I was a loyal customer of Frontier for seven years. I had great service over the years, despite occasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years. read more

if your moving from one state to another, plan big time to get screwed!! I was on the phone for 1.5 hours having to speak to someone who only speaks Spanish. I wanted to disconnect me from TX and move it to CA Then they come up with their own charges and it wasn't what I negotiated on !!!! uhhhhh! once the we decided, then they send the bill in your email (stupid of them) and then they sign you up with hire fees and no home wifi etc etc and want to charge you $10 month I was a loyal paying customer for 2.5 years why am I getting flogged like Jesus??? I tried to just cancel the service and cancel the installation in Ca They said they couldnt cancel the installation until you end your contract in TX.....I sure home so ....spoke to Rose in billing 1.5 hours after the sales person changed all the figures frustrated.....! read more

My internet has been completely out for 5 days now. I have contacted Frontier every single day, and the only response I get is that they are "working on it." No real updates, no timeline, no solution. For a company that provides essential services, this level of communication and reliability is unacceptable. I work from home and this has caused real disruption. At this point, it feels like customers are just being ignored. Very disappointed with Frontier's service and support. read more

Frontier Internet - Telecommunications Near Me

If negative stars were an option I'd leave less than 0 stars and that would still be generous. Everything you read online is true--unexpected billing issues, repeatedly unexpected charges after they hook you with the initial low amount, and awful customer service that forces you to use a glitchy AI chatbot before you can ever chat with a person (after an extremely lengthy wait). You'll be charged when you disconnect, have to mail your equipment back, and then you'll still be charged a $50 equipment restocking fee. Initial setup was delayed and unprofessional, with a profane technician pulling up late in a beat-up white van with one door painted a different color. You can't make this up. Frontier sucks. Objective fact. STAY AWAY. They're just nasty. read more

Worst company I've ever done business with! My internet has been down for two weeks, the robot on the phone directs you to a dead end and it takes 15min just to talk to a human. They made an appointment with me then didn't show and didn't inform me they weren't going to make it so I took off work for no reason. It's not the first time this has happened and they just have terrible/unprofessional customer service! They act like they don't care about your business. read more

Two words: Stay Away frontier is such a bad service. their internet constantly disconnects in the evenings and they keep telling that they checked and everything looks good. If they send some technician, they charge $150. Really? two words: Get Out. Frontier, get your things together. Get rid of that cheap AI chatbot first. read more

Don't do it!!! They are lying their customer service is still the worst!!! It's been over two months since they did the installation and the fiber lines are still not buried. Customer service doesn't return calls when you leave a message. When you call the AI operator will give you some outdated info and hang up. Your line was scheduled to be buried a month ago. Not worth even the cheap price tag. read more

Frontier internet: A masterclass in how to mishandle the basics. Onboarding was the worst I've ever experienced with any company, internet or otherwise. I received four separate emails prompting me to create an account. Each time I clicked the included link, tried to sign up, and was given an error code and told my account could not be found. This was over the course of about a week and a half. Calling support was a surreal loop: a robo-agent asked for my account number, failed to find it (exactly the reason I was calling), and then--rather than connecting me to a human--confirmed it couldn't find my account and then, just, hung up. "Sorry, I can't find your account.... Ok well see ya." Done. Four or five times in a row. Trying to figure out the secret magic combination of buttons and keywords to make the robo-agent point me to a real human and not just hang up on me was like trying to find the northwest passage, and it ended up taking me 40 minutes. Eventually I reached a human representative overseas who told me, confidently and authoritatively, that all of this was expected behavior and that it's all part of the plan to be locked out until your service starts, despite the barrage of emails saying the opposite. Clearly making up on the spot anything that would calm me down, although I told them to their face I didn't believe them. So, whatever. I told myself I'd give the benefit of the doubt, I'm mature enough to separate onboarding from the service itself. But here I am, one month in, and already dealing with two full outages. The most recent is active right this moment on the anniversary of 1 month of being a Frontier customer, and we are currently at 7.5 hours of outage time before I received any communication of any sort that there was an issue, and even then only generic textplate, copied and pasted unhelpful text with zero details about what's going on. I only found out the true cause--cut fiber--through texting a friend who works there, not the company itself. Official channels stayed silent or repeated vague copy-paste responses about "potential outages" and "working on it." Currently on a 12 month promotional deal of 5 gigs for ~100/month but thinking about cutting it short, I can't depend on this for work from home. The reliability and support feel like I've stepped into a time machine labeled 'Customer Experience, circa 2004.' Their suggestion? Pay an extra $20 a month for a cellular backup unit. "Hi, we can't fulfill our promise for expectations, will you please reward us with more money?" Literally unreal. If you're considering Frontier, ask yourself: how much trust, clarity, and basic human contact am I willing to sacrifice for this deal to be worth it? Because those seem to the luxury upgrades not included in the base package. 0/5 stars is too high, I want to go physically take one back from them. read more

Frontier Internet - Outage started around 1:45 AM - Telecommunications Near Me

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Had an outage but could not reach technical support. Message stated over an hour hold time. Website said there was no outage in my area. It always says that at night but in the past it was not a network outage but it turned out to be. .. been having. A lot of outages lately and they have raised my rate without notifications. I have to call them every 3 months because of these. I'm not a happy customer. read more

Please whatever you do! Do not sign up with frontier! I signed up for Internet with a door to door sales person over two weeks ago. She messed up the initial sign up. I decided to cancel. I had to speak to 5 different people just to cancel service. Since then I have spoken to at least 10 different people about getting my $50 deposit refunded. The final response was I need to dispute the charge with my bank. Unbelievable! This has been the most frustrating process! I just want to warn you. Do not sign up with them. They have no idea what they are doing and do not care about helping you! read more

I've been with frontier for seven years now and I love them !! But it really makes me upset that I can't continue with the service because im moving to a area where there's no service at all you would think they would have more towers by now especially them!! And it literally 10mins from where im moving too!! So I found a provider that's willing to help. But thanks frontier for your service but it's time to say goodbye ! read more

We have had Frontier fiber less than 6 months and in the past two weeks we have had 2 outages that both have been multiple days. The first outage was repaired by a technician that literally told me our problem was caused by sloppy work done during the initial installation. We reported our issue on Wednesday and it was repaired on Friday afternoon. The following Wednesday, our internet went down again but there was a crew across the road replacing a fiber box. I spoke with them and they confirmed that they had disconnected the fiber to complete their work and it would be restored once they were finished. I came back home that evening and our internet was still down even though the workers were gone. I tried to file a ticket with Frontier but they kept saying they already knew there was an outage. 2 days later and we are still without internet. I have filed 2 FCC complaints and a BBB complaint because frontier makes it impossible to escalate anything beyond their basic customer support agents. The customer support agents give no information and told me they don't give any estimated restoration times (or days in this case) because they don't want customers to set high expectations and to hold them to that timeframe. This company is absolutely terrible when you have issues/outages and I can't believe it takes them DAYS to restore service outages. They are unapologetic and do not value their customers whatsoever. The lack of communication, urgency, and customer support is unreal. I can't believe they are allowed to operate in this manner. 1 star because it won't allow me to give them zero!!! read more

Horrible and very rude customer service!!!!!!! Our bill is not correct and we asked to talk to supervisor. Supervisor was extremely rude!!!! He said if we are not HAPPY he will help us to cancel all our services with Frontier. Unbelievabel!!!!!! Instead keeping you as customer he is so HAPPY to let us go!!!!!!!! read more

This was, without question, the worst customer service experience I have ever had. I am an existing Frontier customer and scheduled a move of my service two weeks ago. I received a confirmation number, but when I followed up, they had no record of my request. I called again a week later and had to start from scratch, only for that order to also disappear from their system. Today, I took a full day off work for my installation appointment. No one showed up. No call, no notification--nothing. When I contacted customer service (again), I was told that my order had been lost for a third time. After spending over 90 minutes on the phone, they still could not schedule a new installation. At that point, I canceled my service. To add insult to injury, they charged me a $50 equipment return processing fee after all of this. This company completely wasted my time, failed at the most basic level of service, and showed zero accountability. I would not recommend Frontier to anyone. read more

Been on the phone with frontier all morning (picture uploaded below) to customer service because they decided to suspend my account with no warning. I was told reconnection to restore service was made at 8:22 am CST by an agent and confirmed documented by another agent since the first agent pulled the ole I can't reach the manager bit and threw my call back in the queue. The now current agent whom I've been on the phone over 2hrs with and hour into the conversation tells me that a balance is due 48hrs ago and to pay that in order to restore service. The balance is not the issue. It's the fact tha YOU just said service was being stored and a ticket was already submitted. Then when I hold him accountable for that you start back peddling and talking about things as if tha balance was an issue the whole time when that wasn't the case. And I've still have yet to speak to a manager. Fronted as an internet service is good. THE CUSTOMER SERVICE IS SHIT. They lack accountability and lack transparenc. They read off a script(done that line of work before) and clearly back track on statements over a recorded line. I plan on canceling them as a company and would urge anyone not to get Frontier. They already withdrew money from my account when payment info was saved via the application in excess of 700 dollars on December of 2025. Then when that gets resolved they suspend my account WITH NO WARNING. For a balance that was due lever the weekend when that had no bearing in restoring my account. Frontier, yalls infrastructure sucks and the only reason I'm giving you 1 star is because I cant give you 0 stars. Again Don't get the service cause the back end BS isn't worth it and if you ever need to call customer service see below cause you have to call a number just to get the number you actually need. 1-800-921-8101 read more

Frontier Internet - How long I've been on hold - Telecommunications Near Me

Customer service is truly unprofessional. They will end chats without question and be disrespectful on calls. They don't like to answer questions and are not helpful at all. I was forced to use them by my apartments, but I will never live in a place that only has frontier again. read more

Agent was very helpful. She helped me with no other agent help me. She was more informative gave me what I was looking for and I was happy about that. read more

I ordered internet. They came and set up. Everything great. Then I cannot pay my bill. Their app won't recognize my California Cell phone number. Then, I start getting emails about upgrading my service. I never sent in a request to upgrade my service. They just do that automatically. I just spent 2 hours on the phone canceling service I never asked for. Still can't use the app to pay. I was on the phone for 3 hours for that. Frontier has made me rethink getting on the internet. Worst possible service I have ever experienced in my 65 years of life. read more

bait and switch offer to provide whole house wifi in my 3000sf home $78 then after a year, wifi dignal diminishes upgrade to 1G at nightime, the service becomes non-existent first add extensions to the wifi now $120 Call with diminished signal issues Offer more extensions Learn there is a new white box...replace wifi six months later...diminished signal replace wifi box again and change wifi address do not tell me the Owner that wifi address is changed] Tech services in a country where spanish is the principal language...difficult to understand techs Cellular Phone apps will not connect to new service Frontier Tech says i must delete and reinstall apps...I count ten that minimum needs to ge deleted. I will loose all data Am told that it is not Frontier's fault...but offer another service Super Tech service now will cost $10 /month Frontier has 24 hours to fix this..then I am gone. read more

This is the crookedest internet/cable service I've ever experienced. I keep having to spend hours disputing their incorrect charges on bills and no sooner do I get rid of one outrageous charge (almost $400.00 that they FINALLY admitted was their error) and four months later I look at the bill and find even more added charges for services I don't want. Crooked company read more

Getting worse. After getting on X to talk to a Frontier agent, they are friggin bots. I got a phone number and to no-ones surprise, I got the gigabot. I remember the days when customer service was #1. All I want is for them to listen to when I say their router keep resetting randomly. read more

Engages in illegal and fraudulent business practices. Tries to collect "restocking fees" which are not in any contract to punish dropping them. Unilaterally increases rates to twice normal charges outside of any contract. Attempts to extort payment of these illegal fees. Should be fined by fcc. read more

Terrible service with periodic outages. Pretty expensive. Just waiting for Sonic to final come to Novato!

ABSOLUTE NIGHTMARE EXPERIENCE! First, just realize you're going to be hit with a $50 "restocking fee" if you ever cancel your service with this garbage entity. Additionally, outside of starting your service, good luck getting anyone on the phone to communicate your troubles with. They've designed the customer service experience to be as painful as possible. In the summer of 2025, I was getting disconnected around 8-10 times a day. When I called Frontier to resolve the disconnection issue, instead of trying to solve the problem, they encouraged me to pay for this "unbreakable" product, which is third party to Frontier. This tells you how little confidence they have in their own service, and the lack of willingness to resolve any issues. I was regularly overcharged, and spent countless hours waiting on the phone to fix all the billing issues they produced. I regularly received inconsistent answers from their staff, and would subsequently discover what they had assured me wasn't true. I finally cancelled my service in December of 2025, and after waiting 2 hours to speak to a supervisor, I was promised I'd receive a $70 credit for my final bill (essentially cancelling out the absurd 'restocking fee' and a previous billing issue--which they admitted to). I was sent a qr code to return the products, which didn't work the first time, so I had to call again in January, which resulted in a valid qr code. So, the first time, I wasted 20 minutes and my gas money going to UPS for no reason because they sent me an invalid code. In January 2026, I received a weird bill around $19, and after inquiring about the charge, the employee assured me it was my last bill and it was due to the credit. It wasn't (this would be lie #7000). At the time, the charge made no sense, both logically and mathematically, but I decided to wait and see. The following month, I noticed a charge of $124 was taken out of my account--two months after I had cancelled my account. After going through the painful process of trying to speak to someone within their company, I finally got ahold of a rep from their team. I explained that I had cancelled my account in December, and I was provided a credit by their supervisor. Much to my surprise, even though they had the information in front of them, the rep quizzed me on why I received the credit in the first place (he later claimed it was for confirmation purposes. Are you kidding me?). He then proceeded to tell me that the credit wasn't approved, even though it was a supervisor who initially provided it. Not to mention, the previous month, their rep told me the credit was applied to the supposed "final bill." Furthermore, they told me that I didn't cancel until January 19th--the day that I contacted them about the invalid QR code for the return. Additionally, this was the same day their employee told me the credit had been applied to my final bill due to the cancellation. I'm supposedly going to have the credit injected back into my account within 72 hours, although I'm very skeptical it'll happen. Nothing they say can be taken seriously. They technically owe me money because I paid a bill in january that wasn't even valid, and then received a another bill in Feburary--2 months after I had cancelled my account. I didn't even bother pursuing the January bill because it's clear it will only confuse these leeches and lead to more troubles. To conclude, this is a wildly incompetent company that operates on a seemingly dishonest level. They are a parasite and cancer to anyone who wishes to do business with them. I can only assume they habitually lie to customers due to the amount of false answers I received. Just realize that you'll receive garbage service if you subscribe with them, and if you ever try to leave, they'll keep billing you, even though their own notes contradict their actions. I look forward to reading Frontier's copy-and-paste response, which will undoubtedly be void of any substance whatsoever, and offer no solutions to the problems outlined (and money I'm owed). There's a reason that you're rated 1 star on yelp--you should be out of business. read more

Hello Frontier Support Team, I am extremely frustrated with the level of service I have received over the past 24 hours. My internet service went out last night. Since then, I have rebooted my equipment multiple times and attempted to contact Frontier for troubleshooting and support. I have called over 10 different Frontier phone numbers and spent more than 2.5 hours trying to reach a live agent, with absolutely no success. Each time, I am routed to the same automated system, which is not listening to my responses and is completely ignoring my requests. The system repeatedly schedules technician appointments during my work hours, despite me clearly stating that I need appointments Monday-Friday after 5:00 PM or on the weekend. I am not willing to take time off work to wait for a technician, and I should not have to. To make matters worse, I cannot even modify the appointment because the automated system does not allow it. My only options appear to be canceling the appointment or keeping one that I cannot attend. This is unacceptable. What is most concerning is that I cannot speak to a live person at all. If Frontier cannot handle something as basic as troubleshooting internet service and scheduling a reasonable technician visit, that is a serious issue. At this point, I need one of the following to happen immediately: 1. A live agent contacts me to troubleshoot my internet and schedule a technician after 5:00 PM or on the weekend, or 2. I will need to cancel my account, as this level of customer service is not acceptable. Please contact me as soon as possible to resolve this. I should not have to fight this hard just to restore my internet service and schedule an appropriate appointment. Sincerely, Victoria read more

Internet was out for 3 days in December, 2 hrs with tech support and they were going to send a modem. Internet came back on and modem never came. January out again for a day 2 hrs with tech support, said a modem was coming. It came a week later. A week later it went out again for 3 days. I changed to Spectrum. Every time I called they tried to upsell me on faster internet +$25/mo for backup service, that's $300/yr to pay them for their bad service. When I called to cancel it took an hour, then they said there is a $50 cancellation fee I had to pay. read more

Why isn't there an option for zero stars!! I called Frontier to cancel my father's internet service because he was moved into hospice and the representative tried to sell me on transferring his account to a friend or family member at a better price than he was paying. Then the representative wouldn't cancel the account until she went through several attempts to keep his account at a lower rate 1 month at $49. I kept telling her that he was dying and that he didn't live at that address anymore. When I asked to speak with her supervisor she couldn't find one and told me that she received a message back that I would need to provide a mailed copy of my power of attorney to Frontier to cancel this account. Zero empathy, zero competency and zero common sense. Stay away from Frontier at all costs! read more

The customer is deceased and we are unable to get service of phone, internet & cable cut off even after being told service would be cut off. We have a confirmation # from the initial request and now am unable to get out of their menu and reach a person when we made a follow up call. They are asking for the last bill to be paid, which did not seem to be a prorated amount. I would not use Frontier if I could help it. read more

I rated it 1 but actually it should be 0. They have the worst customer/billing service ever. GIGI META is horrible. They keep billing me and my service was canceled in March. We returned equipment but they are still sending instructions to send it back. It is impossible to talk to a human. They will not get a dime from me until someone calls me. Quit telling me to call that number, go on Facebook or Twitter. All those places lead you know where. I ow you nothing. You owe me. read more

Initially chat (because you can get anyone in the phone with this company) with Priyadharshini and "Mark", I I also feel like was Priyadharshini but going as Mark "in a different department". I was told the service would be active in 2-24 hours after payment was posted to the account. About 30 hours later, there still no service and no one had any real answered to why. "Restrictions" were lifted, "Terms & Conditions" need to be agreed to sent via email, billing and processing issues was causing a "slight delay", etc. lots of excuses but no real solution or answers. Just a lot of quick responses and eagerness to leave the chat. Very new chat seemed to have a new excuse and the same exhausting answers, "24 hours". So, how many 24 hours we have to wait? We are still waiting. Their lack of customer service and actual solution as to solidify the issue(s) is unbearable. They treat you as a number and a customer, unless you're upgrading your service of course... awful company. Internet service is decent. read more

Never chose Frontier. They trick you into having their service with low costs, then suddenly when you need to quit because you are moving or something they charge you additional closing fees and restocking fees and you end up paying more that what you would have if choosing another company. Also, the quality of internet is not very good, where I was living they said that they needed to upgrade the connection so halfway into the contract they even charged $5 additional monthly...I got played by an internet company. read more

Frontier Internet used to a good company. I signed up for the $29.99 offer, which included a free router. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This is an ongoing nightmare. They sent me a router. But then tried charging me for the free router. I spent an hour trying to get them to change it. They removed the charges. The next day they requested I return the router. I spent another hour today trying to get them to let me keep the router. They finally agreed to let me keep for free. Just now, I got a bill from Frontier requesting me to pay for 2 months of router usage. Frontier will not help you. You will waste hours trying to get them to help you. DO NOT USE FRONTIER INTERNET. read more

my internet been messing up for 3 months and my they want to charge me for a technician to come out and I keep losing internet connection. I hate this company and please don't get them for your Internet service read more

I canceled frontier. After I canceled i got a bill for $177.00 in October 2025. I went back and forth with them, then last call I made it was confirmed that I had canceled. I had to send equipment back. I did and it took over 2 weeks for them to get it but I finally got confirmation they received it. Then today, 8 days later I get a bill for $133.39. I'm a 73yr old senior living on Social Security and tired of messing with them. read more

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Buyer Beware. Frontier is filling mailboxes with details of their internet "deals" now that they are part of Verizon. Well.... once you "bite", the "deal" pricing instantly vanishes, and it is impossible to get anyone at Frontier or Verizon to provide a straight answer. The speed is great but beware the Bait and Switch pricing games. read more

They just ghosted for my installation since I was given the order number. Customer service was all lied and kept ignoring me. It was very weird and horrible!!! I will never take their service again!!! read more

The internet service itself was fine, but the billing practices were not. I was explicitly told that my account would not be billed for YouTube TV, yet Frontier charged my account for two consecutive months anyway, forcing me to stop my autodraft to prevent further charges being taken. I had to spend time contacting customer service to address charges that should never have occurred, which was frustrating and unnecessary. Being told one thing and then charged anyway shows a lack of reliability and accountability. As of now, I still have not been refunded or credited for the charges or gaven any solution. Additionally, do not purchase any third-party add-ons through Frontier (YouTube TV, Netflix, or anything else they offer). They were quick to take my money, but when a problem arose, no meaningful help was offered, and I was passed around with no clear ownership of the issue. Because of this experience, I would not recommend purchasing any add-ons through Frontier. read more

Worst customer service ever! Their staff disconnected our line to connect our neighbors and then left! Without fixing and they said they don't have anyone to send to fix it! Not recommended at all! read more

Frontier Internet - Telecommunications Near Me

The service is great, but I called to cancel my plan and was advised to just place my account on "paused, and that they would credit my account $54 dollars. I agreed, but now I am receiving a bill of $154.21. I have attempted to call but I only get an automated system, and it's the same thing with the chatbot going in circles online. I am now afraid that this bill will eventually be sent to collections, and I won't be able to get service again. read more

I signed up for Frontier 2 years ago at $40/month, they jacked it up to $50/month a year later, and this year up to $60/month. I found a better rate elsewhere, called and cancelled on the 2/10 and they said a) I can't get money back for the rest of February b) there's a $50 "restocking fee"...they're a crummy company, bad experience. read more