I brought my large three-stone diamond ring to Duff's Jewelers for an appraisal. I've owned this ring for over 20 years and know it very well, having had it appraised before with no issues. However, when I received it back, I immediately noticed that the diamonds were not sitting correctly in their settings. My diamonds are rated VS2, meaning they're nearly flawless and have exceptional clarity. When I looked at the ring from the side--as I always have--I could see that all three stones were no longer seated all the way down in the setting as it had been before. I raised my concerns several times, but the woman at the counter dismissed me repeatedly and insisted that nothing was wrong. She took me to the back to look at my ring but oddly insisted I only view it from the top, not the side, which made me uncomfortable. I tried to look at the ring myself using their alligator clip, but it was very difficult to handle such a large ring that way. I eventually took my ring back and stated that I would seek another opinion. I went immediately to another jeweler in Keller, who confirmed that my diamonds were not properly set and that one of the platinum prongs had been soldered. It was plainly visible and not consistent with the original craftsmanship. This experience left me very disappointed and concerned about how my ring was handled. I would strongly advise anyone seeking an appraisal or repair not to go to Duff's jewelry store. As Denise stated in her review below these people are shady and shouldn't be trusted. I should have never left my valuable ring in their care. read more

Service was unmatched here. I wouldn't go anywhere else after shopping at Duffs. Mike and Leila both were very patient and helpful to me. They had a wide selection and even a custom sample box to look and try on any style of ring. They offer lifetime cleaning with purchases from what I understand. It's definitely worth a visit! read more

I had a signet ring made for our son with the family crest on it. It was gorgeous! Carmen was very pleasant to work with me. Can't recommend them enough!! Joan R. read more

So, anyone who knows me knows I don't do well with shady. I like things to be up front and honest. First, I got my quote for a lobster clasp I was told they could not repair. It was 147.00 plus tax for just the clasp . Ok. I've had the chain and cross since I was 23 years old. I am 60 now. I want it repaired correctly. When they go to print out my pick-up receipt, it says 1599.00 dollars. No, mam. My quote was for 159.00. I made her print out a new puck up receipt. This matters when I go to pick up.Fast forward to picking up a chain that has been repaired 6 days later. I go in with my pick-up receipt and get shown the chain. There was still a little of my hair on the chain, so I know it wasn't cleaned well. In the past, it was a common courtesy for the jeweler to clean what they had repaired. Well, they go to ring me up and say it's 169 and some change. I go, no. It's 159.00 on my pick-up sheet. She says tax. Nope . Tax is one here already 12 bucks plus change. She's like getting alittle sassy and I'm like nope . You quoted me 159. You didn't give me back my broken lobster clasp. I'm giving you 159.13 and that's it. So. Long story short. I won't ever go there again. I don't like that. read more

I honestly spent a few day's waiting to write this review after leaving Duff's. I had a good experience when getting my watch repaired. Consequently, I thought I would have a good experience trying to get a design a custom ring for my anniversary. From the moment I walked in the building I was made to feel"2 inches tall"(by there looks and a lack of response in basic customer service ) I honestly should've walked out right away because she could barely take her eyes off of her screen and engage in some sort of quizzical nature(kind of her job). When I asked questions with what she could help me design (diamond information,setting so on..)she seemed bored and inconvenienced with the topic. Honestly, I left there feeling more discouraged and out of sorts. read more

Amazing service and timely repairs. I have searched for a local jeweler who is trustworthy and talented and now I have found them!

l looked online at what the big chain stores and other online retailers were offering, but none of them had anything unique and special for my wife for our wedding anniversary. So, I decided to try a local place instead and I'm so very pleased that I did. As soon as I walked into Duff's I was greeted and felt instantly welcome. The salesperson, Ailen, was very friendly and was able to almost instantly provide a perfect suggestion, a pair of adorable yellow and white 14K gold sunflower earrings (my wife loves sunflowers). She also answered all of my questions about jewelry repair which they perform in house. I will definitely be coming back! read more

I had some heirloom jewelry I wanted to incorporate into a new ring, and Dale helped me discuss the best options for what was in my budget. Not only did I find a setting I loved, but the ring is absolutely gorgeous. The turn around time was quick and communication was excellent. Such a positive experience. I will definitely be back! read more

My mom and I stopped by on her birthday to drop off some heirloom rings and have them re-worked into more modern pieces. I also brought some earrings and a "push" necklace to make into a ring. I couldn't have been happier with the service or the final product of my ring (my mom's aren't done yet - they were more complicated). We worked with Chris who was friendly, knowledgeable, and helpful. This place is one of the best new spots to join downtown Keller. I highly recommend! read more

Duff's Fine Jewelry - BEFORE (necklace and earrings) - Jewelry Near Me - Keller, Texas

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If I could leave ZERO stars, I would! I took a charm to be gold plated. They did not give us any care instructions and we were so excited, of course we didn't think to ask. I took the charm to be soldered to another jewelry store and before they were going to solder it, they started to polish it but saw that the plating was coming off. They immediately called me and told me the issue and I picked it up and called Duff's and left a message since they had already closed for the day. Carmen, the manager, called and left a message. I called her back. She didn't sound very apologetic but rather condescending as if I am supposed to know I can't polish a gold plated charm. I'm not a jeweler, and I wasn't given any care instructions, how am I supposed to know? It is supposed to be real gold plated over silver, I wouldn't have known I can't polish it! She said to bring the piece in and "they'd go from there." So I did the next day. She didn't even bother speaking to me in person. (I've been in management for over 15 years, and that's not how you treat customers). She told the girl up front to tell me that it was the other jewelry store's fault and that they should know better. Um, well, if Duff's had simply given us care instructions, then I would have be informed on how to take care of the charm!!! Yeah, it's Duff's mistake and they won't take ownership. The "best they can do" is re-plate it and charge me half of the original price. That's not good enough. Poor customer service. Poor guest relations. My Christmas present is ruined. I'm really sad and upset. I'll never give them my business again. read more

Top notch customer service. I had a general idea of what I wanted but felt a little intimidated to shop for jewelery since I don't do it very often (who does?) The folks here were very nice, patient in showing me different options aligned with what I was considering while pointing out how they differ. I never felt any pressure of the 'upsale' and the emphasis was always on finding something I would love (which I did.) Really happy with my experience at Duff's and definitely recommend this great local business! read more

I have been to the Keller location several times and always walk out wondering why I gave them another chance. The main sales lady (I'm assuming as she's the only one who gets up to help) could not have worse customer service skills. She is extremely condescending in her tone and has the rudest manner about her. I've gone in several times, looking at different pieces, but walk out every time without having bought anything. I try to always support small business, but in their case, I would not give them a penny. I have found what I was looking for online each time. I got online to see what their reviews were like and to see if I was the only one that felt this way. There are a few others and frankly I'm shocked there are not more bad reviews. Maybe people do what I normally do, walk out and don't take the time to leave a review. It's just happened too many times with the same lady at the same location for me to not leave one this time. read more

I was looking for a jeweler to replace the battery on my Tag Heuer watch. They were able to do it in under a week and it's completely sealed. I cannot say how happy I was as the jeweler I purchased it from said they needed to send it to Tag Heuer for battery replacement and the turnaround time was going to be ~8 weeks. I will only shop here in the future as their selection is very nice. The staff goes out of their way with everyone to ensure they get exactly what they want. This is my kind of place! read more

I brought in a necklace with a lot of sentimental value that I knew would be a bit tricky to repair, hoping it could be repaired by the next day. The woman who helped me (I didn't catch her name) asked me to leave it with her so she could try to find a solution. I was feeling a bit disheartened because I didn't think it would be reparable, especially not by the time I needed it. However, she was able to come to a very nifty solution and repaired my necklace within 15 minutes or so! She cautioned me that she wasn't sure how long the repair would hold, and, because of this, didn't charge me for her service. I am so so happy to be wearing this necklace again and can't express my gratitude enough. Thank you so much! :) read more

I can't recommend Duff's Jewelry enough. They made an incredibly difficult situation so special and I will tell everyone who will listen about my experience. My mom told me a few months ago that she would love a Mother's ring to reflect her two daughters and her grandchildren's birthstones. Of course I intended to buy her one, but didn't realize how little time I had left with her. I got the devastating and unexpected call to come say good bye to her and felt so heartbroken that I was never able to give her the gift she had always, but secretly, wanted. I called Duff's, having had a great experience there before, with zero expectation that they could customize a ring before I had to catch a flight just a few hours later. The whole store rallied behind me. Carmen and Chris were phenomenal, responsive and incredibly supportive. Not only that, but their jeweler, Sandy, actually stayed late to ensure I had that ring to give to my mom. I picked it up just a few hours after the call and not only did they create a BEAUTIFUL ring, but I received the most genuine hugs, prayers and thoughts. I was able to give my mom the ring while she was still coherent and there wasn't a dry eye in that hospital room. I can't begin to thank the entire Duff's team for giving me that moment with my mom. Your genuine consideration and thoughtfulness will stay with me for a lifetime! Sandy, Chris and Carmen, I will be forever grateful! You all are amazing! read more

Duff's Fine Jewelry - Thank you, Duff's,for giving me this moment. I will be forever grateful! - Jewelry Near Me - Keller, Texas

Duff's worked with my now fiancé to customize a GORGEOUS engagement ring for me. I stare at it in awe all day every day, and get many many compliments. I so badly wanted something that not everyone has, I wanted it to be unique. They custom ordered a beautiful setting and helped him pick a diamond that fit perfectly with it. I couldn't have asked for a more beautiful ring to wear forever and ever! Carmen was amazing throughout the process and to this day when we go in there she is always willing to help and check in on the ring to make sure the diamonds are still sitting nicely. Chris and Carmen are both awesome, and I 10/10 highly recommend Duff's for your next jewelry purchase! read more

Bought my replacement wedding band. I was uncomfortable spending so much and they made a great deal in a gorgeous ring. Not a day goes by I don't get a omg comment :). I found a setting and we picked the stone and in 1 hour they had it all together and on my finger. I then brought in a lot of my mothers jewelry that was missing stones and pearls that needed restrung etc. excellent prices. Excellent services. Can't recommend enough. read more

I cannot day enough about the lovely ladies who work here. Kind and patient with me and understanding of my financial limitations. Made my day and my daughter's sweet 16 birthday the best! She loves her necklace! Put a instant smile on her face. I will be back, and cannot recommend highly enough read more

This place is fantastic. Had a very fragile piece of jewelry fixed flawlessly and for an exceptionally reasonable cost as well. They were so friendly when discussing what I needed, explaining exactly what would happen and how. They had the work done in less than a week, and I was told this was a little slower than usual. I wouldn't have ever noticed. The store is beautiful and this team is so down to earth and trustworthy. read more

Bought my engagement ring here and it was a fantastic experience. Definitely my forever jewelry store!

Professional and courteous! I had asked about a service they would have to mail my necklace to get worked on. I'd stopped by the Keller store twice for a follow up and called to inquire a couple of times - no one is returning my call. I have to pursue for my answer read more

We were on the hunt for wedding bands. Our jeweler who created my engagement ring admitted he outsources his wedding bands. Next, I tried a chain of jewelry stores. There, I was very unimpressed with both the prices and lack of selection as well as feeling like I was being pushed into the sales process, which made that a definite no for me. I also looked around online and found a good choice, but didn't want to order something until I could see it in person. That's where Duff's came in. I've driven by this place many times and thought they had a nice building, but had never stopped in. I told my Sweetheart that I'd like to stop here and check it out. We were greeted warmly when we entered. Dale introduced herself to us. She showed us an extensive selection of wedding bands. We were looking for simple matching metal bands. They had exactly what my Sweetheart and I were looking for. Even though we were going for simple bands, they had an extensive selection of alternative metals, and some really cool designs. We wound up getting simple bands but in a different metal than we had anticipated buying. Dale was great to work with, especially since we've had busy travel schedules and took great care of us. We are very happy with our experience and wouldn't hesitate to come back here again. read more

Just left Duffs, a great experience. They repaired my watch fast and professional. Brandon was very helpful and knew the procedures that would keep me from voiding my warranty. I highly recommend them. I'm coming back to buy a ring for my fiancé. I looked at them while waiting and they had very reasonable and great quality diamonds. Great place and honest approach! read more

Our family was very impressed with our first experience with Duff's! They were able to re-size a man's ring several sizes smaller with a quick turn, and gave a competitive price. My Mom found a gorgeous sterling and turquoise ring to buy, and we both saw some amazing fine jewelry pieces. The store inside is gorgeous and the staff was very friendly and attentive. They are a huge asset to the Keller Community. Support small biz! read more

My husband and I have used Duff's for several custom pieces and we are always thrilled with the work and their wonderful customer service!

Rude, overpriced - not worth your time. I dropped a ring off to get an estimate on a new ring with larger stones. Was told I would receive a call the next morning...never heard back, so I called the store the following day...the employee was put out by my call - said she would call once she received pricing....waited for over a week for a call back - never received one. Picked my ring up this morning - was told the quote was over 2k - crazy high price. They obviously did not want my business. read more

I recently needed an appraisal on my jewelry for a new insurance policy and decided to try them. I checked Yelp before going to their store and the reviews were very good. The minute we walked in we were greeted with a smile. Carmen took care of everything very quickly and was very professional. I returned for my jewelry a few days later and ended up buying a ring that I had been thinking about buying on my initial visit. I would highly recommend them to anyone. The store is very nice. The staff is amazing. They make you feel like you are so welcome. I dropped off my appraisal at my insurance broker and told him how impressed I was with their service. Because of my excellent experience, he will be referring any appraisals his customers may require to their location. read more

Be careful of these people. You call and verify their charges, and then when you get there, BAM... Typical bait and switch! BEWARE! Never going back! read more

I am very grateful to Duff's jewelry. Chris helped me design a engagement ring. He is a gift from the heavens. Always nice and eager to help out. Duff's has great prices and awesome customer service. I will be going back. Thank you Chris for being so patient and helpful. read more

Had watch battery replaced today. Very friendly, professional people. Definitely a store we'll be back to when it's time for jewelry..... or another watch. read more

I highly recommend Duff's Jewelry in Flower Mound. Their customer service is top notch. They treat you like family from the minute you walk in the door. My first experience with them was about a year ago when I had lost the back to one of my diamond earrings that my mom had given me. I happened to be in the area & decided to stop in to see about getting a new back. I was greeted by Kari who was so genuinely sweet. She went to the back & brought back a new one & checked to see that it fit. I asked how much & she said no charge. I was so impressed & I knew in that moment that I would be back to see about getting my Mom's anniversary band re-done. Well, it took me about a year to finally get around to it. My mom passed away a little over two years ago & she had given me an anniversary band that she was never really in love with, mostly because it was kind of a masculine setting. She kept telling me to take it somewhere & have it made into something I would wear & get use out of. But I had no clue what I wanted. I decided that I would take in her ring, as well as my original wedding set & a couple pieces of my grandmothers jewelry to see what they could come up with. I had decided that I wanted to design a whole new wedding set. Zach greeted me this time & was just as pleasant to deal with. He was so patient & caring throughout the whole process. He came up with a few ideas & sent it to his designer. A few days later he sent me the CAD pictures & it was perfect! After a few more days Zach called to tell me my rings were ready. When I put them on, I literally started to cry. They turned out better than I ever could have imagined! My rings are SO beautiful & have so much more meaning now that they are a mixture of my original wedding set, my mom's ring & my grandmothers stones. I will be forever grateful to Duff's & specifically to Zach & his patience with me while we figured out what to do. I can't recommend Duff's enough. They truly have the most caring, kind staff, their customer service is unbeatable (and in today's world basically unheard of) and their prices are VERY reasonable. Stop by! You won't regret it. read more