I hope I am not messing this name up. But Siddiq was amazing. He immediately started looking at…read moreways to save me money. He wanted to make sure I was happy and I left with a better screen on my iPhone as the last guy in Dallas that fixed it used the cheapest screen he could and charged a lot. Needless to say, this is where you want to go to get your items fixed! Had a great conversation and felt like it was important to him that I felt like family. I truly will not go anywhere else as long as they are around. Heck, I was even given a water while I waited the 20 min that ended up taking less than 10. He saved me money, treated me like i mattered and after working all night, put a smile on my face. The phone feels new as I write this. Please take the extra time to see him, I bet you will be highly satisfied with the customer service and quality of work! Thank you so very much!

Read all the reviews prior to using this service and was very pleased with the repair, turn around…read moretime and price. I had an iPhone with a dead battery and I was out the door in less than an hours for under a $100. Very satisfied.

READ BEFORE BUYING I THIS STORE!! They sold me a tablet…read morethat wouldn't stay connected. While their they kept trying to sell me overpriced cases and screen protector. I ordered mine on TEMU sitting in the store, manager was pissed. I returned next day told them I want a tablet OUT THE BOX, they tried to take my tablet to the back to "get a new one". I made them open in front of me, they were pissed again. He kept talking, I said "just exchange my tablet" then he said "we accidentally left the other tablet on your account but call me before your bill is due I'll fix it" What kinda bs is that,.. Today my bill is due, I just called customer service, who fixed it, They were great

From the owner: Switch today & enjoy America's largest 5G network.read more

1- The sales rep lied about the upload speed 2- Sales rep…read morelied about "give it to the installer to take it back if you don't like it." The installer said, "I won't get paid if I don't mark the job completed." Uplaod Speed is not even 10% of what the sales rep said.

I knew I shouldnt trust Spectrum to be dependable during World Cup. Service has been going in and…read moreout. Im finding something else...

We just got back in town and went in to get my sons phone exchanged. I get and understand that we…read moreshowed up about an hour before they closed. We walked in and nothing for a few minutes.. Then the guy working walked out and really didn't great us it was more like we were causing him an issue by showing up. I told him that we needed to trade in my son's phone and upgrade it. "Nah, not tonight you don't need to!" Was his response I questioned him saying I'm pretty sure we do. Again, "Nah see we close in about an hour and it is going to take at least that long to do the trade, upgrade phones and all that. You need to come back some other time." He didn't take any time to discuss an upgrade, what was involved or even how much it would cost. Some of the worst customer service I've had.

Useless and unhelpful. Rude, attitude problem, refused to help me close my home internet account…read moreafter telling him I'd already wasted hours on hold and with useless chatbots after having to make an unexpected move due to a family emergency.

Walked into the store to simply pick up a new iWatch. 4 people ahead of me when I checked in…read more Listed to the older employee talk to a customer about how people called in and there were only two people working. People for the back came out, then walked right back into the employee only section. 1. Why would you not have your people cross-trained to support the store when you obviously have a crowd and a labor problem? Then the guy called a name that was NOT on this video board. I asked how accurate the board was if he was calling a name not listed? He just said, "extremely accurate", so I asked then how is there someone, who is not listed on the video board, being called before others? How are we supposed to know where we are at in the queue? This obviously frustrated the guy, because he kept repeating himself. I frustratedly stated, "this is a very direct question, you are under staffed and you can't just answer the question." He made some snide remark, so we walked out. Customer service should be your priority and that includes the people waiting, not just the one you are serving. The lack of transparency and respect is an issue. We actually went to another location days before to purchase a new phone. That experience was amazing. Being a good and decent human is not hard, this store could you some leadership and accountability.

The service is terrible....so i thought , i got here to pay a bill and two associates were talking…read moreto a lady, so i waited, one of them just talked to the lady until it was time to close grabbed their stuff and left without saying a word... then one of the associates ( I forgot his name ) just so happened to wrap up his talk with another customer, and was VERY accommodating to my time spent waiting and everything went very smooth

Employees here aren't knowledgeable and outright lie to make the sale. This store sucks.read more

From the owner: Visit the T-Mobile store in Mansfield and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 101 W Debbie Ln Ste 112 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I stopped into see if they could help me merge 2 email accounts. The girl said she did not know how…read moreto do that. She did not ask anyone else on the floor if they knew, and just let me walk out. Aren't people working there trained on the basics?

great service Diana is so nice came in for help she helps everyone as much as she canread more