To start, the internet they provided for me in Sherman TX, was excellent. 2 gigs up/2 gigs…read moredown....crazy fast. Never once had an outage in the roughly 10 months that i had the service, so I never had a need to call about anything service or outage related. Excellent product.
When I signed up for NT Fiber, it was the only option allowed in Sherman Park Village, a then brand new apartment complex in Sherman TX. I would have liked to stay with Sparklight, since I'd been doing business with them for over a decade at that point.
When I signed up I was told that I could receive a bill in the mail and send a check as payment each month, as I preferred. That turned out to be untrue. After the first month or so when I received an email about nonpayment, it turned out they had to have a card on file, and charge it each month. Not the end of the world, just not what I was told.
I bought my first home about a week ago, and got moved in this past weekend. I opted to go with Sparklight instead of NT Fiber. I started calling yesterday, the 23rd of March 2026, at about 9:18 a.m. I just got a call back today the 24th of March 2026, at about 2 p.m. I probably called 30 times or more, trying to get someone on the line to cancel my service. Left multiple messages.
At 12:19 today I sent an email, detailing how many times I'd called, and asking for my service to be cancelled. About 1.5 hours later, I got a 1 word response from a Bobby with NT Fiber. "cancelled"
I was going to flame the company pretty hard about that, but about 15 minutes later I got a phone call from a Rachel, with NT Fiber. She was perfectly pleasant, relayed that my service had been cancelled, and all payments stopped, and thanked me for being a customer. I told her I had been seconds away from a nasty review, and that a Bobby had left a single word response to my email. She told me that a stomach virus, or something like it, had torn up their office and that they were on a skeleton crew. Understandable.
I'm leaving a 3 star review. It's not a 1 star because Rachel called me and was polite and professional, and overall the experience was pretty good with the company, and in my case at least, the product was phenomenal.
It's not a 5 star, because it took me over 24 hours, 30+ phone calls, and 1 email to get a response from a company whose hours are listed as 24 hours a day. And I feel I was intentionally misled about the billing process at the start, back in June of last year.
Hope this review helps someone.
