We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

We live in the Deep Ellum / Fair Park area…read more I wants me summa dat GOOOD internetz. Knowing that Time Warner is a shrieking hell of feces-throwing monkeys, (ie their installation / service / customer service is extremely poor) I elected to give this CLEAR company a shot. Nothing to lose, right? And maybe I would get good service without having to rewire my new condo! I used their online app and noticed that the tower had great Laser Line of Sight (LLOS) with the modem, and upon reception of said modem, had it up, connected to the router, and rocking over 100mb/s downloads within an hour. It was bliss. Sweet, sweet bliss. I could download, share, stream, torrent, game...all simultaneously!! Never had Time Warner delivered such Internets to my home! However, I started noticing hiccups to the system. Suddenly, my Apple TV would not download my rented movie. YouTube vids wouldn't load. After going through their customer service a few times ("move the modem!" "restart the modem" "move the modem again"), I started to lose my temper at them, until I was finally connected to a "Level 2" Tech. (looking back, it was probably an invented title that they were using to mollify me, but whatever) When I complained that I was paying for the top-tier service and not getting said service, their counter-argument became are you ready for this "you are using up all the Internets, and the other customers need it" 'so, you are THROTTLING me?' "no no no (retraction of statement)" So, don't go with CLEAR. They advertise high speeds, and do deliver them, but if you continue to use up too much of the Internetz, they will just shut off your service. Blatant breach of service, to advertise speeds and then restrict you when you use them, but that's what happened to me, repeatedly, over the three months I had them. Back to Time Warner.....

Dishonest salespeople trump the crappy bandwidth. The ISP also does not meet the security…read morerequirements for some VPN connections, a fact the company fails to mention. Okay, in fairness, my company's IT security is more strict than the Pentagon, but still. What does it all mean? When the salesman tells you, "'cancel anytime... no problem... all you have to do is return the modem in good condition." What he really means is "if you try to cancel 'anytime,' we will give you a 30 minute runaround and charge you $150 for the pleasure of failing to serve you." Not that it really mattered - the dial-up level bandwidth was enough to cripple my home connections with just one device on line. Stick with your existing service... these guys are a scam and a half.

Since September 6 when Spectrum cable had their own outage we have had no cable. We have called…read morecountless times and were told they could not climb the pole because of tree limbs in the way and it was dangerous. We were told Oncor ownsthe pole and they would to do the trimming but Spectrum rents space on the pole and they will have to pay for the trimming job. Back-and-forth back-and-forth. OK we'll do it, no we don't do it, well they'll do that, no they don't do that-back and forth. So we went to the City of Arlington and got the plans for our lot and it showed a 7 1/2 foot utility easement behind our house and that's the reason our backyard fence has to take a big zigzag. So the trees behind our property are not ours. They either belong to the city or the utility company because it's their easement. Nobody will help us we are being bullied into cutting the trees are self which is gonna cost $800-$1000. I went on the site locally in my neighborhood called NEXTDOOR and a very lovely lady gave me information on who to contact. We emailed Tammy Dubbeke at State Representative Chris Turner's ofc. at NNO. SO to those that helped us through our emails ... 'If you were at all responsible for the Spectrum supervisor coming out today, I thank you a thousand times over. Supervisor Greg Allen and technician Nate came out and climbed the pole without any problem and ran a new line from the pole to my house. Instant cable. Their fix was so good it even woke up one of our old cable boxes that was frozen. Also a spike in billing today but they are going to give me credit for the days the cable was off. It is a good day!' Thanks again everyone for all your help.

Very disappointing experience with Spectrum…read more I signed up after the sales representative told me the service would be symmetrical, meaning the upload speed would match the download speed. That turned out not to be true. After installation, my wired speed test showed around 875 Mbps download but only about 30 Mbps upload, while my current AT&T fiber connection gets around 619 Mbps download and 559 Mbps upload with much lower latency. The sales representative also told me that if I did not want the service, I could simply give the equipment back to the installer. When the installer arrived, he said that was not true and told me he would not get paid if I refused the install, so I would need to return the equipment later myself. This felt misleading from the beginning. I was sold on upload speeds and an easy cancellation/return process that did not match reality. The installer was professional, but the sales side gave me incorrect information. I will be canceling during the trial period and keeping my AT&T fiber service.

I rarely leave reviews but this time I just had to. I have…read morebeen with Spectrum over a decade. Recently the service got spotty. Drops, slow downs, etc. They sent someone out who made it better but not great. ATT fiber recently came to my neighborhood and I swapped over. I canceled Spectrum but they are going to charge me for another month even after I canceled and returned all the equipment. "It's in our Terms that we can charge another month. Also we don't prorate any billing". I had turned off my auto pay about a week ago but for some reason they have no record of it. Funny. When I log in to look at my account there is no information in the autopay section. So mediocre service and continuing to bill after service cancellation. If you like that kind of stuff, Spectrum is your company.

Terrible customer service. After being a customer for years, I am leaving the state. Tried to call…read moreand have service disconnected. Was refused pending a search if availability at my new address in another state. Was told I would have to answer 15 to 20 minutes worth of questions to terminate service although my contract has been month to month for years. Was hung up on. For being rude to their employee who seemed to take much joy in refusing to terminate my service. Now standing at the location for at least 15 minutes unacknowledged (no doubt because I have equipment in hand) while I watch 6 employees stand around. Never again will I give Spectrum a dime of my money!!!

I have been a Nextlink customer since 2016 when I moved to Waxahachie, TX. They have been reliable…read moreand prompt to respond when I have called in or dropped them an email to support. Recently I noticed intermittent throughput issues since a large wind storm came through a few months ago. I reached out to them and felt it might be good to have someone come and look at the antenna and confirm it wasn't loose. The technician, via email, told me that they had determined there was a cross signal between me and the tower where my radio connected. They suggested we have a technician come out and replace the radio with a different model using a different technology, which should alleviate the cross chatter that was giving me fits. Despite their busy schedule due to the storms in the area, they were able to accommodate my availability. They determined a technician would arrive between 1:00 and 5:00 pm and sure enough around 1:30 pm, I received a call from Josh, who was 10 or 15 minutes away from me. He arrived around 1:45 p.m. and had a second installer in tow, I believe his name was Corey or Cody, who was in training. Despite the sweltering heat and the height of the roof, about 25 ft, they climbed on up and determined the new radio would be the best option. They told me it would take approximately an hour and that was okay with me, as I was currently using my phone hotspot to prevent any disconnection while I worked remote. Sure enough, within a little over an hour, they knocked on the door, came inside and replaced the POE adapter and started confirming my connection. The throughput exceeded my expectation, as did the professionalism and attention to detail they exhibited. The two installer/technician's action, attitude androfesionalism spoke volumes about the quality of individuals they employ. Good job, Nextlink. Keep up the good work. Signed, a raving fan!

Worst customer service I have ever encountered, the people are lazy and rude. If your next link…read moreservice goes out on a weekend you are crap out of luck and it does not matter to next link that you are in business too and you need wifi on Saturday and Sunday just like every other day of the week. Next Link serving Farmersville TX is closed on Saturday and Sunday. Never mind that they are contracted to provide service 24 hours a day 7 days a week, clearly they don't care about honoring a 24/7 contract that you pay for as the customer. Our service went out on Thursday, it will be mid afternoon on Monday when they can be bothered to restore service. Next Link Does Not Care. Their motto "We're here when you need us" is a Lie. They are there when they are in the mood.

Avoid AT&T for business service. I have spent hours on the phone and in stores trying to fix an…read moreaccount access problem that AT&T's own employees could not resolve. Because I could never log in, I did not discover until later that I had been charged for an added phone line I never authorized, a tablet I never received, and Gateway equipment I had already returned because the reception was poor. Terrible customer service, no follow-through, and a very frustrating experience overall.

Total Bait-and-Switch: Deceptive Pricing & Incomplete Install…read more Avoid AT&T Internet. A door-to-door salesperson promised me a flat rate of $65/month with installation and equipment fully included. Instead, my app dashboard immediately showed a price $10 higher. I linked my checking account for AutoPay exactly as instructed, but they still refuse to honor the advertised price. Worse, the salesperson explicitly promised the technician would perform a multi-story home signal test for dead zones. The technician completely skipped this step. Now, I have poor service and severe weak spots across my entire second floor, and AT&T's "solution" is to force me into paying an extra $12/month for a Wi-Fi extender to fix an issue caused by their own technician's laziness. I wasted over three hours on the phone with unhelpful agents passing the buck before finally giving up and filing a formal corporate dispute. Great fiber infrastructure means nothing when the customer service is this dishonest and incompetent. Save your time and your blood pressure.

They were awesome. We had really bad luck in the past with another provider at our old house and…read morethis company put us at complete ease. They took the time to really learn about what we wanted to accomplish with our internet service and TV needs. They gave us options and no pressure through the entire process. When they completed the install we couldn't even tell they had been in our house for a couple of hours and everything looked like what you would expect from a professional. We definitely will use them again and refer them to our our friends and family.

From the owner: Kelstar takes great pride in our ability to consistently earn the highest marks of satisfaction on…read morecompletion of work provided. With infrastructure, manpower, and top-notch leadership, Kelstar can take on even the most challenging of tasks for any provider. We help connect you to the latest in technology to provide solutions for your future, whether you are looking for Satellite TV, Cable, Internet and Security Home Automations Products. We represent brands like DIRECTV, Viasat, Vivint, HughesNet & also provide Business Class Phone solutions. As a leading smart home technology provider, vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Our team is trained to install, service and maintain this state-of-the-art I.O.T. technology--helping you to create a more conscious and thoughtful home with a nest PRO. Call us today!

When u place an order 4 their services, dish makes a big deal about how u qualify 4 an install at…read moreNO COST 2 u only 4 the installer 2 tell u 2 pay 4 some cords yet still lie about associated charges. He lied about the price of the jupiter cords. He didnt tell me y the overall price was higher. Cords were higher than quoted. I was charged additionally 4 organizing wires! How is that not part of the install?! The picture quality isnt HD, they r having contract disputes over local channels, and not every channel or app is included with the highest package!

I have been a customer of Dish Network for about 15 yrs. At first, their customer service was…read moreexceptional, and was always American techs who were easy to understand and very capable. And if you did have a problem, Dish was always responsive and willing to adjust my bill if I had problems. Also, when rates increased, as they did regularly, the CS people would work with you to find a plan that was affordable. All of that has changed. Actually getting thru the mindless questions from an AI generated app, to speak with a human is quite the challenge! And when you finally Do get a person, they are in India I believe, and sometimes difficult to understand and impossible to get your questions asked because the conversations are scripted and if you don't follow their script, you get nothing. Today my service was cut off because I had an outstanding balance. Paid it via phone and was told service back on in 15 minutes. Four hours later I turn on the TV and nothing. Restarted the whole system, but still no picture or sound. After being on the phone for an hour, I finally got a signal but no Guide to see what's on! Tech had me plugging and unplugging everything, and generally trouble shooting for an hour! All in all, I would say Dish Network is definitely not the company it once was. their prices are high and go up continuously, the customer service needs to be completely revamped, and moved back to the US, and if they want to stay in business, they had better take a hard look at exactly what they are providing for $130 per month, that we can't get somewhere else!!

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Service was great. Cruz really helped out on getting what I wanted. Straight to the point…read more Understood the product. Great person overall. Would definitely go back. -Cain

Worse service in the world. Do not use installation service that don't show up when they are…read morescheduled