I've worked with Southlake Jewelers over the last several years with some custom rings, and I have…read morenot been disappointed. My recent project was to replace an engagement ring that was lost, but decided to go in a different direction. (new stone shape, new style, etc) Kari was especially helpful and enthusiastic! I love my new ring. They are very professional, very caring, and very enthusiastic to help get your vision realized. Because they are an independent jeweler, instead of a chain, they also can offer you a better price point for custom jewelry.

We LOVE LOVE LOVE THIS STORE! I completely trust them with all my precious jewelry. They have great…read moreprices and beautiful pieces. My husband had them Custom make me a new engagement ring. It's GORGEOUS. I have taken several pieces to them to get fixed and cleaned and it's always a family friendly experience. Such sweet genuine people be

Beautiful jewelry and very nice staff Bought a beautiful…read morering. Enjoyed the sale! Thank you

An amazing store with excellent service. The selection is hard to match, too. You will be treated…read morelike a lifelong customer on your first visit!

Friendly family custom jewelry makers. And a number of nice pre made jewelry…read more Learned about this business only recently, though I have been in the area since 1985. Nice local find.

Who charges for an estimate to replace a watch crystal??? Quote: "leave the watch with me. It…read morewill take a month for my watch guy to look at it and it will be $15 for an estimate". I was a repeat customer having been there in the last few weeks to replace a watch battery and have a piece of trim reaffixed to the inside of the watch. I was charged for them to reaffix the trim piece, which subsequently fell back off. Hopefully they have more business than they need. I will not be returning. ITS NOT A HIGH END WATCH.

I love love love James Avery but there isn't one close to my home so I usually only go to one…read morelocation because when I pop in to get a charm put on or have my bracelet cleaned I'm usually told that it won't be ready for a ridiculous amount of time at other locations. So I was running errands and popped in as I had a charm that I needed to add to my bracket. The moment I walked in the door I was greeted (by does one expect less at James Avery?) and asked how can they help me today. I told the sales clerk that I needed to add a charm and asked about how long will it take. She told me it wouldn't take long and I almost fainted. She assisted me with locating the perfect spot on my bracelet and while she worked on it another clerk assisted me as I walked around and looked at other charms. I had some other errands to run and I was going to come back but before I could walk out the door, my bracelet was being brought to me. Kristen, you went above and beyond and I only wish that you were closer to me as I walked out the door a very happy customer!!!

Talk about your customer service!!! I didn't know it still existed, especially to this extent. I…read morehave to give a HUGH shoutout to James Avery and their incredible team especially the manager, Alexandria, at the San Marcos store. About a month and a half ago my daughter and her grandmother went into their store to get a couple links added to her charm bracelet. Of course they have to ship it to Kerrville to get it fixed and would mail it back to us as soon as it was done. Since her grandmother is the one that took her to do this we didn't have any of the information on when it would be returned to us. After a few attempts of getting the shipping information from her grandmother we finally got it. Once we looked up the tracking number it said it was delivered over a month ago by UPS.....WHAT?!?!?! We never received anything, and with it being so long ago we figured it would be a complete loss. Figuring that whatever address they delivered to was enjoying it. After trying to start a claim with UPS, with little hope in mind, I got to a step that made me think I better call James Avery just to make sure I didn't need anything from their end. Once I got Alexandria on the phone that was it, I didn't need to do anything else. She handled everything. They even sent Ava a new replacement bracelet and took several days and emails to make sure it was exactly like the one that was lost. And doing this all before they have anything settled with UPS. I am absolutely impressed and beyond grateful. I am a customer for life (not that I wasn't before but this just sealed the deal). If you want excellent customer service, the friendliest people and top notch jewelry, James Avery is the place to go.

Kendra Scott remains one of my favorite stores. Staff are always so pleasant. The selection is…read morelovely. The store is always welcoming and inviting. This location was super easy to get to with ample parking. I did have to wait a little as they were busy but it wasn't an issue at all.

I had such a great experience at this location thanks to Connor! My necklace was badly tangled, and…read moreshe took the time to carefully untangle it free of charge. She was incredibly quick, kind, and genuinely happy to help. Amazing customer service. I'll definitely be back!

You feel like cherished family when you walk into Richard's - their customer service is exemplary…read more Richard and Richard's daughter Brooke are very customer centric jewelers with great knowledge of the industry and like her father - Brooke also has excellent taste and style in jewelry to help you make informed decisions on your purchases & repairs.

Everybody is so nice! My ring was perfect. The prices are…read morealso very good compared to other jewelers in the area!

Chase was personable and helpful in feedback on anniversary bands tried on with existing engagement…read moreand wedding band. It's hard to find a lot of variety in jewelers, but there was a nice amount for my interests.

Chase at Jared Jewelers delivered an outstanding experience from start to finish. He took the time…read moreto understand exactly what I was looking for and guided me thoughtfully without any pressure. Thanks to his expertise, we found the perfect watch for my 19-year-old son--the Tissot PRX Powermatic 80--and it couldn't have been a better choice. Chase made the whole process easy, enjoyable, and genuinely memorable. Highly recommend asking for him if you want knowledgeable, attentive service.

Situated on the peripherary of Southlake's Town Square, Grayson Allen is a refreshing welcome from…read morethe National chain jewelry stores. This is truly a fine jeweler, with the requisite unrushed, knowledgable, personable service. Quality of their offering supercedes quantity. Many exquisite one of a kind pieces. Very cosy environment and beautiful displays. For that true special occasion, this is the place to go.

I needed ball sizers put on a ring to keep it from spinning. I was informed that their jewelry…read morerepair person was only in shop twice a week and repairs took at least 7 days. Then they quoted me over $200 to have the ball sizers put on and over $300 for a U sizer, which is exorbitant. I have had ball sizers and U sizers put in rings numerous times by highly regarded jewelers and have never paid more than $100. Got two more quotes from other local reputable jewelers, both came in under $75. So, you know something is up here. Seek repairs elsewhere.

I always take my wedding band and engagement ring to different Zales locations for the diamond bond…read moreinspection, but whenever around the store (which is often), I stop in and get my rings cleaned to keep them nice and sparkly. The staff is always friendly and greets my husband and I with kindness. Never had an issue at this location or any other Zales.

Zales is located in a "shopping mall" - There's restaurants, Central Market, and boutiques. Across…read morethe street, paralell to Zales, there's more restaurants such as RA and Rush. Across the highway is Southlake Town Square - more boutiques, restaurants, and Trader Joe's. You can't deny that this is a prime spot to have Zales. I went there today to get my rings cleaned and inspected. I came about 1pm, as I entered, the two workers greeted me and asked if I had an appointment. This was the first time I was ever ask this question. I replied if I needed one. The gentleman said that because the holidays are coming up, it's best to have an appointment. I guess I was lucky because I was the only one in the store. As I gave my rings to the gentleman, a woman asked for my information. As i was giving her my information, I noticed that her phone was on. It seemed like she was scrolling through reels since it was a slow day. But what was most disturbing was that the reel was two rabbits humping... it could have been bad timing, but I felt extremely uncomfortable. As she finished getting my information, I sat down on the chairs while I wait for the gentleman to finish my rings. My rings were beautiful and sparkly. I'm always so happy that my husband bought my rings from Zales AND bought the protection package. I highly encourage you to spend a little bit more money for the protection package... it's 1,000% worth it!

Kyle's Jewelry in Lewisville, Texas refinished my treasured angel pendant necklace and now it is…read morejust like new ! They have stunning pieces of jewelry, many of which are custom-made. A jewel of a jewelry store ! 5 stars !

Fixed a broken bracelet and made it better and stronger than new. Truly appreciate it.read more