Brain dead, mindless cretins who can't do anything correctly. I do not currently have Verizon, and…read morebased on my visit, I NEVER will. If it was possible to give negative stars I would do that.
I have cell service thru another company and I need a new phone, so I figured I would shop the competition. I walk in, and after a few minutes I'm allowed to tell one of the employees that I'm interested in switching carriers and I need a new phone. She says to wait for the other employee to finish with her customer. I guess neither of the first two employees there can help a customer, and I need to wait for the one already with a customer but sure.
14 minutes later, How can I help you? I tell her exactly what I'm looking and what I need. She asks for my ID. I ask why, she says to "verify my information", ok sure why not. She attempts to scan my ID with her tablet.
4 minutes later she has now managed to successfully scan my ID, and is now tapping away on her tablet.
3 minutes later she tells me I'm eligible for a discount on my home internet service. I tell her I don't need home internet, and just want a quote on service and a new phone. She chooses not to listen to me, and instead starts telling me about their home internet and starts the process of signing me up for it. Once again I decline home internet service and tell her exactly what I want. She sighs, and goes back to tapping on her tablet.
4 minutes later, she asks for my SSN. I ask why, she says she can't give me a quote on service without running a credit check. I tell her to assume I'm very well qualified, and to just give me a list of plans and phones available. She protests, demands my SSN, says it won't hurt my credit at all, and she NEEDS it before she can tell me any prices for phones and services. I once again tell her to just assume I'm very well qualified, and to just go from there. She sighs, and goes back to tapping on her tablet.
3 minutes later, she flips the tablet around and asks me which add-ons I would like. The screen is filled with options like Unlimited Storage, Family Plans, Netflix and Hulu and other streaming services, and the like. I say I want none of them right now, I just want the price for a service switch, any available plans, and any available new iPhones. She says she can't give me any prices for a plan until she knows what add-ons I'm going to want, so she can calculate a price. For the SEVENTH TIME, I ask her for the cost of transferring service, any available plans, and any new iPhone options. She (wait for it) sighs again, and goes back to tapping on her tablet.
5 minutes later I tell her to stop whatever she's doing, and that I'm leaving. She protests and says she's almost finished and she can START working on what I asked her for, and she just needs another minute or two. I tell her "Ma'am, I have been sitting her for over 30 minutes, waiting for some simple information that I have asked for MULTIPLE times, and the only thing I've learned is that you REALLY want me to sign up for home internet. I tell her that I went to the T-Mobile store down the block with the same request, and within FIVE MINUTES, I had all the information I needed, multiple phone and plan prices, everything I needed to make a decision. And she had a great attitude. But here it's been 30 minutes plus and the only information that I have from you is you want to switch my home internet service. I told her to delete any information she may have gotten from me, never to contact me, and I walked out.
I went from curious about Verizon services to outright hostile towards them in about 35 minutes. I HATE Verizon, I HATE that store, and I wish everyone there gets fired sooner rather than later. If it was this much trouble getting information about switching service, how much trouble is it going to be WHEN something goes wrong?
