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    Spectrum

    Spectrum

    1.5
    (121 reviews)

    Spectrum has one of the worst customer service experiences I have ever dealt with…read more I clearly informed them that I was moving, yet they transferred my account anyway without proper authorization. I later canceled the service, returned the equipment directly to the original location, and confirmed everything in person. Despite this, they still billed me and continued the service as if nothing had changed. After multiple calls, I was escalated to a manager who assured me everything had been resolved. However, I am still receiving emails and calls regarding a service I no longer have and did not authorize to continue. There is no reason I would choose to keep paying $256 a month for inconsistent service and ongoing administrative errors. At this point, I no longer want or need their service, and I strongly regret my experience with this company.

    Spectrum was one of the most frustrating companies I have ever dealt with. My service was down…read morefrequently, my rates kept increasing, and customer service was unable or unwilling to resolve the ongoing issues. When I finally called to cancel, I was suddenly offered multiple discounts to stay. I declined and confirmed that my service was cancelled. Despite that, Spectrum continued sending me bills as if the account had never been cancelled. I called again to verify the cancellation, but I continued receiving past-due notices and additional charges. To make matters worse, Spectrum reported three months of alleged unpaid service to the credit bureaus after I had already cancelled the account. Based on my experience, I would strongly recommend that anyone considering Spectrum keep detailed records of all communications and cancellation confirmations. I would not choose this company again.

    AT&T Internet

    AT&T Internet

    1.3
    (478 reviews)

    Avoid AT&T for business service. I have spent hours on the phone and in stores trying to fix an…read moreaccount access problem that AT&T's own employees could not resolve. Because I could never log in, I did not discover until later that I had been charged for an added phone line I never authorized, a tablet I never received, and Gateway equipment I had already returned because the reception was poor. Terrible customer service, no follow-through, and a very frustrating experience overall.

    AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

    North Texas Fiber

    North Texas Fiber

    2.0
    (6 reviews)

    Update to my previous review:…read more Unfortunately, nothing has improved. NT Fiber has been, without question, the worst internet service provider I have ever dealt with. Trash.......... I have now been without internet service for three days, and there are neighbors in my community who have been without service for an entire week. This is completely unacceptable. The salesperson, Donna, has repeatedly told me through calls and text messages that she would "get me an update," but that's all I've received--promises with no real information or resolution. NT Fiber advertises "excellent service," but that couldn't be further from the truth. Excellent service doesn't leave customers without internet for days at a time, especially when many of us rely on it to work from home. This outage has directly affected my ability to do my job. I strongly advise HOAs, developers, and property managers to think twice before partnering with NT Fiber. Residents should not have to pay HOA fees for an internet service that is this unreliable and provides such poor communication during outages. This experience has been incredibly frustrating and disappointing. I would not recommend NT Fiber to anyone.

    Once again no internet when needing to work from home. Below please find a list of reasons why…read morepeople need consistency in their internet.... No internet and working from home can get you fired, home security system goes down causing no sense of security, robot vaccumes do not work, all tvs are down, cant remotely do anything, kids are hopeless, no laptops or computers, no Playstation or gaming, all alexa systems are speechless, just up stzz creek. I know this does not change anything but hopefully adds a tiny sence of urgency making repairs.

    Verizon

    Verizon

    2.5
    (30 reviews)
    $$$$

    I signed up for 5G Home Internet and canceled within 2 weeks. After cancellation and receiving my…read morefinal bill, I could no longer access my account online or through their app. It takes finagling and going through other departments to actually speak with someone when you do not have your mobile phone and account number assignment for the home internet, which you can no longer access since you can no longer login. I am being charged over $400 for one of the "FREE" offerings at sign up and after finally reaching them the first time they told me to call them back after a specified number of days to get a credit applied. I was able to get through after again jumping through hoops to get through the automated phone system and again asked to call back after a specified number of days. I spent 45 minutes, talking to 3 different departments, and still have not been able to be transferred to the correct department. It boggles my mind that employees actually make these decision on processes and systems for their company, go through development, testing and implementation. These people are actually getting paid to make mistakes and apparently do nothing to resolve or make their servicing better. Unbelievable. ABSOLUTELY DO NOT DO BUSINESS WITH THIS COMPANY!!!!!

    The only bright side to my visit today was working with Elliott. After working with another…read moreemployee, didn't get his name, and I wouldn't name him anyway. Anyway, Elliot worked about 10 minutes and had the problem fixed with ease. Unfortunately, I had already spent an hour. Getting no help whatsoever. Also, I believe in opportunities for everyone, but you really need better. English speaking phone support.

    Brightspeed - isps - Updated August 2026

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