We live in the Deep Ellum / Fair Park area. I wants me summa dat GOOOD internetz. Knowing that Time Warner is a shrieking hell of feces-throwing monkeys, (ie their installation / service / customer service is extremely poor) I elected to give this CLEAR company a shot. Nothing to lose, right? And maybe I would get good service without having to rewire my new condo! I used their online app and noticed that the tower had great Laser Line of Sight (LLOS) with the modem, and upon reception of said modem, had it up, connected to the router, and rocking over 100mb/s downloads within an hour. It was bliss. Sweet, sweet bliss. I could download, share, stream, torrent, game...all simultaneously!! Never had Time Warner delivered such Internets to my home! However, I started noticing hiccups to the system. Suddenly, my Apple TV would not download my rented movie. YouTube vids wouldn't load. After going through their customer service a few times ("move the modem!" "restart the modem" "move the modem again"), I started to lose my temper at them, until I was finally connected to a "Level 2" Tech. (looking back, it was probably an invented title that they were using to mollify me, but whatever) When I complained that I was paying for the top-tier service and not getting said service, their counter-argument became are you ready for this "you are using up all the Internets, and the other customers need it" 'so, you are THROTTLING me?' "no no no (retraction of statement)" So, don't go with CLEAR. They advertise high speeds, and do deliver them, but if you continue to use up too much of the Internetz, they will just shut off your service. Blatant breach of service, to advertise speeds and then restrict you when you use them, but that's what happened to me, repeatedly, over the three months I had them. Back to Time Warner..... read more

Dishonest salespeople trump the crappy bandwidth. The ISP also does not meet the security requirements for some VPN connections, a fact the company fails to mention. Okay, in fairness, my company's IT security is more strict than the Pentagon, but still. What does it all mean? When the salesman tells you, "'cancel anytime... no problem... all you have to do is return the modem in good condition." What he really means is "if you try to cancel 'anytime,' we will give you a 30 minute runaround and charge you $150 for the pleasure of failing to serve you." Not that it really mattered - the dial-up level bandwidth was enough to cripple my home connections with just one device on line. Stick with your existing service... these guys are a scam and a half. read more

Zero Stars is what I would like to give! I bought the Home Hub at Fry's from their Clear salesperson. No contract. Just one flat rate per month and cancel anytime. Got home hooked it up and immediately had service. Of course the signal strength wasn't great but after moving it a couple times it got better, but never great. About 8 months in to it we started having connectivity issues constantly. They claimed their was too many people using the internet at the same time and maybe I should try using it during off peak times....Seriously! Finally, we had no connectivity at all and went an entire service period of 30 days with Zero usage and I cancelled. NO REFUND they said. Even though they had notes on my account that I had issues and could see that there was no usage they said we do not give refunds!!! NEVER USE CLEAR!!!!Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Run don't walk away from Clear Internet. Their 'service' is a person who reads a script and makes you wait through the whole process until you finally get a answer. Service rep. "You are getting 2 lights on your bar and that's good enough. Me. When I can get on line I can't serf its too slow. Service rep. That;'s fine. I'm using Clear right now. I have to find a internet provider that I can afford because this is the last time I pay Clear for this crap. read more

Issues with connectivity recently, both wired & wireless, and the speed at which I can download/upload/surf all seem noticeably slower than what I was getting last month. On the plus side, I'm able to have internet access without the burden of a landline, and there are no billing irregularities as I've experienced w/ TWC in the past. Great at the outset of the contract, pretty pedestrian at the one year mark... read more

CLEAR IS A SCAM ! ! ! LIARS AND CHEATS. WILL SAY YOU ARE NOT UNDER CONTRACT THEN PUT YOU UNDER CONTRACT. I signed up for free equipment/no contract. Now I am paying $4/month lease for equipment and am under 2-year contract. Clear CHANGED MY TERMS WITHOUT MY PERMISSION AND NOW I AM TRAPPED IN A TWO YEAR CONTRACT. I got my clear in November 2010 when the equipment was free and there was no long-term contract. I called tonight to get Clear for my parents since I am happy with mine, but now I have learned I am suddenly under a 2-year contract!!! I'm so upset. If I signed up for a 2-year contract it would be because I was lied to by the salesperson or rep on the telephone. THIS IS A SCAMMY TRICKY COMPANY. Do not believe them. My billing terms have changed without my knowledge. The chat person directed me to my contract on line, but my contract is "temporarily unavailable". ONE THING IS CLEAR: CLEAR IS A SCAM read more

I began my frustration with these idiots in 2011. I was told I had strong service would be the fastest they offered and there is a tower within a mile. Service has been sh***y to give them a compliment. Salesman lied thru his teeth to get his commission. Customer service sucks !. I finally got someone not in a foreign country as was told by them that I was in a hole and never should have been sold service at all. Because of my situation, Ive put up with their crap for 2 yrs my speed got even worse in the last day......so I called and..... the customer service idiot today...I could not understand because he spoke fast and his accent was worse than a hillbilly drunk for days on moonshine, anyway he lied and said they were working on the tower. When I called 4 hours later the next person said there was nothing wrong with the tower and had not been any thing wrong Im dumping it as soon as my new provider sets up my service. speeds have been as slow as dial up at times and never as fast as they claim. as I type at 2am my numbers are............. 153ms ping .54 download mbps .03 upload mbps these numbers are real check your speed at speedtest.net thats where i got my numbers DONT use their service !!!! you will have issues read more

Please note: this is a review on the entire Clear company, not one store specifically. This company has the absolute WORST customer service platform I have ever encountered. If I could give them negative stars, I would. In fact, they simply do not have customer service at all, they just have a "sales" team answering the phones if you can even get a human on the line, which is near impossible. Once you do, their staff is so incompetent that any questions you might have are better directed at someone who has never used the internet before in their life. I recently purchased a Clear Voyager Hotspot and called to try and find out how to activate it/when would be the best time to activate if I only wanted service for one day. Once I finally got a human on the line after about 15 minutes of being passed through every imaginable automated menu, the person who answered seemed to have never encountered the question of how to activate the device before. She said something to the effect of, "Um...um....um....that's a good question. Let me put you on hold." At this point I was already frustrated, though I remained on hold for a good few minutes before a man picked back up and asked me to repeat my question. I did, and again he didn't know the answer, and put me on hold. I would like to repeat that they literally do not have a customer service line, this is their SALES line, and at no point in their automated menu do they provide the option of speaking to customer service. Once he finally came back on the line he said to "go on the website" and activate the device but provided no instruction on whether I was able to active on a Sunday, like I need to, and whether it will activate right away or if there is a lag time. Great. I can't stress enough how disappointed I am with my experience with this company. Do yourself a favor and use literally any other service. read more

This has been a fairly good service with the connection speed of between 3 to 10 mbs in the last few months. It has dramatically deteriorated in the last week and I have talked to the customer service through their chat line twice but could not help in speeding it up. I am now downloading at the speed of 0.25 and uploading 0.60 on average. I will definitely switch in the next few days. read more

I ordered a hotspot wireless device from Clear and it did not work. Talking to tech support is a waste of time. I finally had to dispute the credit charge (probably why they are going to cash) and close my credit card. Tech support are trained to say that they are sorry for the inconvenience over and over but don't have clue one as to how to fix anything. The website has information that is not correct. Retail stores that are closed. Stores listed as device support that are not. Stores listed as return centers that won't take merchandise back. Wish I could tell you about the service but I never got that far. One star is required for a rating but Clear customer service is a complete 0. read more

i am a 2012 customer of clear. i am charged month to month, rather than a contract. at each forum of clear customers you will read multiple complaints of slow and unreliable service, which, i too, have experienced despite the fact that i am within sight of a clear transmitter tower. the explanation given by the clear tech is that it is due "tower congestion", whatever that is, and there seems to be no fix for this condition. poor maintenance or oversubscription of the service is the most likely cause. as a new customer clear will enable your device thru its unique mac address number.. if you buy your device on ebay they will not enable your device since you were not the original owner. they do this to force you to buy a new device from them or an authorized dealer. the devices they sell are based on old, 10 year old technology of 100 mbps connection, rather than the current gigabit 1000 mbps connection that current computers and routers use. although 100 mbps is probably ok for most home use, the 100 mbps clear router will be the bottleneck for your other network components if they are 1000 mbps.. true, it wont matter to most people but i think it odd that clear does not post specifications of its products on the website. and forget wireless "n" . again, clear is years behind on wireless standards.. and dont expect the phone rep, or even the store reps to know any specifications, they are clueless about wireless or network basics... clear reps are sales people, not technical people, even their technical people are not technical......as reported by other reviewers, i too, was lied to by clear reps on more than one occasion... when you first call clear to order a device and service they will ask you how many computers you have and what you download... tell them it is none of their business... decide what device you want before you call and stick to that, they are listed on the website.. as for bandwidth, there are two offered, 1.5 mbs for $35 and 6 mbs for $50.. the $50 a month service does not mean you will have better service than the $35 service...when the $50 service has trouble so does the $35 level... FYI, the $35 level will probably be a lot faster than 1.5 mb and you can always call anytime and upgrade your level to the $50 service on the fly, so you might start off with the lower bandwidth and see if that suits your needs... the phone rep will want your zip code to verify coverage in your area which is silly if you are getting a portable device that you will take with you down the interstate to connect with...again, it shows how stupid and limited their thinking is... i wanted a usb portable device so i could connect while i was on my boat at the lake but the rep would not sell to me bec his coverage map did not show service at my shipping address... if you get one of the dingbat reps just hang up and dial again.... thats why its important to predetermine which device you want and which bandwidth, and stick to it ... the rep will ask a lot of personal questions but you have to tell them unless they are offering to provide you with continuing tech support that your computer inventory and download habits are off limits to them.. after all, the person you are talking with is a sales person, not a person with any technical training.. in fact, you know more about computers than they do... these are not even americans and have never seen or held these devices in their hand... these are all in foreign phone centers, no matter if you call for billing, new account, or tech support you will be calling clear in a foreign country. and a word about your account......you are supposed to view your account at clear.com....if you make a payment, either by credit card or by cash at a clear dealer, your payment will not appear on your account until 31 days later... fishy ??? i think so, too. if you close your account or have a pause in payment you will loose your ability to log on to your account....if you had a credit balance on your account that will be lost, not only that , the phone rep will not see that you had a credit balance bec your account will be zeroed out. see a rebate or reward card offer for clear? it might be ok for you but my phone rep could not see that side of the clear operation... and the reward people only communicate by email...when they wanted to...no phone contact....and surprise, when your account is closed, so is your contact with the reward people. over time i grew to dislike the clear policies more than the clear phone reps, and to dislike the clear phone people more than the clear service. and i let others to speak for the clear service. if you deal with clear you must lower your expectations. other people will have different opinions about clear because their experience is different. i can only tell you about my experience. read more