They drove their vehicle on my lawn and tore it up! Left cable everywhere and damaged my property…read more Can never get to a supervisor via phone.

Internet outages are frequent and slow to repair. i have had a technician demand to troubleshoot…read moreinside my house and when the problem was found to be outside my house i was charged. They should troubleshoot outside first or not charge you when the problem is the line to your house. I argued with Opimum but lost because they do not escalate your complaint only say i talked with my supervisor and he says this, without ever allowing you to speak to a decision maker. I gave 2 stars because I am sure that another customer received worse service and i do not want to take away from their experience

Remy helped us out and got a cellular iPad added to our account with two phone upgrades done in…read moreunder 20 minutes. We were there yesterday and will likely get our new phones today. My wife's mom passed away 35 Hours ago and we were pretty stressed out but he made the process so easy and made us laugh. It was so nice to have someone so kind and efficient. I cannot recommend this location enough.

As their services states, They will pick it up from wherever you are (or work on it right there…read morewith you if they can) then meet you at a convenient place for payment and pick up. The gentleman who helped me out Azee was very nice and very fair of my needs and prices. Was more broken than anticipated so the price had to be higher but he still gave me a very fair option in which i took and they did a very good job in a very short amount of time. Thank you guys and I will tell everyone i know about yall. Please give them a call they will work with you and for you, great group of guys.

Cracked my screen while i was in town for a meeting. The phone would not work and I needed it…read morerepaired fast. Setup a repair and my phone was fixed while I sat in a meeting and didn't even have to go anywhere! Worth every penny and took no time out of my day

As a senior citizen who isn't very tech-savvy, I was having issues with my phone and walked into…read morethe AT&T store in Terrell, TX hoping for some help. That's when I met Bonnie -- and I'm so glad I did! Bonnie was incredibly knowledgeable, patient, and kind. She didn't just help me fix the problem; she walked me through everything in a way that made it easy to understand and even enjoyable. I ended up purchasing a new phone, a watch, and some accessories thanks to her thoughtful guidance. She made the whole process smooth and even exciting -- all while I was swiping my debit card! What really stood out was her showing me a pair of headphones with amazing features. I didn't buy them at the time, but couldn't stop thinking about them. Later that day, I went to the AT&T store in Kaufman to buy the headphones, but after talking to the rep there, I decided I wanted to stay loyal and make that purchase with Bonnie. Turns out, Bonnie used to work at the Kaufman location too! The rep there called her for me and helped me complete the sale right then and there -- and Bonnie still got the credit! Bonnie truly went above and beyond to provide a one-of-a-kind customer service experience. If you're a senior like me and need someone to walk you through things step-by-step like ABCs, Bonnie in Terrell is absolutely the one to see. Blessings to her!

Thanks to Bonnie who was kind and knowledgeable. My husband's phone was not working about the…read moreKaufman store ruined it! Thank you Bonnie for saving the day!