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    Recommended Reviews - Spectrum

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    Reviews With Photos

    Ta'Brechi H.

    2019 Yelp 120 Challenge #33 I visited this location in Plano to return my cable box. I originally started with both internet and cable, but I later found a better deal that works for my family. Location: It is located near a busy intersection, so be prepared to wait to in or out of the shopping complex, as well as getting into or out of a parking spot. Upon entering you are asked to sign in and there was someone there to help me. I simply did everything, so I am assuming the person is there to help the elderly. I didn't wait long to be called because I was only dropping off my box, however; there were quite a few people waiting and standing along the wall when I left. Customer Service: All the employees were nice and they spoke to everyone with respect. I waited a little over 30 mins to return my box. The wait isn't so bad, however; I feel things could be set up a different way. There should be a section or area for just merchandise return. Or maybe the person just standing checking people in (mostly standing) should be scanning and helping with returns. This will help keep the waiting area less crowded and help get customers in and out a little faster.

    You see the buffer issue and his response to a continued issue. Zero empathy.
    Violet R.

    Spectrum internet and cable: A tale of stupidity and venom. We picked up these guys and had them 8 days. In those 8 days we had FOUR service techs out because we did not have stable anything. Every half hour or so the connection would choke or go out altogether. I was told to just power cycle the router. So I obey. It keeps happening. They replace the entire install ...the whole thing. Nothing changes. Bad quality. We then get told that it must be because the work they are doing in the city NODE. We were told to wait A COUPLE OF DAYS and SEE if things smooth out. Are you serious? We fired them on the spot. I gathered their gera and went to their store to return it. I was told I MUST sign in, with a 45 minute wait to RETURN their gear. I was told that I could mail them in... If Spectrum is paying for this return then I'm locating a busted car engine to ship along with the gear. Pay for that Spectrum. Customer service is a joke. Techs are a joke. The service itself is a joke. Only they're not funny. It's just misery and venom. No one cares. No one. But, I bet if you don't pay in time they cut you off real fast. They seem to care then. And they accept ZERO excuses. The photo provided is our install tech's advice...

    Pete M.

    What in the world????? I'm not talking about a particular store, I'm talking about the whole company. I tried in chat to say that 220 a month was too much, especially when I had a few weeks of horrible internet, and the chat people gave me zero respect. Spectrum now gets zero from me. They didn't even respect that while I was chatting, that the internet failed. I literally had to wait 5/10 minutes between chats. And they were jerks.

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    4 months ago

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    4 years ago

    Service sucks...so does the customer relations. "But please pay on-time time." FOH...I am changing...I have just had it.

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    Page 1 of 6

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    TWC is hit or miss, but the customer service at the Alma location is incredible!

    Mentioned in 3 reviews

    Read more highlights

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    Verify this business for free

    People searched for Television Service Providers 338 times last month within 25 miles of this business.

    Verify this business

    Verizon

    Verizon

    (27 reviews)

    $$$

    I give Derrick and his team 5 stars. Verizon I would give 0 stars. Actually negative stars would be…read moremore appropriate. I tried to upgrade to a Verizon phone and Verizon screwed it up in so many ways. they canceled it - flag it as fraud - tried to bill my credit card for the phone - suddenly I had two accounts - one in spanish - they flagged my account for fraud - told me that I could pay my bill in 5 days which I couldn't do then it made the phone outside of 30 days for return and demanded I pay full price for it and locked my credit card for 1100. when I bought the Verizon phone I kept it off forthe first two weeks due to the fact I had medical issues post surgery and a work place accident and I didn't terminate my other phone. I had to go 4 times for 10 hours total as customer service outside the store was the black hole of death - derrick spent hours on the phone as Verizon jerked him around in circles. The staff at this store is awesome. Verizon is not. The obviously offshore customer support is completely useless and many are just jack wagons reading from a script with zero ability to do anything but transfer your call to the next jack wagon. I am no longer a potential Verizon customer.

    We came here for an issue that has been going on for a few months now. Derrick, manager, was…read morehelpful and friendly. Josh Danner, the business rep manager, was able to get everything taken care of. Great location right off the highway which is convenient. The store was not packed and was able to get in and out within 30 minutes. Thanks again for the support.

    Frontier Internet

    Frontier Internet

    (27 reviews)

    We were originally with Verizon FIOS until Frontier took over. It's been a hassle dealing with…read moreFrontier. Their online platform has bug after bug and it's a wonder they even know about it until we actually report it. Why are we doing the job that their test engineers should've caught? This is assuming they have a testing plan in place of course. Customer service lacks.. customer service. Being with VzW FIOS for 20+ years doesn't garner any loyalty. They have us paying twice as much for fraction of the internet speed a new customer pays for. How is that for customer loyalty. And the few times I've reported issues, they cannot resolve. I've had to take things into my own hands and do their job for them at times. It's frustrating and takes me away from my family time. Do better. It's a small thing to ask.

    The representative for Frontier Communications says I can ONLY cancel my service at the end of my…read morebilling cycle. The billing cycle ends May 10th , today is the 29th. She said they don't give refunds. she asked for a Customer service identification. I asked should I have it... long pause... I'm sending it via the postal service. you should receive it within 3 to 5 business days. Once you receive it you can give us a call so we can cancel your service.(MUTE POINT) DUH... I questioned her again, she said I already told you that. Also, almost every communication and notification is via email even my payment. MY PAYMENT HAS NEVER BEEN REJECTED!!! WHY CAN'T MY SERVICE CANCELLATION BE AS EASILY CANCELLED AS IT WAS TO START? I'M REQUESTING A REASONABLE RESOLUTION FROM FRONTIER. The service i'm REQUESTING is to terminate my service RESONABLE. My monthly payment is $99.99 for just internet!

    AT&T Store

    AT&T Store

    (65 reviews)

    $$$

    They need More employees to help or actually do there job. I clocked in for an appointment got…read moreskipped 3 times and only here to exchange warranty accessories waited a whole 1hour and half and still waiting....... Jose was the guy that skipped me and then try to actually check accessories to make sure it was not working and it did not worked like I had told him he has now been making me wait longer on purpose and I am still waiting and I asked for manager and still didn't get no help he told me her name was Andrea after 2 hour wait long he said he couldn't find device on system on purpose and then finished exchange accessories

    Forced to ask store to seek help after AT&T phone customer service persistently refused to address…read moremy attempt to get help addressing its report that it's records reflect I have more than one service with it when I on,y have mobile, for nearly two hours insisted the actual account number read directly off my myAT&T app didn't exist and refused to address other suspicious activity on my account. The store representative confirmed my identity and the accuracy of the account info I provided to a different customer service rep who in addition to claiming I have other services I didn't order and reporting information on my account not matching mine. Nevertheless AT&T continues to dent any identity theft or other problem with my account. Sounds like it's still playing fast and loose with customer data a cybersecurity even as it is still working to settle liability for other prior similar mishandling of customer accounts and data. https://complexdiscovery.com/att-repackaged-data-leak-2025-new-risks-from-old-breaches/

    Spectrum - televisionserviceproviders - Updated May 2026

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