On a visit to Dallas, my friend's phone began to tell her it was stolen. While she was able to make…read morean appointment online, she opted to walk in for service. The store was packed and there were more than enough employees on the floor to assist us. After a brief wait, they ran a diagnostic and discovered her front-facing camera had been broken. After getting an estimate, we opted to order it online, using my military discount. We drove across town to another Apple Store to pick up the phone that evening. Service was night and day. Instead of assisting her in setting up her phone, the rep sat at the table and made her do it herself. She got stuck several times and we ended up having to leave before she was finished. This was very important because the last step is to wipe the old phone and it requires facial recognition. Due to the broken camera, she could not provide that so we opted to return to the Knox St Apple Store to complete wiping the old phone. We just used the appointment she made the day before. This time service was even better. They treated her like a valued customer and not an inconvenience as we experienced in the other store. Given the choice for whatever our Apple needs, we would return to this store.

Shout out to Dillon for fixing my AirPods and finding the right fit for the ear piece! Despite the…read morebusy day, he handled all the business. Thank you Dillon!

I came in twice today. Diana was just fantastic, helping me through a complicated and unfortunate…read moreissue with knowledge and a welcoming smile. Phil orchestrates a great store experience. I've been coming to this location for years, and I've never had a bad experience - but I've also never felt the friendly vibe that they had going both times I came by today. Thank you for making our neighborhood friendly!

DO NOT COME HERE! One of their employees scammed me and stole my trade in credit for my phone and…read morethey would not help Me after they figured it out saying it's my fault that I should have looked. The manager( Natalia) ignored me several Times after I spoke with her on the phone when she said she would give me an update. Worst fucking customer service.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

From the owner: Tech Doctor – Fast & Reliable Mobile Phone Repair…read more Cracked screen? Battery not holding a charge? Water damage? At Tech Doctor, we specialize in fast and affordable mobile phone repairs for iPhones, Samsung, and other major brands. Whether you need a screen replacement, battery replacement, charging port repair, or water damage restoration, our expert technicians are here to help. We understand how important your phone is to your daily life, which is why we offer same-day repairs on most services. Our team uses high-quality parts and advanced repair techniques to ensure your device works like new. Why choose Tech Doctor? - Fast turnaround times – most repairs completed in under an hour - Affordable pricing with no hidden fees - High-quality parts and expert technicians - Friendly customer service and a satisfaction guarantee We also offer special discounts for students, military personnel, and first-time customers. Walk-ins are welcome, or you can schedule an appointment for faster service. Visit Tech Doctor today and get your phone repaired by professionals you can trust. Call now or stop by our location to get started.

While I appreciated the help from the floor staff during my phone purchase, I was very disappointed…read moreby the store's policy on defective accessories. A screen protector failing within a week suggests a quality issue, yet the store manager was unwilling to provide an exchange nor return. Buy your accessories elsewhere (like Amazon) to save yourself the headache and the money.

Customer service worst in business hands down they have too much automated system but wants and…read morediscusses sales and payment due instead of your needs

The crew here is great!…read more They are very helpful in person and over the phone. I recommend calling in advance to make sure they have what you need (ie. iPhone XR zag screen cover). If they don't, it can be a little disappointing, but no worries, they are willing to let you know when the stock comes in and even willing to give you a call.

$75 just to tell confirm your phone is permanently water damaged. They try to sell you their…read morebusiness with a false hope of repair. If you're already expecting the worst for your device, just take it to a cheap shop elsewhere.

Terrible quality of glass not durable or long lasting at all it popped out the same day when it…read morefell.

Fixed screen, battery,new case all in 55 minutes. Very reasonable price…read more Outstanding! Very personable.

I signed up for 5G Home Internet and canceled within 2 weeks. After cancellation and receiving my…read morefinal bill, I could no longer access my account online or through their app. It takes finagling and going through other departments to actually speak with someone when you do not have your mobile phone and account number assignment for the home internet, which you can no longer access since you can no longer login. I am being charged over $400 for one of the "FREE" offerings at sign up and after finally reaching them the first time they told me to call them back after a specified number of days to get a credit applied. I was able to get through after again jumping through hoops to get through the automated phone system and again asked to call back after a specified number of days. I spent 45 minutes, talking to 3 different departments, and still have not been able to be transferred to the correct department. It boggles my mind that employees actually make these decision on processes and systems for their company, go through development, testing and implementation. These people are actually getting paid to make mistakes and apparently do nothing to resolve or make their servicing better. Unbelievable. ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

The only bright side to my visit today was working with Elliott. After working with another…read moreemployee, didn't get his name, and I wouldn't name him anyway. Anyway, Elliot worked about 10 minutes and had the problem fixed with ease. Unfortunately, I had already spent an hour. Getting no help whatsoever. Also, I believe in opportunities for everyone, but you really need better. English speaking phone support.

I really wish I could put a negative star, I switched from AT&T to Verizon back in July of 2024…read more They had a promotion when you sign up as a new customer, you'll get a 65inch TV. I got three lines and internet when I joined Verizon. Let's just say it is now October 5th, 2024, and I still don't have my TV. l've contacted them 4 times in between July- October and each one stated they will put in a form to have a supervisor reach out to me and get his resolved as soon as possible, NO ONE HAS DONE SO. I too have seen that others had the same issues regarding this promotion. Verizon seriously need to make this right and get me my TV or comp off an entire month bill for the headache, the lies they promoted and inconveniences that they have caused me. I'll sit back and see if anyone will contact me and if they make this right, I PROMISE I WILL LEAVE ANOTHER REVIEW STATING THAT THIS SITUATION HAS BEEN RESOLVED AND VERIZON HAS MADE IT RIGHT, UNITL THEN I AM HIGHLY DISAPPOINTED AN I WISH I STILL WAS WITH AT&T.

I would rate them zero if I could. It's not Verizon itself it's the EMPLOYEES HERE AT THIS…read moreLOCATION. Not only do they stand there and do nothing, they do not even attempt to help. RUBEN IS A SAD EXCUSE FOR SOMEONE EMPLOYED. Zero drive to get a job done, or help a customer. I had to come in two days in a row to print a form Verizon required I send In. He LITERALLY told me go figure it out, then said why do I need to help you? Dude should NOT HAVE A JOB. There are driven ppl out there that deserve his position. And his co employee was rude as HELL! Told me I should have a personal printer lmao. What kind of employees are these??? I never seen such shame and poor customer service. I will be contacting BBB and filing a complaint. Keep in mind these are required forms from Verizon's trusted insurance partner but hey "we don't care" is what was said multiple times by all employees at the location except the female. I hope someone up top reviews this, you have 5 employees and not one customer each time I was there. I wonder why? NONE of your employees at this location are eager to sell, please or even enjoy a conversation w a possible customer. Equation for success? I don't think so. I could run that store w 1 employee and we would be pulling ppl in from the streets!!!! Your downtown you guys are lazy!! Yes keep sanitation around but wow have some pride in your work!!!!!!!! CHECK THE AFFIDAVIT ATTACHED.

I was a loyal customer of Frontier for seven years. I had great service over the years, despite…read moreoccasional outages that every internet company experiences. I cancelled my service today due to a competitor offering a better speed & pricing. Cancellation with Frontier took about 17 minutes, which was ok as I understood they would try to sell me another plan with 'better' pricing. However, I still cancelled and they are charging me what was explained to me as a standard $50 for shipping and handling for me to return my equipment...when other companies offer free drop off at the end of service! For this reason alone I would not recommend Frontier. I will go to my socials and spread the word of this $50 fee when Frontier has already collected thousands from me over the years.

Two words: Stay Away frontier is such a bad service. their…read moreinternet constantly disconnects in the evenings and they keep telling that they checked and everything looks good. If they send some technician, they charge $150. Really? two words: Get Out. Frontier, get your things together. Get rid of that cheap AI chatbot first.