They were able to get my husbands nice watch working again at an affordable price Thankyou so muchread more

Who charges for an estimate to replace a watch crystal??? Quote: "leave the watch with me. It…read morewill take a month for my watch guy to look at it and it will be $15 for an estimate". I was a repeat customer having been there in the last few weeks to replace a watch battery and have a piece of trim reaffixed to the inside of the watch. I was charged for them to reaffix the trim piece, which subsequently fell back off. Hopefully they have more business than they need. I will not be returning. ITS NOT A HIGH END WATCH.

While I have personally only been in to browse a few years ago.. my husband has spent quite a bit…read moreof time there and his experience has been nothing short of amazing. All three of my wedding sets mean so much to me! : 1. My original set... while not purchased at collections they did resize it for me and the exact gold and color was absolutely perfect! I was so nervous to let someone else have my rings in their care, but collections made me feel confident and trustworthy as opposed to weary and nervous like I would have at any big box retail store. 2. My birthday present in 2025.. after this surprise my husband went in to detail about the process he went through to make sure every detail was perfect, and it sure is perfect! From approving the mold to the final product on my finger, they truly and obviously put in a lot of work and attention to detail! 3. My "20 year" gift.. while I'm only 33, my husband and I met when I was 13 and he was 15. He wanted a piece to commemorate the journey we've been through, and my has he and Collections did an incredible job! I will always recommend collections, they care for your jewelry as it is their own, and the custom pieces I have are incredible. You can tell they have years of experience and a great team to work with!

That was a business jewelry today... but they everything organized jewelers were quick battery…read moreexchange quick and great information for the future.

They are NOT a Rolex dealer. The staff said they stopped selling Rolex in Fall 2025. Otherwise, a…read morevery nice store and friendly staff. But they no longer sell watches.

Beautiful jewelry and very nice staff Bought a beautiful…read morering. Enjoyed the sale! Thank you

I've known about March Jewelers for several years. They've made many custom pieces for me during…read morethis time. The most recent was a two tone white gold and gold bracelet made from a diamond ring belonging to my mother that my dad had made for her. I only had an idea and they took that idea and captured it in a magnificent bracelet all hand made. I was brought to tears with the memories they captured. I'm grateful for every piece they make. I know my memories are forever.

Absolutely Blown Away. I had a completely wild idea of a pendant that i would like. The only thing…read morei had was a picture of some graffiti on a wall that i had found. Instantly, they had ideas left and right.. Put it down on paper, made a mold, and Created a Work of Art. I highly recommend anyone in the market for any type of jewelry to stop by. They even did a couple of repairs to another customer that was there. 5 customer service. Thanks again, I will forever enjoy my pendant

My family has almost exclusively used Abe's for everything we needed. From resetting the stone in…read moremy wife's wedding ring to cleaning an antique watch. He's never cheap, but actually I don't really know that since I never got another quote. Abe might be the cheapest around and I wouldn't know. You get what you pay for and I don't mind paying for quality work. Abe and his wife have always been friendly and honest with us, with a good selection to pick from or a custom piece.

Customer service is very poor - they did not follow up by calling me when my watch was ready…read morealthough they had it for several days. The owner gave me a bad vibe that said "we do not care about customers "

Picked out my engagement ring here 25 years ago and they are the same now as they were then! Truly…read moremade the experience of picking it out special then and making sure my ring stays in tip top shape over all those years! I have NEVER seen my ring on anyone else's hand, truly a one of a kind design! I'm excited to send our son there to look for his own engagement ring soon!

Always great service and great custom selection. We have used them for years and hopefully many…read moremore.

I wish I could leave 0 stars…read more Jack (man-child) and Lady Ann Miller are two of the most disrespectful people I have ever dealt with. Ladye Ann was actually pretty accommodating until having to get Jack involved. Which is when they turned on this weird stern mom and dad act. Both talking down to me as if I were their child. Stating that They "were going to talk, and I was going to listen" multiple times to even take a call with me. When I asked politely for them to hear me out, I was hung up on immediately multiple times. I have about 6 recordings of the ridiculous interractions i've had with the two of them on the phone the past 2 days trying to get this resolved. Initially I brought my wife's ring in for a repair of a loose main stone in her wedding setting. F, SI2,1.09 ct stone with no major visible flaws after 7 years of ownership. Purchased from a reputable wholesaler my entire family has worked with for 25+ years. When I recieved the ring back, I was told that "material was added to the prongs because they were weak. Ok, whatever is needed to make the ring solid. 2 min later I noticed a large imperfection partially underneath one of the prongs. The diamond now has a visible fracture or some sort of damage. The sales person stated it was an inclusion, and I refused possession of the ring and told them that was not correct. They requested my certification for the stone (which I provided, EGL Hong Kong) and brought the ring to a weekly meeting at which they decided to take the stone to their independent gemologist in Colleyville, who they would not provide the name of. The gemologist informed them that the stone was fracture filled previously and when heated the fill material came out, any clarity enhancement such as fracture filling would be noted on the certificate and is not. They said my jewler purchased a non-fracture filled stone, with an SI2 grade, then fracture filled the stone before selling to me. no inclusion or fracture is noted in the area on the certificate. Haltom's refunded my initial repair and offered to have the diamond fracture filled again. The repair was not up to par and the blemish is still plainly visible to the naked eye. I am unhappy. I wanted to get it done again by someone else and Ladye Ann would not tell me the name of the repair shop that did the mediocre job and ignored my messages and calls for nearly 2 weeks until I called back through the downtown store's main line. Regardless, I took possession of the ring and have sought out an independent gemologist and diamond cutter to provide secondary opinions. Which, I will be happy to update my review with if Haltom's is proven not at fault. Today, I got through to Jack. And, the conversation was more of the same, not accepting any responsibility for the botched repair, calling me names, saying my frustrations were essentially me blabbing (I can't remember the weird word he used). At the end of the conversation I lost my cool out of frustration for their smugness, inability to accept responsibility, and disrespect. I've never spoken to someone who had such a horrible demeanor. My recommendation is to avoid these smug unprofessional people and do your business literally anywhere else.

I sincerely cannot thank Will and the whole team at Haltom's Jewelers for not only their 100%…read moreprofessionalism but also for their sincere customer service. I could go into my huge spill as of why but seriously hands down the best of the best!

This place was very helpful. One of the few stores in the outlet that offer battery maintenance for…read morewatches. Although I wasn't looking for jewelry, they had wide variety of rings, chains, bracelets, and again watches. And the staff were very helpful and informative, even when admitting that my watch would need to see a professional shop to fix minor internal features