Adrian was so kind and helpful! I was there for nearly 3 hours, and he kept a positive outlook the entire time. Unfortunately, the staff had to stay after 8PM (closing time) to finish helping everyone get their information transferred to new phones. On top of the incredible customer service, the deals were INCREDIBLE: from free phones to free lines and major savings on phones! This is my new go to TMobile spot! read more

Kasandra helped me set up an account and it went well problem solved. In the beginning we had some port out issue but she quickly figured out how to transfer account and made it work. read more

I went to get a charger for my phone. The person who attempted to assist me had literally no clue to the merchandise she is ordered to sell. I asked several questions and she admitted she didn't know the answer. She then told me to go to Walmart to get what I needed. Keep in mind, 2 of her co workers were sitting down looking at their phones and laughing. Never offered to help or step in to save her. Just let her sink. What a joke. How this location stays open is beyond me. The other locations are far better. read more

Shout out to Melissa for helping me with what other T-Mobile stores couldn't! She's an asset to the company. Thank you! iPhone 15pro max

Devon was awesome for helping me purchase & set up my new phone. I appreciated his kind customer service & his expertise. I was in and out within an hour, I will most definitely return to this T-Mobile store for any future purchases. Thanks again Devon! read more

Very rude people work there. If you call and they hang up on you and when you go inside some of them are homophobic! Don't be in customer service if you are not a people person! I have never been there and seen the same person. They have a high turnover rate and I don't wonder why. read more

Wonderful experience with Orlando! It was quick and easy when I came into the store wanting to upgrade my phone. He went over everything with me and walked me through the process of making sure all my data would be saved and transferred successfully. Also noticed a lot of Spanish speaking representatives for anybody that feels more comfortable speaking in that language. Will definitely be returning, everyone was very helpful and welcoming. read more

Don't get me wrong here... I'm a fan of T-Mobile, but THIS location in particular is just horrible! I wouldn't go here for anything! Where to begin... I guess my first visit was ok. I waited 15 minutes as one employee helped out a customer, then proceeded to help me. It was a bit frustrating because customer service told me to see them, and they told me to call customer service... he was not helpful, and really didn't understand or have knowledge of much that was going on around him. Second visit? Just went to buy a USB cord. Got the cord, waited in line for 28 minutes... as, once again, ONE employee was working, and there were 3 customers in front of me, 2 behind me... so... I wasn't the only frustrated one. Third visit? They were just of no help. I asked about an issue, and before the guy even researched anything, he told me, "I don't know." Me: "Well, is there someone who might know?" Him: "No. We just work here and sell stuff. I don't really know the product or how to do the stuff on the computer." So... ok. Not going back here. Next time I need something, I'll go elsewhere. read more

T-Mobile - Mobile Phones Near Me - Dallas, Texas

I don't think they're going to receive any awards for customer service. When I walked in the store it was empty except for 2 sales associate or whatever they're supposed to be. I had to approach an idle salesperson who referred me to the other guy almost in a joking manner. He then disappeared and the guy that was to help me had the energy level of a sloth. I wanted a simple phone and when he couldn't convince me to purchase a very expensive model he soon lost interest in the transaction. When I asked him questions about the Bluetooth speaker devices he sarcastically said "it won't work with your phone." **I didn't want it from my phone.** If you can switch to T-Mobile without having to deal with their in-store personnel, all the better. I found the overseas 800-telephone reps more eager to help but slightly difficult understand. And both times I called The call was disconnected but they did make attempts to call me back. read more

Reagan was great! My husband and I appreciated all his help, no pressure, great experience switching over.

I am not a T-Mobile customer, but sometimes this is the closest cellular store for me when I need a new charger, battery, or other accessory. When I stop in they are always helpful and friendly and give me prompt service. I have read some of the other reviews and know I am giving a bit of a higher rating than they gave, but my experience here has always been good. read more

T-Mobile - Mobile Phones Near Me - Dallas, Texas

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This is my cell phone service provider of choice when I am traveling in the USA. They take any unlocked phone and have a great pay as you go plan. $3 per day and you get unlimited minutes and text, plus 200 MG of Data. The reception is great in all major cities. Over all I have been quite happy with the whole experience and service. read more

I've been an AT&T customer for years, but decided to consider switching to T-Mobile. They totally won me over! I got the phone plan with unlimited data for a much lower price, and the sales rep there was personable and passionate. The reception is even better than AT&T especially in congested areas because they use different towers. I was eating dinner with a friend in WeHo during the Halloween fest, and he has Verizon. In the mist of 600,000 people all around us, I had better reception than he did. I had four bars of reception and he only had one. Glad to be in the T-Mobile family! read more

Worst customer service from Andres! I've been a T-Mobile customer for 7 years and I know what kind of information/ help is available at a T-Mobile store, he just didn't want to help because he wasn't getting commission from our conversation. Finally, I asked if he could help me put a screen protectors on my T-Mobile phone.. and of course he said no and walked away.. RUDE. We went to another T-Mobile, off of Greenville, and received excellent customer service! They even helped me put my screen protector! read more

I went into T-Mobile on Lemmon Avenue to transfer my 5 line business account from AT&T to T-Mobile. I was immediately welcomed by Mario who clearly explained the pricing and logistics of changing the account. He walked me through the details and by the next day we had everything up and running. We now have better service than we did at AT&T, at a much cheaper price and with much better customer service. I would recommend T-Mobile and Mario to anyone seeking to change carriers. read more

The downside: they sold a phone in my husband's name to an ID thief and billed us. Their mistake. The upside: their customer service resolved the issue in a matter of days, cleared up the bill. This is in comparison with our horrific experience with Verizon customer service. More than a dozen phone calls to Verizon customer service and fraud department, sent them three copies of the police report two different ways, and they still bill us for a phone we didn't buy and told them we never owned. So T-mobile's fraud division is far above Verizon's in customer service and support. read more

HORRIBLE REPS! I bought my Iphone X with my friend when I was 9 months pregnant. We were working with a rep named Bree. The rep told me that with the insurance that im purchasing that it has applecare + for free which I thought was great, also I was told that any claim I do through tmobile would only increase in $20 every time so my first claim would be $20 the next $40 and so on. I thought it was all great and I purchased the phone. Fast forward to yesterday. My phone unfortunately got water damage and i decided to use my applecare for the claim. I called tmobile to confirm if I had applecare or applecare+. I was informed that I never had insurance on my plan for applecare even though I pay $15 a month for it. I had to work with the agent on the line to get a claim processed and everything. I process the claim and pay the $99 deductible. I call in today to see the process and check how everything is going. The insurance rep told me the address they are shipping the device to and it does not match my address in anyway. Bree never put in my correct address and lied about what she was offering to me. Unbelievable and I wish I never did business with her. Now I have to wait and see if someone will return the phone back to tmobile or If i have to pay another claim for now a lost/stolen phone. SHAME ON YOU! read more

By far thee worst customer service ever. So I come in the door and you refuse to acknowledge me standing here waiting to be assisted. Never again! Corporate will definitely be hearing from me! T-Mobile has some of thee worst associates. read more

I had a great experience here today! I went in with an iPhone that wasn't getting service, and the woman helping me knew right away what the problem was. Before we got my phone fixed, I found out that I was eligible for an upgrade so I went that route instead so that I could just get a new phone. It also turns out that my Jump program enrollment had been processed incorrectly, and despite the store getting busy, she really took the time to make sure that my account was fixed correctly and then transferred my content to the new phone even though I could have done that at home. I was in the store for about 30 minutes and never felt rushed or like I was inconveniencing her. The service here is infinitely better than the service at the Webb Chapel/Lombardy location! read more

These guys were great. One of the best retail experiences I've ever had. I'll definitely be returning for all of my wireless needs.

I went into this location to get a case and a screen protector for my new phone. I ended up waiting for some to ring me up for about 20 minutes, that is understandable when there is only one salesperson on the floor. When finally someone came out, I asked if they could install the cover for me. She said 'of course', but while putting it on she dropped my phone on the floor, actually with some impressive force, Now I understand accidents happen and they always seem to happen with very expensive things, but I didn't even get an apology. I am not very threatening, so there is no reason to be scared to say 'I am sorry' and again this wasn't like I tripped in the store and if an employee apologizes I can sue the company. Really a simple apology would have been nice. She told me to look at the phone for any visible damage, there was none. She continued. gave me back my phone and I left. Now silly me. I should have replaced it, right away. The phone became all glitchy. I tried calling the store and only received very aggressive words, which I understand, when you are in retail you are trying to make money answering the phone hinders that process, but I couldn't even get a manager. I ended up calling the store where I bought my phone from. Needless to say, if you want to buy a phone and/or start a plan with TMobile stay away from this location. There are better, more customer service oriented stores that are worth the drive. read more

Worst customer service ever! I was told my Andres Marroquin that I would get my last bill with Sprint paid off and that was a LIE! I have gone into the store several times to speak with the manager and he is either on a conference call or not there. I am now stuck with a bill that they had promised me they would pay. The sales people there treated me like I had no money or knowledge as to how this works. I should have never gone there. They had to almost flip a coin to see who was going to help me out. I was supposed to have gotten a call from management and it still has not taken place. Worst place ever!! I wouldn't even buy a spinner from them now. read more

I've been a customer for 8 years. I'm very pleased with T-mobile service. Unfortunately, two of their employees one name Erick and a lady have very explosive tempers, they immediately started arguing for things that I didn't request and used very sarcastic tone. Worse part: I was with my 18 months old son :( .I ended up calling customer service to resolve my issue, they did it in a promptly manner .... Next time, I won't waste my time going to this store if they continue having this kind of employees. read more

I visited this store to buy a new Galaxy S6 Edge on Memorial Day weekend because Tmobile advertised a 64Gig phone for the price of a 32Gig phone. I arrived at the store on Saturday morning at 10:00 AM, which is the advertised time they open. I had to wait 10 minutes before the store doors were unlocked and another 10 minutes while the second sales person prepared the store to serve customers. I asked to see the 64G gold platinum model and agreed to purchase it. The service agent told me they were not supporting that program and I had to order my phone on line. I asked that they verify because that is not what Tmobile website said. The sales associate said that they were not supporting that promotion. So I came home and ordered online and the phone was backordered for a few weeks. I then talked to TMobile customer support online and he confirmed that the store should have sold me the phone that was in stock, the stores were all supporting that promotion and that the sales associate was incorrect. read more

Romeo is so nice and helpful.. Really takes his time and makes sure you know everything!

These guys ran my credit card and said it didn't go through, that I would have to pay cash or my phone will be shut off. After paying cash for my bill I found out the next day the credit card did go through. So I went and showed them both receipts and please give me back my cash or put money back on the credit card. No can-do we don't pay out cash and it took almost 2 weeks for money to be returned to my card. The latest scam that T-Mobile has pulled on me was I took their survey and got a so-called free nutritional supplement. After paying $5.95 for shipping they added two dollars unauthorized for some kind of ecological shipping. Yesterday I was dinged for $79.95 for some kind of a vitamin that I never ordered and it is authorized through T-Mobile. These guys are crooked as the day is long, danger be very careful about doing business with T-Mobile money is a one-way street for these guys they only provide a service because they have to and they will steal from you if you ever give them an opportunity! Do not take any surveys, do not do anything extra,this company does not have a soul and does not care! read more

I could not be more pleased. I have noticed a huge difference in the service between T-Mobile and any of the other carriers (I have had Sprint, Verizon and ATT). Whenever I would go in the store of any of those three, I would hardly ever even be acknowledged. It was as if I was disturbing them. When I went into this store, "Welcome to T Mobile!". Besides getting a great deal, Dang was very patient in explaining everything about my new phone to me. They seemed to genuinely appreciate my business. I travel overseas extensively and the free international texting along with a 20 cent per minute call rate was irresistible. I have been very impressed. read more