I will not go anywhere else from now on. The man working at this place is life saver! He went above…read moreand beyond to get my friend a phone after she experienced a very stressful situation with trying to upgrade. He was patient, and sympathetic. Genuinely! Thank you for being you, guy that I didn't get his name!

Moe and Sameer, simply were great! Greatest customer service ever! Moe is not only a good…read moremanager, but a great human being! Highly recommended!!

Bella was so helpful and patient with this senior citizen. All of the team members had a great vibe.read more

This store has some of the most unprepared and unprofessional staff I've ever encountered. I…read morehonestly don't understand how they're still operating. I went in to make a payment of $140, and the staff member informed me there was a $5 fee. I agreed, which should have made the total $145. However, when she returned with my receipt, it showed only $135 had been applied. When I asked why the full amount wasn't processed, she simply said "oh." Then another staff member came over and told me I could give her the $5, and she would "hold it" until her supervisor arrived--at which point the supervisor would call me once it was added. I told her I needed a receipt because I wasn't about to just hand over cash with no proof, as that made no sense. Long story short, I ended up calling 611, and they credited me back the $5. But honestly, this was one of the most confusing and unprofessional experiences I've ever had.

(Ryan Reynolds voiceover)…read more The vibe is fab place for niche travel needs! Kassie warmly greeted me! Thankfully, it's a sweltering 100 degrees outside. Otherwise I would have left with the puffer jacket that converts into a neck pillow. All manner of headphones, chargers, etc. The luggage selection was exceptional. Briggs & Riley. Need I say more. Kassie was so helpful! When you meet the carryon luggage of your dreams, you have to carryon and leave with her! Kapow! Would buy everything again! Thanks, Kassie! Woohoo!

So we walk in this place just to look....right…read more It's a surprise trip for my 12 year old to Vegas. I know I know, I'm a cool mom. He wanted to look at electronics. The guy behind the counters name is Cordney and he was so funny. He showed my mom these shades by Bose that are smart shades. You can listen to music and talk on the phone with them. I won't lie, they were pretty awesome. So she made the purchase. Usually the airport over prices, but Cordney assured us above won't. ..so you know I had to Google them. He wasn't lying!!!!!!!!!!!! Bose His customer service was amazing the store was clean and organized. I enjoyed our 30 minutes there being educated and looking around. Get you some smart shades, they're pretty awesome.

I had a very positive experience with Jahari, the sales rep at East Carrollton location. He was…read morevery thorough about explaining all steps as he switched my service from T-Mobile to Verizon. In addition, he made recommendations and suggestions regarding the decision to keep my IPhone 12 or upgrade to a new phone. In addition, he was assisted by the regional manager, Brandon, in the store today, who was also very friendly and professional!

Cristofer was great, great experienc, A-Z great customer service experienc, definitely recommend!!read more

I feel the need to share my experience with an employee named Bernice…read more The service was superior. Her special attention to the small details of what I wanted, she heard me. She took the time with great patience to help me with my order. She was polite to all in coming customers. I do like my phone and she offered me a great value for my money. . I will refer my friends and family. The best service ever.

Honestly, even though I kinda hate to admit it, the customer service is lacking a bit. Amy is…read moregreat, and it has nothing to do with her skills or service but she's just undermanned. The entire time we were there, she juggled in between assisting customers w/repairing phones while also selling new phone service (not too fair). However, all the while, her demeanor did not change one bit in that stressful situation. I'll go back as long as she's there...

I am a new customer and Verizon are real shady. My device does not work properly. I was told that…read morethis is a new device it will take a moment. So they kept giving me the run around and now I .stuck with a bad device Do not get service

Ivan is the BEST sales/customer service person I've ever worked with. I sincerely hope that he is…read moremaking a pretty penny because never in my life have I come across someone who makes dealing with issues so seamless and easy and he is so kind along the way. Belt Line Verizon location is lucky to have him. If you need a new phone or carrier, Ivan at Verizon in Irving is the guy to go to.

Today my family came in and had to get a new phone, and we were immediately greeted by Francisco…read moreHernandez, who showed us great customer service and was very friendly and helpful. He explained everything that we needed to know, and was able to quickly get us set up with a new phone and left us very satisfied. So refreshing to have a positive experience, thank you for all your help.

Torry was great at customer service! He walked right up to me and greeted me within 1 second of…read moreentering the store. He was professional and friendly and explained everything every step of the way. Torry is a great example of outstanding customer service!

Good visit with Jorge today @ the N FW location; 114 & I35. Needed a new screen protector. Was on…read moremy way in no time. No hard-sell to upgrade/change my plan/etc.

The name of this outfit is R Wireless. They are not a corporate Verizon store; they are an…read moreauthorized dealer. We had possibly the most horrendous experience we've ever had with ANY kind of business, retail or otherwise. It was certainly the most execrable in recent memory. They may be nice people, but they are thoroughly worthless at conducting business in anything approaching a professional manner. Here's the account of our nightmare with them: My wife dropped in on a Wednesday and talked with Hyrack (that's the phonetic spelling, may not be the actual) about switching our, her parents', and our daughter's accounts to Verizon. He quoted her rates. We all decided it sounded good, so the following Friday my wife, her folks (in their mid-80's), and I arrived at 10:00 a.m. to get our new phones and start our new service. Ali, probably in his mid 20's, showed up 15 minutes late to open the store. That's when we learned that they don't keep phones in stock, they have to order them. It's also when I glanced up on the wall and saw the pale "Authorized Dealer" emblem. My wife hadn't noticed this. We were disappointed, but we ordered our phones as well as the phone for our daughter who lives in Waxahachie, and agreed that we'd verify that our phones would arrive the following Tuesday and then all meet there Tuesday afternoon to pick them up and start our service with Verizon. The one detail on which these characters did follow through was in sending us the tracking numbers for our phones, so on Tuesday afternoon after we'd ascertained that the phones had arrived we all five met at the store at 5:00 p.m. Our daughter, our son in law, and their three children drove up from Waxahachie. Things immediately started going south. First, we learned that Ali was off that day. So, Hyrack (we presume he's the on-site manager) instructed a nice enough young guy named Ron to take care of us. It was difficult to tell if Ron was new and inexperienced or justly sublimely unmotivated. After about fifteen minutes he retrieved our phones from the back. He pecked at the computer a little. The five of us sat in front of him patiently waiting for the show to get going. A couple of times he asked Hyrack a question, but it was clear Hyrack didn't want to be bothered with us and wanted to be free to help other customers. Twice, Ron just got up and sauntered over to another customer who'd walked in with out so much as an "Excuse me for a minute" or "I'll be right back." (We learned later that these guys work on commission, so he was doubtlessly hoping to snag a quick scalp on a charger sale or something.) We became increasingly confused about why he didn't seem to want to drill down and get our deal done. My wife's an angel, but even she began to get agitated. Finally we suggested, "Would it help if we all go grab some dinner and give you time to get this done?" We kept one phone with us in case he might need to call. He said sure, that would be fine, and he suggested we come back at 8:00. This was odd because it was a two our span, and the store closes at 8:00. We verified that we'd be back then and that he would have our phones all set up and ready. He promised that yes, he would. We returned about 7:45. There were no other customers in the store. He immediately said, "I thought you were coming back at 8:00." Then we saw that our phones were still sitting on his desk in their unopened boxes! At this point it was everything we could do to maintain our composure. Our daughter burst out in tears. Here she had three little ones who were going to be getting to bed at only the good Lord knew what hour; they had an hour drive to get home, and Ron had just wasted three hours of our lives. I asked my family to step outside. I was calm and gentle as I asked Ron, "Is everything okay? I have to tell you, we're confused and disappointed. You promised to have our phones ready. What's going on?" That's when he explained that since Ali had written up our initial quote is was Ali's sale. Ron wasn't going to make anything off of helping us, and it was going to take him probably two hours to do all the work. He very calmly told me that he really wished we would just cancel our whole deal and save him all the trouble! I'm 65 years old, and I have never before had a sales person say something so selfish and insolent. And he was very calm and matter of fact as he said it! I turned to walk out. There was nothing for which to thank him since the only thing he'd done was provide us with an experience so incredibly inexcusable that I probably wouldn't have believed it if it hadn't happened to us. I'd suggest you STEER CLEAR OF THESE PEOPLE!!! We learned from a corporate store with whom we ultimately dealt that their lease is nearly up and they may be relocating. With any mercy for the public welfare, they will just completely fold as a business entity. In reality they don't even deserve to be called that.