My husband's Dell laptop's power plug had come lose. The shop owner looked at, repaired and tested…read moreit. I dropped it off and picked it up after 3 hours. Best Buy wanted 3 weeks to repair it. Don't go to the Geek Squad. Shop local and support the small independent repair shops. I'm very glad I found this store on a Saturday. Back to my games!!

Awesome place fixed my ps5 for 200 and replaced everything all the broken parts and cables super…read moregreat guys!

My review of Joan, Store Manager, Irving TX Best Buy…read more I've been a loyal Best Buy customer, spending over $10,000 in the last month alone, but my experience with Joan, the store manager at the Irving, TX location, has completely turned me away from the company. When I tried to return a defective receiver that was just two days outside of the return policy, Joan was incredibly rude and unhelpful. I wasn't asking for special treatment--I simply expected some flexibility and respect given my long-standing business with Best Buy. Instead, I was treated like my loyalty meant nothing. What makes it even worse is that if I had purchased this item from Amazon, I would've been well within their return policy. I specifically chose to shop at Best Buy instead of Amazon (even though the price was the same) because I wanted to support a brick-and-mortar business. Clearly, that loyalty was a mistake. Moving forward, I'll be doing all my shopping with Amazon, where customer service is consistent, and policies are more customer-friendly. It's unacceptable for a company like Best Buy to treat a high-spending customer this way, and I can't recommend this location--or the company--anymore. Best Buy has lost my business for good.

Went in for a simple request to have my keyboard blown out for dust. Before I could not even…read moreexplain, the rep asked if I had a warranty. When I said no, the conversation basically ended there. As someone who works in IT, it was frustrating that a basic request couldn't be addressed without trying to sell me something instead.

If you are a video game head then this is where you need to go. Because you will definitely find it…read morehere. They have a huge selection of all kind of gaming consoles. They also have funk o pops if you're a collector and they have a plethora of different games and relics. They are decently priced, and their staff is super knowledgeable. My husband asked some detailed questions, and the staff pointed him to the right equipment and helped him save money. Appreciated this so much. We will definitely come back when they move to their new location.

Owner scolded an employee in front of customers when all they did was try to help the customer out…read more She stated her store isn't a Verizon, T-Mobile or AT&T and they don't have time to help customers like that. For context, the dude was trying to sell an Xbox but somehow the employee didn't handle it correctly. I adored this store up until the owner put her worker on blast IN FRONT OF CUSTOMERS AND EMPLOYEES. So unprofessional.

I now know how MashFix has so few bad reviews ... because they stalk you until you pull the review…read moredown. The review sites provide the designated method or responding, and generous methods to get inappropriate reviews taken down. This operation looked me up, called me, and texted me repeatedly. Each round gets a little more aggressive. This location quoted $200 more to clone a hard drive before replacing it (going from a factory spinner to solid state). This process involves inserting the new memory stick into an enclosure, selecting source, destination and clone in the software, letting it run 20 minutes, test booting from it, and removing the memory stick from the enclosure. The work is so trivial that most shops include it with the swap quote. Other shops charge about $10 for the incremental labor involved.

I accidentally got some water on my MacBook Air and was able to bring it to MASHFiX on a Friday…read moreevening and receive it back, fully fixed, on Sunday. He was very communicative about the repairs and cost, did not push any extra/repairs, and very cost effective! Going to the Apple store would be doubled! I highly recommend!

This place is not at the address indicated here. I also tried to call them and it was just a voice…read moremail.

This was the first place that I could find within a 20 mile radius of me that would work on a 3ds…read more They took it in and had everything fixed within a few hours. The price was much more reasonable than other quotes that I had gotten. Great guys, great service.

Online Pickup Review I was buying a gift for a family…read moremember from a direct website other than Best Buy and the gift was 80 bucks but the shipping was 20 bucks with delivery in 1-4 days. Say What! But wait, there's an option to pickup at bestbuy at no cost, an available today. Boom done deal. No more than 20 minutes later I received my text to come pickup and upon arrival I was greeted and went to the pickup area. The 2 ladies at the counter finished their conversation an apparently someone failed to boot up the computer, No biggie a few minutes later I was on my way feeling like I saved a little money to start the day. A good experience I must say.

I purchased a printer on 06/21/26 and it is not working. I tried and tried to reach BestBuy in…read moreHurst TX and I keep to gel the Philippines or some remote place. I only have 1 week to return this printer....and need information. I am a woman senior and unable to reach someone on this store.....Poor service!

Dropped off a control to be repaired, it was returned not fixed. Sent back and noted the problem…read moreand it was sent back not repaired. Loose wire and broken connector. The control was sent in for a third time but sent to the Atlanta division and noted the loose wire and broken connector. Control was returned a third time and was not repaired. Loose wire not fixed. Broken connector not fixed. If I could pick a negative 10, I would.

I needed an electronic printed board repaired they said they could do it. We agreed on $300.00…read more After I paid the money they came back to me and said the board was unrepairable. Now they refuse to give me my money back. They have issued me a credit for further repairs. No way I will not go back to them for this or anything. It's been a month and I am still fighting to get my money back.

I stopped in to learn a bit more about noise cancellation; my son stole my last pair so a new set…read moreis in order. Jeff (terminal E) did a phenomenal job explaining the brands and highlighting the variances between them. I thought he was exceptional in presentation and knowledge. I'll buy a set very soon!

Needed a GoPro harness for an upcoming trip and waited to last minute to grab at the airport. Not…read moreonly did they have what was needed, but the sales person was exceptionally knowledgeable, helpful, and really pleasant to meet! There were lots of options and a wide selection. Obviously we probably could have got it cheaper, but we waited too long and thus THIS was a last second must have value.

They rented us bug infested beds, so we have our house treated. When we send the bed back to them…read morethey proceed to tell us that they refuse to take the beds back and that we have to pay for them...even though they r infested. Now we will have to get a lawyer because they are threatening us with court because we dont want to pay for bugs. SUCKS SO BAD. Also found out that several Aarons locations are being sued right now for the same exact thing. Will be speaking to a lawyer today

This Aaron's location will save your card information without your Authorization. Run incorrect…read moreamounts for your payment. (Charging Double monthly payments). Run payments without your permission. Having your bank file issue complaints against them. Pick another Location to do business with