So Long Spectrum. Originally Time Warner Cable. After literally decades of increasingly bizarre price increases based on untenable " bundle pricing" there is finally an option to this former monopoly. After switching to the new kid in town,I took my old equipment to drop off and cancel. They relentlessly kept offering lower and lower monthly pricing each time I said no. Finally they offered a lifetime set price at 1/2 what I was paying. The offer included an increase in speed higher than the new guy and beating the price. So, I capitulated( briefly) taking the new equipment home. Turns out the entire drama would take more effort than it's worth and I told the rep," you should have offered this a year ago instead of an unannounced 30% price increase" Feels good to get rid of these guys read more

Spectrum - Television Service Providers Near Me - Plano, Texas

Worst servicing ever. We just needed to return our internet equipment an it took us almost 2 hours! There were clearly others who were there to do that as well. Part of the issue is that they keep reservations am their walk in sign in sheet separate and don't tell people it's easier to reserve online as they prioritized people that reserved. We were the top of their list for 30 minutes and when I asked someone when that had reserved and just got serviced by an attendant, he said they reserved an hour beforehand... By the time we got up there, it took less than a minute for them to take our equipment back and then said we have to cancel the service ourselves which is why we came in to do in person. Absolutely unorganized, chaotic, and poorly managed. I will say, I've had better luck with coming in late in the evening on a weekday before, so maybe that's the way to go. read more

We had to switch to t-mobile internet and phone services because spectrum internet is the worst service provider I've ever had to experience. Their internet service would go down for hours (not minutes) at a time and if you go in there to resolve an issue, they turn around and try to sell you something or convince you to stay with them. Ever since we switched we have not had any problems with t-mobile's internet & phone services read more

I had Spectrum for years, but the quality started to suffer. So I switched to Frontier. When I tried to cancel service with Spectrum, I was tossed from one person to another. When I actually connected to someone that was able to do something, it took an hour of incredible questioning and psychological abuse for her to actually cancel it. Never going back. read more

A Ray of Sunshine in a Storm - Thank You, Kim Van! Today started off in absolute chaos. A lightning strike took out the power and internet in Uptown Dallas, and I found myself scrambling across the city to find a modem. After several dead ends, I finally called the Plano Spectrum store--and thank goodness they had what I needed. The moment I walked in, I noticed how clean and fresh the store smelled--it was actually really nice! Even more refreshing were the employees, who greeted me warmly and made me feel immediately at ease. But the real star of the show was Kim Vaughn, who helped turn my stressful day completely around. Kim was so sweet, down-to-earth, and incredibly patient. What started out as a rough, frantic day quickly shifted into a genuinely positive experience thanks to her kindness and professionalism. Not only did she get me a new modem, but she also made sure I had the right cables and even walked me through how to set everything up at home--step by step. Then she went above and beyond: Dropped my monthly internet bill from $96 to $70 Got me a free SIM card for an entire year as part of a current promotion Kim truly hooked it up. Her energy was exactly what I needed--she was a ray of sunshine on a cloudy day. I've dealt with many customer service reps over the years, and Kim is hands down one of the most genuine, warm, and helpful people I've ever encountered. I left the store not only with working internet, but with my mood completely lifted. I'm already planning to return next year just to renew my subscription with her. Thank you, Kim, for your outstanding service, your patience, and for making my day better. If you're headed to the Spectrum store in Plano--ask for Kim. She's exceptional. read more

WORST SERVICE EVER. No instructions came with the router for installation as said it would. I sent my mother in to swap out the router after a lightning bolt struck last night. The asian lady took advantage of my elderly mother and sold her on $10 cheaper a month for internet but snuck in a cell line. Needless to say I am PISSED! They will be seeing me this evening and eating several months of my service for this BS. Gonna look for another carrier as Spectrum people are thieves. read more

never use spectrum. 1. Random outages for no reason. You could be watching a movie, gaming, or doing homework, and boom -- internet gone. Their routers seem allergic to stability. 2. Customer service straight from purgatory. You'll talk to five different reps, each promising to "transfer you to the right department," which apparently doesn't exist. 3. Insane prices for mid-tier speeds. They charge premium money for Wi-Fi that struggles to load a meme. 4. Data caps that shouldn't exist in 2025. They say "unlimited," but your connection mysteriously slows when you use too much. Coincidence? Sure, Jan. 5. Modem fees. Why are you renting outdated hardware for $10 a month when routers at Walmart outperform theirs? 6. Uploads slower than a sloth on NyQuil. Perfect if your dream is to send a single file by the time you hit retirement. 7. Terrible communication. They'll plan maintenance in your area and just not tell you. Because who needs the internet, right? 8. Constant "upgrades" that break more than they fix. New firmware! New problems! 9. Zero competition in many regions. They know they're the only option in half the country, so they just... don't care. 10. Hidden fees that multiply like gremlins. You'll see a $90 bill turn into $130 and have no idea why. Bonus: their ads always show smiling families streaming in 4K on five devices, but in reality you can't even check your email without buffering. read more

I would give them no star but that's not an options. If you add someone on your account and they have to pay out the phone Spectrum will not let you take them off your account, to their own account unless they pay their phone balance off. They do not mention that at the beginning. read more

Spectrum has horrible service. Its is "down" all across Texas all the time. They also spike up your bill monthly. If you didn't know, they'll make you buy a new motum and router every 2 years or else it won't work anymore. read more

Spectrum TV is truly unbelievably bad. The Dallas weather director this morning predicted a low for tomorrow morning of 24 in McKinney, with a windchll of 26. A windchill higher than the actual temperature. Awesome. read more

absolute worst internet provider they don't have real employees they hire from third party contractors they installed my internet left a fiber optic line in my front lawn for 2 days then they came Christmas Day to bury the cable knocked my internet out now I have no internet for the whole day and then the driver hurried off before I could flag him down about it worst ever next time i will be using at&t. read more

Spectrum was doing upgrades in our neighborhood. They uncovered the cable box in our front yard and didn't put it back because now it won't fit. The entire electronic panel and cables are exposed to the weather and wildlife. I contacted them, they promised to send a technician. Nothing was done. I saw a technician working in a neighbor's yard and told him about it. Nope, not his department, nothing he can do. He didn't offer to notify anyone or even give me a contact info. I am not a customer of Spectrum, just want that ugly contraption in the yard covered like it was before. The chances of us ever becoming a customer of Spectrum or recommending them are ZERO!! With that kind of customer service I am surprised anybody uses them read more

Im 8 months pregnant and was waiting in a long line to be helped and needed to use the restroom and was told I couldn't use it here. And they said if I left, I'd lose my place in line. What did they want me to do?? Such poor customer service. read more

2019 Yelp 120 Challenge #33 I visited this location in Plano to return my cable box. I originally started with both internet and cable, but I later found a better deal that works for my family. Location: It is located near a busy intersection, so be prepared to wait to in or out of the shopping complex, as well as getting into or out of a parking spot. Upon entering you are asked to sign in and there was someone there to help me. I simply did everything, so I am assuming the person is there to help the elderly. I didn't wait long to be called because I was only dropping off my box, however; there were quite a few people waiting and standing along the wall when I left. Customer Service: All the employees were nice and they spoke to everyone with respect. I waited a little over 30 mins to return my box. The wait isn't so bad, however; I feel things could be set up a different way. There should be a section or area for just merchandise return. Or maybe the person just standing checking people in (mostly standing) should be scanning and helping with returns. This will help keep the waiting area less crowded and help get customers in and out a little faster. read more

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After a horrible experience with another provider I had the privilege of speaking to Diane our of South Carolina to set up service and she was so kind and made sure I had everything I needed despite me trying to rush her because I was at work. Because of my schedule she said lets get you going so you can have service in the next 2 days and will call you on your lunch to set up your phone line. Now I was not going to get a phone line because I already have amazing service but because she was so kind and professional I added a phone line. She is what customer service should be. I hope Spectrum reads this and gives her some acknowledgment. read more

Had streaming issues with Spectrum where I simply couldn't watch YouTube, Netflix, etc. New Router didn't help. They suggested upgrading to 1 gig speed ($$$$$). Guess what? It didn't change a thing. Visit #4: They figured I needed a new modem to support 1 gig. Guess what? It didn't work either. I called Frontier (ie. Verizon). I ordered 1 gig speed. The technician looked at the wiring and boxes outside. Guess what? None of the wiring coming from the street and into my home was capable of supporting 1 gig. Hummm, Spectrum must have accidentally never tested anything. So guess what? I'm not surprised. Thankfully, Frontier was willing to reroute and replace all of the outdated wiring, from the street to the WiFi box inside. You should never trust Spectrum. read more

Spectrum internet and cable: A tale of stupidity and venom. We picked up these guys and had them 8 days. In those 8 days we had FOUR service techs out because we did not have stable anything. Every half hour or so the connection would choke or go out altogether. I was told to just power cycle the router. So I obey. It keeps happening. They replace the entire install ...the whole thing. Nothing changes. Bad quality. We then get told that it must be because the work they are doing in the city NODE. We were told to wait A COUPLE OF DAYS and SEE if things smooth out. Are you serious? We fired them on the spot. I gathered their gera and went to their store to return it. I was told I MUST sign in, with a 45 minute wait to RETURN their gear. I was told that I could mail them in... If Spectrum is paying for this return then I'm locating a busted car engine to ship along with the gear. Pay for that Spectrum. Customer service is a joke. Techs are a joke. The service itself is a joke. Only they're not funny. It's just misery and venom. No one cares. No one. But, I bet if you don't pay in time they cut you off real fast. They seem to care then. And they accept ZERO excuses. The photo provided is our install tech's advice... read more

Spectrum - You see the buffer issue and his response to a continued issue. Zero empathy. - Television Service Providers Near Me - Plano, Texas

What in the world????? I'm not talking about a particular store, I'm talking about the whole company. I tried in chat to say that 220 a month was too much, especially when I had a few weeks of horrible internet, and the chat people gave me zero respect. Spectrum now gets zero from me. They didn't even respect that while I was chatting, that the internet failed. I literally had to wait 5/10 minutes between chats. And they were jerks. read more

Spectrum - Television Service Providers Near Me - Plano, Texas

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Horrible service always goes down during prime time but they will still bill you full price every month . Do not make the mistake of aigning up with these people. read more

Spectrum has to be the worst ISP we've ever used. From the turtle speeds [due to their whole "piggy-back" offering] down to the frustrating remote. And that's if/when they aren't doing "routine maintenance" - which seems to be all the dang time! -Speeds never match what you're paying for -you have to aim the remote perfectly -channel offering depends on random specific package; otherwise limited There are better options out there which offer a more pleasurable end-to-end experience. We are currently pursing elsewhere. read more

I was scammed and pressured into a free trial by a Spectrum salesman who came to my door, disturbing my peace. I was promised I would not be charged if I didn't activate the service, but I ended up being charged for service that was never activated and equipment that was never opened and returned to them! They charged me for their own existence and invisible nothingness. Literally, I was charged for them disturbing my peace. Now I'm disputing the charge for air and ether that they added to my credit report. Scammers!! Take this off of my credit. read more

Bad experience with this store. The rep lied he could not cancel the mobile service for me but meantime I got a spectrum customer rep on my phone hearing what he said and talked to me he was lying. He even argued badly with high voice to my cell phone with the spectrum customer rep. I was totally scared by his behavior. Thinking will switch ASAP. read more

I own Hound Therapy, a small business in Plano. I called spectrum to find out why my bill was higher and if I could add a second line for my business. We struggled through this past year but are happy to be getting back to normal. Now Spectrum has raised my bill $50. They say it's the cable that has gone up. When I first signed up I had a new customer bundle which was told had to have three services...Wi-Fi, Internet and cable. So I spoke to someone at customer service to cancel the cable as I didn't need it, and asked how much it would be to add a second line. She said that it would be an additional $29.99. So not only is my bill $50 higher than last year but they want to charge me another $29.99 a month for my second line making my bill $209.98... Spectrums customer service explained to me that they were unable to remove the cable off of my bill saving me $50 a month...And that and even if she did... my bill would remain the same, not the original price of $129 but the raised amount of $179. Or with the second line a total of $209.98. I then mediately called my business representative Adam M. Who took over for Alfonso the original representative I had when opening my business. Adam explain to me that I should most certainly be able to cancel my Cable lowering my bill by around $50 and that I could add a second line NOT for $29.99 as quoted on the phone but for $19.99. He asked if I could call the customer service my self when doing so I was told exactly the same thing from the first time I called. Now Adam and I have been calling or texting now for over three weeks. He said he has asked his manager to look into the situation. I'm weighting this review because His manager nor Adam has been able to resolve or for that matter get back to me with any inclination as to why this cannot be done. After several phone calls text messages and emails I have now been asked to just contact customer service again myself as seen in the text below. Very disappointing Now I'm sure you're asking why don't you just switch carriers well sadly I have no other choice for Internet or phone service for my business in my area here in East Plano. If I had the choice to switch I definitely would this is the worst experience I have ever had, and one of the most difficult companies I've ever had to deal with I'm hoping this review will reach the right people! That we can finally have the situation resolved. At the very least warn anybody who has a choice in Internet Wi-Fi or cable to use any one other than spectrum! read more

Spectrum - Television Service Providers Near Me - Plano, Texas

Thank God I don't have Spectrum. Spectrum took it upon themselves, without notifying us, to plow up my yard to fix there crappy internet. I use Frontier. If my neighbors had not filmed it, we would not know it was them. I called the police to take report about the damage to my property. They cut through my sprinkler system and Frontier internet and cable. The did not call the city to have electricity and gas lines marked. I have a video to prove it. I have attached the damageS. They hand dug my yard for two days. read more

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They are horrible. We have lived at the same location for 20 years and have tried various internet providers over the years. The best was when we first moved here and had a fiber optic service from Verizon. We had that for about 10 years without a single problem. Then they sold to Frontier and the service was poor and we had connection problems all of the sudden. We tried various other providers and they were okay. A few issues here and there. None of them had very good customer service but they had decent connection with a drop here and there. We got talked into trying Spectrum by one of our kids. Constant outages that lasted for six or more hours. Do not let their marketing fool you. This company cannot keep you connected to the Internet and their customer service is equally poor. read more

Poor customer service Misleading information Bad experience Awful overall . ... Never use them again read more

This is the worst company ever!!! I regret switching to Spectrum every week there is an outage internet and cable!!! But meanwhile im constantly getting a bill for over 300 dollars!!! read more

I can only give Spectrum one star and that is too much.They are constantly raising their prices even though their service is horrible when we don't know what the charges are for. I now have a charge for hbo max but I have to have a smart tv to download the app but I don't have a smart tv so why would I want hbo max. Don't you think they would have asked me?!?! Is this legal. Does anyone have an attorney I can ask? All the hidden fee that they ask are crazy. I was in a spectrum store the other day and there were about six people that were returning their box and canceling their service now I understand why!!! They just don't care about their customers only about the money. read more

Best customer service at the Alma location. Talking on the phone or chatting with customer service is daunting and misleading, but the store workers are amazing, kind, and willing to go the extra mile. A huge shout-out to Sausha for an amazing job helping me this past month! read more

I've been to this store twice in the past week, for different mobile phone issues. Each time, they fixed the issue with patience and kindness. I'm really impressed. read more

Service sucks...so does the customer relations. "But please pay on-time time." FOH...I am changing...I have just had it.

Ordered service on a Monday to have it installed the following Sunday. Was the biggest nightmare I have ever had with custom service. First they signed me up for stuff I didn't ask for and didn't include the stuff I did ask for. Next the changed the install date from Saturday to Sunday without telling me, so a whole weekend spend sitting around waisted Last they sent an outside contractor who wanted to reuse an old cable line that had been laying in a field for many years. The whole week I spent over 4 hours collectively on the phone with customer service read more

0 rating cause they messed over me and my wife lying about a free line and all that. The manager promised a second line free no problem and when I got charged auto pay they and him got amnesia no recollection? My wife in the hospital during the Allen shooting and got pushed to the back of the the line tough stuff SMH. Manager didn't practiced what he preached! read more

They sent me the wrong phone. So I had to pay a fee to send the wrong one back. I have not been able to attach pics to text messages since I got the service. The first time I called was a waste of time. The 2nd time I called they said I had an android phone and not the one they sold me. WRONG The 3rd time I called they said the problem was apple's. WRONG The 3rd time I called they fumbled over an hour before saying they would send another sim card. The 4th time I called they said they would send another sim. The 5th time I called they said the exact same thing. The 5th time I called they said it they would send a sim card (3rd time). Still no sim a week later. I am calling them today to pay off my phone, unlock it, and move to RedPocket. There's no way any other service could be worse let alone the price. read more

Absolutely the worst internet company I've ever had. Stay far away, their tech support is no help whatsoever and calls to them will be a waste of your time. Garbage of a company. read more

Horrendous, the rudest customer service on Earth. I own several rental properties and I have never ever been talked to the way these employees have dealt with me. Closed the account, new renters took over new account months ago and so-called customer service will still not stop harassing me...they call me everyday from a 800 number for payments even after the account closed, for the "equipment". When I finally answered one day, I told them I won't pay anything over the phone, send me a statement, they get hostile and threaten to send me to collections. Worse company ever. Avoid them at all costs if possible. read more

THE WORST INTERNET/CABLE COMPANY EVER. One of the Spectrum representatives said that looking at my internet history, it was the worst he had ever seen in his entire time at Spectrum. I have had their service for two months and have called over 20 times due to failures of internet or cable. I have had 4 technician visits and my internet still drops 2 -8 times a day. IF YOU CHOOSE THIS PROVIDER EXPECT TO BE ON THE PHONE ALMOST EVERY DAY DUE TO THE FAILURES OF THEIR CABLE, INTERNET AND THE OUTAGES THAT OCCUR 1-3 TIMES A WEEK. read more

I've been with Spectrum (TimeWarner/Roadrunner) for over a decade and have loved the service.. until now. I use Microsoft Outlook as my email client and for the past several months I have been unable to send email through my tx.rr.com account. I just sits in my out box because the server at Specttrum will not accept the mail. If simply change the "From" address to my gmail account, it works fine. Microsoft has been trying to get Spectrum to update their servers to fix the problem, but Spectrum is dragging their feet (and not even acknowledging that it is their problem to their customers). If you aren't having this problem Microsoft tells me that sooner or later you will. At this point I can NOT recommend Spectrum. My email is the only thing tying me to Spectrum and if that isn't working, I'll have to start shopping for another ISP. read more

The absolute worst customer service ive ever experienced. I was literally 12 hours past their "deadline" to cancel service for internet and phone that was sold 3 months prior. They billed me another complete 30 days because I was 12 hours late in cancelling. This isn't right and will no longer EVER use this awful company. read more

Horrible service, but no worse than AT&T. Fact is, unless you can get FIOS, you don't have a good cable option in the DFW area. Get a ROKU or Fire stick and ditch the box. read more