Very disappointing experience with Spectrum…read more I signed up after the sales representative told me the service would be symmetrical, meaning the upload speed would match the download speed. That turned out not to be true. After installation, my wired speed test showed around 875 Mbps download but only about 30 Mbps upload, while my current AT&T fiber connection gets around 619 Mbps download and 559 Mbps upload with much lower latency. The sales representative also told me that if I did not want the service, I could simply give the equipment back to the installer. When the installer arrived, he said that was not true and told me he would not get paid if I refused the install, so I would need to return the equipment later myself. This felt misleading from the beginning. I was sold on upload speeds and an easy cancellation/return process that did not match reality. The installer was professional, but the sales side gave me incorrect information. I will be canceling during the trial period and keeping my AT&T fiber service.

spectrum as a whole company in my experience is horrible...first you sign up with a promotion then…read moreyour billing starts going up without your knowledge, but it gets better because when you call them they really do not care and outages are like having the old dish back when weather is bad and if your lucky they will credit you 5 dollars back...ugh

Today my family came in and had to get a new phone, and we were immediately greeted by Francisco…read moreHernandez, who showed us great customer service and was very friendly and helpful. He explained everything that we needed to know, and was able to quickly get us set up with a new phone and left us very satisfied. So refreshing to have a positive experience, thank you for all your help.

I went to a nearby Spectrum store (770 East Road to Six Flags, Suite 168, Arlington, TX 76011) to…read morereturn my equipment (Friday, June 6, 2025). I received the worst customer service ever, all because I no longer wanted to be a Spectrum customer. The older woman who retrieved my equipment kept making snide remarks and treated me with pity and disgust. The Spectrum rep kept shaking her head, as if to say, 'What a shame and big mistake you're making,' and she was concerned about how much I was paying my new service provider. Spectrum, you DO NOT NEED people like her behind the counter. Thanks for listening.

I called about my internet speed and was told by the rep that I needed to bring the old modem in to…read morebe swapped out. I got here at 12 pm on a wed. There are two employees and 5 customers I'm third in line. You log in at the kiosk by the door and wait in the queue. People are just walking in and not signing in so there is that. The place is nice and the AC is legit. The two employees seem to be personalizing their service to the person they are helping. The longer they take with those customers more and more people keep walking in. Seems like the clientele is older and as I people watch... the clients are in need of a lot more one on one time and more employees are needed! Dee got to me 25 min and she was just as happy and friendly! Process was easy but plan on a wait!

SUPER SLOW! And don't let a gust of wind blow! The internet is so iffy and always go on and off…read more I'm over it. It came with the apartment I live in and now I see they're just as cheap and them! Would NOT recommend AT ALL!

Mr. Bob was very professional, respectful, enthusiastic, and knowledgeable on a key successful home…read moreLava HD 8008 Ultra 4K Omni-Direction Amplified Outdoor HDTV Antenna Roof Installation. 5 Star Customer Service, this Combat Retired Chief Petty Officer Corpsman (Fleet Marine Force) with over 23 Years Active-Duty Service Endorses Bob's Audio-Video Connection for Quality, Professionalism, & Integrity of Work. Thank you. V/R, /signed/ John C. "Doc" Padilla, HMC(FMF)/USN(RET)

Bob did a great job on the service he previously provided, but sad to say he passed away recently…read moreand I don't believe anyone has taken over his business. Prayers for the family.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Do not use Spectrum! They are just as crooked as the others. They over charged me for a year before…read morei Noticed all the separate charges. However, they were only willing to reimburse me for 60 days for the equipment that was never installed and billed for. When i had equipment malfunctions and needed tech support, I noticed my bill I was getting charged for a DVR. When i talked to the help desk on how to use it, we discovered I did not actually have it or the cable box needed to access a DVR.

In April at the beginning of baseball season, we signed up for MLB Extra Innings. Since the season…read morewas delayed this year, that was April 7. Since then, they have either not televised the Los Angeles Dodgers games or started with them late. Today, we anticipated they would not begin televising the Dodgers until the end of the Atlanta Braves game. However, that game ended 30 minutes ago and Charter STILL has not placed the Dodgers game on any of the Extra Innings channels. While this may or may not be subject to the MLB administration, this sporadic coverage of the team we wanted to see has forced us to pay for the MLB.TV app, which allows us to see all the Dodger games (well unless they play the Rangers, but they haven't in either of the two seasons we've lived in Texas.) So, we asked Charter to cancel our Extra Innings package. At first, they refused, but after talking to the last rep for awhile, they decided to instead require us to keep MLB Extra Innings through May 23 and pay half of what we had originally been quoted for the entire season. Also, when they had unbeknownst to us, delayed coverage of the Dodgers two days ago, we spoke to two representatives, one a supervisor, on the chat service. All we wanted to know is if either of them knew the Spectrum channel on which the Dodgers were playing, since we were only looking at a range that Extra Innings has been on in the past. After about 20 minutes, when I reminded the initial rep it should not take that long to determine the answer to a yes or no question, she did transfer me to a supervisor. Unfortunately, the supervisor must have gotten her job through sexual favors, because she was completely incompetent. Her hang-up with helping me is that where I live, I can have limited basic cable and a slow internet service for free, paid for by our apartment complex That is through what is known as a bulk account. However, we pay extra so we can have internet fast enough to run several devices the basic one won't. We also, during baseball season, have upgraded the cable package in hopes of getting MLB Extra Innings to watch the Dodgers. But this inept supervisor could not get past that we have the bulk account, and 30 minutes into the phone call tried to get me to call the bulk account servicers to have them answer my question about which channel the Dodgers were on. (The bulk account servers really can only answer questions about the services provided by the bulk account, not about the additional services Charter supposedly provides. Well, I am glad after trying to completely rip us off, Charter agreed to cancel half of the fee for the service they are not legitimately providing, but because of the incompetence of the chat staff, the 1 star remains. I see it adds to multiple other 1 star reviews. I don't have the options of Dish or Direct TV here, and I'm a former Direct TV customer who doesn't have a high opinion of them either but jeez, I hope we can find some better options for Internet too in the near future.

Well, considering our only other option is AT&T who also has not the greatest service, I gotta love…read morepaying for service that for weeks we didn't have. Internet goes out daily multiple times and only comes back on for a few minutes before going back out. There's never an answer from customer service except for "we're working on it" So basically, if you want to get robbed of your money paying for a service you most likely will never see, or only see uninterrupted for a day or so, go for charter spectrum. They'll take your money and not give you a dang thing to show about it.

Came here last night to set up a business account for a Router, so we can have free wi fi for our…read morecustomers. I knew what I wanted when I arrived, as I did my research, so I expected maybe an hour and I would be done. Well, long story short, 2 and a hlf hours later I walked out. Not the stores fault, or Mark who helped (Even though this was the first time I think he set up a business account), but the process that Verizon puts you through to get set up on auto pay, is ridiculous. (I have bought brand new vehicles in less time). Store is great, employees are helpful.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

Do NOT use DirecTV as your service provider. They're not worth your money. They offer basic…read morechannels that you can get for FREE elsewhere. The quality of shows & movies has gone drastically downhill in the last few years. We've had the same equipment for almost 12 years and it's terrible. In order to get replacement equipment, we either have to pay for it or pay for the 'monthly maintenance fee' in order to get it replaced. It's ridiculous on their monthly charges for what you're getting. Also, thy DO NOT PRORATE when you cancel doing a billing cycle, even if it's ONE DAY into your billing cycle.

Absolutely terrible customer service. I like their TV package better than spectrum, and their…read moretechnology (eg Gemini device and app) are better than spectrum's app and Xumo box). Plus my URC universal remote fully works with Gemini but not Xumo. But DTVs customer service is so bad, I switched to spectrum anyway.