I had an issue with my mobile hotspot and stopped by this T-Mobile store to get some help. Xavier…read moreassisted me and had everything diagnosed and fixed in about 10 minutes. He was extremely knowledgeable, efficient, and easy to work with. What really stood out was how helpful and respectful he was throughout the process. He clearly explained what was going on and made sure everything was working properly before I left. I really appreciated the level of service I received. Great experience overall -- thanks again, Xavier!

If youre going to try to switch you plan to TMobile you might want to think again. First their…read moredevice reimbursement is on a separate debit card for each phone you pay off. You cannot switch until your previous provider unlocks your phone which may be the next billing cycle. They only tell you this information AFTER you've paid off your old devices. Also, be prepared to devote 6-8 hours to this process.

Juan is a great ustomer service rep for Dr. Smart Phones ( now Geek Mobile)…read more He quoted me a price lower than another Dr. __ place down the street. Hope he decides to stay on....at least until my repairs are done :P

Horrible service!!!! I had my iPhone 6's camera replaced around a year ago and when they installed…read morea new camera, they failed to install the tiny piece of glass to protect the camera. I didn't know it was missing, so I happily left. Camera worked great for a few months the 6 months or so I started having issues with spots and focus, so I took it back under the fake lifetime warranty. Alejandro refused to repair the camera, blaming me for not putting the glass on. (Since I'm a iPhone repair specialist, oh wait that is why I paid them) I'm calling corporate, but have a feeling they won't be much help, all I could do was leave a message. This place is a scam and does poor work that will fail!! In Response to Alejandro's comment: Say what you will about my comment, it's not accurate. Alejandro is backpedaling to try and make up for the poor business practices of this company and for his actions

I have had all Apple products for personal and business for over 20 years. Throughout all that of…read morecourse repairs and/or issues have come up. If I had known about these Guys at Cell Phone Repair Guys of Addison my life would have been made sooooooo much easier and have not spent so much money for terrible repairs and lost equipment due to bad repairs. These guys are the most honest, upfront, care 100% about their clients. You don't find companies and employees who are professional and truly care about their quality of work. They went above and beyond to ensure that our iPad Pro was in perfect condition after a bad charging port and then terrible screen issues to battery starting to bubble. They took time and made sure that we got back our iPad Pro in the best possible condition saving us a ton of money. There communication was right on the entire process. I won't go anywhere else for my iPads, iPhones, Macbooks, etc!! They are a diamond in the rough for cell and computer repair. Thank you Noah for everything!

One of my camera lenses got smashed when my phone dropped and I have never had to get a phone fixed…read moreso I was worried I'd get charged something ridiculous. I was very happy with CPRG's price, how quickly they got the job done, and how incredibly kind they were. Easy-going, cool dudes. The quality of the repair was not what I expected, however. I thought it would be perfectly clean and looking brand new, but it's extremely noticeable that it's not the original lens and looks like it suffered the most minor chipping along the rim a bit. Especially since there's an original lens right next to it, it's pretty obvious. Now none of that affects when I take a photo (although neither did a completely shattered lens) and I don't trip that someone would notice. My only concern will be when it comes time to trade in for the latest model.

Ask for Jay if you're a Samsung / Android user. He is awesome!…read more My son switched from Apple to Samsung. Jay is knowledgeable, friendly and super helpful.

The last two times I have visited this location I have had dismissive service. The first time I was…read moreinquiring about using an eSIM in Rwanda and received no help. They had no idea how to and obviously didn't care. When I asked if I should try this option I was told that I had answered my own question. Today I wanted to purchase a new iPhone, Non of the two I requested were available and I was told to visit an Apple Store or order one and wait. Very strange customer service, I was a little surprised on both of my visits. Apple on Knox had me up and running instantly.

This location far surpasses other AT&T store locations. My tech, Marco was the best. Professional,…read moreefficient, and knowledgeable. I had upgraded from Galaxy S9 to a S26 and somehow had totally lost my phone icon. After stopping at 2 other places for help and getting none, and being told they would have to clean out my phone and start over (taking 3-4 hours) I stopped at the South Preston store and was pleasantly shocked when Marco took my phone and fixed it in 5 minutes. I am one happy satisfied customer. Thankyou again Marco - I am coming to see you for my next upgrade!!​

When I arrived, there were no cars out front, so I assumed the store wasn't busy. One sales…read morerepresentative was working with a customer, but he didn't acknowledge me or the next two customers who came in. We all waited for a few minutes, expecting someone else to come out and help. When I finally asked the representative if anyone else was available, he told me he was the only one working. Unfortunately, all of us--including me--left without being helped. A disappointing experience.

Got my iPhone screen repaired from here, the phone was repaired quickly and professionally done…read more The repair prices were reasonable and the store clerk was very knowledgeable about other issues I was having with the phone and was able to repair that as well. I bought a tempered glass screen protector and overall the total cost was a lot less than what I would have paid at an Apple store. Store looks pretty futuristic too! Highly recommend to anyone in the area if they need a phone repair, cases or even a car phone.

They were great! Took excellent care of me and fixed my phone! Even installed the new cover for…read moremy lens. All with a smile! Thank you!

Had an excellent experience at this Verizon location!…read moreJasmine easily and quickly fixed the problems I was experiencing with my iPhone. Also, I had just picked up my dog from the Vet so I had her with me. Everyone in the store greeted my pup, and one of the representatives even gave her a bowl of water to drink.

I've been with Verizon three months and they have been the worse three months of my life! First the…read morephone they sent wouldn't get the Internet. I called and called and they said it was an outage thats right after I got the phone. Then I went to the store and they didn't want to replace my phone talking about my time up! Had to go back and forth for days just to get a replacement sent. My bill proceeded to go to 170 bucks for one yea a single line! Today I call for a transfer pin and they tell me first they are having technological issues then they said my number was locked which was not true they then proceed to tell me they can get my bill to 60 bucks.. but last week before I decided to leave I called and they pretty much said it was nothing they could do to lower it. I spoke to several ppl on the phone in the app all of that and not one person helped me they gave me the runaround until the center closed and I couldn't speak with anyone. Kim a supervisor got on chat and was rude saying she can't do anything and call a number and then nothing! How she got to be a supervisor I do not know. Verizon sucks and if you are thinking about giving them a try you are better off with straight talk at Walmart. I picked this store to review because it was the store I went to five times in one day when they wouldn't take my phone back and they just as crappy as the six people I spoke with today. My advice DO NOT DO IT, GO PREPAID DO BETTER VERIZON!!

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

My Samsung Note10 had a cracked screen. These guys were quick to respond to a pricing request and…read morewere the best price so I took the phone in. They replaced the screen and LCD in about an hour and a half. Used genuine Samsung parts and the phone looks and works like new. Will use them again when I need to fix something else.

Horrible place, didn't even fix my phone right. Broke many parts of my phone and they just kept…read moregetting broken again, had to go back to this place many times and my phone kept having many problems. It didn't have any problems before I went to repair it here. Definitely don't recommend.

Great customer service from Kevin. Ask for his name: Kevin. He is the best!…read more I had Tmobile internet before, it took a few days to get my package delivered to my house, but Kevin, he got my package registered and activated in the store, right away and ready to use. I walk in and out, total 21 minutes! Awesome! Great job Kevin!

No system when you check in... will not come back in this store anymore. You should even ask who's…read morenext or get a number system.