Excellent service. Fixed me right up. Highly recommend. Top notch customer service. 5 stars!read more

Complete rip-off--unacceptable service and quality ​Absolute…read morerip-off. I bought a phone here for $390 just 90 days ago, and it completely stopped turning on. When I brought it back, they told me the motherboard was dead. ​Instead of standing behind what they sell, their "solutions" were to either charge me $160 to repair the motherboard or pay another $150 to downgrade to an older, cheaper phone. That means I'd end up spending $540 total for a worse phone than the one I originally paid for! On top of that, they claimed their warranty is only 14 days. ​Expecting a customer to throw away hundreds of dollars on a phone that dies in three months is completely unacceptable. Avoid this shop unless you want to pay double for broken hardware.

I called about my internet speed and was told by the rep that I needed to bring the old modem in to…read morebe swapped out. I got here at 12 pm on a wed. There are two employees and 5 customers I'm third in line. You log in at the kiosk by the door and wait in the queue. People are just walking in and not signing in so there is that. The place is nice and the AC is legit. The two employees seem to be personalizing their service to the person they are helping. The longer they take with those customers more and more people keep walking in. Seems like the clientele is older and as I people watch... the clients are in need of a lot more one on one time and more employees are needed! Dee got to me 25 min and she was just as happy and friendly! Process was easy but plan on a wait!

Spectrum is the worst cable provider it sucks so bad it's always buffering and it's always going…read moreout I have to reset it all the time it's not worth your money we got locked in to a three-year contract and now we're just screwed with bad service. If I could give them zero Stars I would

Ms. Mina was the absolute best!!! She helped me with all of my needs. Because of her excellent…read morecustomer service, I will definitely be going back to this location!

Worst experience ever , was basically robbed for $97 , they said i could activate my boost mobile…read moreiphone with them but after i paid for everything she said my phone was locked , when i asked for a refund they told me i couldnt get one , the workers are HIGHLY INEXPERIENCED , and so is the management, i feel like i deserve my money back but they seem to be avoiding me. I was supposed f To get a call today from the managers superior as promised but never did, i highly suggest that nobody visits this store, would hate if the same thing happened to someone else , STAY AS FAR AWAY AS YOU CAN FROM THESE THEIVES

Gotham was skilled with a variety of reppairs-- both iOS and Android. He also repairs computers…read more The customer service was excellent. At least three other customers who overlapped with my appointment were repeat customers. That's always a good indication of well-served customers. If I ever have the misfortune of cracking another phone screen, I would go back. The only somewhat bad part was that the customer waiting area was next to the windows, so the sun was very warm and bright on my back and head. I also felt like the wait was longer than expected. However, as promised, the repair to my device was less than 1 hour, and the cost was exactly as promised. All around good deal. Definitely better than getting a new phone.

All but stole my phone! I dropped off my bricked Samsung S4…read moreZoom with Gautam for a data recovery on 9/24/2021 (see receipt). I just wanted to restore the photos from a once-in-a-lifetime experience. Over the next six months, I texted periodically to see if any progress had been made. Sometimes months went by when he didn't even reply. Finally, it came out that he had sent my phone to a third party, which made me really nervous because it has my personal data. At this point, he also informed me that it would be at least $350. I asked him to reconsider the fee since I'd been waiting six months at that point, often going months at a time without hearing back from him. I warned him that I was moving out of state in June. A week or so later he said his partner had recovered 70% of the data, that they were working on the last 30%, and that he had quoted me $450 (he had not). I told him again that I was unhappy with the price, and that considering the timeline and lack of communication (poor customer service) I expected a compromise on the fee. The last I heard from Gautam (Fix a Cell) was July 13th with a promise to get back to me in a week. Four months later and I heard nothing. A year has come and passed since I dropped my phone off. If they can't finish the job, they need to return my phone. I will revise this review if I get back either my phone or my data. Shame on me for not insisting on a timeline and quote up front in writing, but also shame on him for not providing that information and managing my expectations to begin with.

As soon as I walked in the door I was immediately greeted by nick who walked to the front to ask…read moreme if I needed any assistance looking for anything today. I told him I was there for a new game and that I had some questions about accessories, any trade promotions available ( which sadly I missed the console trade promo by a week ) and my GameStop power card account. The entire time Nick stayed completely engaged in everything I had to say/ask. He explained to me how often trade promotions become available and where I can go to stay up to date on the them as they become valid again. I opened a power card account for ever ago and have had one for years but have never really used it before so I had no idea how many points I had or if it was even an amount that was worth anything, not only did he tell me exactly everything I needed to know about my accounts current status he even took the time to walk me through activating it on the app since I was having trouble with it. Nick did just about everything for me all I had to do was just tell him what I was interested in accomplishing on my visit to this awesome store, he was very knowledgeable and open about game, promotion, and event information and let me know everything I needed without making me feel dumb. I just got out of the Air Force a few months ago and have traveled the world so I can say Iv been to A LOT of gamestops all over everywhere because I'm always looking for a new game to have a good time with playing with friends and I can easily say Nick has to be hands down displayed the best customer service Iv ever seen in I could actually say any place Iv ever been not just game stop. The entire time I was in there I did not touch a single product until I had paid and started to walk out of the door, I told nick what I wanted and he brought it to the register for me, I also told him how I had an old headset that I really loved that broke and couldn't really describe it but somehow he was able to pick out the exact same head set I had that broke which I also purchased before leaving the store. I manage a movie theater right down the road from this location and I will admit if half of my employees were even close to as impressive and competent as Nick I would only need a third of them. Needless to say I'm pretty blown away with how well this guy treated me in assisting me with all my gamer problems today I couldn't be happier and I won't by anything for my gaming experiences anywhere else but here ever again. The store was a little awkward getting too but once I got in there everything was clean and organized real well which is kind of impressive for the small size, Iv been to gamestops before that are gigantic compared to this one and have the feeling that there was too much product for the staff to efficiently display without being in the way but not this store, very easy to move around while at the same time able to see all the awesome stuff you guys have for sale at the moment. Can't wait to go back!!! Whatever Nick is making it needs to be more. The end -Matthew

Jesse VERY rude, immediately rushed out the store because they were about to close. I was told he…read morecan't answer my questions or help me because he don't have time they were about to close!! I ended up just leaving 10 mins before they close because he kept asking me questions and rushing me out. I got annoyed and just left. Guys make sure you don't come to this location last minute.

It's funny how you open the door and there's a message to deter thieves. Makes you wonder about the…read morearea that this GameStop is in. That aside though, the employee working there was super nice and very knowledgeable on games and current happenings in the game world.

Sales broken equipment horrible customer service they over charge me for this broken controllerread more

I never been there before but I know that it was right in the middle of that ice cream shop and…read moreStarbucks. I searched this store up to see what it was because it said for lease. I tried opening it but my mom said that it's closed permanently. I wondered why this store is closed for a reason. Maybe they just weren't making enough money or something else.

Like this place. Purchased my Burberry sunglasses here. Merry Christmas to me. The guy was…read moreknowledgeable and helpful.

10 Stars for manager Dennis and Corporate manager Mike. After another O'Reilly location told me…read morethey "couldn't" (wouldn't) change out my battery, I went back to this location where I had got my battery 3.5 yrs ago. The only reason I had went to the other location was because it was closer since I had moved and I was driving around with a bad battery. After they denied me, I went here to the Matlock location and they took care of me without complaint. Yes, it took a little more effort, but they did it with a smile, and kindness. I'll never go to another location again! THANKS Mike and Dennis. Oh, and Mike is "Corporate", But he willingly got the removal started until Dennis could get out after getting other customers that had come in taken care of. Great customer service here.

I went in to ask for a check engine light check, employee handed me the device and told me to do it…read moremyself. When I said I don't know how to use the machine, he tried teaching me instead of coming out to do it. Very unhelpful, worst customer service!