Called and asked for a specific game, Squirrel With A Gun for Xbox Series X. Manager automatically…read moresays, "I don't think I do, but let me check." Ok no big deal. He confirms that he has one copy. I politely ask if he could put it on hold for me (as I'm having to travel almost an hour away) and get nothing but a cold, "I cannot. It's first come, first served." That's fine, I have no problem taking my business elsewhere, even if it means waiting until after Christmas. First and definitely last interaction I will ever have at that location. Thanks for that, Mike.

My adult son has additional needs and carries an Ipad with him everywhere. The manager advised he…read morewas not allowed to take pictures or take videos while we were in there as it was against store policy. She actually got quite agitated about it. The only place I could find where it states this is in a Game Stop Twitter post from 2022. No where else including Game Stops website does it state this. We spent money there but it could have been a better experience. The next time my son asks to go to this location I will steer him elsewhere.

Jesse VERY rude, immediately rushed out the store because they were about to close. I was told he…read morecan't answer my questions or help me because he don't have time they were about to close!! I ended up just leaving 10 mins before they close because he kept asking me questions and rushing me out. I got annoyed and just left. Guys make sure you don't come to this location last minute.

This is my home gamestop. I have bought most of my games here as well as my Playstation 4. The…read morestaff seems helpful and knowledgeable about their games and systems. The reason for the loss of stars is that the manager is a little too aggressive with sales. He is always asking me to preorder something or to preorder something I don't need. Also there is a little bit of an odd smell. Overall its a good store and the manager actually is pretty knowledgeable about the games just wish he would take it easy with the sales pitch.

I joined yelp just to give them a bad review. I bought a brand new Xbox One X the week it came out,…read moreand the Scorpio edition at that. Grant it it's nothing special about the special edition, but the cashier sure act like it was. Well I got the thing home and it did not work. It would boot up, and fail during system set up. I took it back, they said it was working fine when they hooked it up to their TV. So I went home, did the same thing again. By this time I'm irate at spending over $650 cuz I bought additional things. So I go back to the store again demanding a refund, they tell me company policy says they can't refund open items. Well how else am I suppose to know it didn't work without opening it. Thank God it wasn't a Christmas gift cuz it would of been past the 30 days to even ask for a refund. I had to go home, research corporate office info, spend nearly two hours on the phone, go back a 3rd time just to get my money back. It's a shame really. I grew up on Electronic Boutique. Now they did have another Scorpio edition Xbox but obviously they had a bad batch. I wanted a regular one and they didn't have and wanted to put me on a waiting list. No I paid nearly $700 I want my money back so I can shop somewhere else. After that experience I'll never go back to gamestop. If you want my gamer points card you can have it.

Manager was rude and asshole .. after I question him about a Xbox trade in and he said my…read moreinformation has to be on the system in order to test the system that fine but my credit info is on that Xbox I just don't like his attitude.. I've been victim of credit card fraud before of trading my PSP in at GameStop and my credit card was used before .. I'll trade somewhere else

Customer service is wonderful here! They've always been friendly and helpful. My best experience…read morewas when I came in to do some trade ins and preorder the Animal Crossing Switch both employees made sure I was getting the best deal they could get me. I left not having to pay a dime on the console and even put a few dollars on the actual Animal Crossing game. And th merch selection is good too! Update: wouldn't give me my switch bc I called and said someone might be picking it up instead but plans changed so I went to get it. So the person who I said was gonna come get it had to drive a few hours to get it. Makes no sense. Like did I just need to call again saying I would pick it up? Lmaooo I hate it here. Just make it make sense at least

This is my go-to Gamestop. Staff is always friendly no matter what time of day. Helpful when it…read morecomes to preordering or renewing pro membership. I even came close to closing time to get a cable for my PS3 controller and the guy was super helpful.

Behrooz I believe is how you spell his name is amazing helpful and always makes you wanna come back…read morefor his service always leave with a product will continue to return

I went here today for some games and cords for my ps4. The girl employee was very sweet and helpful…read morebut the man in there wasn't helping her at all, couldn't even answer the phone.

I've gone here a lot of times the best customer service good games cards some cool thingsread more

This is only Gamestop I'll ever shop at, because the location is very convenient for me. It's one…read moreof the largest store around DFW. The host awesome midnight release party's. The staff is good, they do change once in while but with each new member they are knowledgeable. The only that sucks, when they get busy and crowed it can take some time to get your game. But there is a plus side to it. They make sure that you will enjoy your game. Best Gamestop ever.

I would not recommend coming to this GameStop. The manager at this GameStop named "Raul" did not…read moreknow what he was doing. I came in, trying to exchange my sons game console, for a new one, but to Rauls information he said I was not able to exchange the console because the console serial number did not match the one on warranty sticker. He wasted 30 minutes of my time, and when I called another GameStop he said, and I quote "That guy is an idiot.", and that the Warranty serial number and game console serial number shouldn't match at all. So, if your ever planning to go to this GameStop, I would not recommend it what so ever.

when I was walking out of the store I had ice cream in my hand and he was all rude telling me throw…read moreit away and I said no I'm eating it and he kicked me out over ice cream

This GameStop was welcoming! Highly recommend coming to this location. Big W to Raelynn for giving…read moreme a great service! Definitely will be coming back in the future.

Always helpful and courteous! Always address me by first name and points me in the right direction.read more