You feel like cherished family when you walk into Richard's - their customer service is exemplary. Richard and Richard's daughter Brooke are very customer centric jewelers with great knowledge of the industry and like her father - Brooke also has excellent taste and style in jewelry to help you make informed decisions on your purchases & repairs. read more

Everybody is so nice! My ring was perfect. The prices are also very good compared to other jewelers in the area! read more

Support local ! We have used Richard's for years for repairs and design of jewelry! Just picked up a tennis bracelets the clasp was broken and it looked so sparkly and clean now !! read more

Richard's Custom Jewelers - Jewelry Near Me - Hurst, Texas

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Very,friendly,l professional staff. Richard"s now have a repeat customer moving forward.

Every time I have walked into this jeweler for a repair or design advice or for jewelry cleaning, they have treated me professionally and did a good job. I have a garnet ring that at least 3 other jewelers told me could not be polished (the garnet was dull and a bit scratched from years of wear). They said it would be cheaper to replace the stone than to polish it. At Richard's, the jeweler took it to the back, polished it at no charge and handed me a brand-new looking ring! read more

Had to upsize then downsize a family heirloom. Made a beautiful fiancé!! Wonderful sales department and I really appreciated the personal attention! read more

i took a diamond ring in to have Richard add blue diamonds. i cant stop looking at it. He and his team did an amazing job. it was done in less than a week. i would definitely recommend him amd his team. Awesome job!! read more

Richard's Custom Jewelers - Jewelry Near Me - Hurst, Texas

Richard and his staff have modified my wife's triple stone wedding band with a clip which allows her to wear he ring over arthritic knuckles and, to safely remove it with a small clasp! It's genius!!! We appreciate having Richard, his family and his craftsmen so nearby! Wonderful folks and great jewelers. read more

We LOVED our experience here!!! Richard and his team are so kind and really make sure that you have a wonderful experience whether or not you buy something. They went above and beyond for us every time we came in! We had a unique problem with my engagement band (that I bought from another company) and we all brainstormed together and came to the conclusion of buying a replacement wedding band. He made our wedding band perfect! If we didn't like something- he would immediately adjust it so we would love it! They really value what you want and I couldn't recommend this place enough. We loved loved loved it! Definitely come here!! P.s these photos speak for themselves read more

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They charged a Very Reasonable price for watch repair and cleaning I will definitely be back again.

Never had a favorite jewelery store before, but now I do. Fantastic service and spectacular merch! Always looking for an excuse to buy something because I love the experience. read more

I brought in a selection of jewelry for repair and/or resizing. Liz is the associate who helped me. She was very helpful. The work they did is perfect, cannot tell anything was altered. They cleaned all the pieces as well and Liz also offered to clean the ring and tennis bracelet I was wearing, they looked amazing afterwards. I will definitely be back with my jewelry needs in the future. Thank you Richard's! read more

My husband gave me a gold necklace from Jared Jewelry a few years ago and the clasp broke. I took it to Jared's in Southlake and they told me it would be $139 to fix it, even though it came from their store. I took it to Richard's and they will fix it for $60. The lady who helped me was almost apologetic for that amount. Plus, the jewelry in there is beautiful and everyone was delightful. read more

Two watch batteries changed for $20 while you wait. No one tried to sell us anything. No one talked smack about or Invictas when they sell Rolexes. I will never take my watch to the mall for a battery change. Ever. Again. read more

Richard worked with my husband 10 years ago with designing my engagement ring and then 5 years ago we had a band designed to go around it. We now drive to get it cleaned. His jewelry is beautiful and the entire staff is very personable. read more

Richard's Custom Jewelers - Jewelry Near Me - Hurst, Texas

I brought my wedding set in to be sized and soldered together. The customer services was amazing and turn around was same day! I will definitely be a customer for life and tell all my family and friends read more

Richard's Custom Jewelers - My wedding set! - Jewelry Near Me - Hurst, Texas

My wife suggested this place and since then Ive had two rings sized and a watch serviced (Seiko Mudmaster). Always quick service, prompt, professional and courteous. Prices are well below what I paid elsewhere for services and adjustments. And they have a great selection of time pieces including Rolex and Tag. Great place to shop. read more

Do not fall on their social media impression. They are not professional and the price are highly negotiable.

I brought in my anniversary ring because I had lost a diamond and they did a fantastic job with the repair. It looks brand new when I went in to pick it up and barely recognized it. Highly recommend! read more

Brought in a ring I inherited and they fixed it on the spot! I can't recommend them enough. They are so helpful and friendly. I'm new to this area and they will be my jeweler from now on! Bonus:This store has so many beautiful pieces! read more

I wanted to surprise my dad by getting him a new watch battery for Christmas, so I brought it in to Richard's. When I told the woman who helped me that it was a Christmas gift, she waved all the charges! Made my day! Next time I need a jewelry repair, this is the first place I'll go! Their customer service is second to none! read more

My neighbors on next door all suggested coming here about 6 mo ago for anything jewelry related. I don't normally wear jewelry so I didn't pay any attention. Fast forward 6 mo and a diamond has fallen out of my engagement ring. I panic. Omg where do I go?? I remembered that thread on next door and go looking. I brought in my ring today around 1p and was told by Richard oh yeah! The small stone on the side can be replaced! We can have this ready for you by tomorrow. Cool! I was really going to ask him to file down the prong that kept catching on stuff if it was going to be expensive! I go home and take an afternoon nap (this heat is killing me). I get a call from Richard at 445p. 'hey your ring is all fixed! You can come get it whenever!' I ran up there and it's beautiful and fixed and only cost $30 to fix. Omg. I'm so happy and thrilled!! Thank you all!! read more

I took in a chain to have a new clasp put on it. When I picked it up it looked as good as the day I bought it. I will use them again in the future, I recommend them highly. read more

Richard's Custom Jewelers - Jewelry Near Me - Hurst, Texas

Had a sapphire tennis bracelet missing a stone and he fixed it quick. Great pricing and awesome people! Highly recommend.

Hands down the best jeweler in the area. The owner literally gave me service in the last 5 minutes of business hours. I know it can be annoying servicing last minute guest but this man took care of me right away definitely recommend this man's legitimate business. read more

Richard's did a fine job in helping restore and redesign some of our heirloom jewelry. Very friendly and reliable.

The only place I'll go to get a new battery for any of my watches. They never try to up sell you and you're in and out in no time at all. Prices are reasonable too! read more

Came here to get some work done on engagement/wedding ring. I chose this place based off their google and yelp reviews. I was treated very respectful and the attentive employees were friendly. Work was great and I felt the pricing was fair. 5 stars! read more

My dad needed a watch battery replaced. He had been to other jewelers that could not open the back of the watch. Richard's took the time and made sure it was done right. Thank you for your superior customer service. read more

The first time I had my rings cleaned else where, they cracked a diamond and denied it and refused to replace it. A year later I took it to Richard's, they cleaned it, fixed the diamond and had it looking brand new again. All within a reasonable price! I've take it back there repeatedly and refuse to go anywhere else! read more

My husband surprised me for our anniversary by having my wedding ring and band redesigned, using the exact same diamonds that were blessed in our wedding ceremony. I'm lost for words with the final product! It's beyond anything I ever expected! Richard's goes the extra mile in craftsmanship and customer service! I'm forever grateful for Richard's! read more

I came to this location just by accident. I have a MK watch and everywhere I went they were trying to charge me 30.00 and 40.00 dollars to put a battery in. Even the MK store. It is one of the orginal MK watch rose color and I still wanted to wear it. WOW! Charge 8.00 to put one in. I could recommend this place for anyone with jewerly needs. read more

Richard provided the perfect Art Deco custom design with the diamonds I brought in. A year later he designed a pendant to match. I always trust him with my jewelry. perfect customer service read more

I wanted to like this jeweler, but Richard is a pompous jerk. After waiting an hour to speak to him, it was my turn & he got up and walkEd across the store to help another customer who just walked in the door. I was prepared to spend a few thousand dollars, so it's his loss. read more

I came in here to get my wedding ring resized. They told me the price was going to be a little more than I thought because I was going up 2 sizes which I didn't mind. And that it should be ready within a day or 2. They called me the next day and said it was ready. I was so excited because it only took them one day and I haven't been able to wear my ring for 2 years. So, as soon as they showed it to me, it looked exactly like it did on my wedding day it was so clean and sparkly! And it fit perfectly! I am so grateful to have them resize and clean my ring Thank you guys so much! read more

Richard's Custom Jewelers - Jewelry Near Me - Hurst, Texas

I brought my wedding ring in because 2 of the prongs holding the diamond and got hung up on a string and when i jerked back it had slightly bend the prongs holding the diamond. I had noticed they felt sharp. As before I brought to this location because they had also attached my wedding ring and band as well as appraised it for me. Excellent work before so I knew this was the place for all my jewelry needs. The lady up front recommended to get all 4 prongs replaced costing only $8.00 a piece I was like wow great price and recommendation. She also recommended to get it redipped thr white gold had worn down some. I picked up the ring today, yes only had to wait a day. My ring looked brand new. I had to meet the man who completed this work and hug him because I was absolutely amazed!!! They knew I was overwhelmed with the beauty of the work that had been done. Total price for everything $144.00 thats a very good price for the detail of work they had done. Im so impressed and recommended anyone who need jewelry, appraisals and jewelry work to please let this be the place for all your needs. The care and compassion they give to customers is truly amazing. Thank you your work and makeing my ring look brand knew. read more

I was so fortunate to walk into Richards and talked to Craig. My wife's wedding ring had been through the ringer of an active lifestyle and a failed attempt by another jeweler to resurrect this priceless possession. I showed Craig a couple pictures and he sketched out a couple ideas and we landed on a total redesign. Craig kept me in the loop through the entire process and the end result was amazing. My wife was blown away and so was I. I thought their pricing and honest straight forward approach was refreshing. My only issue now is I have to keep my wife away :). Thanks To Craig and Richards jewelers. read more

We love Richard's! We have purchased jewelry, had repairs done, and they even cut off the ring I was wearing that became too tight! Customer service is fantastic. If you are looking for an owner operated jewelry store this one is for you. read more

Last month I had Richard's design a custom diamond ring for me that cost several thousand dollars, plus I spent $600 with them on a pendant for my girlfriend. This week the battery in my watch died so I took it to Richard's to get it replaced. Betsy said they could do it, but I would have to leave it as it would take 5 hours to change it. Really!? 5 hours? I have had the battery replaced several times before and it has never taken more than 20 minutes. She said if I can drop it off by 10 am, they will have it ready by 3pm. I just spent several thousand dollars the month before, and this is how you treat me? If you don't want my business, just tell me. Don't lie to me saying it will take 5 hours to replace a watch battery. I took my watch elsewhere and had the battery changed and it took 15 minutes. It is obvious Richard's didn't want to mess with it as there was not a big profit in selling a watch battery. Even though I spent thousands of dollars the month before. Richard, you just lost a customer for life. read more

I brought in two rings that needed resized and one of my rings my diamond had fallen out , the prongs wore out. Was able to get both rings fixed quick and reasonable! Everyone there is so nice! read more