1- The sales rep lied about the upload speed 2- Sales rep…read morelied about "give it to the installer to take it back if you don't like it." The installer said, "I won't get paid if I don't mark the job completed." Uplaod Speed is not even 10% of what the sales rep said.

I knew I shouldnt trust Spectrum to be dependable during World Cup. Service has been going in and…read moreout. Im finding something else...

Came here last night to set up a business account for a Router, so we can have free wi fi for our…read morecustomers. I knew what I wanted when I arrived, as I did my research, so I expected maybe an hour and I would be done. Well, long story short, 2 and a hlf hours later I walked out. Not the stores fault, or Mark who helped (Even though this was the first time I think he set up a business account), but the process that Verizon puts you through to get set up on auto pay, is ridiculous. (I have bought brand new vehicles in less time). Store is great, employees are helpful.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

Very disappointing experience with Spectrum…read more I signed up after the sales representative told me the service would be symmetrical, meaning the upload speed would match the download speed. That turned out not to be true. After installation, my wired speed test showed around 875 Mbps download but only about 30 Mbps upload, while my current AT&T fiber connection gets around 619 Mbps download and 559 Mbps upload with much lower latency. The sales representative also told me that if I did not want the service, I could simply give the equipment back to the installer. When the installer arrived, he said that was not true and told me he would not get paid if I refused the install, so I would need to return the equipment later myself. This felt misleading from the beginning. I was sold on upload speeds and an easy cancellation/return process that did not match reality. The installer was professional, but the sales side gave me incorrect information. I will be canceling during the trial period and keeping my AT&T fiber service.

spectrum as a whole company in my experience is horrible...first you sign up with a promotion then…read moreyour billing starts going up without your knowledge, but it gets better because when you call them they really do not care and outages are like having the old dish back when weather is bad and if your lucky they will credit you 5 dollars back...ugh

Mr. Bob was very professional, respectful, enthusiastic, and knowledgeable on a key successful home…read moreLava HD 8008 Ultra 4K Omni-Direction Amplified Outdoor HDTV Antenna Roof Installation. 5 Star Customer Service, this Combat Retired Chief Petty Officer Corpsman (Fleet Marine Force) with over 23 Years Active-Duty Service Endorses Bob's Audio-Video Connection for Quality, Professionalism, & Integrity of Work. Thank you. V/R, /signed/ John C. "Doc" Padilla, HMC(FMF)/USN(RET)

Bob did a great job on the service he previously provided, but sad to say he passed away recently…read moreand I don't believe anyone has taken over his business. Prayers for the family.

Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

We live in the Deep Ellum / Fair Park area…read more I wants me summa dat GOOOD internetz. Knowing that Time Warner is a shrieking hell of feces-throwing monkeys, (ie their installation / service / customer service is extremely poor) I elected to give this CLEAR company a shot. Nothing to lose, right? And maybe I would get good service without having to rewire my new condo! I used their online app and noticed that the tower had great Laser Line of Sight (LLOS) with the modem, and upon reception of said modem, had it up, connected to the router, and rocking over 100mb/s downloads within an hour. It was bliss. Sweet, sweet bliss. I could download, share, stream, torrent, game...all simultaneously!! Never had Time Warner delivered such Internets to my home! However, I started noticing hiccups to the system. Suddenly, my Apple TV would not download my rented movie. YouTube vids wouldn't load. After going through their customer service a few times ("move the modem!" "restart the modem" "move the modem again"), I started to lose my temper at them, until I was finally connected to a "Level 2" Tech. (looking back, it was probably an invented title that they were using to mollify me, but whatever) When I complained that I was paying for the top-tier service and not getting said service, their counter-argument became are you ready for this "you are using up all the Internets, and the other customers need it" 'so, you are THROTTLING me?' "no no no (retraction of statement)" So, don't go with CLEAR. They advertise high speeds, and do deliver them, but if you continue to use up too much of the Internetz, they will just shut off your service. Blatant breach of service, to advertise speeds and then restrict you when you use them, but that's what happened to me, repeatedly, over the three months I had them. Back to Time Warner.....

Dishonest salespeople trump the crappy bandwidth. The ISP also does not meet the security…read morerequirements for some VPN connections, a fact the company fails to mention. Okay, in fairness, my company's IT security is more strict than the Pentagon, but still. What does it all mean? When the salesman tells you, "'cancel anytime... no problem... all you have to do is return the modem in good condition." What he really means is "if you try to cancel 'anytime,' we will give you a 30 minute runaround and charge you $150 for the pleasure of failing to serve you." Not that it really mattered - the dial-up level bandwidth was enough to cripple my home connections with just one device on line. Stick with your existing service... these guys are a scam and a half.

I was very pleased with Keoni Cano changing our antenna. My experience is 5 star. He did a great…read morejob. The reason for a 3 star is past experience. A few years ago when they put in the antenna we had so much trouble with our internet and couldn't get a good worker out here. My son ended up fixing the problem. That was a few years ago. I am hoping to have more work done like this last job. If I can continue to get work done like this last job done by Keoni, then I will give a five star review.

I moved to a new subdivision south of Fort Worth about 6 years ago and we had limited options for…read moreinternet. Most of use had Rise (line of sight) connections that were spotty and very unreliable. Nextlink showed up and put in high speed cables and everyone was pleased with them and I switched over as nearly everyone else. Well, the install was poor and I'm on the 100mbps plan and the best I can get is 30-60mbps, which I'm still happy with. However the worst I get is 1mbps and it frequently just drops to zero for no apparent reason. Over the last 4 years I've had about 4 techs come out and evaluate and finally switch out all the surface equipment. It's comical how one tech can say the previous one didn't know what they are doing. I have close to 50 submitted tickets. Still unresolved. I should have cancelled but there is no alternative. I think they put in the bare minimum of infrastructure and got over subscribed. The NextDoor App even had a Nextlink Rep on there promoting the first year, but has since closed his account due to backlash. This company only exists until someone else comes along. Attached screenshots of my current speed today.