I really wish I could put a negative star, I switched from AT&T to Verizon back in July of 2024. They had a promotion when you sign up as a new customer, you'll get a 65inch TV. I got three lines and internet when I joined Verizon. Let's just say it is now October 5th, 2024, and I still don't have my TV. l've contacted them 4 times in between July- October and each one stated they will put in a form to have a supervisor reach out to me and get his resolved as soon as possible, NO ONE HAS DONE SO. I too have seen that others had the same issues regarding this promotion. Verizon seriously need to make this right and get me my TV or comp off an entire month bill for the headache, the lies they promoted and inconveniences that they have caused me. I'll sit back and see if anyone will contact me and if they make this right, I PROMISE I WILL LEAVE ANOTHER REVIEW STATING THAT THIS SITUATION HAS BEEN RESOLVED AND VERIZON HAS MADE IT RIGHT, UNITL THEN I AM HIGHLY DISAPPOINTED AN I WISH I STILL WAS WITH AT&T. read more

I would rate them zero if I could. It's not Verizon itself it's the EMPLOYEES HERE AT THIS LOCATION. Not only do they stand there and do nothing, they do not even attempt to help. RUBEN IS A SAD EXCUSE FOR SOMEONE EMPLOYED. Zero drive to get a job done, or help a customer. I had to come in two days in a row to print a form Verizon required I send In. He LITERALLY told me go figure it out, then said why do I need to help you? Dude should NOT HAVE A JOB. There are driven ppl out there that deserve his position. And his co employee was rude as HELL! Told me I should have a personal printer lmao. What kind of employees are these??? I never seen such shame and poor customer service. I will be contacting BBB and filing a complaint. Keep in mind these are required forms from Verizon's trusted insurance partner but hey "we don't care" is what was said multiple times by all employees at the location except the female. I hope someone up top reviews this, you have 5 employees and not one customer each time I was there. I wonder why? NONE of your employees at this location are eager to sell, please or even enjoy a conversation w a possible customer. Equation for success? I don't think so. I could run that store w 1 employee and we would be pulling ppl in from the streets!!!! Your downtown you guys are lazy!! Yes keep sanitation around but wow have some pride in your work!!!!!!!! CHECK THE AFFIDAVIT ATTACHED. read more

Verizon - Verizon stores should have these forms ON HAND printed to make it easier on customers. OR AT LEAST ON FILE - Internet Service Providers Near Me

This company operates as if they are the only phone company in the world. They are COMPLETELY unwilling to help a consumer !!!! They've "auto renewed a contract without extending ANY of the promotional pricing we had. When we called to re negotiate, (after an hour and a half on hold) we were basically told "sorry, that' as good as it gets". We switched to Comcast (which we love), and now we're being charged $1600 in early termination fees!!! THIEVES AND PIRATES!!!! STAY AWAY FROM VERIZON!!! read more

HORRIBLE COMPANY TO DEAL WITH, STAY AWAY!!!!! It took them a year to fix a Wifi problem I was having. One technician after another, ticket issued after ticket issued. I wasted hours and hours of my time on the phone with their technicians, making sure all equipment was hooked up properly, month after month, time after time, they would say it was fixed when in fact it was not. After an entire year went by, one technician on the other line finally realized the problem was not physically here but actually a few blocks away with one of their grids. The problem was resolved, it only took them one year. Upon trying to get credit for the downed Wifi, they have the audacity to tell customers it's a free service. Well, we all know there's no such thing as "free" especially when it comes to Verizon. What they do is they bundle it into a package of services so that technically you have no claim should your service is interrupted. I will never deal with this company ever again, unfortunately I have to wait several months before I can switch as I'm locked into one of their contracts. AWFUL AWFUL AWFUL !!!!! read more

Verizon is so full of it i don't even know where to start !!! I think I could write a book about how bad their service is customer service and lies from not getting full ongoing Internet for two months technician after technician giving away a suppose free tablet that you have to get another contract besides the one you have cable and Internet with. Extra charges that you are not aware off the bill going up after the first two months im hoping to get out of contract soon I will pay the termination fee rather than to be dealing with Please chose a different provider NOT VERIZON ! read more

All I know is I called this number because I was having problems activating a prepaid phone and the guy was super nice on the phone, even when I ended up canceling the whole thing. read more

Verizon - Winner of the Clusterf*ck of the Year Award or, How Many Verizon Employees Does it Take to Connect a Wire? Congratulations, Verizon. I know you're honored to receive this award. In case you don't know how you happened to be chosen, allow me to tell you my story. I finally made it into the millennium and got a smartphone, which is infinitely smarter than your customer service people seem to be. I cancelled my landline service, with corresponding re-routing of the internet service on my laptop to "dry loop" (does that mean the wires on a phone connected to the internet are "wet loop?" Sounds kinda risky to me). This re-routing process, as the customer service rep who took the information (and at least five subsequent tech support reps) informed me, is supposed to happen automatically with no interruption in internet service. Which it did, if "no interruption" can be defined as "bit the dust for eight days with thirteen (literally; I counted) hour-long phone calls to Verizon in vain attempts to fix the problem, with the complete impossibility of speaking with the same person twice." Every day on the phone (often after more than twenty minutes to even find my account in the system), it was like the calls before never happened, and I had to start from scratch every time, like in "Groundhog Day." "Put on your booties, 'cuz it's cold outside - it's Verizon Clusterf*ck Day!" The highlight was the day when, after ten calls and twenty minutes of waiting for the twit on the other end of the phone to find me in the system, he finally came back on the line and said, "So what's the problem again?" "Okay," I said. "I think I need to hang up now, because I'm going to lose it." I put the phone down and hollered into the sink. When I finally spoke with a supervisor who seemed at last to figure out what the problem was (my internet service was apparently still connected with the landline phone number that no longer existed, and there seemed to be a missing wire involved), he promised that my service would be back up the next day. It wasn't. Since he actually told me his last name and location, I tried to contact him to see what happened, figuring I might have better luck with someone who at least seemed to have decent critical thinking skills and already knew my situation. Alas, my efforts to locate this person were in vain. The office he was in, in Andover, Massachusetts, I naively thought would be easy enough to find via Google or Smartpages. But as I soon discovered, Verizon, any actual offices of yours seem to be in an alternate dimension on the time-space continuum, like the island on "Lost." I know it must be there, but I can't ever get to it. Perhaps it's stuck in 1973, before the internet existed. The 12th call finally yielded an allegedly scheduled visit from tech support the next day, in one of those 4-hour blocks. This is done so that the tech people can catch up on daytime TV in between appointments, without having to stick to an actual schedule. Yes, I said "allegedly scheduled visit." This is because they didn't show up. And when I called around 11:15 (call number 13), I found out that, AFTER the 45-minute call the night before, the person I talked to figured out that something needed to be connected in the office (a few brain circuits, perhaps?), so they didn't need to come out. Of course, no one called to tell me that. Finally, the supervisor I talked with checked into the Grand Clusterf*ck and, miracle of miracles, got my service back on (thank you, Karen - you were a beacon of light in the depths of the abyss). Thank you, Verizon, for giving me a few more gray hairs in my eyebrows to pluck. Keep up the good work - if you play your cards right, you'll torture enough customers to put the company out of business. One can only hope.... read more

Verizon is a bad service provider. Their services for business is terrible. Our medical practice moved locations in the same area but different streets in Alexandria, VA. Their customer services told us on several occasions that they could transfer our phone services not internet because they did not have internet services in the new location. Although they did not provide services, they continued to charge us for internet services. They also charged us an early termination fee when it was absolutely their fault for not having internet service at the new location. Also, when we were moving just across the street to our new location, it took them the entire business day to transfer the phone lines to the new location. They also did not have the courtesy to inform us it was taking place that day. Our patients were frustrated, we were frustrated, I wouldn't recommend verizon to anyone read more

TERRIBLE COMPANY ETHICS! I had a bundle service with Verizon, and then I moved to a new area which did not offer Verizon as an option. I cancelled my services with a live phone representative, returned my equipment to an actual store (confirmed my cancellation again there), and moved on. Two months later I received a bill from Verizon. The service dates were dated for the month after I had already moved out of that residence. They had cancelled 2 of my 3 services, and just left the other one active. I called them, was assured they would fix it, then received a new bill with a credit for HALF of the charge. I called again, was assured AGAIN they would fix it- but instead: They reported me to a bill collection agency!!! The nerve....when I called Verizon they said "even though it was their fault" it was now out of their hands and I must contact the bill collectors. I contacted the bill collectors, explained, wrote and mailed a signed dispute, which the collectors forwarded to Verizon. Verizon was supposed to review the dispute and respond. My response ended up being copies of my last four bills, which clearly show how incorrect their charge was. But that was it- no "response" of any kind. The bill collectors told me Verizon sent my dispute back as invalid and that is why I received no response. Now it is a back-and-forth, time wasting game I am playing to get this charge removed. Hours of phone contact with both Verizon and the collection agency resulted in nothing. After Verizon reps agreed that it was Verizon's mistake! They record those calls, I even had one rep check my previous calls and tell me, "yes, our reps did indeed say it was Verizon's mistake." Not to mention- they are probably really messing up my great credit by doing this! MISERABLE COMPANY! Avoid it if you can. read more

Horrible service! FIOS is a myth!!! I pay $100+/month for DSL speeds??? Really? Been hearing about FIOS for 10+ years and it's still unavailable! When the service goes down it's for about a week or more. STAY AWAY!!! read more