PC was ready to go as promised. Total bill was $85 to diagnose, replace drive and install Win 11 since Win 10 is about to go out of support. I shared my very positive experience with my coworkers just in case they need work done in the future. It's been a month since the experience and my computer is running better than ever and I'm getting used to Win 11. Thanks Nerds!

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    Blue Candle Computers

    (3 reviews)

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    Trying to accomplish some work on my home PC (Toshiba laptop). Received the blue screen of death…read more Looking at the time, determined I didn't have any spare time, I took the PC to the shop. With a brief description I left it to the Techs'. The shop is busy, I am very patient, beginning to believe Window's is inconvenient. Balanced the computer jobs between my phone & work computer. The technicians accomplished a data back-up, unloaded the IOS, reloaded & updated the new IOS which I had COA. Very reasonable price, no stress deal. Had to reload Windows Office, some printer drivers, migrated my e-mail from the server, but it all worked out. They did a great job. Retained the original equipment. Thank you. This review is gratuitous ...

    I called to inquire about computer repair for my laptop as I did not want to go to a box store for…read morehelp. I was trying to use small businesses instead. When I explained that I need to bring in a laptop for service, I also explained that I had a medical & mental health exemption from the unlawful mask mandate and asked if there was an accommodation they could make like taking the computer from me outside. The individual insulted me instead and said anyone not wearing a mask is immoral as HE has complications with asthma and wears it. My complication is due to violent trauma and I should not have to reveal what took place, however, this individual went above and beyond to insult me and every other individual that is unable to wear this and has ADA accommodations for work and to be in public places for services. Sad that people are not educating themselves on the difference between LAW vs LEGAL and that mandates, orders and requirements are NOT LAW. It's also vile that anyone would insult someone that wishes to bring them business. My bf used to do all his business here and said he will no longer due to the way I was treated on the phone as it was on speaker. He is also letting others in the Grapevine/Colleyville area know as well.

    911 Computer Repair - itservices - Updated May 2026

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