AJ was great to work with! I highly recommend Benchmark Jewelers! He made purchasing a watch, special! read more

Elizabeth was wonderful. She was not only great at sales, she also educated me on some interesting facts about diamonds and how to get the best value for your money. Elizabeth is the true diamond here! read more

Beware dealing with salesman AJ in N.E. Mall. My wife anniversary 4CT Cushion diamond fell out of the ring after 4 months from purchase date..AJ is very brilliant at selling and leaving out details to close a deal.His target is your HOME OWNER INSURANCE POLICY!!. Benchmark DOES NOT COVER CENTER STONES,all though there booklet said it's covered and AJ will tell you lifetime warranty lie but for only small diamonds circling the center..He had our ring modified ($2700 mounting) with someone he somehow no longer use now do to defects, then my wife diamond just slips out.He claims it was pressure.His solution was to apply another $9500 ring to our account and claim it on our Home Owner Insurance, when he told us Benchmark has a lifetime warranty. Please have your antennas ready when he target your HOME OWNER INSURANCE POLICY. While inside trying to resolve the issue, a gentleman entered the store with a Rolex Watch with a defective band that could have possibly slipped off his wrist. Hopefully if your reading this, its not to late, but imagine your wife waking you up to the image below. read more

Benchmark Jewelers - My wife anniversary ring. - Jewelry Near Me - Hurst, Texas

We went into Benchmark hoping this was a legit Jewelry in purchasing Bridal set. We request natural diamond and not Lab diamond. We were also told we had 60 days or 90 days to return ring if not happy with you. However we took the ring for appraisal. We were told the ring were Lab diamond. We were totally surprised and upset being lied too. When attempt to return we were told we could only get credit no refund. Do not trust this establishment. read more

Personalized attention with exceptional product knowledge. From in to out, these folks made an effort to have a conversation and not just sell me a product. Whether I choose to buy or just add to my wishlist, they presented me with the options to make an informed decision to best suit my wants and needs. Thank you, Ron and Christopher, for the experience in your location!! read more

These people are absolutely crooks. They lie about prices. They lie about the payment and they tried to control what you can and cannot see with the full details of the purchase. Total conn artists. read more

Mark was very patient & kind. I came back a few times before deciding. Will definitely come back to him for my next purchase. read more

Benchmark Jewelers - Jewelry Near Me - Hurst, Texas

Great Experience and Great Deal. Thank you for the Help. Mark showed great customer service and support. read more

Awesome customer service. We have shopped here for years. Nolie (spelling error I am sure) a true pleaser to work with. Thank you!

Worst customer service and products I have ever seen. They say you can return any purchase for a full refund if you are not happy within 14 days. Read the small print they have a "loophole" that says if they give you a discount off the MSRP it can't be returned. They don't tell you that until to try and return it. The problem is no one pays MSRP and Benchmark offers a MSRP discount on all of their overpriced Watches and diamonds. They even tried to pawn off a diamond that had cracks filled with glass as flawless. Fool me once, but never twice! Hazzah! read more

My wife and I have been customers of Benchmark for a number of years. Lisa and Christopher are always friendly, attentive, and very knowledgeable about the pieces. We will certainly be back. Thank you for everything Benchmark! read more

My husband and I have bought several pieces of jewelry over the last 11 years from Benchmark. My mom was here from out of town and we visited Mark at the NE Mall location and he helped us each pick out a nice piece of LeVian. He was patient and explained the lifetime warranty to us. I got a beautiful blue topaz ring with chocolate diamonds and mom got a gorgeous jade and chocolate diamond necklace. Thanks Mark! read more

Love this place for our jewelry needs! Thank you Christopher for your guidance and service! Recommending to all my friends and family. Hands down the best experience I've had with great selections! Thanks you! -Mary J read more

Christopher Franke has been my jeweler for several years. He has custom built many pieces for me and has never been anything but professional and courteous. He is not just a salesman, his knowledge of stones, gems and metals makes him the only jeweler that I will ever trust and I have referred him to all of my friends and family, and I do not easily refer someone. If you are looking for a trusted friend in the jewelry business, stop looking and specifically ask for Christopher Franke at Benchmark. read more

This jewelry store does amazing work! They know their craft and are committed to making the customer happy!! They out priced all the jewelers in Northeast Mall!! The jewelry is beautiful; it sparkles!! Please go in and ask for "Mark," then allow him to treat you really well! read more

Benchmark Jewelers - Jewelry Near Me - Hurst, Texas

Just wanna say what a great experience I have had at Benchmark. My sales rep was Nash and has always and continues to go above and beyond to ensure I receive top notch service and his attention to detail is unmatched. I would highly recommend Benchmark Jewelers in Grapevine Mall and make sure you ask for Nash!! read more

I want to give a big thanks to Amanda and Christopher for their personal touch with my concerns! They went out of their way to make some custom alterations and made sure I felt I was in the right place! read more

We went into Benchmark Jewelers looking for a wedding ring. My fiancé was unsure about what style she wanted. Christopher was very helpful and polite, balancing the line between being a salesman and showing respect to the customers perfectly. After visiting every jewelry store in the mall, we ended up returning to Benchmark, which had the style she really liked. Great rings, great people. read more

Christopher has been wonderful in the process of picking out an engagement ring to choosing our wedding band. He was very patient and willing to give me his honest opinion. We have already gone back many times and will continue to use him in the future. read more

These guys are a joke. Don't try and purchase any of their pre-owned Rolex's. The one that they tried to sell me was more than what you could purchase a new one for. EXACT SAME MODEL!! I know this because I have been shopping brand new Rolex's. When i called the GM out on it, he came up with the excuse that most people pay premiums for Rolex's in the store. Not true!! They do for certain models but not this one. Not to make accusations but he also told me since they underwrite the financing they are allowed to charge more. While I don't know if they underwrite the financing or not, I do know that you are not allowed to charge someone something more because they are financing. This is deceptive if they are not the underwriter for the loan and the fact that the GM is the one that mentioned this to me, he should be fired. Listen, I have no problem with them trying to sell this Rolex more than what a new one was worth. If someone will pay for it, do it. But don't lie and tell me something that you just randomly put together because you are embarrassed and can't come up with a good excuse. This review is for the northeast mall location. read more

Came in looking for a necklace for my boyfriend. I was helped by Leesa who knew what I wanted & helped me find the perfect gift

The sales staff very very pushy and aggressive. The diamonds they showed me were over priced and lesser quality than those of Jarrod. They showed me a used Rolex Mariner that I could buy new for the same price. Don't recommend and will not be back. read more

After having a few problems with my engagement ring, the staff here was very helpful. The Vice President contacted me and gave me a new ring. I am very happy! Thank you read more

I recently purchased a wedding ring from Benchmark Hurst store and I had a great experience. They have incredible selection of engagement rings. I went to 7 different stores before finding the right one. Staff was very good. I would recommend them. They have very good quality diamonds. I am glad I went to this store. read more

I walked into the store completely stressed out about picking out the perfect Christmas gift. I worked with Aubrey and Ron and they presented me with options that matched best for my interests and concerns. I left the store to explore other options, but it was their warm welcoming and their desire to find what works best for what I need, that brought be back shortly after. I felt like the genuinely cared about what I needed and tailored my options specifically to meet those needs without any added pressure to "get the sale". read more

The Benchmark salesman told me that I was getting a $10,000 diamond for $5,500.00. He even gave me an appraisal certificate for the $10,000. After about 6 months I noticed that a small line starting to appear. I thought it was just dirt and took it to another jeweler to get it cleaned and they did a free appraisal on it also. They said that it was a CE diamond and the value was around $3,500. I told them that I was told it was $10,000. He said it would be if it was not a CE diamond. Asked what that was and he said that it had cracks that were filled in with glass and the glass was separating from the diamond because of age. I pulled out my original documents and sure enough in small print was a "CE". I was not happy out being mislead. I spoke to the salesman and he said that almost all their diamonds are CE. He said I should have known that I can't get a $10,000 for $5,500. I wouldn't trust Brenchmark with a gumball ring. They lie and say anything to get a sale and then write you off as a customer. Stay clear or you will end up with a diamond that is worthless after a few months. read more