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    Verizon

    3.0 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    AT&T Store - AT&T Customer Service Specialist Mrs. Bonnie!

    AT&T Store

    (6 reviews)

    As a senior citizen who isn't very tech-savvy, I was having issues with my phone and walked into…read morethe AT&T store in Terrell, TX hoping for some help. That's when I met Bonnie -- and I'm so glad I did! Bonnie was incredibly knowledgeable, patient, and kind. She didn't just help me fix the problem; she walked me through everything in a way that made it easy to understand and even enjoyable. I ended up purchasing a new phone, a watch, and some accessories thanks to her thoughtful guidance. She made the whole process smooth and even exciting -- all while I was swiping my debit card! What really stood out was her showing me a pair of headphones with amazing features. I didn't buy them at the time, but couldn't stop thinking about them. Later that day, I went to the AT&T store in Kaufman to buy the headphones, but after talking to the rep there, I decided I wanted to stay loyal and make that purchase with Bonnie. Turns out, Bonnie used to work at the Kaufman location too! The rep there called her for me and helped me complete the sale right then and there -- and Bonnie still got the credit! Bonnie truly went above and beyond to provide a one-of-a-kind customer service experience. If you're a senior like me and need someone to walk you through things step-by-step like ABCs, Bonnie in Terrell is absolutely the one to see. Blessings to her!

    Thanks to Bonnie who was kind and knowledgeable. My husband's phone was not working about the…read moreKaufman store ruined it! Thank you Bonnie for saving the day!

    Verizon - mobilephones - Updated May 2026

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