Fantastic service they accommodated us, even though it was after hours to reset a phoneread more

A SCAM. went there because my screen was cracked and it came back with 100 more problems . screen…read moreblacking out , typing on its own, phone battery dying fast , it over heating, glitching. Do not recommend.

We went to cricket to purchase a new phone. The person helping us was more than helpful, she was…read moreinsightful and very professional. If you want straight answers go to this Cricket Store in Rockwall off I30. Kaytelyn was an outstanding example of customer service at it's finest.

Customer service sucks!!! The employee "Allen" stopped helping me to help a very angry…read more customer. I waited over 30 minutes for him to finish with her. I was there over a hour for him to tell me they could not take a phone that was only 6 days old back.

My boyfriend and I stopped by to see about upgrading his phone. Rafael came and greeted us and…read moreoffered his assistance. He was courteous & knowledgeable about the phones and deals they had available. He was very patient with my boyfriend who's not that technically savvy. He got a great deal on a new iPhone and helped him set up his new phone. We had a very pleasant visit and appreciated Rafael's help.

The personnel at the store are courteous and customer service oriented. Scottie was the technician…read morethat helped my husband set up his voicemail. AT&T support online and over the phone support were unable to accomplish a set up. Scottie followed the usual protocol which yielded negative results. He did some further research into the details of the account involving the instrument on which voicemail needed to be set up. He made an adjustment and was able to successfully set up the voicemail. He went over and above the general protocol to do this. We appreciated his willingness to troubleshoot the problem and provide true customer service. I will recommend everyone to the store and to seek out Scottie.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

From the owner: Tech Doctor – Fast & Reliable Mobile Phone Repair…read more Cracked screen? Battery not holding a charge? Water damage? At Tech Doctor, we specialize in fast and affordable mobile phone repairs for iPhones, Samsung, and other major brands. Whether you need a screen replacement, battery replacement, charging port repair, or water damage restoration, our expert technicians are here to help. We understand how important your phone is to your daily life, which is why we offer same-day repairs on most services. Our team uses high-quality parts and advanced repair techniques to ensure your device works like new. Why choose Tech Doctor? - Fast turnaround times – most repairs completed in under an hour - Affordable pricing with no hidden fees - High-quality parts and expert technicians - Friendly customer service and a satisfaction guarantee We also offer special discounts for students, military personnel, and first-time customers. Walk-ins are welcome, or you can schedule an appointment for faster service. Visit Tech Doctor today and get your phone repaired by professionals you can trust. Call now or stop by our location to get started.

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

Z was so kind, helpful, and quick! She fixed my phone screen in no time! I'm very impressed with…read morethe services here. I would recommend them to my family and friends. Reasonable pricing as well!

My problem was diagnosed right away; screen needed to be changed. Service was fast and efficient.read more

I called to be sure they were able to fix my iPhone 13 mini and then headed over. I didn't get her…read morename, but she was so nice and friendly! Getting the back glass replaced was $89 + tax and when I paid, she held down the receipt covering the tip line. Whether that was intentional or not, I appreciate that she didn't ask for a tip. She called when it was ready and it was right on time of what she estimated. The phone looks great and when I walked in, she was trying to polish the scuffs off (there was no hope). The replacement also comes with a 30 day warranty. Friendly customer service and quickly repaired the phone. I wouldn't hesitate to return, but hopefully I won't need to!

Simple, affordable and amazing quality. I can't recommend them enough for the price range and…read moreversatility they offer.

Hudson is the best! He helped my 84 aunt who needed her…read morephone repaired. Super sweet and honest!

Owner does not value customers time. Went to website and…read moremade an appointment for 11:30AM. Showed up, no one was there. Called the number on the door and owner proceeded to tell me that he wouldn't be in for some time. I asked why have an appointment feature if you're not going to honor it, or if you're unable to honor it, have the courtesy to contact the customer to reschedule. Clearly embarrassed from being called out on his unprofessional business practices, the owner became irate, cussed and hung up on me. Wasted time. Wasted trip. Unprofessional. Seek technical assistance elsewhere.

The new staff here sucks sitting in here for over 30 minutes basically empty he went to the back…read morewith another staff member not very helpful with Verizon promotions etc, I personally wouldn't recommend this Verizon the old staff super dope

Both my husband and I were having problems with our iPhones (an XR and 12.) Went to the local…read moreVerizon store, and were told that the main problem was that our phones were too old to receive current updates; we needed new phones. Ordered new 17s, but had significant problems with the store with that, too. (Never got the new phones.) Went to the store in Rockwall, and Jeanette worked with us. First and foremost, she told us that BOTH phones could still update, and immediately set my XR for the current update. Then, she resolved my husband's issue with his voicemail message, and Caller ID. Lastly, she was able to obtain for each of the phones an additional $13 per month credit. She was FANTASTIC! Jeanette, please stay at the Rockwall Verizon. We'll be back when we're ready for new phones:)