On 9/11 I dropped off my laptop that had water damage and paid $60 for the diagnostic fee. They told me they would call me in 1-3 business days.
On 9/18 they still had not called me back so I called and they told me they were still working on it and they would call me in a couple days.
On 9/22, haven't heard from them so I called for an update. They told me the guy working on my laptop was on his lunch break but that he just needs to reassemble my laptop and they would call me back.
I did not hear from them the rest of the day, so the next day (9/23) I went in to check on my laptop in person since they are no help over the phone. They told me that they just needed to reassemble my laptop and it should be done around 2pm. I go in at 3:50pm and its not ready. They tell me they only need a couple minutes to reassemble my laptop, I tell them I have work at 4pm so I can't wait. They tell me I can come back the next day when they open at 10am and it will definitely be ready by then.
The next day (9/24) I show up at 10am and it's not ready. The guy that I spoke to said the person working on my laptop won't be in till 11am, so he calls them and tells me that he said my laptop can't be fixed and he just needs to put in screws and that it should be ready by 1pm. They tell me that they will call me to let me know when its ready. I tell them to please put a note somewhere as a reminder to actually give me a call. They call me around 11:30am and I go back to the store and they give me my laptop back. I ask for a refund and they say that they don't have the power to do that and they need to talk to higher-ups first, but they'll give me a call to let me know what they say. I ask when I should expect to hear back from them and they say by the end of the day. It is now 9/29 and I have not heard from them.
This business has the worst customer service I have ever experienced. Their behavior is completely unacceptable and I am shocked that they are still running. I should have done more research on them before going, because this seems to be a common occurrence.
It is 2026 and this business still hasn't figured out how to use their calendar app that comes pre-installed in their phone to set a reminder to actually call their customers back. If you can't trust a business to call you back when they say they will, why would you trust them to fix your electronics? Save your money and time and go elsewhere. read more