Good visit with Jorge today @ the N FW location; 114 & I35. Needed a new screen protector. Was on my way in no time. No hard-sell to upgrade/change my plan/etc. read more

The name of this outfit is R Wireless. They are not a corporate Verizon store; they are an authorized dealer. We had possibly the most horrendous experience we've ever had with ANY kind of business, retail or otherwise. It was certainly the most execrable in recent memory. They may be nice people, but they are thoroughly worthless at conducting business in anything approaching a professional manner. Here's the account of our nightmare with them: My wife dropped in on a Wednesday and talked with Hyrack (that's the phonetic spelling, may not be the actual) about switching our, her parents', and our daughter's accounts to Verizon. He quoted her rates. We all decided it sounded good, so the following Friday my wife, her folks (in their mid-80's), and I arrived at 10:00 a.m. to get our new phones and start our new service. Ali, probably in his mid 20's, showed up 15 minutes late to open the store. That's when we learned that they don't keep phones in stock, they have to order them. It's also when I glanced up on the wall and saw the pale "Authorized Dealer" emblem. My wife hadn't noticed this. We were disappointed, but we ordered our phones as well as the phone for our daughter who lives in Waxahachie, and agreed that we'd verify that our phones would arrive the following Tuesday and then all meet there Tuesday afternoon to pick them up and start our service with Verizon. The one detail on which these characters did follow through was in sending us the tracking numbers for our phones, so on Tuesday afternoon after we'd ascertained that the phones had arrived we all five met at the store at 5:00 p.m. Our daughter, our son in law, and their three children drove up from Waxahachie. Things immediately started going south. First, we learned that Ali was off that day. So, Hyrack (we presume he's the on-site manager) instructed a nice enough young guy named Ron to take care of us. It was difficult to tell if Ron was new and inexperienced or justly sublimely unmotivated. After about fifteen minutes he retrieved our phones from the back. He pecked at the computer a little. The five of us sat in front of him patiently waiting for the show to get going. A couple of times he asked Hyrack a question, but it was clear Hyrack didn't want to be bothered with us and wanted to be free to help other customers. Twice, Ron just got up and sauntered over to another customer who'd walked in with out so much as an "Excuse me for a minute" or "I'll be right back." (We learned later that these guys work on commission, so he was doubtlessly hoping to snag a quick scalp on a charger sale or something.) We became increasingly confused about why he didn't seem to want to drill down and get our deal done. My wife's an angel, but even she began to get agitated. Finally we suggested, "Would it help if we all go grab some dinner and give you time to get this done?" We kept one phone with us in case he might need to call. He said sure, that would be fine, and he suggested we come back at 8:00. This was odd because it was a two our span, and the store closes at 8:00. We verified that we'd be back then and that he would have our phones all set up and ready. He promised that yes, he would. We returned about 7:45. There were no other customers in the store. He immediately said, "I thought you were coming back at 8:00." Then we saw that our phones were still sitting on his desk in their unopened boxes! At this point it was everything we could do to maintain our composure. Our daughter burst out in tears. Here she had three little ones who were going to be getting to bed at only the good Lord knew what hour; they had an hour drive to get home, and Ron had just wasted three hours of our lives. I asked my family to step outside. I was calm and gentle as I asked Ron, "Is everything okay? I have to tell you, we're confused and disappointed. You promised to have our phones ready. What's going on?" That's when he explained that since Ali had written up our initial quote is was Ali's sale. Ron wasn't going to make anything off of helping us, and it was going to take him probably two hours to do all the work. He very calmly told me that he really wished we would just cancel our whole deal and save him all the trouble! I'm 65 years old, and I have never before had a sales person say something so selfish and insolent. And he was very calm and matter of fact as he said it! I turned to walk out. There was nothing for which to thank him since the only thing he'd done was provide us with an experience so incredibly inexcusable that I probably wouldn't have believed it if it hadn't happened to us. I'd suggest you STEER CLEAR OF THESE PEOPLE!!! We learned from a corporate store with whom we ultimately dealt that their lease is nearly up and they may be relocating. With any mercy for the public welfare, they will just completely fold as a business entity. In reality they don't even deserve to be called that. read more

disgusting service. bought a "brand" new phone from there only for it to have a lot of scratches on it. called them next day and told them. when i called verizon they said they are authorized to give me a new phone. Went in today and no. The man was extremely rude and ugly towards my mother. The way he was talking to her was horrible. Beyond the worst customer service ever. NEVER GO HERE. Just go to a real verizon store. read more

Went to the Glade Park Fall Fest and i went to the Verizon booth. They handed out Earphones and a card for a free power bank which was cool. Later around 6, I went to this location and got one. I was surprised they had to see my ID and ask few questions for such thing!!! read more

I've been here a few times great story great staff always ready to help I feel good instead of calling to come here and talk to Travis read more

Verizon - Verizon wireless Euless location right next to Chick-fil-A, between panera breadAnd pie five - Mobile Phones Near Me - Euless, Texas

I transferred my service from T-Mobile to Verizon a year ago. The staff was helpful and I was able to get the service I needed. I was impressed when they followed up with me to see how my phone was working and even followed up on my anniversary date. I never had that at any other Verizon store when I was with the service years ago. read more

Absolutely fantastic service. Our family came in to get a simple upgrade, and we came out beyond satisfied as they got us three new phones for the exact same price we were paying before. The entire process was comfortable and easy, and the employees were perfect. read more

Stay away from this store. They will sucker you into buying a phone for 700+ at full price by saying your credit is "locked" or "not good enough". This of course takes place after they make you feel as though you're already approved. Their business model should not be like this.. they are basically forcing people to purchase a phone at full price without having to do so. Again stay away from this store. read more

Travys was super helpful with two concerns I had today. I love this store! They always teach me something along with fixing whatever I need and making helpful suggestions. read more

Zachary Szczur and Jose Barajas were very helpful and personable. They helped my husband, father- in- law and myself with the upmost customer care. I strongly recommend coming here for great coverage and awesome attention and helpfulness read more