Compare power connected us with complete scam called Atlentex power. They did not turn the power on…read morewhen they said they would, we had to call a different company to get the power connected. We were out of power because of their failure to do what they said they would. Freezers defrosted. Had to get a hotel... And the customer service "supervisor"' told me to call back at 7 if the power wasn't turned on yet. Which is when they close. Total joke. Worst customer service I've ever dealt with

I would never used Compare Power again, please use ChooseTexas-Power instead (no hassles or…read morestress). I had the worse experience ever. They submitted my application 4 times to a Electric and it was flagged this interefered with my services being connected in a certain timeframe. I had to complete an application with another Electric Provider due to after 72 hours the issue still wasn't resolved on Compare Power end or Atlantex Energy end. Also, do not choose Atlantex or sister company Atlantic, the customer service is unprofessional, there's no first call resolution and they do not have the proper CSR experience. It was a hassle and very mentally draining. I would never known my services wasn't yet switched after being approved until I called the electric company, this was after sending in identification and lease for address verification, some I never went through with any utility company.

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

Highly! Highly! Highly! recommended. I stumbled across this wonderful company while trying to…read morefigure out how to navigate the utility world in Texas after moving from southern California. I had no clue that other states had hundreds of different electric carriers to choose from. I also had never learned how to set up water and trash with the city because it was always handled by the landlord back in California. Now let me tell you Ms. Contessa went above and beyond worked after hours with my crazy schedule and over time to help me. She was responsive and did everything on my behalf. She was so positive and reassuring with unwavering faith throughout the whole process. She also helped me realize that my new place was trying to get me to pay utilities for both units unnoticed! My goodness am I forever grateful. I recommend this company to anyone trying to navigate with a company that can be trusted and its free! not kind of free but truly free.

As alluded to by others, they will lock you into a contract even when you had no intention on being…read morein one. And even after 20+ years of loyalty to the company, they won't budge at all from allowing you flexibility. There is no sense of honor to their longtime customers and little responsibilty in operating their business.

I noticed this month i had a late payment fee of $8,60 so I called them to ask why. They said I…read morewas late ONE DAY and I couldn't believe it. I asked what happened to the grace period. They said it was the rules. BUT they said since I've been with them for 20 years they would wave the late fee, but I said WAIT what if I hadn't noticed and how many more people haven't notice how much more money are they making. Your probably talking millions just for being late one day. So I went back and looked at my other bills and noticed the previous month I had 2 disconnection fees for $20 each. I told them I have never been disconnected. They said as soon as the email gets generated and sent out it automatically gives you the disconnection fee even if you don't get disconnected. I was like wtf, just cause an email not a STAMPED letter gets sent out its an automatic $20. This has to be somehow illegal. It's called a disconnection fee not a warning fee. Someone needs to take a look at the disconnection fee and late charges rule. This if freaking ridiculous. But like they say that's how the rich stay rich and the poor keep digging in the trash and that's what I did when I dug in the trash and grabbed Reliant.

Have been a customer for many years with no problems. When I needed to renew my plan i could…read morehardly understand the agent due to the language barrier. TXU needs to bring their customer service back to the USA if they want to keep their customers

I chatted with Maria G. She was very helpful in finding a plan comparable to other companies that…read moreworks best for our household.

I have had 4 Change Energy since June 2025 when my bill was $77. My bill jumped in Sept 2025 to…read more$236.19 because I did not use enough electricity. I live in Texas and and I'm one person not consuming much. Now to 2026, I do auto pay. They didn't receive my payment for Dec 2025 and sent a disconnect notice for January 7, 2026 and a bill for $188 . WTH? blamed it on the bank per the not very helpful, nor knowledgeable & condescending ( for 4 seconds) customer lip service representative. After a trip to the bank headquarters today, they only have 1 card on file for me. IM CALLING THE 4 CHANGE HOTLINE AND I WILL PAY TO JUMP THAT SHIP!!! SHIP. OH YEAH OUR ELECTRICITY HAS BEEN CUT OFF FOR AS LONG AS 3 TO 5 HOURS AT A TIME. NEW ELECTRIC POLES BEING INSTALLED BY ONCORE. THEY NOTIFY OF TIME OF POSDIBLE RESTORATION BUT NO WARNING OF WHEN THEY TURN IT OFF. THAT WOULD BE More helpful when you're not in the big middle of an electrical needification.

If zero stars were possible, they'd get it. 4Change Energy operates like a bait-and-switch. They…read moreadvertise "9¢/kWh" rates, but once you factor in their gimmicky usage credits and mandatory Oncor delivery charges, the real cost is nearly double. In just 90 days I paid $1,200 for electricity -- an average of 17.7¢/kWh, which is 61% higher than what they promote. Their Electricity Facts Label looks good only if you use exactly 500, 1,000, or 2,000 kWh. Real households don't land on those numbers every month, so the credits disappear and the bills skyrocket.