1. uBreakiFix by Asurion

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Rockwall, TX

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uBreakiFix by Asurion

3.0 (4 reviews)
Closed • 10:00 am - 7:00 pm

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Verizon

Verizon

(27 reviews)

If I could give this place 0 stars, I would…read more A few days before visiting the store, I called to ask about a hotspot. The woman I spoke with gave me misleading information about the monthly cost. She didn't seem to know the product she was selling, or care enough to find out. When I came into the store, the sales rep quoted me a price that was much higher than what I'd been led to expect. I explained the discrepancy and even showed him the information from Verizon's website, but instead of addressing my concerns, he ignored what I was showing him and continued reading from his store device. Since he wasn't helpful, didn't suggest any alternatives, and made very little effort to actually sell me a product, I asked to speak with the manager. I was told he'd be out "in a moment." After waiting quite a while, I had to ask again if he was actually coming out. The response was simply, "He's on a call." After waiting even longer, I reached the end of my patience. I told the rep I was already considering switching to T-Mobile and would just leave a review instead. There was no apology or attempt to make things right--just, "Okay, thanks." Ironically, Verizon customer service solved my problem in minutes by setting me up with a 5G Home Internet device for $25/month. The store employees should have been the ones providing that level of service. Poor communication, poor product knowledge, poor salesmanship, and even worse customer service. Do better.

The new staff here sucks sitting in here for over 30 minutes basically empty he went to the back…read morewith another staff member not very helpful with Verizon promotions etc, I personally wouldn't recommend this Verizon the old staff super dope

uBreakiFix by Asurion - cellphoneaccessories - Updated October 2026

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