The staff really helped us work through some issues with her phones as we were upgrading. It is a little complicated in the tech world these days, but they walked us through. It helped us load all the programs so big thank you.!! read more

we have been customers at&T for almost 30 years... I am sorely disappointed the service and the lack of ability to get help! we moved from California to Missouri and set up our Internet service... They sent the modem to the wrong address, then sent a second one, then couldn't get the service set up and kitten canceled it. Now they're threatening us with a bill for their equipment I want to talk to someone in the corporate office, but you "can't do that This latest call has been with Jacqueline and her supervisor Jose... What a crime this is! We went with Starlink so we could have some Internet, and I'm getting ready to return our telephones and our service. This is a bunch of nonsense Looks like wanting to go out of business? if someone in the corporate office reads this, I hope you would take the time to call me personally! read more

I called AT&T headquarters today for one of my customers. She is disabled and lives on very limited income. She was scammed by a person who got her personal account info and somehow was able to use a fraudulent credit card. He ordered iPads and iPhones. Our store had one of these dropship boxes returned. So we notified our customer, that's when she broke down and told me what happened. She filed a police report and told me AT&T charged her account and they hold her responsible. She tried returning the unopened iPads and iPhones and was told they would only give her 500.00 back on each one. He then told her to get out of his store. I felt so bad I told her I would report them and try to help her. I was put on hold several times hung up on 3 times. Then I was told I was being transferred to the supervisor after giving them my return number. I was put on hold again just so they could hang up again. I have never used AT&T for any personal or business services and never will!!! Buyer Beware!!! Sham on you AT&T!!!! read more

Back in December, AT&T was offering a promotion where you could receive up to $800 per line for switching. Based on what I qualified for, I was expecting to receive $2,205.63. In order to switch, I paid $2,530.60 out of pocket and put it on my credit card, assuming the reward would help cover that cost. I submitted all my receipts in December and received confirmation that they were received. When I followed up in January, I was told they needed additional information. Getting that information from my previous provider turned into a long and frustrating process, but I finally had the documents mailed to me in February and uploaded them as requested. After uploading, I never received any confirmation or update. When I called today, I was told the documents I submitted were still not sufficient and that I needed to provide even more information. I was then transferred to a manager (which I didn't request), who told me that my claim is now marked as "expired" and that nothing can be done to change it. At this point, I'm out $2,205.63. That's a significant amount of money, especially right now, and this whole process has been incredibly frustrating and disappointing. I followed the steps, submitted what was asked, and still ended up with nothing. I would strongly urge others to be cautious with this promotion. My experience has been stressful, time consuming, and ultimately very costly. read more

At&T - Internet Service Providers Near Me - Dallas, Texas

If i could post negative stars, i would. AT&T is pathetic in every respect. They disconnected my phone from Friday all thru the weekend because the service agent had a bad day and decided to take his anger out on me. His name is Edgar (EG6583) and he should be terminated immediately. My family and my company will never engage service with AT&T again. Truly the worst company i've ever read more

There is an update to the cellphone service that must be paid for in advance from Cricket wireless. The unlimited talk, text, and internet appears to be very limited in nature. It is very hard to listen to someone in Asia tell you your cellphone service is fine when family members are trying to respond to text messages and you are not receiving the messages at all. When cellphone service is having issues and everyone can see it with the exception on Cricket Tech Support that is located in Asia, please do not get offended if the upcoming payment is adjusted to reflect the services received vs. what is supposed to be provided. The upcoming payment will reflect the service issues in April and May as well as May and June. I am not paying for a "Paperweight" service, as I own the phones. read more

At&T - The calls made to 611 requesting assistance with a bill. - Internet Service Providers Near Me - Dallas, Texas

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Just awful.. their service continues to get worse as time goes on. I called in to get my 2 hotspot devices turned off. I waited ONE HOUR 22 MINUTES on hold.. FINALLY when I get somebody, after 15 minutes of account verification, they tell me there's a SPECIFIC DEPARTMENT I needed to call to turn off the devices. ARE YOU KIDDING ME??? Of course, when I call that separate 800 number, they're freaking closed. If there was a way to give a negative rating I would.. Absolutely awful. read more

I only give AT&T one star because Zero is not an option. It nearly took an act of Congress, the Better Business Bureau, contact with the President's Office of AT&T, and 2 whole afternoons at Verizon in Tonopah, AZ, at the TA Truckstop, but we are finally free from AT&T and their horrible service here in the West Phoenix Valley. We have 2 new phones, unlimited cellular and data, and it is cheaper than AT&T! I feel like I have been let out of prison. AT&T will never trick me again. I would rather have a couple of tin cans and a string than to ever go back to that horrible company. We are free! The City of Buckeye's ( AZ) Mayor's office gets a lot of calls about horrible cellphone service here and it is all AT&T customers! They said that AT&T does have permits applied for to build new towers, but we had waited for nearly 5 years and service got worse instead of better. We dropped nearly every call. Data was non existent once we left our home WiFi. I don't know how AT&T stays in business here in the Phoenix West Valley. They should refund the thousands of dollars we wasted waiting on them to fix their horrible service, but at least they will never get another dime from us. read more

AT&T Deserves Zero Stars for Emergency Negligence If I could give AT&T zero stars, I would. My 83-year-old mother, a widow suffering from Alzheimer's and dementia, relies on her AT&T landline for critical communication. Her landline went down--not due to a natural disaster but a failure within AT&T's infrastructure. This left her completely vulnerable, unable to reach her family or emergency services. I spent hours trying to reach someone--anyone--at AT&T who could understand the gravity of this situation and dispatch an emergency technician. Instead, I was met with automated responses, transferred between agents who lacked any authority to resolve the issue, and left on hold for an unreasonable amount of time. Despite paying AT&T a significant amount of money for multiple services, I could not get a competent human being to address an urgent situation where communication is essential for my mother's well-being. This is not just poor customer service--it is a travesty and a complete failure of responsibility. AT&T's inability to prioritize the safety and communication needs of elderly, vulnerable customers is inexcusable. I expected better from a company that touts itself as a leader in telecommunications. If you value reliable service in times of need, I urge you to reconsider trusting AT&T. They have demonstrated a shocking lack of empathy, urgency, and accountability. I am beyond disappointed and will explore every avenue to ensure this failure is addressed and that no other family has to endure this kind of neglect. read more

We signed on with AT&T to move into fiber in Cleveland and it's been one problem after another. From the start, promises weren't kept: We were told we'd have a dedicated point person -- that never happened. We were assured our copper bills would "come in line" during the transition -- instead, they skyrocketed. We got repeated threatening calls during the process, even though we were following their instructions. Ironically, we never had those kinds of calls when we were just on copper. There's been damage to our property, and zero accountability. AT&T's departments don't seem to communicate with each other, and the customer experience is a mess. To make matters worse, treatment is noticeably different depending on whether you're a man or a woman -- a serious concern that makes you wonder what their HR department is (or isn't) doing. The headaches simply aren't worth it. If you're running a business, I'd strongly recommend finding a different solution than AT&T fiber. read more

When i tell you stay away from AT&T i mean it this is the most bogus BULLSHIT i have ever dealt with.I called for help with my tv internet not only did i NOT speak to a live rep a spoke with THE MOST UNHELPFUL AI fake rep person i told them what was wrong about 993 times but somehow she could not understand a word of what i said even though i said it CLEAR AS DAY my issue.I took finding a LIVE REP INTO MY OWN HANDS when i tell you this is absolute bullshit i strongly believe they don't have any real workers it's all ai i wish i could give less than one star but unfortunately that is not an option PLEASE save yourself the fucking MIGRAINE and stay as far away as possible please listen to me and just go with t-mobile or CRICKET WIRELESS for all i care i would rather fall into a well and and have 100 bricks thrown at me than ever deal with this madness again please take this into consideration. Thank You and please help me out AT&T out of business!!!!!! read more

AT&T Corporate Headquarters AT&T Headquarters, 208 S. Akard St. Dallas, TX 75202 Main phone: (210) 821-4105 I am writing this review based on my complaint filed with the New York State Attorney General's office regarding deceptive business practices by AT&T and its representatives within BJ's Wholesale Club. On June 1, 2025, I signed up for an AT&T wireless plan for both my business and family based on specific representations made by the in-store AT&T representative at BJ's Wholesale Club. These representations included promises of 5G network coverage in essential areas for both our family members and employees, a $250 American Express promotion for every line transferred to AT&T, and a complete buyout of our Verizon contract. To date, out of the six lines transferred, totaling $1,500, we have only received $500 in gift cards, and there has been no communication or progress regarding the buyout of our Verizon contract. As a cybersecurity company serving Fortune 2000 companies, medical institutions, and universities, we understand the critical importance of reliable cellular service for smooth business operations. We decided to switch to AT&T based on their promises of high-speed 5G coverage in key locations throughout the Northeast, along with their assurances about network performance. However, we have faced significant challenges in both areas, including issues with internet connectivity at my own home. This unreliability has disrupted our operations and rendered our mobile security tools ineffective, negatively impacting our ability to provide consistent services for our clients. Furthermore, my daughter, who is a physician, encountered serious issues during the activation process. She was not provided a working device and had to leave the hospital in Easton, PA, to travel to an AT&T retail store to set up a new plan. AT&T only compensated her for half of what she paid for the temporary plan, even though this situation is entirely AT&T's fault. This not only wasted valuable time but also disrupted her professional responsibilities, which is unacceptable. Unfortunately, repeated attempts to resolve these matters with AT&T customer service have resulted in unhelpful responses and misinformation. This experience has resulted in financial loss, undue stress, and operational inefficiencies. Given AT&T's failure to uphold the agreed-upon terms and services, we are requesting an immediate cancellation of our contract without penalty. read more

Absoluetly disgusting Problem unresolved through Customer Service In-office ATT store unable to help Wrote letter to CEO, John Stankey, and return call from their 'exceutive office who is supposed to be my 'Case Manager' - said he would look into it Have spoken to "Darren' twice but now he too is not reposning to my calls (ext 8739) Beware who you get into bed with read more

They deserve a 0 star rating. Their "customer service" pretends to be all concerned ( they are not in the least ) .. and the repair person they send out to repair does nothing but pretend to be investigating the issue and is actually just adding the time so they look like they are working to be paid their hourly wage. My internet went down 9/13. called and got appt for the following day ( and had to cancel a medical appt to be at home ). The service man came .. he was here about 2 hrs but spent about 20 minutes " investigating" the cause ( most of the time he was on his phone, and down the street talking with another AT&T employee working on another client) .. he said it was a line break under the street near the connection box.... and would put in an order to have it repair - probably 10 -14 days... I told him that I thought he was here to repair it and I asked him why he didn't run a temp line for me ( which has been done in the past ) and said it was not his job. Why did he even come out if he could do nothing except verify that my internet was not working and the line was broken somewhere ? He was just lazy and did nothing .. except talk on his phone and help another employee about 15 houses down my street. I again called customer service and they could not help and i would have to wait. Today, the nice people from Tucker ( which is the outside contractor they use to bury their lines ) knocked on my door .. he was burying a line down the street from me and saw that my house was listed as needing the cable buried .... he asked me where my cable was that needed burying. .. I told him that the AT&T rep did not run a temp line... he just shook his head. I told him the entire story and he put in the line for me, but could not hook the line up to the box, asked me to call AT&T and have a tech come out while they were there to hook it up in the box. I called AT&T and the rep ( Nick) said that it would be 10-14 days for someone to do this ... and the Tucker supervisor heard the conversation ( phone on speaker ). he informed the AT&T rep that he ran the line and all it needed was the hook up to the right box. .... AT&T replied they could not send anyone to do that . AT&T does not care about their clients once they get your business.... We are now looking to replace AT&T for our phone, internet and TV services. Stay away from AT&T. . . . read more

Explain to me why AT&T it tells you to leave your number and they will give you a call back. So that you don't have to wait on hold. Then when they call you back, you wait on, hold longer than you would have, if you had stayed on the first time they are the most disorganized, non customer caring company i've ever paid for services with. I was promised to credit because I was without service for 2 days. Around may twenty seven, and the guy lied and didn't apply the credit read more

I was treated very rudely by a male associate at your AT&T store located at 714 E. Hwy 377 in Granbury, Texas on Jan. 27, 2025 I went to the store to return a new phone that I no longer needed. I had the receipt, the phone, the cord but did not have the box that the items came in. The associate said everything was in order but he would not take the phone back unless I had the box. I asked to speak to the manager and the associate called the manager who was off-site. The associate told me that the manager told him not to accept the phone without the box. I asked the assoicate if I could speak to the manager and he told me "NO". Because I have a severe hearing disability, I leaned closer so I could hear him more clearly. He told me to get out of his face and leave the store. I thanked him and left the store. I am 80 years old and am still shocked at how I was treated. I then drove three miles away to another AT&T store in Granbury and the associate there told me there was no issue with returning the phone without a box. He credited my credit card and was very polite and helpful. The next day (28th), I returned to the first store to tell them that I had returned the phone at another store and wanted to speak to the manager about how rude the two male associates had treated me. The manager was not there so I spoke to a very pleasant female employee. As I was explaining the situation to her, one of the male associates from across the room yelled out "that is bullshit". Other customers heard him and were shocked to hear such loud profanity. I asked the female employee if she would have the manager to call me. She took my number and said she would have him to call me the next day. I waited four days and have yet to receive a call from the manager. I have been an AT&T customer for many years and have never been treated so rudely. I have a witness that was as shocked at how I was treated. I will never frequent this store again. I wondered how many other customers have been treated in such an ill-mannered way by employees at this store. I am so disappointed. Lloyd A read more

On February 11, 2025, we signed up for AT&T FirstNet at an event sponsored by AT&T. During that meeting, the rep assured us that: FirstNet service would be superior, with priority access to cell towers, eliminating dropped calls and coverage issues. We would receive a $200 event credit for participating in the table event. Our monthly bill would match the quoted rate she provided. Unfortunately, since switching to AT&T/FirstNet, the opposite has been true: Severe coverage issues - I work for local city government and have zero reception in my office. My son, also a first responder, experiences poor coverage often in SOS mode. We never had this problem with our previous carrier. $200 event credit never received - Despite repeated follow-ups, no one at AT&T has honored this. Billing is $100/month higher than quoted - This has never been explained or corrected. Broken communication - The rep who facilitated the event has stopped responding altogether, leaving all promised resolutions unaddressed. This is not only a breach of trust but an insult to the first responder community, who were targeted with promises that AT&T has failed to honor. I regret switching to FirstNet and am counting the days until I can leave AT&T. read more

Att is the worst phone service I have ever had and the customer service is useless. SEHER is the att representative that opened a account for me in the Sugar Land office it's not a corporate office it's a retail so I found out that she is a crook that does not have to follow the Rules. She added a iPad to my bill which I never own also a tablet and the internet that I didn't ask for. I went back to ask Seher about it and she said no and the next day the internet box came to my house and I refused it. I found out I didn't have to turn in my new phone Seher took from me she lied about me having to turn it in also my bill came and it was so high from all those charges she added on my bill very dishonest. Now I'm fighting to get it straight. At&t Customer Service is so bad the managers don't answer there phone and if you speak with them you will never get a call back overall Very poor Service I found out in that Sugar Land retail store they all dishonest people working together. The managers and Seher for sure. PLEASE DON'T USE AT&T Sugar Land FOR YOUR PHONE INTERNET OR CABLE SERVICE 10 TUMBS DOWN. Please find a Corporate Store Ps. remember AT&T is a BAD service overall period. read more

It was horrible... they told my phone charges went down and they took it off by dropping insurance with out asking if it was alright... that is what there loyalty depart did for me at AT&T... really a true piece of work... read more

I have been a "Loyal" customer for many years. I made an error and paid ATT instead of ATT credit card in August 2025. I immediately reported the error to them. They indicated they would refund me and as of Oct 2025, I cannot get my money back. Customer Service is at their lowest with ATT. read more

Jordan that works at the Spencer Parkway store in Pasadena, Texas is the best customer representative that I have ever had the pleasure of working with! He is amazing at his job! Thanks again Jordan you're a wonderful young man ! read more

third day waiting on a tech. When you try to call, AI is horrid to deal with. Bad service, bad AI, and Back customer experience. When you make an appointment, you'll receive a text saying, do you want to keep it? Then later you will receive another one, saying something that doesn't pertain to your situation, do you still want to keep it? Then when you take off work, wait 4 hours to get another text saying, it looks like we wont make it would you like to reschedule? I want to break things! read more

My Mother is 93 yrs old and I took her to a At&T store to cancel her prepaid phone.Instead of just cancelling her prepaid phone service they intimidated her in the store.They told her they couldn't cancel it she would have to get Spectrum to do it and change her phone no.over,I explaintothem that Spectrum was my account and I did't want it like that and we wanted a new phone no.and to just cancel her plan and they wouldn't do it.So she is still being billed that is ridiculous read more

They kept raising their prices. So after 36 yrs i switched to another company. One would think they would want to keep a long term customer

Worst customer support and over charges for subpar service. Looking for new internet and phone provider.

I have been without the ability to send and receive text messages for 7 days now. After resetting the phone, installing new ESIM, Creating an entirely new account and transferring all my phones to the new account, AT&T is telling me it will be another 4 days because they don't work weekends. This is a business phone and everything I have advertisement wise is tied to this number. I have spent at least 40 hours of my time on the phone with AT&T and or standing in their corporate stores over the past 7 days. Worst ever. It is costing me a ton of money for my clients not to be able to text me. AT&T called yesterday and said they are crediting my account $38.80 which is an absolute insult. read more

Never had such terrible customer service ever at Carson City, Nevada location. My elderly mother called to try to get help with her phone. This location provided the wrong information. When we called back to get some more help. The extremely rude individual said " I already gave you that information " and disrespectfully hung up on us. The team members were cocky and rude and and disrespectful. Never use this location if possible. My poor elderly mother was extremely upset. There is absolutely no need for this and hope the corporate office takes a good look at this location. read more

I am sharing my situation with others so you will be informed. I was having a water pressure regulator installed on July 20, 2024. While digging, the plumber cut the AT&T fiber optic cable. AT&T sent someone out the same day to repair it. However, that did not happen because as the tech explained, they should have initially protected the wire with a PVC pipe and there should've been a conduit installed so it could be repaired. Therefore, he had to submit a ticket to have the wiring reinstalled (this means a start from scratch situation!). I received a message from AT&T the following day, scheduling the reburial and it stated it would be ON or BEFORE July 29, 2024 (see pic). The local utility company came out immediately and marked the appropriate areas. I am writing this review on July 30, 2024. There has been no sign of any company at my property. I contacted AT&T yesterday (the deadline) and they informed me that first, it was just an estimation date; second, it is against their policy to give out the number of the vendor doing the install (so AT&T does NOT even do the work); third, they could not tell me anything about when the vendor was coming or not...NADA; fourth, company policy to give out no information on completion and I should receive something from the vendor (what? Haven't heard from the vendor, just AT&T vouching for them NOT showing up!! So here is what I want consumers to get out of my experience. If you are able to get your fiber optics from another company (i.e., Google) then do so because if anything ever happens with your AT&T wire, you are at their mercy. I tried to find another company but they are the only ones in my area. I believe they have it spaced out like this on purpose. They are all working together in some way so no one (1) company has a monopoly. Another thing to get out of my experience is the name of the subpar vendor. They are RAM TELECOM, LLC. Now you know their name and know they are unprofessional and unreliable. I have no idea when I will be back online. I have had to buy more hotspot Gigs from AT&T. I also have a disabled mother I care for who is tired of watching DVD movies! I hope this review helps someone make an informed decision if they are thinking about getting internet through AT&T and using RAM TELECOM, LLC for anything in the future!! If you do decide to use AT&T, be there when they install and be sure they are protecting the wire and build a conduit for future repair. I am pretty sure AT&T used RAM TELECOM, LLC to do the initial job. read more

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As someone who grew up in a MaBell family, then worked for AT&T to pay for college, & a very long time stockholder, & a customer, I am thoroughly disappointed & disgusted with AT&T's treatment of customers. FWIW I am about to be a former customer. No one else could offer the same horrible customer service I'm getting from AT&T. And were ZERO stars an option, that is what I'd give AT&T, a company that has sadly gone downhill. read more

a few things, I work from home and at first was having issues with speed I contacted a rep at AT&T and was a advised to change my modem which I did for an extra cost, it worked for a bit but after numerous problems I was finally told a few weeks ago that the tower near me is not working I was on the phone for an hour trying to fix/reset it. The rep said I'd be better off changing provider because they can't help me. AT&T also deducted $77 from my bank account without authorization when I called they couldn't give me an explanation ( I don't have auto pay) I was up to date with my payments. I have not yet received my money which was supposed to be within 3 business days it's been over a week and now have extra charges because of it from my bank. I can't get to a supervisor. on the line and I need an investigation on how this money was obtained! read more

They will overcharge you. Customer service is non existent. I moved and they sent the tech to my former home! Not my current home as I told them my address multiple times. Unbelievable. They kept signing me up for new service and running my credit twice. Att has gone down hill. Do better. Overcharging customers is abhorrent in this economy nowadays. Corporate greed. read more

Account access issues then turned into email issues. I finally got someone from the ATT Office of the President to call me, but that was only after I submitted a complaint to the FCC. All she does is take info, then submits and re-submits the trouble ticket. I have talked with that person 6+ times over the past 3 weeks. I have asked for her manager, and she tells me that is "NOT POSSIBLE". I guess I need to reach out to the FCC again.... read more

i TOO will only give 1 star because there isn't an option for ZERO. I am having a HORRIBLE experience with AT & T customer service. I have made THREE attempts to address this matter. Each time I have been placed on hold for more than 45mins & still the issue HAS NOT been resolved which is ABSURD. My internet modem with AT&T Uverse went out on 8/2/25. I was unable to connect to the internet & unable to use my land line A tech was sent out on 8/6/25, he stated I needed a new modem. While the tech was here, I received a call from Devin Lee who stated he was with AT&T, I allowed him to come in ONLY because the AT&T tech was here. Mr. Lee convinced me to switch to Internet air. The new Uverse Modem arrived 8/8/25 & IT DID NOT WORK. I called AT&T back and another tech was sent who stated the new modem was registered to SOMEONE ELSE & the tech was able to reconnect the old modem which is INCREDIBLE, I went without internet & my land line phone . The INTERNET AIR equipment arrived 8/14. NOW, I pay my bill on the 29th monthly. around 8/16 I began getting calls saying my acct was past due which it was not. When i called AT&T the rep claimed my payment had been returned by my bank, WHICH WAS A FLAT OUT LIE & i WAS TOLD BY THE AT&T REP TO GET PROOF FROM MY BANK INDICATING THE PAYMENT WAS NOT RETURNED, NOW HOW CRAZY IS THAT?!?! I am SO DISGUSTED WITH AT&T AND THEIR UNPROFESSIONAL CUSTOMER SERVICE. I would not recommend AT&T to ANYONE, The area i live in, AT&T is my only option. IF I HAD/CAN OBTAIN ANOTHER OPTION, I WILL BE LEAVING THIS CRAPPY SERVICE. read more

Switched from Tmobile due to coverage issues. I activated four phones and have ATT internet. The CS Rep could not get my Veterans status added to the account and was told to call back once the Cellphones were activated. I have called and went to the ATT store and am still unable to get the discount. Approximately 10 calls, 8 hours on hold just to be told that they couldn't get it to go through and call back in a couple of days. read more

Worst customer service ever b my an company. First charged me for a phone not order then charged me for a hotspots for over five months and only refunded three months at half of the actual charge. Looking for a new carrier. read more

CAUTION - DO NOT USE AT&T - Unauthorized Financial Transactions and Repeated Fraud from AT&T! Please do not partner with AT&T for your cell phone or internet services. I have experienced ongoing fraudulent activity by AT&T involving unauthorized drafts from my personal financial accounts (Checking Account and Credit Card). AT&T has repeatedly drafted funds from my financial accounts for a service account not affiliated with me. I believe this is internal theft. Initially $220.39 was stolen from my checking account. In the most recent incident over $600.00 was stolen from my credit card. I was informed by Michelle Goth (g31285@president.att-mail.com) from the AT&T Presidents Office (Contact: 1-858-522-8843) on a recorded line, that there was nothing she can or will do about this issue! In a prior call, I spoke with Frank Williams - whose only solution was to offer an account credit. AT&T representatives refused to stop the fraudulent activity. My checking and credit card accounts continue to be vulnerable to unauthorized drafts. Each of my accounts have subsequently experienced security breaches. AT&T is protecting the identity of the fraudulent account holder, or AT&T team member, while leaving me exposed to financial risk. I reside in a community that has a contract with AT&T preventing me from using a different vendor. Michelle Goth refuses to provide the CEO or CFO's contact information or release the recorded phone calls to the Better Business Bureau. Now, I am forced to take legal action. Please safeguard yourselves and do not conduct business with AT&T. read more

AT&T is scamming people now. we had an account set up with auto pay to pay with a credit card for a $5 discount. Suddenly AT&T changed my account and is now charging me that $5, with no notice to me at all. I called AT&T to inquire why, they said that banks are charging AT&T for credit card payments and did not want to do that. Banks have always charged the same amount for credit card transactions so this is a lie. Now AT&T wants to use my banking account for auto pay instead of a credit card to get that same $5 discount. This they changed without notice (I did not get the email the agent claimed was sent to me related to this change) In March my bill went up by $8, in April the bill went back down to its regular amount, and now in May the bill went back up . I am attaching a record of past payments. read more

Sir or madam , I am deaf and 91 years old and needed help about my bill and misunderstanding of my new ph 3 weeks ago

I've added these 15 calls about the equipment I've had to call in take at least an hour every time you call. I've called at least 20 times in the last. read more

Rep over the phone outright lied about sending apple watches that would be paid for with "credits" that did not exist. Rep stated multiple times that the cost of the watches would be immediately offset by credits and to please sign the financing for the watches in order to process the order. Rep then asked for me to pay the taxes on the watches as that was the only thing that these "credits" would not offset. Found out today while fixing the account issues that she created when improperly bringing on the new line (which was the only reason I had called), that there were no credits and I had been straight up scammed into financing 3x apple watches on my plan. Customer services solution was to offer multiple opportunities for me to simply PAY for the watches anyways at a slightly discounted rate. Kept implying and using language that I HAD LIKELY MISUNDERSTOOD!!! Would not listen to the recorded call and acknowledge that their rep lied. Offered to have feedback sent into their inhouse team to have the issue addressed. This is code for "please leave your negative feedback internally so that we can hide it from the public." **Do not trust anything a representative says to you over the phone. They lie. They then wasted HOURS of my time pushing a product that I did not even request. Later they then implied that the fault was possibly mine and that I may have misunderstood. They then gave me the wonderful offer to simply pay them for the items anyways like that was a favor. I now have to go out of my way in the middle of yet another work day to send back the items. They acted like refunding me the sales tax I was made to pay was some sort of special favor. And in the end with her deepest condolences and apologies offered to give me a $25 credit for the inconvenience. Absolutely ridiculous... read more