Great people offering excellent service. I typically utilize the Apple warranty on iPhones, but…read morethen Apple takes forever to get anything done. Especially during the covid lockdowns! Took my iPhone 8+ with a partially shattered screen in (without an appointment) and was told there were a few items ahead of me but it shouldn't be more 1.5 or two hours and they'd text my wife when it was ready. It was done in just over an hour and it is like new again. I highly encourage folks to drop a pin for this location. If you ever need any work done on your phones...this is the place in Rockwall!

This place is a scam! My wife took her phone screen to them for repair, but it only lasted four…read moreweeks. She complained about overheating and a short battery life. Now, half of the screen is white, and they blamed us for putting too much pressure on it. Take your business elsewhere!!

We went to cricket to purchase a new phone. The person helping us was more than helpful, she was…read moreinsightful and very professional. If you want straight answers go to this Cricket Store in Rockwall off I30. Kaytelyn was an outstanding example of customer service at it's finest.

Customer service sucks!!! The employee "Allen" stopped helping me to help a very angry…read more customer. I waited over 30 minutes for him to finish with her. I was there over a hour for him to tell me they could not take a phone that was only 6 days old back.

I am updating my review to 5 stars. I talked to the manager Chris regarding my concerns and he…read moreaddressed each issue. He provided me a better phone number if I have any issues in the future. Thank you for being a leader and setting a good example for your staff. The customer service is excellent!

I have 2 issues with this store, adding extra fees without permission and horrible customer…read moreservice! 1. I traded in 3 phones and said no to all upgrades, however when I looked online at home I was being charged an extra $110.00 (not counting tax) A MONTH!. They added Next up Anytime and Protect Advantage onto the phones without my permission!!! 2. To correct the above issue I made a reservation online and went in 5 minutes early. One employee was just sitting at a table looking at his phone. There was one other person waiting besides me. I saw my name on the screen for my appointment time. I stood there for 15 minutes with never being acknowledged by anyone, then my name just disappeared off the screen! Customer service is horrible!!!

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

My husband and I went to the store today. Everyone was super friendly. We had Alex help us. He…read morewas so good! Give the guy a raise!! I think this was my first great experience at a AT&T store!! Thank you

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

Excellent service they know how to fix up your phone in no time. Friendly staff and professional…read morework. I've been coming to Pagecall for a while and they never disappoint I highly recommend them. Great prices and professional service.

Z was so kind, helpful, and quick! She fixed my phone screen in no time! I'm very impressed with…read morethe services here. I would recommend them to my family and friends. Reasonable pricing as well!

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.

Hudson is the best! He helped my 84 aunt who needed her…read morephone repaired. Super sweet and honest!

Owner does not value customers time. Went to website and…read moremade an appointment for 11:30AM. Showed up, no one was there. Called the number on the door and owner proceeded to tell me that he wouldn't be in for some time. I asked why have an appointment feature if you're not going to honor it, or if you're unable to honor it, have the courtesy to contact the customer to reschedule. Clearly embarrassed from being called out on his unprofessional business practices, the owner became irate, cussed and hung up on me. Wasted time. Wasted trip. Unprofessional. Seek technical assistance elsewhere.

Not going to Lie I have a lot of mixed feelings about Verizon right now…read more.. This location is great, the staff tried to help out as much as they could but couldn't get everything we wanted fixed. The employees even agreed that there is something going on with my account but they can't help me cause it's not in their control. Sadly if your having problems with Customer Service then you can only take it up with Customer Service. Going to the store for help won't work , you'll just get passed along like a circle-jerk. My husband and I are seriously considering just getting a buy out plan from T-Mobile at this point cause we are so worn down by the over 70 hours on the phone trying to resolve this. Overall we are just to overwhelmed to try to fix this or even deal with more representatives from Verizon cause we feel like we won't get a constant answer.

If I could give this place 0 stars, I would…read more A few days before visiting the store, I called to ask about a hotspot. The woman I spoke with gave me misleading information about the monthly cost. She didn't seem to know the product she was selling, or care enough to find out. When I came into the store, the sales rep quoted me a price that was much higher than what I'd been led to expect. I explained the discrepancy and even showed him the information from Verizon's website, but instead of addressing my concerns, he ignored what I was showing him and continued reading from his store device. Since he wasn't helpful, didn't suggest any alternatives, and made very little effort to actually sell me a product, I asked to speak with the manager. I was told he'd be out "in a moment." After waiting quite a while, I had to ask again if he was actually coming out. The response was simply, "He's on a call." After waiting even longer, I reached the end of my patience. I told the rep I was already considering switching to T-Mobile and would just leave a review instead. There was no apology or attempt to make things right--just, "Okay, thanks." Ironically, Verizon customer service solved my problem in minutes by setting me up with a 5G Home Internet device for $25/month. The store employees should have been the ones providing that level of service. Poor communication, poor product knowledge, poor salesmanship, and even worse customer service. Do better.