Chase at Jared Jewelers delivered an outstanding experience from start to finish. He took the time to understand exactly what I was looking for and guided me thoughtfully without any pressure. Thanks to his expertise, we found the perfect watch for my 19-year-old son--the Tissot PRX Powermatic 80--and it couldn't have been a better choice. Chase made the whole process easy, enjoyable, and genuinely memorable. Highly recommend asking for him if you want knowledgeable, attentive service. read more

Went to get my engagement ring resized and was promised that the engraving would stay and it would appear the same. Only went down a quarter size. They RUINED the band to a point to where they said they'd have to saw off the back and redo it. This was one week before my wedding and we dealt with one team member who ignored us and was incredibly rude. The back of the band is misshapen and literally came back in a squiggle line. Very very disappointed. read more

We went in with a bracelet we got our Mom in Italy that had a broken clasp, and the wonderful employees fixed it free of charge!! Thank you so much!! Y'all are the best!!!!!! read more

BEWARE of Jared's Jewelry in Southlake - A Costly and Frustrating Experience I want to share a very disappointing experience I had with Jared's Jewelry in Southlake involving a TAG Heuer Carrera watch. I initially brought the watch in for repair. I spoke with a rather odd salesperson who told me they don't do repairs in-store, but they could send it off. I agreed, and after several months, I received a call saying the repair would cost around $1,000. I approved the repair. Months later, I picked up the watch and saved it in my safe as a graduation gift for my son. Seven months later, on the second time my son wore it (to a family dinner), the hands literally fell off the watch. I returned to Jared's, explained the situation, and was shocked when they told me there was nothing they could do to help. This was a $6,000+ watch, and I had already paid them to fix this exact problem. I insisted they send the watch back for review. Several months passed again, and they came back with a new estimate of over $600 to repair the same issue. I told them to send it back and decided to take it elsewhere. Thankfully, I found Garner Wallace Fine Timepieces & Jewelry in Keller, TX. Their team was amazing -- professional, kind, and honest. They had the watch ready in just 4 days, and when I went to pick it up, they told me, "No charge -- it was an easy fix." Unbelievable! Final Thoughts: AVOID Jared's in Southlake. They wasted nearly a year of my time, charged me over $1,000, and failed to do the job properly. I highly recommend Garner Wallace if you value quality service and integrity. read more

Victoria supported my wife and I. Extremely kind, patient, and provide what she believed to be the best option for resizing her wedding bands and replacing a missing diamond on the engagement ring band. She was thorough, professional, kind, and had great energy. She spoke to my kiddo many times and at 16 months, he's still very shy but he smiled back each time she said something. We were quoted 24 hours. I came the next day by myself and everyone was just as nice except for an older gentleman. He gave this strange look every time we locked eyes BUT I didn't let it consume me. Victoria helped me again and retuned the rings to me. They looked great! Amazing staff you have there. Even when it's busy, they acknowledge everyone and make you feel welcomed. Thanks Victoria and crew. We appreciate your dedication to getting it right. read more

I have been standing in the store for 20 minutes completely being ignored. Initially, someone was "busy" with boxes and when a different sales person freed up, they went and took over with boxes and have been more or less ignoring me entirely- I guess if you're already wearing an engagement/wedding band, you're not a valued customer, only if you're shopping for one. Update: I did get served eventually and the young man who helped me was extremely polite and forthcoming, especially given the fact that I had to wait so long. Good job recovering! read more

Jared - Jewelry Near Me - Southlake, Texas

Great experience from walking in store, selection of diamond, sizing, setting, ring. Service was friendly & knowledgeable. Was perfect value for quality of stone, setting, halo and ring type. Jared will find a quality piece with the budget you have. read more

If I could give a negative review, Id do it faster than I could even open the store door. This specific man named Rick who works at Southlake, Tx. Jared expressed how much of a homophobic he is as when he asked if it were for myself or my lady friend who was with me and as we said no he said "Oh good, I hope thats not what we were doing here". In addition, as questioning about a specific type of jewelry, he showed no knowledge on what a raw amethyst was.. Unfortunately, with the impression this has given us, Jared will no longer be on the list of options on where to find any type of jewelry on any kind of occasion. With that being said, neither will others I share this experience to. read more

I went to look at engagement rings with some friends, and I will totally acknowledge I was excited but definitely nervous because I hadn't looked before, and I don't tend to wear jewelry so I was nervous that I wouldn't know what to do or how to pick. It's also such a big life step to go look at rings. The woman who welcomed us in was so nice and did a lot to show me what options there are and made me feel confident I'd be able to learn what I liked. However, the person she passed us off to just really made me so sad. They kept making comments about how nervous I was and how I needed to stop being nervous and have fun. (Best way to get someone to stop being nervous is to keep telling them how nervous they are right?) They told me several times the things I wanted were wrong. I said I wanted gold prongs? "No you don't" (I understand gold can add a tinge of color as opposed to platinum. I do not care.) I said I wanted to give my boyfriend options to pick? "No you don't" I said yes I actually do. "NO you don't". I don't know why they felt the need to argue with me. They even said at one point when I mentioned not wearing jewelry, they said that for a lot of girls they've seen that don't wear jewelry it's because they haven't found someone that loved them enough to give jewelry to them. Like what?!? I told the person that wasn't true. I guess I get it was supposed to be a joke about "finding the one", but wow it hurt. This was supposed to be a fun experience and a way to figure out more of what I want, but I ended up having to go to the restroom to cry before leaving. There were a couple of other things that were said, but this gives the picture. I'm sure this person meant well and was maybe trying to be funny, but I don't appreciate being told that the things I want are wrong and that I've never been loved and that I needed to lighten up. read more

***ALERT!!!!!*** The Golden Excellence of Customer Service of the Year Award 2019...goes to JAREDS OF SOUTHLAKE!!! GM COURTNEY FRANCIS of Southlake and her entire staff have gone above and beyond the normal and expected for the second magical visit. First a shout out to Courtney, again, for her professional assistance and will say a very good skill of persistence in helping me purchase the most priceless piece of jewelry I've ever owned and absolutely love my new TAG timepiece. Thank you. My reason for this post is to say a huge and with all my gratitude THANK YOU for your superior help and customer service. Without all the bashing details about another DFW location, you came through shinning by earning my loyalty And trust by making up for others who did not care as much for my situation. Courtney made the phone calls needed for my resolution and before I left Southlake I was assured that all would be taken care of. Another satisfied customer and smile on my face. For the purdiest shinny rocks you will ever find, GO SEE COURTNEY AND ASSOCIATES AT JAREDS OF SOUTHLAKE. Located in the Southlake Town Square. See y'all again real soon!! read more

Brought my ring here to have the diamond reset. Victoria was so nice and helpful, she showed me how my stone had a number etched on the side. I really felt comfortable leaving my wedding ring in their care. Will definitely be back! read more

Jennifer, Victoria and Ivan solis all attended to me this was all supposed to be a 6 month inspection and small sizing down they but they messed up my ring, and it started thinning towards the bottom Victoria the so-called manager got involved not only did she lie when she would be calling me I never received a call I had to reach out myself, then Ivan Solis got involved promising me that everything would be getting taken care of my first original ring when they sized it down started thinning said they were going to remake the whole ring (which isn't what I wanted for sentimental purposes) but ended up doing it because my ring looked terrible. They called me back two days later and said my ring was done. It was not done to my liking. I gave them the example, which is the black ring shown below what it's supposed to look like it was very symmetrical, the new ring that they had given me, and lined up perfectly, not heavy hammered like the black ring so they told me they will remake it and I asked for a form of compensation anything they could do because now it'll be three times today being four times going up there Ivan had reached out to me, told me that the ring was sent out to be recasted, and made exactly like the black one, and as far as the compensation the only thing he could provide for me was a free engraving inside the ring I declined the engraving and asked if there could be any sort of in-store credit. I could shop for my wife for some thing he told me no then I asked if he could at least make the ring 14 karat. He said he would get back to me by the end of the day, never heard from him called me this morning saying, and I quote I have great news, the ring is done and we were able to make it in 14 karat. Proceeds to send me a picture and says the pictures do not do it justice but it looks exactly like the black ring when I got there. It was a completely different style so I had asked for my original messed up ring, and when he came back, he tried to give me the ring they so called remade the week prior said that was my original ring after Victoria had told me to my face that that was a completely completely new and remade ring. Ivan then proceeded to giggle in my face at the fact that nothing lined up. I just want my ring fixed the right way, and I will never be bringing my business back to Jared and Southlake. read more

A+ Customer service!!! Came in with a dead watch that couldn't be fixed BC it was swiss. My ring had an issue so I had them look at it BC the middle diamond was loose and they couldn't fix, my ring had loose prongs...( insurance liability once over a price point needed paperwork with me.) 4 star BC I wasn't able to get much done but didn't leave feeling bad about it. But a 5 star customer service! It was impeccable! Even tho they couldn't help me with my jewelry the gentleman in the front gave me suggestions and cleaned my ring! I love when customers are treated greeted and taken care of. I hope to come back in May to get my daughter the purity ring her little heart desires! read more

My husband bought me an Omega for my birthday but it was the wrong color. I wasn't able to locate one to exchange it at my local stores and Randi had one brought in from Colorado so that I could get the one I preferred. She was so willing to help me, and I couldn't be happier. In the future I would rather drive a little farther for this excellent service. Thank you Randi! read more

My best friend and I went in to the store to check out engagement rings. Her long term boyfriend had told her to start getting an idea of what she wanted and what she liked. Gary helped us and was amazing and so sweet. He knew we weren't making a purchase today- as we were just creating a wish list to send to the boyfriend to get an idea of what she wanted. Gary was so accommodating and helpful. He showed us all the different styles and let her try on multiple rings combinations. He was very knowledgeable and so kind. He made her experience worth while!! I was just along for the ride but I encountered many sales people during my engagement ring search and Gary was top notch! I highly recommend making a stop here and letting Gary help you in your search! read more

Needed help fixing a watch strap. As it turned out, they weren't able to help me, but I was very impressed with the friendliness and customer service orientation of the staff. No fewer than 3 times I was asked if I could be helped, and the girl (Britney?) who helped was the epitome of friendliness. I almost wish I had a reason to be there so I could experience it more! read more

Amazing service. I was on my last leg of trying to find a ring around the style that my girlfriends mom and sister were showing me. I was hoping Jared would have at least something similar. No. They had EXACTLY what I was looking for. I was assisted by Jennifer, and did she know her stuff and give me great options. I found what I liked and she helped me find similar things as well. I ended up going with what I saw I loved and customized it. She helped with the process and made sure it was everything I wanted. Amazing service and I can't wait to get the ring I made for my girlfriend. read more

My husband and I visited the Southlake store twice in one month. The first time we went about 2 weeks before Christmas and it was quite busy. But after waiting over 30 minutes without being acknowledged we left. I went home to purchase my Christmas present online instead. Today, we went back because I wanted to buy a sturdier chain for my pendant. When we arrived, there was about five customers and about 5 employees (most employees were behind the service/repair desk). There were two other customers that were looking at engagement sets and being assisted. We were told twice that somebody would be right with us. We watched several customers come in after us - most going to the service desk. After about 20 minutes, knowing we should be next based on who came in after us, one worker was walking around with a said she would be right with us. She then went to the service desk to finish up with a customer. She then looks at the customer behind the one she was assisting and told them as soon as she was done with her customer's ring she would assist the. WAIT! She just told us that less than 2 min ago! So, twice we went there to give them money for something to make us feel good and twice we were snubbed. So, if you go there, the best way to get assistance is go look at the most expensive engagement sets.... The workers will be there to show you those rings faster than a vulture on a fresh carcass! read more

The staff is amazing at this store. My fiancée had a car paint pen explode in her hands while wearing her engagement ring and black car paint literally covered the entire ring. We quickly washed it as well as we could but it still had paint all over it. I ran it down to this Jared location and was helped immediately and they quickly assured me they'd take care of it and get it cleaned up. They went to work cleaning it right away and kept updating me on the progress while I waited. After only about a 20-30 minutes they had the ring ready to go and it looks brand new again and didn't charge me anything for the cleaning. This experience could not have been better. A+++++ customer service and we will continue to come back to this location. read more

I just want to thank the manager Gary and his associate Roy. They went above and beyond for my mom and her issue with her jewelry. Gary, thank you for your kindness and patience with our questions and concerns. You treated me and my mom like family and that is such a blessing. Roy, thank you for your patience and helping us as well. I appreciate you taking your time with us and treating us like family as well. You are all amazing and definitely have customers for life. Thank you again! read more

I cannot say enough great things about this Jared! The day before the crazy Texas snowstorm, my engagement ring broke! The following Saturday was my wedding. Due to the storm, I wasn't able to get it to this Jared until the day before the wedding. The Jared in Southlake was AMAZING and fixed it and resized my wedding band in less than 3 hours. Ashlyn was the most friendly person ever! read more

Jared's in Southlake is one of the best jewelry stores I've ever been too. I've been to many every where from Austin, Grapevine, and Dallas. Everytime my partner and I go, it's like visiting family. Sometimes they are so busy that it's a little wait but the wait is worth it. Brittany who is one of the managers and Jennifer are some of the best jewelry experts. So much so we've bought 6 pieces of jewelry from them. The variety and experience is something you'll never forget here. When making a big life decision for an important piece such as engagement ring, mothers day gift, or even your husbands wedding gift. Dont make the mistake of going anywhere else. read more

Ricky Stokes was so helpful and a breath of fresh air! If you need help picking out jewelry make sure to ask for him he'll answer all of your questions and help you find what you need! read more

I visited this location twice during the holidays. My first visit was December 23, and I purchased a Pandora bracelet for my wife for Christmas. On that visit the store was quite busy but staffed perfectly to handle the rush. I was served quickly by a very knowledgeable staff member. Had I written my review then, they would have received 5 stars. I returned on December 27 to purchase a charm to add to the bracelet for our 23rd anniversary. The store wasn't busy at all, but customers were standing around waiting to be served. I finally left, returning later to try again only to have the exact same experience. Had this been my first visit to this store, I wouldn't return and this would be a rare 1-star review. Because I've visited several times and generally enjoyed prompt service, I'm treating my Saturday experience as an anomaly and awarding 4 stars overall. read more

I can't speak to the sales department but I'm beyond frustrated with the repair process. There is an issue literally every time I bring my engagement ring in for check ups and repairs when a stone fell off the band. The person helping us always seems to be confused and has had tech issues and has to go back and forth with the manager for various reasons. I don't understand why I have to go through this process every time. It seems like such an easy repair to log but I dread having to deal with this. I'm now to the point where I'm thinking about purchasing a ring from another jeweler just to avoid this. read more

Brand new to the area, went to have my Jewelry inspected. The management at this Jared's need help. The lady literally yelled at customers and referred to a pair of customers as the "ones staring at us" when describing to another employee who was next in-line. I will not return to this location. Never have I been to a Jareds with this low level of customer service. read more

Went in to look for a wedding band, before even finding something I liked they started talking about financing. It felt like we were getting mauled. We left as fast as we could and found something we loved at Zales down the street. read more

Extremely unimpressed with the service at this store. Brought watches in to be serviced and 4 weeks has turned into 7 weeks with no explanation and I can't get a straight story and to add to the mix, their store phones have been down for 4 days. Would never be a customer at this store again. read more

Just be advised....Took my 20 year old Omega Constellation in -- to have 2 links ( which i supplied) added to the band.They charged $ 37.00 plus tax to add the links. I thought this was excessive by 50%.... Just exploiting the customer. Many good Jewelers would have done this a as courtesy or for a nominal fee....$10 or $15 Shop around BEFORE you go here...much better options for simple watch work. read more

Run from this business establishment. Friendly greeting to lure you in to make a sale. Follow up service is not handled so nicely. Not sure the workers doing the repairs and sizing are proficient. Beware! Bought a man's wedding band but needed it sized. Clerk (did not reveal being a trainee) rang up sale and said it would be ready the same evening at 7 pm. We were so excited! We left the store and were contacted shortly by trainee employee telling us she goofed on price. Told us there would be a sizing charge when we returned. At 7 we returned. A gabby clerk jumped to get our ring. We noticed the employee who sold us the ring still working but not acknowledging us. Sure is odd she didn't want to make sure our special wedding band was exactly what we were expecting and we were satisfied customers. Isn't that what good salespeople do? Gabby gal pulls ring out of plastic bag and hands it to us. Poor presentation. Instantly we knew it was not our ring. Gal zooms away "to find" correct ring. Comes back with same ring. We were less than thrilled with the mistake and trainee avoidance and ring not ready. We asked to speak to manager. She appeared and said she would not charge us for the sizing (trainee error). She got involved with the ring problem. We were told to wait while the worker reworked the ring ?? Happy feeling of wedding ring gift dwindling. Circus environment as they tried to explain mistake. Ring still not ready. Hmmm. Do we want a reworked ring done hastily? Future repairs wanted in this store? No. Cancelled the order and left with no ring. Our special event evening was ruined. Shame on you Jareds! read more

Poor service! Just because my daughter only wanted to have 2 links taken out of her watch does not justify poor service. You made her wait for 50 minutes and she finally gave up and left. Your jewelry just is not nice enough to justify this kind of snootiness. Shame on you. Remember that parents of those teens you treat poorly spend a lot at jewelry stores. You have lost me and my wife. I hope others stay away. The whole lot should lose your job. read more

DO NOT take your jewlery here for repair!! I wanted to give 0 stars, but this app wouldn't let me. I dropped my husband's Movado watch off for repair two weeks before Christmas. He got it from my Mom who died from cancer several years ago, so it's literally invaluable. Got a call saying it was ready the first Friday of the New Year. My husband & I go pick it up and they couldn't find it. They searched the store for 30 mins and did not find it. Apology after apology, but no watch. Then the guy checks the system to see that it was still out for estimates and it would be another week. The following week I get another call saying it was ready. I swing by the store again & still no watch. I stood there for 40 minutes while they searched the store for my watch. They finally find it and promise it will be ready in a week. Against my better judgement, I agree. Two weeks go by and no one calls. I just called and the guy tells me he can't find my husband's watch!!! What the hell! I demanded to speak to the manager and then the guys says he'll have him call me back in 15 mins. Well 40 mins go by & I finally call them and speak to the manager Reggie who tells me the watch is ready. No apologies, no compensation for the inconvenience, nothing. Worst customer service & even worse organizational system for the repair shop. NO ONE knew what was going on at any given moment and now I'm praying now the watch repair actually holds up. read more

I bought my engagement ring there. My fiancé and I went back to get his ring and I have never experienced such bad service. It was busy which I understand but there was employee who just started who kept seeming to purposefully overlook us. I had to ask for help as she walked by us. She turned it over to someone else to help us so she could go help someone else. The next employee kept trying to rush us through trying on rings and taking the ring pallet away. I had to explain a couple of times we were still trying on rings. She then excused herself to go help another customer she knew by name and never paid attention to us again. read more

This review is for the customer service I received from Brittany. She was extremely friendly and helpful. She went the extra mile to help me find an engagement ring. Go see Brittany at Jared in Southlake! read more

Went in recently to have a ring created. The service was so great I returned within the same month to buy a Bulova watch and a new pair of earrings.I had initially bought a watch wore it for a day and decided that I didn't like it and they took it back no question. I was a little worried about whether I could return it since they removed a link to make it fit but they were so pleasant about the whole thing. Amanda (the new mngr) is wonderful! They all are so patient and I honestly don't want to go anywhere else. I am sure we will continue to make all of our purchases here. read more

They used to have lifetime battery replacement for watches - went in this past weekend and was told they couldn't "find" me so they couldn't do this. Also, took a ring (my great grandmothers) for repair and they couldn't do it in house so they sent it out and then called me 3 weeks later saying they couldn't fix it. When I picked it up, they just handed it to me...no checks to make sure it was still the same ring they sent off and when I asked for this, they seemed put out by the requests. I'm sorry, but you had my ring for 3 weeks - it is not unreasonable to ensure it is the same one with the same diamonds that I left with them. I will never go back to Jared again. read more

I recently ordered two rings from Jarrod.com - NEVER AGAIN! Extremely dissatisfied is the understatement as the products that I ordered DID NOT look anything like it's a picture and the quality advertised! I went to the Southlake store on Friday, May 3rd and was extremely fortunate that two amazing representatives - Jennifer Parker and Janine Ferrari was working that day! From the moment I walked into the store they both greeted me with a "welcoming" smile and a "willing to help" attitude! They made it a priority to go OVER and BEYOND to work with Jared.com to resolve my issue! Because of the passion they both have for their job and more importantly their customers, I went from being a VERY DISSATISFIED customer to becoming a VERY SATISFIED customer! I highly recommend purchasing from Jared in Southlake because of the OUTSTANDING customer service one will receive from Jennifer and Janine! read more

DO NOT have them work on your jewelry if you can help it. This location has some shoddy Jewelers at best.