Good experience, friendly service Will use again…read moreCost in line with expectations Good location

I took my grandson there to have his phone fixed. It needed the front and the back replaced and…read morealso needed work done on the inside. The employees were very friend, very helpful and very nice. They fixed his phone in a couple of hours. I highly recommend this place.

We have been a customer since 2009 and relocated to California a week ago. The associate that help…read morefrom the spectrum plano store said she would transfer service with our existing equipment said that we could include internet and phone . After further discussion with the service tech and 3 hours later we had to spend an additional $300.00 and turn in spectrums equipment to our local store in California our associate mention we would have been better off canceling and starting a new service here. Very disappointing that we were lied too.

They say they are sales people. They are cashiers. They tell you they don't know anything cannot do…read moreanything all they want is to rush you out the door even after the online people told you tongo back to the store where you bought the two phones 3 years ago. Wellness time for a new phone and these dummies just wanted me out of the store after patiently waiting for 20 minutes in line and only having two questions to ask about my device and the billing . Two easily answered questions. But Noooooo they were too busy trying to get me out of the store yet they " Sales" people. Couldn't sell toilet paper to a person with diarrhea. No smile no welcome in no have a nice day when I left nothing but pure ignorance and xenophobia. Im done with Spectrum. One month of payment to go and I'm out F**k Spectrum. I will buy direct.

Vianna provided an outstanding customer experience. She was extremely helpful, knowledgeable, and…read moremade my transition from AT&T to T-Mobile smooth and stress-free. Her thoroughness and attention to detail ensured that everything was set up correctly, and she took the time to answer all of my questions along the way. What really stood out was her positive attitude and great personality--she made the entire process comfortable and enjoyable. Because of the excellent service she provided, my boyfriend and I will definitely be returning to upgrade our phones with her in the future. I highly recommend working with Vianna. She is professional, thorough, and truly goes above and beyond for her customers.

Great experience with Madison today. Came to get an iPad and we got in and out in less than 30…read moreminutes with it all set up and ready. This store was very nice and easy to shop and compare item as well.

Stopped by to replace a stolen phone. Surly and unhelpful Ariel condrscended with detail questions…read moreabout specs on stolen phone. When I suggested that she could find everything in my account, she reprimanded with 'some customers have this." Then, she shouted that I could "just go to another store." I left with no phone. Bye Felicia. Hi Tmobile.

This review is about Ariel. My husband and I have purchased several iPhones from this location and…read morehave always received great customer service. We went in to inquire and purchase new iPhones. We asked Ariel a question about the appointment process and she said she did not know because she is not a customer. Okay...we let that slide. Then we sat at a table to wait and she then told us to move (she didn't ask us...she told us) so she could sit at that table. There was an empty table right next to the one where we were sitting. Ariel was rude, abrupt, condescending and overbearing. We got up and left. Will NEVER return to this location.

Excellent help From Zach who took care of getting my IPhone to work properly. Had trouble receiving…read morecalls and calling out. He know exactly what to do. Highly recommend AT&T For there service.

Whatever you do, never go to this location. This is NOT a corporate owned AT&T store. This is a…read morereseller store that has the AT&T sign but not the knowledge base, training, oversite or quality of service as compared to a corporate owned location. Beltline & NDTR. To upgrade my phone with trade-in, it took 3 trips to this store, 2 calls to customer service, 1 trip to the Apple store and finally a trip to the corporate owned AT&T store. It was a very maddening and unsatisfactory experience. Had I known there was a difference I would have gone to the corporate store the first time and saved myself lots of grief. I will NEVER step foot in the Preston rd. reseller store.

Beautiful T-Mobile location inside and outside compared to other T-Mobile locations. They also have…read morevariety of selection of phones and phone cases in the store with different values. However the service unfortunately was not so great initially as the person who helped us was not very knowledgeable in the phone plan we needed. We were looking for a pay as you go phone plan as the value was pretty good at T-Mobile compared to other service providers for my dad however the person who helped us did not know that this plan will not work with his phone although this was an extremely easy thing to look up for and what made it worse was her rude demeanor and attitude. Thankfully towards the end the manager at the store made it right and provided us with a refund.

I came here on a Sunday evening after 3 PM to exchange a phone and the customer service was…read moreoutstanding. The store was clean. Parking lot was empty 10 out of 10 experience. I came here on a Sunday evening after 3 PM to exchange a phone and the customer service was outstanding. The store was clean. Parking lot was empty 10 out of 10 experience. I didn't get the customer service representative but I took a picture of the receipt to show her employee #

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

It was hard to make a decision on this store between lack of business knowledge or arrogance. Flip…read morea coin!

Excellent experience. My iPhone screen was repaired fast, the quality is great, and everything…read moreworks perfectly. Fair pricing and very professional service.

I came in to fix my iPhone 11. It was quick and fast. Great customer service fair pricing it took…read moreat least under two hours to get the front and back screen done, and the battery done thank you so much.