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AT&T Internet

1.3 (477 reviews)
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Updated over 3 months ago

Services - AT&T Internet

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This is the 15th and it's been out all day.

I'm so tired of weekly day long outages. Everything in my place use internet so when down, no tv. They want to credit $2 each time. I end up going out and spending much more than that

Fiber Modem in IT closet
Mark R.

In the Dallas suburbs in a new neighborhood which is all underground fiber to my home IT closet. Chose the Internet 300 package and have been receiving 350 Mbps Wi-Fi consistently. Having trouble with DirectTV and my Samsung TV's but that is an app and Samsung issue. My computer is hardwired Ethernet to the modem in which occasional have a disconnect/pause issue. Not sure that's AT&T and not sure how I will troubleshoot since it is momentary.

The mess that was left after digging up my lawn.  No sod replaced, 2 sprinkler heads still buried, and won't take responsibility.

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Review Highlights - AT&T Internet

when i called the number you gave, a nice gentleman transferred me to the ATT Mobility Office of President.

Mentioned in 11 reviews

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Clearwire Technology

Clearwire Technology

(13 reviews)

North Dallas

Until Yelp comes up with an easy to use Windows mobile phone app then I'm going to be tethered to…read moremy laptop for a while. (Screw the iPhone :) ) I don't think this offer is still available but I got a home modem and usb antenna for $50. It uses WiMax technology which is all wireless so for your home modem, you just power up your modem, cross your fingers and hope it finds a signal. What I thought was stupid is they didn't build a WiMax modem with a wifi router built in so I'm back to having a modem & wireless router again. The speeds are quite good from personal experience rather that actual data, I'd say its up there with dsl, cable but not up with fiber. I usually get 3 out of 5 green lights. The usb antenna can be used anywhere Clear is deployed. I've been good pretty much everywhere I've tried it but I'm weary when I travel to smaller towns. We'll see. To compare - I think my old home at&t dsl was about $60 and I had a EVDO mobile card from Sprint for $80. So Clear is definitely cost effective and I bet coverage & speeds will get better. And as Kevin G raps ... "I"m a mathlete, so nerd is inferred"

I switched to Clear after getting bad service from ATT. I don't know which one was worse. The…read moreClear connection was never good, I got knocked off all the time and customer service was never much help. Their idea of fixing the problem was telling me to move the modem about an inch or put it closer to a window. I recently moved a few miles away from my previous location and found that the modem didn't work at all. I called in and they told me they didn't have service in my area so I asked to cancel the account. The rep told me he would email labels for returning the modems and that was the end of it. Now a month later, I'm getting calls several times a day letting me know that I owe an $80 re-stocking fee for cancelling my service. It doesn't seem to matter that I would not have cancelled if their service had worked at my new location. So I guess it's off to collections I go. I'm willing to take a stand and refuse to pay.

Astound | Lewisville

Astound | Lewisville

(100 reviews)

Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

AT&T Internet - isps - Updated May 2026

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