I joined yelp just to give them a bad review. I bought a brand new Xbox One X the week it came out,…read moreand the Scorpio edition at that. Grant it it's nothing special about the special edition, but the cashier sure act like it was. Well I got the thing home and it did not work. It would boot up, and fail during system set up. I took it back, they said it was working fine when they hooked it up to their TV. So I went home, did the same thing again. By this time I'm irate at spending over $650 cuz I bought additional things. So I go back to the store again demanding a refund, they tell me company policy says they can't refund open items. Well how else am I suppose to know it didn't work without opening it. Thank God it wasn't a Christmas gift cuz it would of been past the 30 days to even ask for a refund. I had to go home, research corporate office info, spend nearly two hours on the phone, go back a 3rd time just to get my money back. It's a shame really. I grew up on Electronic Boutique. Now they did have another Scorpio edition Xbox but obviously they had a bad batch. I wanted a regular one and they didn't have and wanted to put me on a waiting list. No I paid nearly $700 I want my money back so I can shop somewhere else. After that experience I'll never go back to gamestop. If you want my gamer points card you can have it.

Manager was rude and asshole .. after I question him about a Xbox trade in and he said my…read moreinformation has to be on the system in order to test the system that fine but my credit info is on that Xbox I just don't like his attitude.. I've been victim of credit card fraud before of trading my PSP in at GameStop and my credit card was used before .. I'll trade somewhere else

The GameStop used to have good retail workers, but after today, I'm buying games from Amazon. My…read morefriend and I were deciding who would buy what since she's on a budget right now. Scott listened to our conversation and decided homself that he would ring everything up together. Then instruct us to split the payment. We were confused because we had no idea what he was talking about and the total was too high and there were items on the card kiosk that werent supposed to be there. My friend and I told him we want separate transactions, but he instructing us on how we'd split the payment. We probably had to tell him four times we want to do separate transactions before he finally did what we wanted with some snarky comment, "I'm just trying to make it easier but fine." I know he wanted to do one transaction because i was renewing my pro account and if we did separate transactions, his conversion rates for pro accounts per transactions would go down, but we wanted separate transactions. We finally buy stuff and head out the door, and when i look over the receipts, i realize there's a code for bonus content he never pointed out. In fact, he didnt point out anything, just took payment and rushed us away from the counter. Then i get home and see i have an email that says Scott signed me up for auto renewal on my pro account! He never asked me if i wanted that, and i dont want that! Scott kept doing things without asking us or informing us so who knows if I got scammed on something else! I'm canceling my pro account. The only retail workers I run into at gamestop now are shady people like this, so I'm just gonna order physical copies online from other retailers who won't try to pull one over on me and then get an attitude when I tell them to stop that.

This place is awesome! I used to go to the midlothian (great as well). But I I gotta say I do love…read morethis location better because they cater to a larger population therefore you have a chance of getting an early release of popular games instead of going the day of release. Which doesn't happen often in midlothian. My last experience was AMAZING! It was about 3 weeks ago. They always have very nice and informative employees but being a girl gamer it helps when we see a fellow female!! Persephonie who is a newer employee is SOOOO sweet and she is so positive. Also a great sales women she 'encouraged' me to walk out with $150+ worth of merchandise and showed me items that I would have for sure missed out on if I was alone. Just today she called me to inform me that pop figures would be buy 2 get 1 free because she knew that I had pre-ordered a few. How amazing!! I've always had pleasant visits at this location but Persephonie goes above and beyond. Love her and this location!

There was a Female named Alexa there who helped me and my son today Sat/Mar/20 at 4:05pm who was…read moreawesome!! Great attitude! There was a guy working too who to me was very snippy because I was inquiring about the new game consoles. I ended up spending about $140 in the store and it was due to her amazing attitude! I recommend the store but ask for Alexa.!

I love the store it's my favorite store and I want to work there when I grow up I just want to own…read morethe store because I love it so much

I've gone here a lot of times the best customer service good games cards some cool thingsread more

I know GameStop gets a bad rap and all but this will be my last pre-order from this particular…read morestore ( or cancel and buy elsewhere). For the Legend of Zelda Tears of the Kingdom, they never told us to get a yellow sticker at all. My sister called the store and the employee that answered stated that they were giving tickets out but did not specify that we had to come get a ticket and a yellow sticker on the receipt. They decided to do a "10 PM" release and one of the guys who was there ( I think the manager) decided to tell us that we couldn't get the game at all if we didn't get a yellow sticker. This is a huge slap to the face since I pre ordered in February only to get told this at all. Lost about two hours of my time. This store was decent a year ago and never had issues and its as if they flipped a switch and went downhill. I would avoid this GameStop at all costs.

Great service and very efficient. U always know how to please to customer and know the customer is…read morealways right. Gotta love ya some yelp

Tristan S was extremely unhelpful and rude. I walked over an hour to get there, and he did 2-3…read moreminutes of work (scanning shirts) without helping me. He had to make two phone calls in order to help me with my transaction, not believing myself or the website, and literally just held his finger up to silence me. The whole interaction took far longer than necessary, and this employee was far from professional.

I love this store. The people there are awesome, and the store associates will always try to help…read moreyou find what you're looking for. They try so hard to service everyone even when the customers are being really rude. What's really great about this store is that if they don't have a game you're looking for, they will give you the address of the nearest GameStop that has it, or they'll order it just for you.

Every time we have gone in here the staff has been so helpful with anything we needed. I have had…read morehelp with games, gift cards, accessories, understanding the different consoles (seeing as my 6&7 year olds know more than I do lol) Go with a new system with a warranty, but consider the used add ons. The refurbished items offered at a reasonable rates have yet to fail us.

I would not recommend coming to this GameStop. The manager at this GameStop named "Raul" did not…read moreknow what he was doing. I came in, trying to exchange my sons game console, for a new one, but to Rauls information he said I was not able to exchange the console because the console serial number did not match the one on warranty sticker. He wasted 30 minutes of my time, and when I called another GameStop he said, and I quote "That guy is an idiot.", and that the Warranty serial number and game console serial number shouldn't match at all. So, if your ever planning to go to this GameStop, I would not recommend it what so ever.

when I was walking out of the store I had ice cream in my hand and he was all rude telling me throw…read moreit away and I said no I'm eating it and he kicked me out over ice cream

Sales broken equipment horrible customer service they over charge me for this broken controllerread more

I just want to give a shout out to the GameStop associates on E. Arkansas in Arlington, Texas…read more With the stricter guidelines we're all having to adjust to because of CONVID19 it's been rough on business owners, employees, and consumers. The staff at this GameStop are doing a phenomenal job servicing customers. They politely guide customers to keep that 6 ft distance, enforcing the one person per family to enter, answer all the questions consumers have regarding products, and sanitizing all surfaces touched by customers including the door upon entering and exiting. The associates at GameStop really made my day. I was able to get a replacement part for my system, and I felt that the employees were doing everything they could to provide the safest environment possible in these difficult times. The whole staff deserve a raise when businesses get back on track.

Behrooz I believe is how you spell his name is amazing helpful and always makes you wanna come back…read morefor his service always leave with a product will continue to return

I went here today for some games and cords for my ps4. The girl employee was very sweet and helpful…read morebut the man in there wasn't helping her at all, couldn't even answer the phone.

This store advertising open daily until 8-9pm however it always closes early. Hand written sign…read more"closing at 5:30pm" , even other GameStop stores don't recommend this store for the same reason of it always closing early!

I've purchased 3 brand new unopened controllers from here. 2 PlayStation and 1 Xbox. All of which…read moredid not last a month. I recently just purchased a white controller from here maybe 3wks ago, and it has stick drift already. I don't know if they're refurbishing these controllers and selling them as new or they are just selling old left over controllers but this is ridiculous. Then when I tried to get a replacement an associate suggested that maybe I was putting too much pressure or my joysticks. I've been gaming for 30yrs... I've never had this many issues with controllers. Also I bought some led strip lights from here and those didn't work either. I returned and got my refund. Worst game stop I've EVER been to. Save your money and shop elsewhere!