The new staff here sucks sitting in here for over 30 minutes basically empty he went to the back…read morewith another staff member not very helpful with Verizon promotions etc, I personally wouldn't recommend this Verizon the old staff super dope

Both my husband and I were having problems with our iPhones (an XR and 12.) Went to the local…read moreVerizon store, and were told that the main problem was that our phones were too old to receive current updates; we needed new phones. Ordered new 17s, but had significant problems with the store with that, too. (Never got the new phones.) Went to the store in Rockwall, and Jeanette worked with us. First and foremost, she told us that BOTH phones could still update, and immediately set my XR for the current update. Then, she resolved my husband's issue with his voicemail message, and Caller ID. Lastly, she was able to obtain for each of the phones an additional $13 per month credit. She was FANTASTIC! Jeanette, please stay at the Rockwall Verizon. We'll be back when we're ready for new phones:)

At first I was scared of stopping by this T-mobile because of all the bad customer service reviews…read more I've been having issues with my device for over a year and every time I went to T-mobile they wouldn't even look or touch phone and all would always say to me is that I needed a new phone. However, in the team in this location tried different ways to fix the problem with my phone and explain to me all my options. I talk to four different members and all were great and helpful. Everyone was kind, honest, and patient.

I had a very frustrating experience at this T-Mobile store. I originally went in because my phone…read morekept turning on and off, hoping to get a replacement. Nicholas suggested I get the battery replaced first instead, so I left and did that. Before I left, I clearly told Nicholas Pugh not to add the $19.99 Protection Plan to my account. After replacing the battery, I came back to see if I could switch phones, but I couldn't. Since that wasn't an option, I asked him to lower my plan and remove the Protection Plan. Before walking out, I asked him at least three separate times if he was sure the Protection Plan had been removed, and every time he told me, "Yes." Well, my bill was just paid, and guess what? I was still charged for the same $19.99 Protection Plan that I specifically told him not to add and later asked him multiple times to remove. This experience was disappointing because I trusted what I was told. Customers shouldn't have to double-check whether changes they requested were actually made, especially after being reassured multiple times. I hope T-Mobile addresses this and trains employees to make sure customer requests are handled correctly.

Fantastic service they accommodated us, even though it was after hours to reset a phoneread more

A SCAM. went there because my screen was cracked and it came back with 100 more problems . screen…read moreblacking out , typing on its own, phone battery dying fast , it over heating, glitching. Do not recommend.

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

Super nice guys. My laptop just died one day. Out of the blue. I went to Best Buy, and the guy…read morethere actually told me to go to AWT. They were extremely helpful, knowledgeable and pleasant. They let me use the bathroom when I thought I might die if they didn't lol. So A++ lol Also, they diagnosed my laptop, transferred all of my info over, and recycled my laptop for me. I guess a fried internal mother board with signs of water damage isn't really cheap to fix. (Kids are no longer allowed to use my laptop without supervision, and are not allowed to have drinks near it. Lid or not. It's a no. They funny thing is, I remember at one point my keys got sticky.... and I asked who spilled what on my laptop....?! And wouldn't you know it.... nobody knew lol. Yay kids! Thanks AWT. I'll be back if I ever need support again. You guys truly crushed it.

Do not go to this place I had my screen fixed and the screen messed up in about two weeks. Nothing…read morehappened to it, and they would not do anything to fix it. I also took my computer up there and one of the people working there ripped the case off and broke a couple of the clips to attach the case to my computer and they would not replace the case, but they changed their policy.

DO NOT GO HERE! THEY TOoK $200+tip from my son for it to STOP working within 5hours. Not sure how…read morethey got any positive reviews but beware of this company

Bad Service i don't recommend coming here wasted of money and took some parts of my phoneread more

Installed part I bought on eBay and didn't try to make more money selling me other parts or…read moreservices. His price was much lower than any other place I called. Very fast and efficient.

This is the best iPhone repair and screen repair store in the metroplex. Drove out of my city just…read moreto come here! Owner is super nice and service is very affordable and quick. Went here to get my IPhone X fixed!

The sense of URGENCY around hear is CRAP, I understand taking time with customers but a 20 minute…read morebreak in between and then a Hispanic man walks in and doesn't even half to wait, an ATT Hispanic employee that just finished with a man bitching about his bill went right to him coming thru the door and is still with him. Starting to be just like the services guys and the ones on the phone when you call they don't give a shit. Ok so I went from 2 to 3 stars the guy helped us out and we got a deal I think

I have 2 issues with this store, adding extra fees without permission and horrible customer…read moreservice! 1. I traded in 3 phones and said no to all upgrades, however when I looked online at home I was being charged an extra $110.00 (not counting tax) A MONTH!. They added Next up Anytime and Protect Advantage onto the phones without my permission!!! 2. To correct the above issue I made a reservation online and went in 5 minutes early. One employee was just sitting at a table looking at his phone. There was one other person waiting besides me. I saw my name on the screen for my appointment time. I stood there for 15 minutes with never being acknowledged by anyone, then my name just disappeared off the screen! Customer service is horrible!!!