I called with questions and had a good experience on the phone. I went in to get the new battery, and it was great. It was replaced while I waited. The price was reasonable. The service was good. read more

Great service with reasonable prices. Received status notification and service was quick. I found my go to for cell phone repair.

Fast and affordable fix for iPhones. I was able to get a quote via text, made an appointment and got my iPhone fixed the same day. Fast and friendly service. read more

Fast, quality workmanship. Brought in my busted iPhone...looks and works like brand new.

Great service. Great selection of cell phone accessories that MATCH APPLE SPECIFICATIONS. I was able to walk in, receive service and advice about keeping my apple products operating, and leave within 15 minutes. This is my go to place for my apple products. read more

5 stars! I rarely post reviews. But this one warrants some attention! This shop is the best, in my opinion. Brandon always replies in a very timely manner and is very courteous when going to the shop. He has easily fixed 10-15 of my phones. Some multiple times- because I am hard on my phones I guess :-( I love patronizing local small, individual owned businesses, and this is one of them. Brandon is great, and very honest and reliable for any repairs. I moved away from his shop and now I drive extra 25 minutes to go to his shop. read more

Never had anything but solid cell phone repair service. Only place I use and recommend.

Reasonable, prompt service. They've saved me time and money on multiple occasions. I highly recommend them.

Knowledgeable, efficient, and honest. My laptop screen was cracked and finally I decided to get it fixed. It was a Saturday and I reached out to 5-6 businesses to price it and find who I want to use. This was the only one that was open the next day so I thought it made that decision for me. When I stopped in I found out the most important part. They had quoted me the wrong price (a lower price) so i found out that they value honesty here when they went with the lower price on my bill. I will be back and if you are considering options for your repair I recommend start here also. read more

Wife first came here to fix her phone. She had something in the inlet where you insert the charger cord. The good fellas at Phone Fix simply removed it without charging my wife. It was a super easy fix. With that kind of service this had to be my place when my phone went kaput a week later. Stopped by and they fixed it. Something with the battery needing to get jump started. Anyway, great service and it is beyond me why they don;t have a higher rating. read more

These guys have helped me twice- once with phone and once with my laptop. Fair price, quick and they do a great job.

Just had my Iphone 12 Max cracked screen replaced! Quick. Reasonable. Friendly. Honest. Perfect. I also like that they are a small business in my neighborhood. Great job Nick! Thanks so much! read more

A while back, I asked if they fix computer keyboards because I had issues with mine. The technician I was talking to recommended I contact the manufacturer because he thinks my computer was recalled. I did and was able to get it fixed for free with the manufacturer. I have not used their services but when I need anything on my phone fixed, they will for sure have my business. Thank you for the honesty! read more

iPhone Phone screen broke - I made an appointment online. They promptly addressed my concern, fixed my phone in under 45 minutes and gave me a fair quote on the spot. I would recommend and come back here for any other tech service needs. read more

DON'T GO HERE!! DO NOT BUY A GROUPON/LIVING SOCIAL DEAL!!! Let me preface this bad review by saying that I never leave bad reviews on Yelp but this place really deserves it. Also sorry for the long length. I was gifted a living social deal for this place because I had to replace the front screen of my iphone 4. I don't even live in Dallas but was going to be there for the weekend. The Living Social Deal is the only reason I drove all the way out to White Rock Lake. This is in the most inconvenient location ever unless you live in the area. When I took my phone in I also asked that they try to repair the home button that wasn't working. They quoted me 20 minutes for both repairs......an hour later the screen was fixed but they were unable to fix the home button. The phone looked in good shape so I took it home and later that night I tried to charge it and it wouldn't charge. I called them to see what could have happened that would have broke that part of the phone. They asked that I mail it in since I don't live in the area. They called me 2 days later when they received the phone. I spoke with Drew, who assured me that nothing that they did could have possibly caused the charge port to be damaged. I told him to go ahead and replace the port. I then called 3 local iphone repair shops and all of them said that it was very possible to damage the charge port when taking apart the phone to fix the front screen or the home button. After the phone was fixed I talked to Drew again and shared this information with him. He wouldn't budge on it possibly being their fault. I ended up paying for the extra part just so I could get my phone back and because they would not admit any fault. I'm of the opinion that if you take something in to be fixed and you leave with something else damaged, it doesn't seem right that you should have to pay to fix it. At the very least these guys should test the phones before they start opening them up to avoid problems like this in the future. I'm sure there are people that would try to get a free repair this way. On another note this place charges WAY more than most companies to fix cracked screens. A screen on an iphone costs on average 10-15 dollars for the part. These clowns charge $99.99 dollars for the part/repair. So about 75 bucks or more is their labor charge. Almost every other place in the Dallas Metroplex charges about 15 dollars less for this same repair. Save yourself some money and go elsewhere!! read more

Kind of amateur hour at PhoneFix. Trip #1: Made an appointment online and took an iPhone with a cracked screen - the phone worked fine, but the cracked screen made me feel like my 20-something daughter. Picked it up in an hour or so. Realized when I got home that I had no wifi and no service. Trip #2: Showed up first thing in the AM. Several people waiting. Explained the issue, the guy said it would go to the end of the line. Fair enough I guess. Came back in a couple hours. He said the previous guy had forgotten to attach the phone antenna, but "you actually never had wifi but I fixed that, a part was missing". So apparently, Apple forgot the wifi part, and my magical iPhone managed to still get wifi (and I know because i changed my router name the week before, "homeless circus clown mission" being a good one for the neighbors to worry about). So apparently my magic iPhone lost its mojo at PhoneFix, and then they re-mojo'd it? I guess maybe the first "tech" had left the part out, but guy #2 said that was impossible. Trip #3 - Service died and the screen went to hell. Just getting a finger close triggered buttons like crazy. i apparently accidentally called 911, then the russian embassy, and didn't want to trigger world war 3, so took the phone back. Got there 5 minutes before their 10AM opening. At 10:05, tech number one showed up to unlock, but wouldn't let me inside until he had opened all the mini blinds. Came back an hour later - he said he replaced the entire screen. As of today, service still cuts on and off randomly, as does wifi. If you give the phone a good shake, service comes back, but I generally get one bar where I got 4. My wife thinks I'm having an affair since "it always goes to voicemail" and my kids think I suddenly hate them. My clients think I'm in rehab or something (I'm self employed and this is my work phone as well). So yeah, these guys are like $5 less than other local places (and they're the closest to my home, too). I've wasted like 5 hours and sixty bucks and still don't have a functioning phone since they "fixed" it three times. So I'll poke around Yelp and find a place where the Three Stooges are only on the television and not yelling "MOE LARRY CHEESE" while they throw tools at phones, and see if I can get a stop payment or credit card refund. I see many folks have had OK experiences here, other so-so, so maybe keep in mind -it's a crap shoot here. read more

I broke my iPhone 5s shortly after getting it (just as an FYI, Apple does not design them to sustain a fall). and I contacted a bunch of phone repair guys - Brandon and his crew told me that right now, repairs on my latest greatest model were hard, and that I'd be better served to just replace it through Apple. It was refreshing to find a business owner that would be honest with me and tell me that he couldn't give me the level of service that I deserved, and offer an alternative that wasn't "bring it in anyway and we can make it work". Hopefully my fingers will get less buttery, but if they don't, I have found an honest phone repair company that will get all of my business from now on. read more

I pride myself on writing accurate and fairly objective reviews...and reading some of the reviews here...I cannot believe they are talking about the same business that I experienced. First of all, I was first a bit miffed at the idea of having to schedule an appointment to get my phone fixed (dropped my uncovered Sam Note II on the concrete)... But then after thinking about it, I realized it was an awesome idea (provided I could get a slot soon). Think about it, dropping off your phone, waiting days, or mailing it and waiting...not the case here. Of course, there might be some technical issues that require more time than my case of needing a glass replacement. Well I walked in, and yes, you can tell it's a small small business, but my appointment happened on time, The service was very professional, and my phone was fixed in roughly 20 mins. I was comfortable, with seating provided, and a television to distract while I was unable to fidget with my phone (wish it were playing news instead of a soap opera LOL)... However, they did have some better than department store priced accessories (protective covers, data & power cables, etc., to shop... And so...Drum Roll Please...my phone was fixed and appears to be as new (except for the scratch on the case caused by impacting the ground). The glass is all I had replaced, so I cannot reference the quality of LCD they use for replacement...but the Glass is great, and appears to be as good as my original. The price was the best I had found within 15 miles of where I live (near Arapaho & Coit). I am recommending this business to all my friends and associates walking around with cracked screens...especially for the iPhone users since this business is offering discounts via Groupon. The discounts for non-iPhones were sold out when I last checked. But the price was still great. read more

I got a Groupon deal, half of the regular price to get my phone fixed! I made an appointment on the website and it was a little hard to get to that location, going I-30 East, I didn't know which exit to take to get there, and didn't even see a U-Turn. Anyway, I was greeted immediately and the guy was nice and told me it'd take about 20 minutes, and after that..magic happened, my horribly cracked iPhone looked liked a brand new phone! Now I know where this place is and I won't worry next 10 times I crack my phone's screen again since I hate having a case on my phone! read more

No frills, just business. Know that you must make an appointment, no biggy. This was the most wallet friendly business in the area. Don't bother with the groupon as they offer the same low price, so it's not necessary. My phone was repaired swiftly and restored back to normal. Give them a call or go to their website and let them help! Go, now! read more

Easy, quick, affordable. I didnt mean to break my phone (who does?) so when I got on facebook and started asking around Phone-Fix kept coming up from many of my equally clumsy friends. So I headed up to the store after calling and making an appointment. It's pretty much no frills, I went in and sat down since I didnt have anywhere to go. They fixed my phone in about an hour as I watched TV in the lobby. I wish there were some more food options to have chosen from around the location but that is no fault to Phone-Fix. The bill was cheaper than I thought it would be, the repair was faster than I thought it would be, and the people were nicer than I thought they would be. Basically the whole experience was awesome and I would recommend them to anyone seeking phone repair. Thanks for the easy repair, but hopefully I dont have to come back anytime soon! :) read more

I found Phone Fix through Groupon. Found it right after my iPhone was run over several times in a parking lot. Thankfully, the screen was just cracked an there was no LCD damage. They work on appointment only. I went online and made an appointment for the same day. It said be prepared to leave your phone, but I got in and they got me taken care of in less than 30 minutes! The tech was courteous and efficient. He also said that if I need anymore assistance, contact them directly and he could offer me the same Groupon. I would definitely recommend them to others. read more

I'm kind of new to reviews on yelp but decided to write a review on this repair shop only because I had another cracked screen and found a better shop and more bang for my buck. I shattered my screen back in April and I was desperate to fix my phone and so not having the time bc of my work schedule I let my husband take my phone here. He was happy it only took 20 mins to fix. However when he brought my phone back home I was pleased that my screen was fixed but for some reason my home button was not working the same as before and my front camera was not aligned properly. I was not satisfied with the job but I realized that when you break something it never goes back to the same way it used to be so I didn't make a big deal and didn't feel like wasting time going back to the repair shop. But now that I cracked my screen again decided to look for a new repair shop bc I didn't want to pay another $100 for a sloppy job. The repair shop I found priced me the same AND fixed the home button and camera issue. Had my home button and front camera not been messed up I would've been a repeat customer. I believe people should take pride in their work and not let customers leave with half-way done job even if the customer doesn't notice while being there. The point is the job needs to be done right the 1st time and I understand we are humans and make mistakes. I wouldn't recommend anyone to this shop, go to find another place. read more

You really can't beat $49 for an iPhone 4S screen replacement. These guys worked fast to repair my phone. My only gripe is that after it was repaired, my home button stopped working (after I left, initially it didn't function at all and then my phone Siri function would just randomly come on about once every hour without anything even touching my phone). I couldn't make it back out here for a couple of weeks but once I finally made, they corrected the issue. They emailed me once I made the second appointment and said that I was outside of the 30-day warranty timeframe and additional charges might apply. However, they did not charge me for any additional work. After the second appointment my home screen is still constantly rotating and acting a little finicky. Appointment only. read more

Theee guys fix phones fast. Not for the best price but it's quick. They're customer service is also a 2/10 but they're quick and efficient so I put up with it. If you can't handle garbage customer service go elsewhere seriously. They should be in the very back not dealing with any customers. Only repairs read more

Just wanted to say this place does a great job. Fast service. Dropped in early on a Monday, had me out in 20 minutes while also helping other people. read more

Terrible experience. Initial visit and 3 return visits over the course of 2 weeks. Drew and Brandon still could not fix my iPad. I brought in my iPad for a typical cracked screen, not shattered, just a crack on the edge of the glass. 4-5 days later, i return to pick it up, get home and realize the WIFI no longer worked, as i could only get a signal if i was sitting next to the access point. I called them, and was told by Drew that there is no way he could have damaged the wifi antenna. i insisted it didn't work and brought it back. After showing the problem, they agreed to keep it. another 4-5 days. Pick up iPad again, this time wifi works, but the screen jumps all over the place, keys are clicked on their own, it moves on its own. And the screen is even pulling off of the iPad. Unbelievable. They say this time that again, this is not something they could have done. "Not sure why YOUR IPAD is having so much trouble?" (HMM, why do they keep making it sound like my fault???) 3rd trip back to their dump of store, i try to explain to Drew the problem and show the symptoms, but he hastily says he knows what is wrong with it, and won't let me show him the 3 diff ways the problem manifests itself... 4-5 days later, i'm told the iPad is ready for pickup and repaired, again.... I drive back up there, this time test the iPad and sure enough, its still broken.... Its like they hadn't done anything.... And this time they apparently used an old pair of vise grips to pull the screen off, cause they chewed up the corner of my iPad with scratches and gouges in the aluminum case.... I showed them the same problems, to which Drew said again, "it was broken when you brought it in to us, but now your screen is no longer cracked". IDIOT!!! It was fully operational when i brought it in... Now its a brick!!!! At that time, the owner Brandon walked in, and was at least intelligent enough to discuss the issues with. Drew stormed out of the store like a child. However, all brandon would do is give a refund. So i'm stuck with a broken iPad that is now non-operational. Do Not EVER go to this storefront to repair a device. You think you're saving 10-20 bucks, but its not worth it. They will not make it right. they will not stand behind their work. read more

Called about fixing broken glass on my screen. My phone model wasn't listed on the website but they said they'd be happy to fix it and get the part for me (a $160+ part alone) and said it'd only be $130 for parts and labor! Every other place I called that wasn't familiar with my phone denied me outright. They ordered me the part, and the first time it was fixed I had a few issues with my screen... It wasn't responsive like before and kept having issues. I emailed early morning the next day and they said they'd go ahead and order another part and fix it again for me free of charge and text me when the part came in. Second time around: no problems at all! Screen is working perfectly and no issues! They were really wonderful to do business with and I'll definitely be back if I ever have any future problems! Thanks Phone-Fix! You're my heroes! read more

Dropped my phone and shattered the screen horribly. I searched online and found this place. Went over and the person there looked at my phone checked the back for what he needed and told me the price and said he could do it in 30 minutes. Less than 30 minutes later my phone was fixed and ready to go. Couldn't have had a better experience. They are fast, reasonably priced, and is a great service. Any time I have an issue with my phone this is the place I will be going. read more

Erica did a quick screen replacement on my iPhone while I waited. In and out in 20 minutes. She was patient while I tried to dig through my email for a $20 discount I had received from Brandon via email having used the Yelp app to request a quote. read more

My iPhone 6s had a little incident at my Christmas party where it managed to find its way into the toilet. All of the pictures and video I had taken that whole evening were not yet uploaded to iCloud so I was afraid they would be lost. I immediately dried off the phone, but then did the dumbest thing ever: I pressed the home button, which I learned after the fact you shouldn't do. The Apple logo appeared, the screen flickered and then it died. The next day, I took it to Staples to be completely dried out and it wouldn't turn on afterward. Took it to the Apple store and they wouldn't touch it as they don't "do liquid damage repairs." Ended up buying a brand new iPhone. All of my data and everything I had up until the incident was restored to my new iPhone because it was backed up in iCloud, but I still hated that I lost all of those pictures from the party. I thought all was lost until a friend told me about Phone-Fix, which is located not too far from where I live. I figured why not give it a shot since I had exhausted all of my other options. After all, I tried connecting my phone to the computer and there was some chirping and tones going on so it wasn't dead, yet. It might have been feeling better. I sent a detailed e-mail about what happened via Phone-Fix.com on a late Saturday night, and within minutes I had a response from Brandon, the owner. I brought my phone in the next day and within two hours, not only did they diagnose the problem (the screen needed to be replaced), but they said that the rest of the phone wasn't significantly damaged and was still usable, AND my photos and videos were there and retrievable. We connected the phone to my iCloud in the store, and they were uploaded. My phone works! I was cautioned that there was some minimal corrosion at the earpiece, and while overall there wasn't a lot of water damage, water did get inside as the indicator was red, but everything was tested and it worked. I'm glad they were upfront and not setting the expectation that my phone would be returned as if it never met the toilet bowl. They got it to the best possible condition considering the circumstances. Now I have the perfect backup phone to my new one now should I ever find myself in a pickle again. I'm sorry I didn't get the technician's name who was on duty Sunday. She said she normally works at their Lemmon Avenue store but works at the Garland Road location on Sundays. I just wanted to point out that she was friendly, helpful and understanding of my situation. She knew exactly what my needs were (to get my photos) and repaired my phone that same day! It also didn't cost me an arm and a leg, so I was pleased at how reasonable the price was for the parts and labor. I also bought a new case for my new iPhone while I was there, as they had a great selection to choose from. If you're ever in a situation where you're not sure if your phone is toast or not due to damage, take it to Phone-Fix first. Don't let the big box stores or the mobile phone providers try to sell you a new one until you know for sure there is no hope in restoring your damaged device. I'm glad to know these guys are here, and that they also work on laptops, PCs and tablets, so if I ever find myself in a situation where I have a broken or misbehaving device, I know where to go! read more

Super legit!!! I got a quote on yelp and the response was fast!! One of the lowest rates for unlocking a bad imei. Brandon was very responsive and helpful. I was told of they could not unlock the phone they would not charge me which was great to hear. I will definitely recommend this business to others. You do have to leave your phone in store to be repaired but they had it completed in no time. Great service and follow up. Thank you, Brandon!! You have earned a customer for life. read more

Outstanding repairs to iPhone and iPad. Highly recommended. Easy and convenient. Great pricing too.

Such a good experience! They unlocked my phone within five minutes and for the cheapest! Would definitely recommend this place to everyone :) read more

I had an iPad Mini to repair. The screen was completely shattered. AHH! Other places wanted $200+ for it. I spoke with Brandon and he usually charges around $160 for the repair. He initially told me I would have to come back to pick it up, but once I got there, he looked at it and took about an hour to repair. Another employee was at the location, and he didn't have much going on when I showed up so he asked if I could stay and wait while he repaired the screen. (Why not? What else was I going to do around 4 but sit in traffic??) He did inform me that it wouldn't entirely feel like new, as he did have to take apart everything and put it back together.... but as long as the screen isn't shattered any more and everything still works.. so what! (: When he was finished, he actually gave me a better rate that expected, YAY!! He even told me that he stopped doing work on the iPad mini's because they are an incredible hassle to replace the screens.. and more costly than the regular iPad's. The front of the iPad was having a hard time staying all the way sealed around the edges for a little bit, but likely due to the cold of the place - so he gave me a case that would actually hold it in place (since the one on it didn't really do that at all) and told me to leave it on for a few days just so there are no issues. I checked the edges a while ago, and everything looks great now. It still charges perfectly and the home button and touch screen all work just like before! Thank you for doing such an amazing job, Brandon! And thank you for doing it so quickly and at such a great rate! Seems like some of these people who have given a bad review didn't really read the waiver that they sign - they're taking apart a phone.. they can't guarantee it to be EXACTLY like it was before 'you people' messed it up. That's why they have you sign a waiver... Also seems as though some of these people just have bad blood toward the owner, Brandon, himself. You shouldn't base your reviews on personal issues or personal situations with him just so you can try to destroy his business. Seems petty to me. They were nothing but professional, quick, honest, and cost efficient. Heaven forbid anything happens to any of my electronics again, but if it does.. I'll definitely be going to Brandon's store. (They now have a location in Korea!! Crazy!!) read more

Iphone screen was cracked, fixed it for a good price, initial replacement screen had a defect in it, and they replaced it immediately no questions asked read more

I'm a moron when it comes to taking care of cell phones. I was out riding my bike at white rock and dropped my iphone (which should have had a case, but again, I'm a moron when it comes to phone care) and the screen cracked. I was in a panic. As I was driving home I saw Phone Fix and thought "Why not? My phone is cracked and I don't want to send it to Apple. The worst they can say is it's not fixable." I walked in and showed them my screen. After taking a look at it the guys said they could fix it for what I thought was a very reasonable price. It took about 30 minutes and they were done. And yes, I also bought a case from them, so I'm now less moronic about phone care than before. Overall the experience was very hassle free. read more

An excellent job done very fast. Fixed my shattered screen & camera lens glass on my iPhone 8. Was done in maybe 15 minutes or less. Courteous, quick & easy. read more

Fast, inexpensive and really helpful. Even fixed charging port issue by cleaning it. Highly recommended.

Fast service! Phone was repaired by the time I got a cup of coffee from the nearby Starbucks!