There are a lot of people that have had poor experiences with AT&T U-verse. Ours was exactly the opposite and I hold our serviceman/installer in the highest regard. Thank you, Teerohn. Having recently had a bad experience with AT&T Digital Life, so bad to the point that we decided to go with ADT instead, I was pleasantly surprised and thrilled to have AT&T prove their high standards and professionalism with Teerohn in regards to the U-verse product installation. He explained what he was doing throughout the process, he communicated effectively and efficiently, we had a few laughs, and he worked really, really hard. After the hours of setup followed by testing, he then walked us through the devices and the setup, as well as making sure that all our needs had been met in regards to placement in the home. Thank you for all your hard work, your professionalism, and for making sure that we had internet on day one of the move-in. Teerohn, you are a credit to your company. If everyone had an installer as great as you, maybe some of these 1 stars would move to 4 or 5. Thank you. Evan and Carl read more

I live in an apartment complex that is prewired with fiber cable. AT&T replaced the previous internet service about 2 months ago. My installation was done on the first day available. There was a small glitch when the service was disrupted in the first 24 hours but it was quickly fixed. The problem I am having now, is that I have moved into a larger apartment in the same complex. Unfortunately, AT&T made me make an appointment for a technician to do an installation today, September 18, 2026 between 8:00a.m. and 9:00 a.m. I waited and heard nothing from AT&T. So I I called them at 10:45 and after about 30 minutes on the phone, I was informed I had cancelled the appointment. My account page on AT&T's web page shows the appointment is still open. Now I have to wait 4 more days to try to get Internet installed. BTW, I am paying for internet service through my apartment even though there is NO service. Lesson learned: CALL AT&T every day to confirm you still have an appointment, otherwise, they might just cancel it for you. If I could get another service and NOT be paying for AT&T's poor tech service, I would switch in a heartbeat. Now I need to write a review on my apartment web site saying how useless AT&T Internet service is. read more

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet working. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful. read more

Scam ! When I moved into my apt they recommended AT&T so the tech can out and installed a router. Now 11 months later I call to disconnect because moving out of state. They want to charge me $150 for something I have NO control over. They want the modem returned which I would be glad to do but NOT a possible and according to then I am NOT to remove it and my landlord says it will not be removed. I ask who is going to pay for damages if my landlord charges me. So eighter way I am getting charged for something I can't control. They refused to have their tech come out and remove since he should have never attached to the wall in the first place according to AT&T. I have included pictures and their policy? read more

AT&T Internet - Their policy - Internet Service Providers Near Me

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Avoid AT&T for business service. I have spent hours on the phone and in stores trying to fix an account access problem that AT&T's own employees could not resolve. Because I could never log in, I did not discover until later that I had been charged for an added phone line I never authorized, a tablet I never received, and Gateway equipment I had already returned because the reception was poor. Terrible customer service, no follow-through, and a very frustrating experience overall. read more

Zero stars for Internet and DIRECTV in Heath Tx. Every few months they tell us oh we're gonna add fibre optics to your neighborhood. We live in a neighbourhood in Heath Texas yes, Heath, our home is built in 07. They're still building other houses around ours expanding the neighbourhood, but they will not put in fiber in our cul-de-sac and around certain houses because it's too costly. Im over T. That's their stock symbol. We are getting 25 MB per second in a 5100 square-foot home. Guess what AT&T you're out of here. I'm on a rampage right now because TV's streaming shows movies keep dipping out, lagging, the home screen comes back up in the middle of a show. I've lost my mind. You can't even use your phone in certain rooms in the house. And our cell phone prices are just ludicrous. Bye Bye AT&T. read more

I recently signed up for AT & T internet air due to a great promotional price for 12 months. However, instead of the promised $39.24 a month, they charged me $71.70. They say that was a "mistake" and refuse to honor the promised price. I could not even speak with a rep in the US--only overseas where I spent most of the time on hold. HORRIBLE customer service! read more

Since December we have been paying for 1000 Mbps, we are lucky to get 300. I've been on the phone numerous times with customer service and they've been 0 help. The billing was also not what was promised. read more

horrible customer care. technicians don't show up and you take off work. Multiple days now. Their AI trying to assist just escalates the anger!!!!!! read more

I brought a new laptop. I'm a current AT&T Internet customer. Wanted to download the McAfee VirusScan Plus software on the new laptop. Easy task I thought. Found a page on the AT&T site for the download. It instructed me to send an Email to attantivirus@att.com and I would receive the download instructions. A month later and 10 emails sent. NO INSTRUCTIONS. So I breakdown and call Customer Support. The voice prompt could not provide info on the VirusScan software and kept running diagnostics on my system and wanted to reboot my router. It took several calls and me telling the auto voice prompt "Speak to an Agent Please" over and over, before I got someone on the phone. The person directed me to the same email instructions that had not worked. I informed her that I did that already!! She made some calls and came back with "The server is currently down, it should be back up Sept 1st." I asked how long has it been down, because I have been trying for a month to get an email reply for the download. "It has been down for awhile" SERIOUSLY AT&T!!!! YOU OFFER MCAFEE AS A SERVICE FOR YOUR INTERNET CUSTOMERS AND HAVE A SERVER DOWN FOR MONTHS PREVENTING CUSTOMERS FROM DOWNLOADING SOFTWARE!!!! BAD CUSTOMER SERVICE. BAD!!! read more

Internet went down Monday afternoon. Got a text that it would be up by 11 pm. Midnight and still no internet.Tues morning I chatted with them said be up soon. Received text saying it had been repaired. I chatted again told them not working told me they would send a tech in morning between 8 and noon. Took off of work because they would need access. At 10 am I check and they were not coming because of outage in error. If they had told me I could have went to work. Still no service. read more

Anyone in this country that has had the Experience of using or being involved with AT&T Uverse knows where I'm coming from. First this place will take your sole if you let them 6 years ago I was pay 90 a month today they have the nerve to go to 200 a month for basic TV. 2nd to speak to some one in America is impossible, the reason they have so many complaints they have to have off shore people answering the complaints and 90% of the people that answering the complaints have no clue they are just behind the phone. 2 years ago I canceled my internet service with AT&T which reason being it went to 90 a month since I canceled with them I have been paying 40.00 a month! That explains what this company is doing to the American people. Wake up and Boycott this company they are the real fraudsters scaming the American people.. read more

Yes the service is intermittent at times, yes it's very annoying that they are the only fiber option but this is a message to anyone getting new service. Particularly if they have to run service from the box to your house. We've had our service for a while now and I just called about it going out. The guy I spoke to was asking questions and we figured out that the issue at that moment (there have been other issues but they can't explain that) was that the router had gotten unplugged. I explained that the netgear box and added outlets they connected to my power bar was the issue. First issue the tech that installed was to lazy to install the router correctly so went to the closest room which happens to be the most isolated room in the house which causes issues with connection in the bedrooms on the other side of the house. So instead of saying hey that's going to cause you issues he just took this non AT&T device out of his truck to "fix" the problem. Second issue he added extra plugs to a power bar which could be a fire hazard. So long story short I told the guy at AT&T what the problem is first that device was not something they use second he agreed that moving the router would make a huge impact however, it's already installed so that will be an additional $150 to have someone come move it. Fiber is new in the neighborhood and when they brought it in the caused all kinds of issues and now they can't install it correctly. Just really pay attention when they install it if it seems wrong say so. read more

Utter garbage! Do not even call them. I was moving to another state and looked and saw I only had two options for phone, internet, and cable and it was a cable company I have used repeatedly over the last twenty years when it was available and AT&T with DirecTV package. I have had AT&T for even longer than cable so I was like hey why not at least call and see what they have to offer. NEVER again!! So whoever is looking to buy a horrible used car for $10,000 over value should talk to the salesman I got. He flat out lied to me since he answered the phone. He was super shady and I should have listened to my gut and hung up as soon as he said well I can give you a better deal but before I spend time on you I need to know that you are serious about service. He proceeded to pretend to cave and say that he would go and draw up a deal and that it would be "on-hold" until I was to move (I called about four to five weeks before my move). Ok no harm right? Tell me the deal I'll talk it over with the wife and if we like it no issues we don't do anything, if not call and cancel. WRONG!!! But before I get there I will tell you what he proceeded to lie to me about. Because I was switching services I would get a gift card. In addition since I was a long-time loyal AT&T wireless customer I would get a second gift card. And if I called the day I started service and get the wireless and internet/DirecTV on one bill the one gift card tripled in value. Ok, well still not as ling as the cable company but hey it's equal to about 10 free months according to him. He then goes through pitching internet speed of 500 mbps and then talks tv packages. When I get to the end he had messed it up giving me 300 mbps and higher tv package. Ok, I probably don't need the 500 mbps and it's cheaper and he is "doing me a solid" because he is supposed to "push the 500 mbps" package. Totally glossed over that I wanted the basic DirecTV package. But hey it's all on hold right?!? NOPE!!! He said somewhere along the way that both AT&T and DirecTV were one company and it would be one bill each month. Nice I mean who doesn't like fewer bills to keep track of. And with the new streaming service you can just pack up the AT&T and DirecTV equipment and move and setup with no issues provided AT&T had internet in that area. (For the record they are NOT the same company and it is two different bills). So fast forward a few hours I talk to the wife and see that he had out wrong tv package with regional sports and where I am moving there are no regional sports or any sports teams in the nearby states that I like. We got busy with the move and decided we'd talk about it the next day. The next day I get an email from DirecTV saying they shipped my equipment to the house we are still in escrow (yup didn't even finalize the sale yet)! What happened to service starting in a month and it's all on hold anyway?!? So I called DirecTV, couldn't get them to hold package I had to talk directly to FedEX (yeah good luck on that one) but I was able to change the plan. I received an email and it still looked like I had the regional sports package but when I called back they assured me I didn't have it. After talking to FedEX they assured me the box would be held at the local office for me when I arrived in a few weeks. Nope it was delivered right before the final walkthrough. Luckily my realtor was there and picked it up for me and put it inside the house. My AT&T equipment shipped and arrived the day before I got here so hey at least it's there and should be an easy install right?!? I mean I got an email saying download the app and create an account now and you will be ready for quick and easy setup....so I downloaded the app did the registration, which took me five tries to finally get it right. So I get here and see the area that has the AT&T device already in the wall and sat down on the floor to install. I got as far as "this will take about 9 minutes" which never changed time for 20 minutes and finally said error we can troubleshoot. Ok I click it. It took to same looking screen and says we can troubleshoot. Ok cool...clicked and it gave me a number to call...ugh ok. The lady asked my account number. I have no idea as I just moved in with nothing but a few suitcases and I am calling from my AT&T phone...shouldn't you have it??! Finally she looks me up and says I am supposed to have a tech come install it between something like 10 and 6. It was already 4:45. So you are telling me they are coming out and never called me? Yup...just wait for their call. Too long to post....part 2 will continue the story read more

AT&T fiber has been out since 8:40 this morning. They keep pushing back the time to restore. The message states techs are working the issue. I've covered the entire area of the outage and there is not one truck roll and certainly no visible work. There is also no fiber finding Backhaul in my area. Their website is useless and you cannot speak to anyone. I never had this horrible service with my previous ISP. I'm certain I won't be issued a credit for a full service outage. Save yourself don't switch to AT&T read more

In the Dallas suburbs in a new neighborhood which is all underground fiber to my home IT closet. Chose the Internet 300 package and have been receiving 350 Mbps Wi-Fi consistently. Having trouble with DirectTV and my Samsung TV's but that is an app and Samsung issue. My computer is hardwired Ethernet to the modem in which occasional have a disconnect/pause issue. Not sure that's AT&T and not sure how I will troubleshoot since it is momentary. read more

AT&T Internet - Fiber Modem in IT closet - Internet Service Providers Near Me

Due to my financial situation I became past due for my January and February payments. My service was suspended, but I was able to make a payment for my January balance. Now only being due for my current payment which was due on the 16th and today being the 19th for 60.00 so technically I'm only three days past due. I spoke with three different managers and no one would agree to reconnect my services with the payment arrangements for my current balance. AT&T confirmed that I have been with them for five years with no late payment, but yet they still would not restore my service. I work from home so this was very disappointing. read more

AT&T embody the rectum of customer service! They are absolutely horrible and inept and incompetent! They are a pit-latrine of customer service. Not only are they vulgarly overpriced for the crappy quality of service they provide, but they are predatory and crooked in their business conduct. After a month of their crappy services, I decided to terminate their services and switch to Cox. I went to the same AT&T Store where a clerk had sold me the service in the first place. I told her that I wanted to cancel my services and close the account. ALL she told me was, "Go to the UPS Store and give them the equipment. They will know what to do." And that is just what I did. Imagine my surprise when a month later, I received another bill for services that I did not even receive. When I called them to ask why, they told me because I never called the customer service number to cancel my services. I told them that NOBODY, especially NOT the clerk that I had dealt with, told me to call the customer service number when I told her I was cancelling my services and closing my account. Yet they insisted that I should pay them for services I did not receive, and for equipment that I returned a month earlier. I told them I was not going to pay that. I will litigate it if I have to. They are crooked and greedy and unethical in their conduct of business. I will never do business with these crooked corporate thugs again! Shame on these S.O.Bs! read more

Att is bad at customer service we tried to Cancell at home phone as a family and the bad thing they want to charge 50 a month for service and they refuse to let us Cancell so I will not pay that so if they wanna cut off our service go ahead your not doing your job all we ask is to drop the home phone and u take us thru different channels and refuse to Cancell our home phone service so I will not pay the bill til u do your jobs correctly we are the customer and your customer service is the worst in the country read more

My Internet has been out for three days, and the only feedback I get from AT&T is that there is an outage near me. I knew that. Somebody cut their cable trying to steal copper. But it's three days later and I haven't seen truck one out there trying to replace the cable. Maybe Spectrum and other Internet providers care a little bit more about their customers. read more

We live in Greenville Texas and use AT&T for our WiFi. It decided to go out on September 24th and is still out today October 7th. Have spent numerous hours on the phone trying to just get an answer as to when it will be restored. After all this time I finally got to talk to an actual person today. Impossible to get an agent these days. Was told we should be back online in about a week. Explanation was an outage but seems like no urgency to repair. Here's a 40$ credit yep that made it all good lol. Calling spectrum. Communication seems to be a real problem of AT&T. read more

Never had so many problems with any tv or internet company. I am 84 years old. Trying to cut back on stations (my late husband watched allot of sports and movies I do not) first question what is your passcode. At 84 I am sick of passcodes! Second question what is your first term or come? When I asked her to repeat. I said term as in t-e-r-m or come as in c-o-m-e? She would not repeat it and said I could go into any att store. I wish my husband had never gotten us on att. I wish we had still had Dish Network. I have not received a signal in two months. They ran a network dialysis and said everything was fine no problems. Well I didn't get any sound and my daughter didn't get any picture. After they ran the dialysis I don't get any picture either. Never had this with Dish. Finally went out and bought a ROKU much cheaper and better. Not as good as Dish but SO much better than ATT read more

AT&T is trash. Installed early July and haven't had internet consistently for more than a few days. AT&T has destroyed my lawn and won't take responsibility for repairing the lawn. DO NOT USE THEM. Their service is non-existent. They want you to pay for reliable service but can't provide it. They should change their name to Shatt. That's what it is total s#/t. If I could give zero stars, I would. read more

AT&T Internet - The mess that was left after digging up my lawn. No sod replaced, 2 sprinkler heads still buried, and won't take responsibility. - Internet Service Providers Near Me

Internet/Uverse has been down since Saturday, 8/31/24 and at first promised an approximate 12 hours ETA, then removed and came back with a 5 Days ETA. For individuals who make a living with their Internet this is devastating and AT&T seems not be in any hurry. This doesn't appear to be urgent to AT&T we are stuck waiting. They will not cover my losses and I can't wait to see what compensation is deducted from the bill. read more

My internet is slow and I'm unable to to restart a movie due to inadequate speed. Don't waste your money. Also AT&T state their installation is free. They are not truthful what they do is charge your account at $33,00 a month for three months hoping you won't see the charge. Very underhanded company. Stay cowAr! read more

Brian and Michele were amazing. Cannot say that enough. Randy however, belittled my grandmothers death and told me that if I wanted to have my internet fixed i would have to keep my phone on and leave the funeral to meet the repair guy or I would be charged $99. Randy transferred me to to his direct supervisor "RED" who doubled down on Randy's ascertain that at&t had no other repair times and that I should skip my grandmothers funeral to meet the installer. Both randy and red showed a total disregard for human life and showed no compassion, empathy, or basic human decency. I am still aghast at the treatment I received by AT&T representatives Randy and Red. read more

Everything from store, customer service to delivery. Idiots work at store, dumber ppl pick up the phone and now one knows where equipment ordered is, and zero help. Worst experience I've ever had , hence why I've always used Comcast. Place I bought has fiber but getting equipment is only through the mail that never come, no one can get me any information. If you can , pls pls, do not use this service. Horrible. read more

Just moved to Roanoke in November and where I live AT&T internet is the only option. I'm paying for Internet 300. Their site says: 99% reliability, consistent speeds even at peak times. It's a complete lie. As you can see, if it's Saturday, you're not going to have internet service that's anywhere near what you pay for. At the end of my contract they want me to pay $30 more a month for this lousy service. read more

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So about a month ago? I try to pay my AT&T Internet online... their servers were down, so I called.. she told me she could not accept payment at this time and it was fine? A wwwk later ? Come home and my Att motel is off? Hmmm ok? So I had called to pay off the account... after it was paid in full???? Still no internet . So I call back! .... Lady on phone ? Maam? Your service was canceled... I'm like? Are you serious????? I just payed 487$! In Full ... yes ma'am we need to send you a new box! It only takes one business day!!!! 2 weeks later ... box was sent to the wrong location? So I called back... if they try to send the box again, it went to second location!!!! now we're on week three and I still have no Internet for my business.. spending money nonstop on Wi-Fi hotspot? Not even offering to compensate me for all the downtime of my business.. Lady from AT&T support gets complete attitude with me???.. after 3 1/2 weeks of finally receiving my AT&T box, I decided I was better off just walking away from the situation before getting fueled up anymore!!! Definitely a one star company has no respect for anyone and only cares about their money.. I will never use AT&T Internet as long as I'm on this planet... read more

Service never work in Aubrey Texas at Paloma Creek area I internet mobile cable.Ever since I switched over this Horrible service pls go with Verizon read more

I am done with AT&T TV & INTERNET SERVICE! After 30 years of lies, price increases and subpar service I am out! Customer service could careless. I have been having conection problems for that last two months and everytime its the same thing, reset the router. I know how to push a button, I have other issues and can't seem to get my point across. I called inquiring about adding a new box in my guest bedroom and was told the cost would only be $10.00 just like my other three. I just looked at my bill and my increase was $74.00! They flat out Lied to me! Now they are in a contract dispute with CBS,Disney,ESPN+. I signed up and now pay another $25.00 a month. I wanted them to lower my bill by $25.00 and was told the limit is $20.00. As I write this review customer service said she could only give me a one time credit for $30.00 . I told her to escalate this to a manager that might be able to help. So I have now been on hold for 58 mins. and I am willing to bet I am wasting my time. People if your looking for a TV/Internet provider read the reviews, you have to be out of your mind to sign-up with AT&T. Youtube,Prime,Netflex will cover all the bases for a lot less money. Bye,Bye AT&T read more

I requested that the company stop robodialing on 8/14/2015. After receiving another robodial at 2:00 PM PST on 9/14/2015, I called at 5:00 PST, and spoke with Mable regarding this egregious behavior. She apologized, and initially said the calls could not be stopped as I was a customer. Once I complained that I requested to be removed from the robodialing list, and that an opt out was required, she worked with her supervisor to suppress the call moving forward. As I am unsure that this will take hold any better than last time I requested this, I want to ensure others are aware of this situation. If you are as upset as I am about these disruptions, tell them to stop, document it, and if they don't, go to https://complaints.donotcall.gov/complaint. Please note, they did not offer, nor did I receive any discount, nor remuneration for this misconduct. read more

This internet is so slow and my connection drops at random. My broadband goes out repeatedly and it's not even during peak hours. Right now my parents pay for the internet but you bet I'm going with Google fiber internet when I get my own. The customer service is responsive, but unfortunately, the solutions are redundant and fail after short periods. I'm not paying a specialist to come out and unplug my router plug it back in and then tell me I need an upgrade. read more

ATT is very good at marketing their internet service, bundling it with phone, cable services. once you are signed up, you are at their mercy. tech support isn't good. technicians scheduled to show usually don't. they don't even bother to call. the technicians don't work for ATT, just subcontracters. while in contract, the internet deals sound good. when the contract ends, ATT always refuses to renew. they just jack up the price. when you switch, they call constantly call with "deals". after a couple of times, i/family ignored them. we also don't have landlines either. read more

They advertise on their website that 11 agents are available to talk about signing you up for new service. Ive now been on hold for 15 minutes, nobody has answered yet. The number of free agents to discuss to service just went up to 13 according to their website. Clearly fraudulent and a ploy. Also, I was told by one of their agents last week they do a hard credit pull to "see what offers you qualify for". Take a hit to my credit to sign up for internet? Seriously? I told them that is ridiculous an last time I had a pull like that was to buy my house. They just told me sorry and shrugged it off. Will hang up now and not use this company. read more

AT&T Internet - Internet Service Providers Near Me

Beware, take your business elsewhere. AT&T came out to wire our office for internet and they did what they do to thousands of people all over the nation. They took out our land line, and removed the cables so it was inoperable. They proceeded to put the phone line into their modem, making it a forced package of internet and phone. Land lines work during a power outage. There is a push by the telecom companies to get rid of land lines. The conversations we have on land lines aren't subject to being recorded, as our phone conversations and anything from your computer that goes through wi-fi does. read more

I called AT&T to report my phone lost and to buy a new one. I started at 9:30 this a.m. It is now 4:00 p.m. They have tried every fraud in the book. First they sold 2 phones at once and said they could not cancel one. Then they sold me a new line W/O even asking me. I found out when a "Terms and Conditions" form arrived in my email box. Then when you call back you are put on hold forever--about 37 minutes. I was told I was hacked (by AT&T themselves) and to call their Fraud dept. I called and was put on hold for 45 minutes. Then they told me they wouldn't take a report against themselves and to call the police. They also can't cancel anything. Does this remind you of the Wells Fargo Fraud? Amazing!!! Thank goodness I used Amex and can cancel everything as the bills arrive. But how do I get a new phone??? I guess I move my whole shared plan to T-Mobile or Verizon. UUgghh--but 8 hours is ridiculous. What ever happened to good old fashioned service? Oh yeah, CoVid welfare means no one is at work. And AT&T ONLY has off shores reps that can barely speak English and don't know a single AT&T policy or Plan. I finally was able to process my one phone purchase and was off the nightmare phone call at 6:00 p.m. So it took 8.5 hours to buy a new phone. It took 8.5 hours because they kept selling and adding things on my account I did not ask for, discuss (totally never came up) and then telling me they had no ability to cancel or transfer to management. Yes...I tried calling back and getting a new rep. They are all in the Phillipines or Bangladesh and from a cheap agency b/c they don't really speak English. Some of those call centers over there are cheap labor--$1.00/day vs hiring a U.S. worker--but at least they have been well trained. AT&T must be paying .50 cents/day for their reps. Also it is clearly a training issue by Corporate to up-sell you into products you didn't ask or want. I hope the A.G.'s of every State sue them just like they did W.F. when they did this to their customers. Upset! read more

This started as having ATT install fiber optics into our home. I pay a premium price but have not gotten premium service. They suggested I rent their booster because televisions and computers were being bumped offline. The booster hasn't helped at all. When they installed the fiber optic internet in our home, they sent an ATT sales rep that talked us into switching our cell phones (5 Lines) and to Direct TV. He promised us a $250 preloaded card for up to 4 lines. I received the $50 card from ATT for Direct TV, but nothing on the cell phones. I tried to call the business card he had left me, but it had been disconnected. Next, I called ATT and was told that that particular promotion was only if your old lines were ported. Nothing like that was mentioned during the transaction. They advised me that he was no longer with the company and I would have to get in touch with his boss. The problem here is that none of the phone reps will give me a name or way to contact him. I have been fighting this for almost a year and a half and the best offer they gave me was $100 off my next bill. I told the Rewards agent that I was willing to have the $250.00 deducted from my bill over four months. She told me she could not authorize that. I asked to speak to someone who could, and that the maximum I could receive was $100.00 off of my next bill. Are you kidding? A company should stand behind promises made by one of their reps PERIOD! ATT is a horrible company to deal with! Never again! Please beware of this fraudulent game they play. I turned in my old phones for credit on the new ones - it was supposed to be $1,000 per phone over three years. I want to rid myself of this unscrupulous company. But, of course, I can't get my phones returned, credit for those phones, NOTHING! I have been dealing with this issue for over a year and a half only to be passed around or hung up on after spending countless hours trying to get some resolution. Shame on you ATT! BTY the way, my review would have been -10 but was not offered. read more

Atrocious customer service. Website self-help did not resolve issue and didn't even recognize we had Uverse outage. Phone support is a time-waster - asking for all account info through automation. Once you provide it there is neither an available person nor an option for call back. Both options were unavailable due to "technical problems". What company doesn't answer the phone when their equipment fails? And why am I paying $300 per month for this garbage? read more

DO NOT Get their internet. They like to play games and slow your internet down and even have it go in and out. Then when you call and do everything they say to do it miraculously works again....for a while. Then after a few weeks we're back to square 1. Im glad we're switching from them. read more