Stay away from T-Mobile, ordered a phone in February was told I would have it in a week, a week turned into a month, called in to check order they told me I have to come in to resolve. I go to the store, they make wait an hour only to tell me no order number created yet they tell me I will have an order number next week and the manager will call me. Into the next week Manager never calls. I go to the store the next week told the same story, manager not available he never calls again. Into the next week go to the store no answers. Call later in the week finally talk to the manager he says he knows nothing about this can't give me an eta on the phone. I said fine cancel the order, now he can't cancel the order have to call order entry to do this. I thought that was odd, I bought the phone through you and you can't cancel the order? Called T-Mobile they told me this must be done via the store, now it escalates, talk to a guy on the phone he says that the order number hasn't been created yet but will be created in two days. He promised I would receive an email with the order number within 48 hours. Never received an email, called again, talked to a woman about canceling the order she had no clue and told me I had to go back to the store to cancel the order. At this point I told her I've been to the store three times and the manager assured me I had to cancel through this process. She had no clue or knowledge of anything. She then escalated this to her manager I waited on the phone for 20 minutes and finally hung up after being on the phone for almost 2 hours. Each encounter whether in the store or on the phone has been one hour plus in time. Think about this when you purchase something and you don't receive it, T-Mobile store tells you to come back to the store because they won't talk to you on the phone, T-Mobile. What's insane is they won't give me the new phone but they won't let me cancel the order either. This is a terrible experience that has no resolution I feel like they stole my money, refuse to give me the phone and there are no options. Every time I call in it is literally starting over no one has a clue and worse yet no one cares. You would think that after I hung up after being on the phone for two hours someone would've called me back. Absolutely no call, no email, nothing...The sick part is, if I call in again I'll be on the phone for hours with no one having any record or clue regarding this whole situation. Again this has been going on for a month.
Based on this experience I would highly recommend you stay far away from T-Mobile. I am only writing this to save others from this horrendous headache and experience. I don't want you to lose money and valuable time trying to sort things out over and over again with no resolution. If I could give them negative stars I would. . STAY AWAY! read more
