They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

0 stars if possible. not this store in particular, but never ever use their internet or tv!!!!!!…read moresit on hold 4 hours chatting for 1 with nothing done. make appointments where no one shows up. no one can do anything to make you happy. worst company ever. the worst. company. in. the. world. they give first responder discounts and then spit in your face about it. no respect for anyone in military, first responder, etc. they miscommunicate everything, and i think it's on purpose. shame on this company. shame on everyone who pretends to work in customer service for it. disgusting company. i have never felt so violated by a company that pretends to care and utterly could not give less of a crap. oh you also stay on hold for five hours.

The AT&T store in the mall is horrible. Should have noticed it was typically less crowded than…read moreother AT&T stores. Manager is useless and associate make you feel like you are on a drive through at McDonalds. This is probably due to them being understaffed. Much prefer going to a company store versus these authorized retailer stores. Make sure you understand the return policy. Says 14 days but the day you buy something is day one and not the following day. Will never go back to this store.

Just had my cell phone screen replaced on my Iphone 5s and they did a great job for a reasonable…read moreprice. Definitely recommend their services. I just had another one of my phones repaired here 11/25/2016 and just like last time the repaired it quickly and for a great price! Thanks again!

Looked for a repair shop in the Arlington area…read more.. I found this one as it was near my eye doctor and assumed I could get my device repaired during my eye exam. Dropped off iPad for repair a little before 1pm and was told it would be completed within an hour. I was pleased with the time range, an hour was welcomed. He indicated the machine was down and could not give me a recipe it for check in, but he would he call with the ticket number. I never got the ticket number. I called at 4:15 to check on the status he indicated it was complete. I shared that I was a bit away, but I would be there within an hour. I arrived at 6:30 and it was still not repaired. He indicated he failed to call me and let me know that it wasn't ready. He then proceeded to tell me that the debit machine was not in order and I would have to pay cash and to come back in 20 minutes. He gave a me a $5 off card for the next time.

I stopped into see if they could help me merge 2 email accounts. The girl said she did not know how…read moreto do that. She did not ask anyone else on the floor if they knew, and just let me walk out. Aren't people working there trained on the basics?

T-Mobile is a great company but our experience there was even better with Ms. Quierra Alfriend at S…read moreCooper in Arlington. She didn't talk in a condescending way and made sure we understood everything we were doing and even saved us quite a bit of $$$. Thank you!

I had 2 issues with my phone and brought it in to TMobile Cooper store in Arlington. The girl…read moreplayed around with it for a while and could not figure it out so she told me to call the Geek Squad or Google directly. From now on I will only deal with 611. No training? Bad managment!

Grouchy employees that show they are not interested in your business. 2 sales people on the floor…read morewith 6 waiting in line. Employees come our of the back pretending they are busy and go back.

What amazing customer service from the staff at this location!! Miranda went way above and beyond…read moreto make sure we were all set up and ready to go!! Knowledgeable, professional and so friendly and patient!! Highly recommend!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Arlington store today.

Customer service is wonderful here! They've always been friendly and helpful. My best experience…read morewas when I came in to do some trade ins and preorder the Animal Crossing Switch both employees made sure I was getting the best deal they could get me. I left not having to pay a dime on the console and even put a few dollars on the actual Animal Crossing game. And th merch selection is good too! Update: wouldn't give me my switch bc I called and said someone might be picking it up instead but plans changed so I went to get it. So the person who I said was gonna come get it had to drive a few hours to get it. Makes no sense. Like did I just need to call again saying I would pick it up? Lmaooo I hate it here. Just make it make sense at least

This is my go-to Gamestop. Staff is always friendly no matter what time of day. Helpful when it…read morecomes to preordering or renewing pro membership. I even came close to closing time to get a cable for my PS3 controller and the guy was super helpful.

Waaay too slow... You have to wait like 30 minutes just to pay your bill. Everything takes too…read morelong. It's very inconvenient.

Worst customer service! Yes the two employees were with someone else at the time, but No one asked…read morewhat I was there for or anything. They acted as no one had walked in store. I know their supposed to check people in and keep count and that obviously wasn't done. I was just there for a screen protector and i ended up being there for 25 minutes without a single contact from anyone before I decided to leave. Never going back to that location again.

They work with you, walked out with my iPhone 15 pro max on an AMAZING payment plan. Ask for Ali he…read moregot me in and out in less than 2 hours

I really tried to give this place a chance. I went back three times and each time their business…read morehours are inconsistent. It's really unprofessional. My wife bought a phone from them and the screen just stopped working after an update. I went to them and their business hours is not correct. Waited 2 hours till they were finally opened. They charged me $30 to lift up the screen and just put it back on. After I got home The phone made an automatic update and that's when the camera stopped working. I went back and I waited again a really long time for them to open. I was quoted $100 to fix the camera. There's nothing wrong with the camera. It's just not recognizing the camera since it's not the original Apple camera. I said I got this phone from them. Can I just "switch" the phone with a different one. I was declined and said it will just be a trade in value and will need additional money ($300) to make that switch. I came back to the store again today to bite the bullet to fix that camera. Once again they do NOT open at 10:30/11. I waited till 12 before I left cause my lunch break is over. I am never going back here. Just giving everyone a heads up warning. Do not go here unless you like just throwing away money

This is the third time I have used the services at this place and I just must share with people my…read moreexperience! First they replaced the screen on my phone for the price less than any other place at the mall with the great quality that you won't be able to tell if it was ever cracked. Then my husband old phone wouldn't turn on so we took it to Apple Genius Bar in Dallas and they said the phone' mother board was damaged and there was nothing they could do to fix it or retrieve the files that were on the phone and suggested us to get a new phone (of course). So we took his phone to "The Fix" and it turned out we needed the charging phone replacement. Which they ordered and replaced for $75!!! We are so grateful they fixed and made the phone work again and us being able to access the life changing files on that phone! Thank you so much guys! Highly highly recommend this business! If you need your phone fixed this is the PLACE!

I had them repair my iphone and within the week my phone screen is on but I can't use it. when I…read morereturn he told me I have to pay for the repair that he did. don't go here unless you are prepared to pay within another week.