Juan is a great ustomer service rep for Dr. Smart Phones ( now Geek Mobile). He quoted me a price lower than another Dr. __ place down the street. Hope he decides to stay on....at least until my repairs are done :P read more

Horrible service!!!! I had my iPhone 6's camera replaced around a year ago and when they installed a new camera, they failed to install the tiny piece of glass to protect the camera. I didn't know it was missing, so I happily left. Camera worked great for a few months the 6 months or so I started having issues with spots and focus, so I took it back under the fake lifetime warranty. Alejandro refused to repair the camera, blaming me for not putting the glass on. (Since I'm a iPhone repair specialist, oh wait that is why I paid them) I'm calling corporate, but have a feeling they won't be much help, all I could do was leave a message. This place is a scam and does poor work that will fail!! In Response to Alejandro's comment: Say what you will about my comment, it's not accurate. Alejandro is backpedaling to try and make up for the poor business practices of this company and for his actions read more

Took our PS4 we already knew what caused the malfunction and that it wasn't working so they charged us 50$ for the exam , and then they said they had to special order parts and he would be in contact with us to let us know the pricing or if they got ahold of their vendors who supply the parts so since they didn't contact us so we just went into the store to get our PS4 back and that when he told we needed 2 parts that would cost 100$ each ! So we passed realizing that's almost the price of a new PS4 and we actually are taking it to get fixed by a home technician all together for 55$ total read more

Update: I took my bad display that I recieved from this location to Sprint. Luckily I had protection plus so i was able to get a brand new screen for free! No problems when you use good parts! This guy uses cheap parts from China, that's why he is always worried about "making money" on a deal. If you want it done right, do not take it here and take it to a trusted technician. This is a franchise company that needs to take care of it's stores. read more

Decent customer service but the Iphone replacement screen/digitizer is so cheap that I had to return 3 different times for them to "replace it". I continued to have issues so it will be easier for me to have Apple do the repairs with their QUALITY parts. Very frustrating to have your phone trying to make calls and activate when listening to music and trying to work on the farm. read more

They screwed my phone using shitty material, paid $120 for iphone 6 replacing screen very expensive !! They Screwed the home botton the sensor which turn of the screen when i put on my ear and because of the very cheap material the screen is off. I can do the same job in harry hines cheaper and better quality.scratches all over the side while taking off the old screen. They gave me bad attitude when i went back. I Dont recommend. read more

I needed to extract the info from my phone before I ship it back to the insurance,  I came in Saturday afternoon  I told him I was in a rush he told me it might take a couple of hours for him to just take a look  I couldn't wait that much so I told him I'll go to a different place so he told me I could pay rushing fee of $20, he told me he would even do it for  $10, which is on top the 45$ they charge you just to take a look on the phone. After an hour he didn't even look at my phone telling me he was busy with walking customers, I told him it wasn't cool but it was already too late , I told him I'll come pick it up Monday and he said he will take care of it. Monday I waited until 11am and I didn't get a call , I called him and he said he will call me back in a couple of hours,  at 3:30 I called him to check what's going on and he put me on hold telling me that he with a customer in the store after 8 min on hold I drove over there while I'm still waiting on the line .  I got there and he wasn't even at the front and no customer was there, he told me another 2 hours,  after 3 hours he didn't call me I called him and he said that he check with the wearhouse and they didn't have the part. I came back to pick it up and asked for a  refund since I lost all my contacts info due to the fact he could fix my phone and I didn't have time to go to a different place since I had to ship it back . He wouldn't give it to me , so I asked for at least the 10$ rushing fee , he said he wouldn't give it ad well since I agreed to it, although they didn't fix it Saturday. I lost $55  and all my contacts, photos and important information just because I was counting on these people.  I would never get near , definitely wouldn't sign this 45$ ( just for taking a look , fixing the phone will be much more) in advanced paper they use to rip people off. I wish I went on yelp before walking in read more

The worst customer service! Addison Location. I called ahead to see if they could fix my phone before they closed with a group on I had purchased in which they said they could and bring in on it. I got there half an hr before I said I would be there and was told in the half hr it took me to get there they had 3 customers come in and they now could not do what they said unless I wanted to pay an extra fee to get ahead of everyone else. When I asked to talk to the manager I was informed that I was. Please do yourself a favor and go anywhere else except here. They are dishonest. read more

Worst customer relation experience ever! This staff is experienced in creating excuses vs solutions. Original estimate was for $69 to have my galaxy s5 power port repaired. Upon disassembling a short was created in the unit therefore more parts were required to complete the work order. The new estimate was over $200. Fortunately we were able to negotiate the price down to 175. However when we the unit back to work there was a problem with the volume and speaker system which did not exist prior to repair. This was mentioned to them as well but they said the repair did not cause that problem. Furthermore, my wife's SD card was missing from the unit. When I return to the store to confront them they adamantly stated that they put all parts back in to my wife's phone. This was the only explanation given therefore obligated write a negative review because they should have been a little more sensitive and more diligent in trying to locate the missing card. Likewise the card is not the major issue is just as sensitive material on the card that will be forever lost. Not recommended at all and if you use this store make sure there are no SD card in your phone read more

Dr Smart Phones Addison - Mobile Phone Repair Near Me - Addison, Texas

I went in to have a cracked cell phone screen repaired on Monday. Guy looks it up and says he needs to order the glass. I say OK, I listen to the tech on the phone and confirm that it's in stock and he will have it tomorrow. Tech says it will be in tomorrow. I come in Tuesday and the Tech says "parts not here yet", should be tomorrow. I give him a little grief knowing it wouldn't be on time. He says "don't be aggressive". I shake my head and laugh. I get a call Thursday saying the Tech just picked up my glass if I'd like to come in. Ridiculous, just no such think as accountability and customer service. NO wonder this place has less than 2 stars. I'll by a new phone before using these guys again. Midway and Beltline in Addison. read more

Worst experience ever. I've never been this mad. Took my phone in for a screen repair. Had to go back because the screen started separating. First they said I have water damage, then they tried to say my mother board is bad and they broke the home button. My phone was perfectly fine when I took it in for a cracked screen and works fine after they replaced the home button. The screen they replaced is bad. I have to swipe and push buttons several times for it to work and the home button is loose. He had all kinds of excuses why the home button is loose. I had enough of the bs excuses and left. The Worst experience ever. Total rip off. Do yourself a favor and pay the extra $5-$10 and go somewhere else. read more

I only rate when necessary...now is necessary! They delivered as promised for a great price! Alejandro, the Manager, clearly explained everything. I Will do business again and refer family and friends! read more

I went here to get my iPhone 5S repaired on 10/25/2014. I asked about the Groupon b/c the Groupon says the 5C and iPad2. They told me they would accept the Groupon + an additional $20 at the Frisco location. After I realized the Addison location was closer, I contacted them and was told something totally different. I then explained what the Frisco store had quoted and agreed on the deal. I arrived at the Addison store and there was only one person working. He advised that the phone would be repaired at latest 1:30pm. I returned to pick up my phone and had to wait an additional 30 mins. By the time I left there were two other technicians present. I explained the situation to the gentleman who cashed me out and advised him that I didn't think I should have to pay the additional $20 due to their timely delivery. He stated if I didn't give the $20 he wouldn't be making anything out of the deal (so much for satisfying the customer). When I returned to my vehicle, I dropped my phone in the cup holder and the screen cracked. I do not believe the quality of the screens used by this store are worth the time. read more

I love this place. All of the Dr. Smartphone's locations are on point. I was on vacation in Texas and I dropped my brand new iPhone. I didn't have any kind of coverage from Apple and were probably going to charge me an arm and a leg to repair the phone anyway. I found this little gem online and decided to give them a shot. Not only did they fix my phone in about 15 minutes while I waited, it was back in brand new condition. I still had a scratch on the side from where it hit the concrete but the screen worked perfectly and was otherwise in perfect condition. I went to the Frisco location and the staff was super helpful and very friendly. They calmed me down too because I was freaking out with my broken phone. The price was incredibly reasonable. Hopefully I never break my screen again, but if I do I hope I'm in Texas because I know where to go. read more

They kept my mini iPad for 2 months and never fixed it. Each time I called them for status they always told me, "I will let you know when it is ready. I will call you." ~ Owner. In addition to that, they repaired my phone recharge port, broke mic too and now the recharge port is loose again. Took it back to him and he said he can't fix it today because today is not his phone repair day. I am out of $69.00, and all I hear is excuses and why he can't fix my phone. I asked myself if he can't fix my Mini iPad why on earth would I give him back my phone for a warranty fix. I walked in today, and took my iPad back from this incompetent establishment. I had my cell phone ready to call the police if he refused to give me back my non-repaired broken Mini iPad. This is my review. read more

Where do I begin. Took my s8 plus to get a replacement back glass. They said originally an hour and a half tops. Called 90 minutes later. Still cannot find the ORCHID GRAY back glass. Told me Tuesday or Wednesday it will be ready. NO ONE HAS CALLED ME WHEN I REQUESTED TO HE CALLED AND KEPT IN THE LOOP. turns out the phone was done one day after I dropped it off. Not only that but with the wrong color on it. ORCHID GRAY IS NOT BLUE! and all they can say is oops. No calls or anything to let me know. Worst phone repair place in north Dallas hands down. If you want horrible customer service, wrong work, excuses then come see them today! read more

Wish I had a option to give them rating in negative numbers.. If you want to save your IPAD/IPHONE from loosing your original parts, then STAY AWAY. If you go for Screen Repair, they will replace your original batteries with fake one... this is what happened with my IPAD Air..... Situation: went with my iPhone & iPad.....worst exp with iPhone, can see the review below...and then iPad repair was nightmare....they told me it is going to be 95$ for LCD repair plus taxes. I agreed...& then after 5 days they said total cost is going to be 205$ plus taxes... I was taken back...whn asked why this cost...they said, Screen need to get repair too..& we did that as well.....I asked with who's permission did you added another 100$ to my bill. and they had just this to say.." if you don't want I can give you IPad without screen & LCD plus you have to pay us restocking fees of 40 $ of part ordered".....Are you serious??? I gave you my Ipad with broken lcd but in perfect screen, give me back in atlas in original condition.... but then completely refused. Finally after a long discussion we reached at 150$ plus tax.. Reached the store, while making payment, he again gave me a bill of 196& plus tax....another argument followed...even had to ask them to hear your audio recording which you do while talking to customer on phones.. Finally agreed to bill me 150$ plus tax. Ipad was fully charged.... .Came home...and used for some hours...By late night it was out of charge... Put t on charger.....no response...thought might be socket is not working...tried to cable it using Mac pro.....no luck... So currently , not even 28 hours post pick up, my IPAD is completely dead.... tried calling them like 5 times today...they have refused to take call... implying they know what they did...took original battery with the fake ones.. and now..I am login ahead with disputing the charges.... what a shame...they are a big scam!!!! save your money!, better to go with apple care!.... read more

Horrible service and dishonest business. Bought a iPhone 5 for a 150$. the phone is crap ,they told me it was unlocked on all carries which was a lie. Long story short, the owner is a crook the tech is a kid that doesn't have any idea what he's doing and the poor receptionist is caught in middle of it all. The phone doesn't hold a charge over a hour and a half it doesn't ring (vibrate button is broken) they didn't tell me any of this even after I asked ...I wouldn't recommend my worst enemy to them. read more

Do not recommend. Took my Iphone 7 here....had an issue with a SIM card that I needed swapped out that had gotten stuck. They said they had to take the phone apart to get it out...charged $75. However, their opening of the phone killed the "home button" on my new phone. They weren't familiar with what could have gone wrong.....and advised me to take it back to Apple. No refund. read more

The worst customer service ever. Guys if u need to fix ur phones. There's a one on Midway on the other side and it's way cheaper. Tbh just hate the owner of this place. Bro it's just a small business come down .. what if u own Walmart.. lol read more

Not even 1 star... STAY AWAY...!! from this guys they're liars promising "OH yes we'll fix whatever problem you have w/your cell-phone" let us look at it. Once you drop your cell w/them suddenly you "Have" ALL kinds of issues w/your phone and they can't "Fix" it until you approve more costly expenses... Then they SLAP you w/a $45.00 bill for looking "under the hood" of your cell. So you say F*&^% ok here's my c/c and then, surprise.. surprise... they over charge an extra $5.00 for a total of $50.00 for what...??? :-O God only knows... Yeap... RIP OFFS that's what they are, people b aware and don't let them scam you... Not recommended AT ALL.... read more

There should be a "-5" stars for them STEALING my iPad mini. Yes. they have it and won't fix it or take my calls. The owner (has accent) puts his employees on the phone and up front to lie (poor kids, they try). Be very careful with what you leave in their care!! I took in an iPad mini about 6 months ago. They "fixed" it and it quickly broke again (start button). Now, they won't fix it or refund the moneys I have already paid ($80-ish). The take-away (besides the fact that the owner is dishonest), I think, is that they don't have insurance. Remember that. read more

GO HERE IF YOU JUST LOVEEEEEE BEING RIPPED OFF AND LEAVING WITH YOUR PHONE WORKING CRAPPIER THAN WHEN YOU WALKED-IN!! I purchased that SAME Groupon everyone's complaining about with the "required" LED purchase $79, okay you got me! They changed the screen and now the phone is possessed, it goes dark making the screen invisible to me, the apps open when they feel like it, I can't end conversations because the phone won't hang up if I can't press the end button, it's comical!!!! The keyboard continues typing letters or numbers on their own after I'm done like a dang Ouija board. I took it back and they "fixed" it and an hour later I was back up there with the same issues. Oh, but now they won't honor the "lifetime" warranty because there is a sign of rust corrosion inside a screw hole, rust... which wasn't there an hour ago? BUYERS BEWARE, this guy is the real deal scammer. He'll be on American Greed in no time. read more

I dont care to do low reviews unless the service is just exceptionally bad. This place is bad because they just cannot fix anything. I took my phone in on October 21 for broken screen repair, power button repair and a muffled speaker. By October 27, the phone had been back to This place 3 times. The power button fix is questionable. The speaker was never repaired despite me being told it was repaired then upon returning to the store for non repair it would cost another $60.00.The screen repair is just subpar. The screen was not glued or taped down correctly to the phone and the lower half of the screen has lifted from the phone. I have returned the phone 4 times for the lifting issue. 4 times it was returned to me as repaired. I have now taken my phone to what hopefully is an actual repair service. The issue cost me $179.00 and the phone still cant be used. They offer a lifetime warranty but how many times in the course of 2 weeks should I have to return the phone for a warranty repair. On one occassion, the phone was not read for pick up when promised. LOL the last time I picked up the phone the guy told me he put a "suction cup on the screen, the strongest suction they have" to ensure that it was glued down. By the time I got 4 miles down the road I could see underneath the screen into the body of the phone. (I laugh as I write this. The level of silliness is 100) read more

Worst customer service. Gave estimate for turn around time. Waited 30 minutes with no answer & nobody at the front desk. Came out for another customer & did not make any eye contact or say that it'll take a little longer. No explanation or apology given. Strange experience. read more

This place is amazing. Spent significantly less money than I would have to my insurance to repair the broken screen on my phone. It also took less than 30minutes. I was treated with exemplary service on all fronts. read more

He screwed my iPad using shitty materials for replacing my screen !!! THE OWNER IS THE WORST PERSON THAT I KNOW, he was really mean and helpless he took 3 days to change the screen only and WORST thing after he 'FIXED"it wasn't working at all. When i went to pick up my iPAD he gave me a horrible attitude. I don't recommend this place ,they do the same job in HOTswap Wireless EXPO cheaper,better quality and faster . read more

First time I've used yelp, but the service and products are so awful I felt it necessary to warn others. 1 star is too generous. Crooks probably dealing in stolen products that's why all sales are final. read more

Horrible service! Took my IPad in for a cracked screen and now portions of the screen do not respond to my touch. The home button is not functioning properly as well. I took it back in and was told there was a new problem and it would cost more money to get it fixed. I told them it was not brought in in that manner. I was given some song and dance about aluminum being malleable and I may not have noticed it. I left store to consider what to do next. I get the iPad home only to discover they had given me someone else's iPad. I finally received my correct iPad and I'm being told things like it may be the motherboard. Avoid this place at all costs! read more

I wish I could put 0 stars! I payed them 60 dollars to unlock my phone and they couldn't succeed after one week. Worst customer relation experience ever! They returned only half the money back after they failed at unlocking the phone. This staff is experienced in creating excuses vs solutions. Don't go to them for unlocking your phone... They can''t do it read more

Would never recommend this place to anyone. I made a drop off for a screen replacement and then heard back the following day that they thought their part might be defective because it would work and then stop. They said they would get another and let me know. I never heard back. I stopped in days later to find out what was going on and not only had my device not been fixed, they tried to upcharge me to "fix" an issue with the home button from the screen being cracked. There was no home button issue before yet I was blamed because of the broken screen but they would not acknowledge that it could have been from them taking the bad screen off. What seemed interesting was that they were willing to replace a connector they said was damaged but only charge me for the labor. That to me said they caused it but instead of taking the hit on it, they placed the blame on me and tried to make me make up for that. No wonder they're on Groupon. Crap repair service and crap customer service is why they're likely hurting for more business. I would not recommend this place whatsoever. read more

Purchaser Beware!!! I took in a 6 month old Galaxy S7 to have the cracked screen replaced; Cost of repair was $240. I lost it all and incurred additional costs because they caused more damage than they repaired! Within 10 minutes of picking up my phone I discovered the soft button for "back" didn't function at all; The Home button was loose and wanted to toggle back and forth and the screen was not attached properly because you could see light shining between the front and back of the phone in the bottom left corner. They were then closed, so called immediately to let them know of the problems. He acted as though I did something to break these other items. When I went into the storefront to have him look at the phone and requested he fix his mistakes his heat machine was conveniently broken and he could not open it to see what was wrong. He wasn't sure when his heat machine would be fixed! I needed the phone immediately and had to replace it! Wish I had read some of these reviews before I went there, but since the AT&T store had recommended them it didn't occur to me to check reviews. This appears to be a re-occurring problem at this location! read more