I really tried to give this place a chance. I went back three times and each time their business…read morehours are inconsistent. It's really unprofessional. My wife bought a phone from them and the screen just stopped working after an update. I went to them and their business hours is not correct. Waited 2 hours till they were finally opened. They charged me $30 to lift up the screen and just put it back on. After I got home The phone made an automatic update and that's when the camera stopped working. I went back and I waited again a really long time for them to open. I was quoted $100 to fix the camera. There's nothing wrong with the camera. It's just not recognizing the camera since it's not the original Apple camera. I said I got this phone from them. Can I just "switch" the phone with a different one. I was declined and said it will just be a trade in value and will need additional money ($300) to make that switch. I came back to the store again today to bite the bullet to fix that camera. Once again they do NOT open at 10:30/11. I waited till 12 before I left cause my lunch break is over. I am never going back here. Just giving everyone a heads up warning. Do not go here unless you like just throwing away money

AAA CELL PHONES ARE CROOKS…read more Don't wasted your hard earned money!! I gave them a perfect iPhone 15 Pro barely use and they gave me an iPhone 12 and $85. In trade which was a crime in itself, but I was in desperate need and took it. When I got home I quickly found the had repaired the screen with a non apple screen which made it where u couldn't use face recognition or fingerprint and u couldn't scan any codes. I asked him for another phone since he offered a 3 month warranty and he refused. He has over 1000 iPhones and couldn't do one right thing and replace an unusable $200 iPhone. He was still happy to have my iPhone 15 Pro selling for $800+!! Don't throw away your money!! AAA cell pro 1511 S Bowen Arlington Tx 817-404-4096

Horrible management. Says he will fix our billing issues and will get back to us now it's been more…read morethan a month and his ass wants to lie about he called once. Never even bother to leave a message and he did called or wanted to even try texting or reaching out again. And AT&T overall lies about how much you'll be paying the first time and the numbers they give you at first are false do not believe them there are even commercials making fun of AT&T bills not being what they said. Manager sucks ass here the rest of staff are doing what they need to do and that's all that matters

Quinn, you are the best. Thank you for taking such great care of us. Customer Care at its finest.read more

I am SO incredibly grateful for Storm and Adam! Another store told me that they couldn't help me…read morewith backing up data and that I would just have to get a new phone and that they didn't have the color of phone I wanted in stock and sent me to this store. Not only did they have the color I wanted but said everything total opposite than the first store. They ended up saving me money and answered my many questions more than once without a single moment that made me feel bad for asking. I applaud this team!!

I called this location inquiring whether they had iPhone 15s in store and was told they do by the…read morewoman who answered. When I asked which colors they had, I was told they can't tell me for "security purposes." While that didn't make sense to me, I respected it and went to the store. There was a long, slow-moving line which I expected due to the iPhone drop this week. As I was waiting in line, an employee named Steph was asking everyone what they were in line for. When I said I was there for the new iPhone and asked if she can confirm they have some in stock and what colors, again I was told she can't tell me due to security reasons. I asked if she can at least confirm that they have some in the store so I don't wait in line for nothing. She refused to answer. A little while later, another employee was walking by so I stopped him and asked if they had any 15s in stock. He said no but they can order one. This is ENTIRELY deceptive and atrocious customer service. It's ridiculous to make a long line of people wait under the impression that they have a stock of phones, not to mention the people in line who weren't there for a new phone who also had to wait for the 15 phone shoppers. Who runs a business this way? I can see why these reviews are so bad.

Today my family came in and had to get a new phone, and we were immediately greeted by Francisco…read moreHernandez, who showed us great customer service and was very friendly and helpful. He explained everything that we needed to know, and was able to quickly get us set up with a new phone and left us very satisfied. So refreshing to have a positive experience, thank you for all your help.

I went to a nearby Spectrum store (770 East Road to Six Flags, Suite 168, Arlington, TX 76011) to…read morereturn my equipment (Friday, June 6, 2025). I received the worst customer service ever, all because I no longer wanted to be a Spectrum customer. The older woman who retrieved my equipment kept making snide remarks and treated me with pity and disgust. The Spectrum rep kept shaking her head, as if to say, 'What a shame and big mistake you're making,' and she was concerned about how much I was paying my new service provider. Spectrum, you DO NOT NEED people like her behind the counter. Thanks for listening.

Place is SUPER HOT. It's suffocating and the staff takes forever to get to me just to tell me they…read moredont have it. Waste of time. Wont be comming here again

Super nice and clean location. I came inquiring about new phones. Andy was the one helping me and…read morenot only he provided Excellent customer service but also very knowledgeable about the products and services from T-Mobile. Definitely worth visit and will come back for new products and promotion.

Nobody greets you when you come in. Associate actually frowned at us. Waited an hour for help and…read morehad to come back a second time because they didn't change the Sim card to make my new phone ring.

Great customer service! Nora and Adrian were extremely…read morehelpful! Always engaging between all of their customers. If ever needed will definitely come back to this location!

This isn't about the money it's about respect. I've been with MetroPCS since the company opened. I…read morefeel like as a former costumer, the day I got a new phone the employee, Aubrey, was very sweet and helped me understand what I did not. However, my phone did not work. So, I went back and Aubrey ordered a new phone for me and was told to pick it up starting as of january 17th. Today, I went to pick up the new phone and the manager on shift,Alex, saw how he's employee, Cobi, disrespected me. I was told to go to the manufacturer or pay for the new phone. When the manager was aware that the new phone I got was a bad phone to begin with. Again, it's not about the money it's about the fact that the manager allowed his employee to be so rude. The manager was just as nasty and rude as his employee and it's unacceptable. Overall bad service would not recommend. I advise everyone to please research the phone companies you got with and pay close attention to the manufacturer. The address is 818 E Abram St Arlington, TX 76010

This is the worst place to ever come to i went inside and they were so disrespectful and didnt…read morewanna help me out the guy there is very rude and they dont wanna listen worst customer service they call them self a corporate store i dont think so they need real professional people here

they fixed the phone in 15 minutes, Added a screen…read moreprotector as a bonus! they were open on a weekend! During Covid it's hard for small businesses but they covered the customers area with protective liners. I needed to repair my iPhone 11 and it was quick! Thanks

The young man that fixed my phone was able to do it immediately. I had terrible cracks on my screen…read moreand he replaced it. He charged me $100 which I thought was fair as I had checked other places.

Ray helped me with my phone screen. It was cracked and he fixed it in under an hour. Great service…read moreand i'll always come here for phone issues.

Referred a friend here after previous experience and said that everything went well and met…read moreexpectations good to know they are still keeping up the good work!

This guy is rude as hell. Hung up on me and told me have a good life while I was in the middle of…read moreinquiring about his service to jailbreak my phone. Nasty

Awesome little shop. Guy knew everything about my phone lol needed my Galaxy to work with my new…read moreCricket service, took about half an hour. He explained everything to me and we very patient