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    1 month ago

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    3 months ago

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    14 years ago

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    12 years ago

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    15 years ago

    Video City installed my DirecTV and they did a great job. The technician was very professional and knowledgeable. Thank You Video City !!!

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    Spectrum

    Spectrum

    (20 reviews)

    The only reason that I ever had Spectrum to begin with is that it was only one of two options for…read moreinternet in my area. There would often be outages, especially at night. Also, the price steadily increased until we were paying over $90.00 a month for sub-par internet. When we finally had more options open up for internet in our area, it was a no-brainer to get better quality service for cheaper with a different company. When I called to cancel, the representative repeatedly tried to sell me other services like cell phone service and offered to upgrade our internet speed. I had to tell him five or six times that we didn't want any of that because we had already set up internet service with another company. He wouldn't take no for an answer and was extremely pushy and rude. Finally, he set a date for the service to cancel. I was also informed that we would have to pay for service for almost another month since Spectrum doesn't pro-rate for the number of days left in a billing cycle, so we were forced to pay for internet from two companies at the same time. I then tried to find a phone number for my local Spectrum store to inquire about dropping off my modem, but no phone number exists. I went in to encounter an hour-long wait time. I was then told that I could just leave my modem and that I would get an email confirming that it had been processed within a couple of days. A couple of weeks passed, and I received no email. I called to make sure that the equipment had been returned and spoke to another rude representative who treated me like I was an idiot, and according to her, getting a confirmation email about equipment return is not a thing. Every single person I dealt with treated me with disrespect and apathy, and I can only say that I'm grateful to be done with this horrible company and its absurdly bad customer service. I will never patronize this company ever again.

    I hate Spectrum internet, particularly their call reps. First I try to cancel my subscription…read morebecause it is pricey. The guy on the line convinces me to stay and do the promotion with a zumo device. He told me my monthly bill would never go past $95 bucks. I fall for that, and here I am now paying $125 a month, it gradually goes up. I cancel it for good this time in December, and the lady on the phone promises me I would not be charged this month (January), but here I am getting charged. Spectrum reps are liars and I am done with this service forever.

    Spectrum

    Spectrum

    (106 reviews)

    Since September 6 when Spectrum cable had their own outage we have had no cable. We have called…read morecountless times and were told they could not climb the pole because of tree limbs in the way and it was dangerous. We were told Oncor ownsthe pole and they would to do the trimming but Spectrum rents space on the pole and they will have to pay for the trimming job. Back-and-forth back-and-forth. OK we'll do it, no we don't do it, well they'll do that, no they don't do that-back and forth. So we went to the City of Arlington and got the plans for our lot and it showed a 7 1/2 foot utility easement behind our house and that's the reason our backyard fence has to take a big zigzag. So the trees behind our property are not ours. They either belong to the city or the utility company because it's their easement. Nobody will help us we are being bullied into cutting the trees are self which is gonna cost $800-$1000. I went on the site locally in my neighborhood called NEXTDOOR and a very lovely lady gave me information on who to contact. We emailed Tammy Dubbeke at State Representative Chris Turner's ofc. at NNO. SO to those that helped us through our emails ... 'If you were at all responsible for the Spectrum supervisor coming out today, I thank you a thousand times over. Supervisor Greg Allen and technician Nate came out and climbed the pole without any problem and ran a new line from the pole to my house. Instant cable. Their fix was so good it even woke up one of our old cable boxes that was frozen. Also a spike in billing today but they are going to give me credit for the days the cable was off. It is a good day!' Thanks again everyone for all your help.

    spectrum as a whole company in my experience is horrible...first you sign up with a promotion then…read moreyour billing starts going up without your knowledge, but it gets better because when you call them they really do not care and outages are like having the old dish back when weather is bad and if your lucky they will credit you 5 dollars back...ugh

    Charter Communications

    Charter Communications

    (55 reviews)

    Wedgwood

    A lot of people on here write about their Charter internet experience outside the context of this…read morestore which to me is useless. If I'm checking out Charter on Yelp, I already have a good idea of what my internet connection and installation process will be like. (It was fine by the way.) No, what I need to know is what to expect when I have to come down here to either return or exchange equipment. First off, you pick a number and then they'll call it out when its your turn. The problem though is that not all people follow this system. For example, I had some Latino people walk in when I was waiting in line. They then proceeded to the next available employee. I understand if English is not your first language, but that doesn't give you a free pass to cut in line. After that though, the experience with the people at the desk was fine.

    This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

    Charter Communications

    Charter Communications

    (22 reviews)

    In April at the beginning of baseball season, we signed up for MLB Extra Innings. Since the season…read morewas delayed this year, that was April 7. Since then, they have either not televised the Los Angeles Dodgers games or started with them late. Today, we anticipated they would not begin televising the Dodgers until the end of the Atlanta Braves game. However, that game ended 30 minutes ago and Charter STILL has not placed the Dodgers game on any of the Extra Innings channels. While this may or may not be subject to the MLB administration, this sporadic coverage of the team we wanted to see has forced us to pay for the MLB.TV app, which allows us to see all the Dodger games (well unless they play the Rangers, but they haven't in either of the two seasons we've lived in Texas.) So, we asked Charter to cancel our Extra Innings package. At first, they refused, but after talking to the last rep for awhile, they decided to instead require us to keep MLB Extra Innings through May 23 and pay half of what we had originally been quoted for the entire season. Also, when they had unbeknownst to us, delayed coverage of the Dodgers two days ago, we spoke to two representatives, one a supervisor, on the chat service. All we wanted to know is if either of them knew the Spectrum channel on which the Dodgers were playing, since we were only looking at a range that Extra Innings has been on in the past. After about 20 minutes, when I reminded the initial rep it should not take that long to determine the answer to a yes or no question, she did transfer me to a supervisor. Unfortunately, the supervisor must have gotten her job through sexual favors, because she was completely incompetent. Her hang-up with helping me is that where I live, I can have limited basic cable and a slow internet service for free, paid for by our apartment complex That is through what is known as a bulk account. However, we pay extra so we can have internet fast enough to run several devices the basic one won't. We also, during baseball season, have upgraded the cable package in hopes of getting MLB Extra Innings to watch the Dodgers. But this inept supervisor could not get past that we have the bulk account, and 30 minutes into the phone call tried to get me to call the bulk account servicers to have them answer my question about which channel the Dodgers were on. (The bulk account servers really can only answer questions about the services provided by the bulk account, not about the additional services Charter supposedly provides. Well, I am glad after trying to completely rip us off, Charter agreed to cancel half of the fee for the service they are not legitimately providing, but because of the incompetence of the chat staff, the 1 star remains. I see it adds to multiple other 1 star reviews. I don't have the options of Dish or Direct TV here, and I'm a former Direct TV customer who doesn't have a high opinion of them either but jeez, I hope we can find some better options for Internet too in the near future.

    Well, considering our only other option is AT&T who also has not the greatest service, I gotta love…read morepaying for service that for weeks we didn't have. Internet goes out daily multiple times and only comes back on for a few minutes before going back out. There's never an answer from customer service except for "we're working on it" So basically, if you want to get robbed of your money paying for a service you most likely will never see, or only see uninterrupted for a day or so, go for charter spectrum. They'll take your money and not give you a dang thing to show about it.

    Frontier Internet

    Frontier Internet

    (18 reviews)

    Downtown

    If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

    Frontier Internet used to a good company. I signed up for the $29.99 offer which included a free…read morerouter. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This company uses chat support that doesn't speak English and they try to add on extra charges like con artists. It's been a week now since I've tried to get my free modem. They took the charge off but then demanded I return the modem. I have wasted at least 6 hours trying to get this resolved. Today I thought everything was resolved after spending an another hour on chat with them. Guess what, they just sent me another bill for the modem. Do not use Frontier Internet. You will waste hours on chat with people in some foreign company who don't understand English. They will say something is fixed and then try to bill you for something that is supposed to be free.

    Video City - televisionserviceproviders - Updated May 2026

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