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    Jared

    3.2 (38 reviews)
    ModerateJewelry
    Open 11:00 am - 7:00 pm

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    10 years ago

    DO NOT have them work on your jewelry if you can help it. This location has some shoddy Jewelers at best.

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    Ask the Community - Jared

    Review Highlights - Jared

    Brittany who is one of the managers and Jennifer are some of the best jewelry experts.

    Mentioned in 2 reviews

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    Southlake Jewelers

    Southlake Jewelers

    4.5(58 reviews)
    0.5 mi
    $$

    We LOVE LOVE LOVE THIS STORE! I completely trust them with all my precious jewelry. They have great…read moreprices and beautiful pieces. My husband had them Custom make me a new engagement ring. It's GORGEOUS. I have taken several pieces to them to get fixed and cleaned and it's always a family friendly experience. Such sweet genuine people be

    I have done business with them for a couple of years. I had a Hawaiian wedding and sized in there…read more They had to do it twice. It ended up being in between two sizes. When I was in the store a while ack it still didn't fit. I left it there and told them I would think about what finger I was going to wear it on. Of course I had paid for it. When they couldn't find it, they said I had picked it up! Now why would I do that when it didn't fit properly twice and needed to be redone. She all ut called me a liar. Two of them had searched for it. There was no signature that I had received it. I had heard some derogatory comments about them lately. Now I am joining in. Never, ever again. Find a new jeweler as I will. I have now lost a sentimental piece of jewelry that THEY lost! WEll, I agreed to take this post down although I know it is correct. They had sized it twice. Too large and too small. Is I agreed to leave it there until I had decided what finger at this point because of the miss sizing. They showed me some yellow receipt that showed I had left it along with other items. They said I should have my ticket. I KNEW I was right. I came home and found the ticket. Glory be. After being made to feel I was lying I am finally vindicated. They charged me 145. to size it and then lost it. It can't be replaced for sentimental reasons. The way the sales girl made me feel was less than human. Common sense tells you if you pick up jewelry at a jewelry store, you should have to sign for it. I was also picking up the appraisal for 3 ladies Rolex watches. What if it had been a Rolex watch?

    Photos
    Southlake Jewelers
    Southlake Jewelers
    Southlake Jewelers

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    James Avery Jewelry

    James Avery Jewelry

    4.1(23 reviews)
    0.1 mi
    $$$

    I love love love James Avery but there isn't one close to my home so I usually only go to one…read morelocation because when I pop in to get a charm put on or have my bracelet cleaned I'm usually told that it won't be ready for a ridiculous amount of time at other locations. So I was running errands and popped in as I had a charm that I needed to add to my bracket. The moment I walked in the door I was greeted (by does one expect less at James Avery?) and asked how can they help me today. I told the sales clerk that I needed to add a charm and asked about how long will it take. She told me it wouldn't take long and I almost fainted. She assisted me with locating the perfect spot on my bracelet and while she worked on it another clerk assisted me as I walked around and looked at other charms. I had some other errands to run and I was going to come back but before I could walk out the door, my bracelet was being brought to me. Kristen, you went above and beyond and I only wish that you were closer to me as I walked out the door a very happy customer!!!

    Talk about your customer service!!! I didn't know it still existed, especially to this extent. I…read morehave to give a HUGH shoutout to James Avery and their incredible team especially the manager, Alexandria, at the San Marcos store. About a month and a half ago my daughter and her grandmother went into their store to get a couple links added to her charm bracelet. Of course they have to ship it to Kerrville to get it fixed and would mail it back to us as soon as it was done. Since her grandmother is the one that took her to do this we didn't have any of the information on when it would be returned to us. After a few attempts of getting the shipping information from her grandmother we finally got it. Once we looked up the tracking number it said it was delivered over a month ago by UPS.....WHAT?!?!?! We never received anything, and with it being so long ago we figured it would be a complete loss. Figuring that whatever address they delivered to was enjoying it. After trying to start a claim with UPS, with little hope in mind, I got to a step that made me think I better call James Avery just to make sure I didn't need anything from their end. Once I got Alexandria on the phone that was it, I didn't need to do anything else. She handled everything. They even sent Ava a new replacement bracelet and took several days and emails to make sure it was exactly like the one that was lost. And doing this all before they have anything settled with UPS. I am absolutely impressed and beyond grateful. I am a customer for life (not that I wasn't before but this just sealed the deal). If you want excellent customer service, the friendliest people and top notch jewelry, James Avery is the place to go.

    Photos
    James Avery Jewelry - Faith, Hope, & Love Twisted Ring!

    Faith, Hope, & Love Twisted Ring!

    James Avery Jewelry - Front of store

    Front of store

    James Avery Jewelry

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    Zales - This is the Southlake Zales that can't boil water or touch jewelry from outside. But still do.

    Zales

    3.1(15 reviews)
    0.2 mi
    $$$

    I always take my wedding band and engagement ring to different Zales locations for the diamond bond…read moreinspection, but whenever around the store (which is often), I stop in and get my rings cleaned to keep them nice and sparkly. The staff is always friendly and greets my husband and I with kindness. Never had an issue at this location or any other Zales.

    Zales is located in a "shopping mall" - There's restaurants, Central Market, and boutiques. Across…read morethe street, paralell to Zales, there's more restaurants such as RA and Rush. Across the highway is Southlake Town Square - more boutiques, restaurants, and Trader Joe's. You can't deny that this is a prime spot to have Zales. I went there today to get my rings cleaned and inspected. I came about 1pm, as I entered, the two workers greeted me and asked if I had an appointment. This was the first time I was ever ask this question. I replied if I needed one. The gentleman said that because the holidays are coming up, it's best to have an appointment. I guess I was lucky because I was the only one in the store. As I gave my rings to the gentleman, a woman asked for my information. As i was giving her my information, I noticed that her phone was on. It seemed like she was scrolling through reels since it was a slow day. But what was most disturbing was that the reel was two rabbits humping... it could have been bad timing, but I felt extremely uncomfortable. As she finished getting my information, I sat down on the chairs while I wait for the gentleman to finish my rings. My rings were beautiful and sparkly. I'm always so happy that my husband bought my rings from Zales AND bought the protection package. I highly encourage you to spend a little bit more money for the protection package... it's 1,000% worth it!

    Photos
    Zales - This is how they'd like you to see them, pretty, mostly white, some black but NO brown. They will lie to you.

    This is how they'd like you to see them, pretty, mostly white, some black but NO brown. They will lie to you.

    Zales - They can't boil water! There is a boil water order In Southlake. Zales can't do what they say! can't boil water or touch your jewelry!!!

    They can't boil water! There is a boil water order In Southlake. Zales can't do what they say! can't boil water or touch your jewelry!!!

    Zales - There is nothing on this about having to boil water to verify a ring or that they are not to touch jewelry that is walked in.

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    There is nothing on this about having to boil water to verify a ring or that they are not to touch jewelry that is walked in.

    Jared - jewelry - Updated May 2026

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