He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

The new staff here sucks sitting in here for over 30 minutes basically empty he went to the back…read morewith another staff member not very helpful with Verizon promotions etc, I personally wouldn't recommend this Verizon the old staff super dope

Both my husband and I were having problems with our iPhones (an XR and 12.) Went to the local…read moreVerizon store, and were told that the main problem was that our phones were too old to receive current updates; we needed new phones. Ordered new 17s, but had significant problems with the store with that, too. (Never got the new phones.) Went to the store in Rockwall, and Jeanette worked with us. First and foremost, she told us that BOTH phones could still update, and immediately set my XR for the current update. Then, she resolved my husband's issue with his voicemail message, and Caller ID. Lastly, she was able to obtain for each of the phones an additional $13 per month credit. She was FANTASTIC! Jeanette, please stay at the Rockwall Verizon. We'll be back when we're ready for new phones:)

Went in personally to switch my sim card because I know some agents cut off people SIM cards and…read morethe same thing kept happening. I still hear echoes as if someone is listening to my calls. when I expressed my concerns about my privacy Jeff just seemed to brush it off as if nothing.

Customer Service is horrible. Treating customers rudely is no way to run a business. One of the…read moreemployees, Jeff, was extremely rude to my wife and daughter.

Fantastic service they accommodated us, even though it was after hours to reset a phoneread more

A SCAM. went there because my screen was cracked and it came back with 100 more problems . screen…read moreblacking out , typing on its own, phone battery dying fast , it over heating, glitching. Do not recommend.

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

Do not go to this place I had my screen fixed and the screen messed up in about two weeks. Nothing…read morehappened to it, and they would not do anything to fix it. I also took my computer up there and one of the people working there ripped the case off and broke a couple of the clips to attach the case to my computer and they would not replace the case, but they changed their policy.

Super nice guys. My laptop just died one day. Out of the blue. I went to Best Buy, and the guy…read morethere actually told me to go to AWT. They were extremely helpful, knowledgeable and pleasant. They let me use the bathroom when I thought I might die if they didn't lol. So A++ lol Also, they diagnosed my laptop, transferred all of my info over, and recycled my laptop for me. I guess a fried internal mother board with signs of water damage isn't really cheap to fix. (Kids are no longer allowed to use my laptop without supervision, and are not allowed to have drinks near it. Lid or not. It's a no. They funny thing is, I remember at one point my keys got sticky.... and I asked who spilled what on my laptop....?! And wouldn't you know it.... nobody knew lol. Yay kids! Thanks AWT. I'll be back if I ever need support again. You guys truly crushed it.

My Samsung Note10 had a cracked screen. These guys were quick to respond to a pricing request and…read morewere the best price so I took the phone in. They replaced the screen and LCD in about an hour and a half. Used genuine Samsung parts and the phone looks and works like new. Will use them again when I need to fix something else.

DO NOT GO HERE! THEY TOoK $200+tip from my son for it to STOP working within 5hours. Not sure how…read morethey got any positive reviews but beware of this company

Installed part I bought on eBay and didn't try to make more money selling me other parts or…read moreservices. His price was much lower than any other place I called. Very fast and efficient.

This is the best iPhone repair and screen repair store in the metroplex. Drove out of my city just…read moreto come here! Owner is super nice and service is very affordable and quick. Went here to get my IPhone X fixed!

My boyfriend and I stopped by to see about upgrading his phone. Rafael came and greeted us and…read moreoffered his assistance. He was courteous & knowledgeable about the phones and deals they had available. He was very patient with my boyfriend who's not that technically savvy. He got a great deal on a new iPhone and helped him set up his new phone. We had a very pleasant visit and appreciated Rafael's help.

The personnel at the store are courteous and customer service oriented. Scottie was the technician…read morethat helped my husband set up his voicemail. AT&T support online and over the phone support were unable to accomplish a set up. Scottie followed the usual protocol which yielded negative results. He did some further research into the details of the account involving the instrument on which voicemail needed to be set up. He made an adjustment and was able to successfully set up the voicemail. He went over and above the general protocol to do this. We appreciated his willingness to troubleshoot the problem and provide true customer service. I will recommend everyone to the store and to seek out Scottie.

I took my phone in for a repair. It was just a dirty charging port. He cleaned it up and sent me in…read moremy way in a matter of one song on the radio. He could have said it was a port replacement or something else but he did not.

Owner does not value customers time. Went to website and…read moremade an appointment for 11:30AM. Showed up, no one was there. Called the number on the door and owner proceeded to tell me that he wouldn't be in for some time. I asked why have an appointment feature if you're not going to honor it, or if you're unable to honor it, have the courtesy to contact the customer to reschedule. Clearly embarrassed from being called out on his unprofessional business practices, the owner became irate, cussed and hung up on me. Wasted time. Wasted trip. Unprofessional. Seek technical assistance elsewhere.