We have had problems with latency and inconsistent speed. AT&T always comes and says all is fine…read more Ben and a team member came to the house and did a thorough troubleshooting--something ATT never does as they're only responsible for service to the house. We have a lot going on with smart devices, many devices, TVs, and gaming. He pinpointed some areas where the devices weren't getting optimal speed, listened to our specific needs, and devised a plan. Value was great and frankly he is likely under-pricing himself. Highly recommend if you have problems with your home network.

From the owner: At RMK Network Cabling - Data Voice Fiber, our mission is to provide top-notch cabling solutions…read morefor outfits of all sizes. We strive to keep businesses connected and productive. Our team of experienced cabling professionals have expertise in a variety of areas, including- Voice, Data & Fiber. From new construction design and buildouts to adding and repairing of existing CAT5E/6 and Fiber cables. We take a personalized approach to each client's needs, working closely with them to understand their unique challenges and develop customized solutions.

The only reason that I ever had Spectrum to begin with is that it was only one of two options for…read moreinternet in my area. There would often be outages, especially at night. Also, the price steadily increased until we were paying over $90.00 a month for sub-par internet. When we finally had more options open up for internet in our area, it was a no-brainer to get better quality service for cheaper with a different company. When I called to cancel, the representative repeatedly tried to sell me other services like cell phone service and offered to upgrade our internet speed. I had to tell him five or six times that we didn't want any of that because we had already set up internet service with another company. He wouldn't take no for an answer and was extremely pushy and rude. Finally, he set a date for the service to cancel. I was also informed that we would have to pay for service for almost another month since Spectrum doesn't pro-rate for the number of days left in a billing cycle, so we were forced to pay for internet from two companies at the same time. I then tried to find a phone number for my local Spectrum store to inquire about dropping off my modem, but no phone number exists. I went in to encounter an hour-long wait time. I was then told that I could just leave my modem and that I would get an email confirming that it had been processed within a couple of days. A couple of weeks passed, and I received no email. I called to make sure that the equipment had been returned and spoke to another rude representative who treated me like I was an idiot, and according to her, getting a confirmation email about equipment return is not a thing. Every single person I dealt with treated me with disrespect and apathy, and I can only say that I'm grateful to be done with this horrible company and its absurdly bad customer service. I will never patronize this company ever again.

I hate Spectrum internet, particularly their call reps. First I try to cancel my subscription…read morebecause it is pricey. The guy on the line convinces me to stay and do the promotion with a zumo device. He told me my monthly bill would never go past $95 bucks. I fall for that, and here I am now paying $125 a month, it gradually goes up. I cancel it for good this time in December, and the lady on the phone promises me I would not be charged this month (January), but here I am getting charged. Spectrum reps are liars and I am done with this service forever.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

Since September 6 when Spectrum cable had their own outage we have had no cable. We have called…read morecountless times and were told they could not climb the pole because of tree limbs in the way and it was dangerous. We were told Oncor ownsthe pole and they would to do the trimming but Spectrum rents space on the pole and they will have to pay for the trimming job. Back-and-forth back-and-forth. OK we'll do it, no we don't do it, well they'll do that, no they don't do that-back and forth. So we went to the City of Arlington and got the plans for our lot and it showed a 7 1/2 foot utility easement behind our house and that's the reason our backyard fence has to take a big zigzag. So the trees behind our property are not ours. They either belong to the city or the utility company because it's their easement. Nobody will help us we are being bullied into cutting the trees are self which is gonna cost $800-$1000. I went on the site locally in my neighborhood called NEXTDOOR and a very lovely lady gave me information on who to contact. We emailed Tammy Dubbeke at State Representative Chris Turner's ofc. at NNO. SO to those that helped us through our emails ... 'If you were at all responsible for the Spectrum supervisor coming out today, I thank you a thousand times over. Supervisor Greg Allen and technician Nate came out and climbed the pole without any problem and ran a new line from the pole to my house. Instant cable. Their fix was so good it even woke up one of our old cable boxes that was frozen. Also a spike in billing today but they are going to give me credit for the days the cable was off. It is a good day!' Thanks again everyone for all your help.

spectrum as a whole company in my experience is horrible...first you sign up with a promotion then…read moreyour billing starts going up without your knowledge, but it gets better because when you call them they really do not care and outages are like having the old dish back when weather is bad and if your lucky they will credit you 5 dollars back...ugh

Mr. Bob was very professional, respectful, enthusiastic, and knowledgeable on a key successful home…read moreLava HD 8008 Ultra 4K Omni-Direction Amplified Outdoor HDTV Antenna Roof Installation. 5 Star Customer Service, this Combat Retired Chief Petty Officer Corpsman (Fleet Marine Force) with over 23 Years Active-Duty Service Endorses Bob's Audio-Video Connection for Quality, Professionalism, & Integrity of Work. Thank you. V/R, /signed/ John C. "Doc" Padilla, HMC(FMF)/USN(RET)

Bob did a great job on the service he previously provided, but sad to say he passed away recently…read moreand I don't believe anyone has taken over his business. Prayers for the family.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

They do not care about their customers, especially small businesses. I have not had service since 3…read moream last Friday morning. They missed their scheduled service time to resolve the issue that was caused by their update on Friday. It is now Monday & I still don't have service.

We live in the Deep Ellum / Fair Park area…read more I wants me summa dat GOOOD internetz. Knowing that Time Warner is a shrieking hell of feces-throwing monkeys, (ie their installation / service / customer service is extremely poor) I elected to give this CLEAR company a shot. Nothing to lose, right? And maybe I would get good service without having to rewire my new condo! I used their online app and noticed that the tower had great Laser Line of Sight (LLOS) with the modem, and upon reception of said modem, had it up, connected to the router, and rocking over 100mb/s downloads within an hour. It was bliss. Sweet, sweet bliss. I could download, share, stream, torrent, game...all simultaneously!! Never had Time Warner delivered such Internets to my home! However, I started noticing hiccups to the system. Suddenly, my Apple TV would not download my rented movie. YouTube vids wouldn't load. After going through their customer service a few times ("move the modem!" "restart the modem" "move the modem again"), I started to lose my temper at them, until I was finally connected to a "Level 2" Tech. (looking back, it was probably an invented title that they were using to mollify me, but whatever) When I complained that I was paying for the top-tier service and not getting said service, their counter-argument became are you ready for this "you are using up all the Internets, and the other customers need it" 'so, you are THROTTLING me?' "no no no (retraction of statement)" So, don't go with CLEAR. They advertise high speeds, and do deliver them, but if you continue to use up too much of the Internetz, they will just shut off your service. Blatant breach of service, to advertise speeds and then restrict you when you use them, but that's what happened to me, repeatedly, over the three months I had them. Back to Time Warner.....

Dishonest salespeople trump the crappy bandwidth. The ISP also does not meet the security…read morerequirements for some VPN connections, a fact the company fails to mention. Okay, in fairness, my company's IT security is more strict than the Pentagon, but still. What does it all mean? When the salesman tells you, "'cancel anytime... no problem... all you have to do is return the modem in good condition." What he really means is "if you try to cancel 'anytime,' we will give you a 30 minute runaround and charge you $150 for the pleasure of failing to serve you." Not that it really mattered - the dial-up level bandwidth was enough to cripple my home connections with just one device on line. Stick with your existing service... these guys are a scam and a half.

Good dependable internet, if you do have any issues they are quick to get you back up. Had a router…read morego out and Keoni Cano came out and had us back going in a respectfull amount of time. Very polite and knowledgeable young man. Thank you Keoni

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

I went to a nearby Spectrum store (770 East Road to Six Flags, Suite 168, Arlington, TX 76011) to…read morereturn my equipment (Friday, June 6, 2025). I received the worst customer service ever, all because I no longer wanted to be a Spectrum customer. The older woman who retrieved my equipment kept making snide remarks and treated me with pity and disgust. The Spectrum rep kept shaking her head, as if to say, 'What a shame and big mistake you're making,' and she was concerned about how much I was paying my new service provider. Spectrum, you DO NOT NEED people like her behind the counter. Thanks for listening.

Torry was great at customer service! He walked right up to me and greeted me within 1 second of…read moreentering the store. He was professional and friendly and explained everything every step of the way. Torry is a great example of outstanding customer service!