My Samsung Note10 had a cracked screen. These guys were quick to respond to a pricing request and…read morewere the best price so I took the phone in. They replaced the screen and LCD in about an hour and a half. Used genuine Samsung parts and the phone looks and works like new. Will use them again when I need to fix something else.

DO NOT GO HERE! THEY TOoK $200+tip from my son for it to STOP working within 5hours. Not sure how…read morethey got any positive reviews but beware of this company

The representatives demonstrated patience and expertise in helping me understand billing. They…read morehelped me with my access to the AT&T app. Overall, kind and very educational experience! Thank you, Rylie and Matt and Takehya

Ian was so nice, knowledgeable and helpful. Very professional and quick service. Opened a new line…read moreand was out in 35 min.

This is a review I still cannot believe I'm writing. The events that occurred during my visit to…read morethis business are like nothing I have ever experienced in my life. On my initial visit it was a simple as a iPhone screen repair. I usually take my phone to my favorite place in Plano, but figured I'd give this place a try since its in Allen. I foolishly did not look at previous reviews, otherwise I would not have come here. I walk in and explain the problem. The screen won't come one and is just black. They fixed the screen, while they were much more expensive than the place I typically go to, the screen is repaired, and I leave with a working phone. A few days later, the screen goes black for no reason and has a line down the middle. Nothing was done to the phone to cause this. I bring the phone in and show him that the phone screen is blank with a line through it. He immediately starts ranting that I pressed the screen too hard, which makes no sense since the phones being used as normal and has been used as normal. This is pretty annoying, and I let him know that it is not normal for a screen to go bad because you think someone pressed too hard, its a poor excuse. I then look at the receipt and see that the receipt states there is a 60 day warranty unless the screen is cracked or there is water damage. I let him know this. Then he changes his story, and he tells me he thinks my screen is water damaged. At this point, he hasn't even looked at the phone or held the phone. I let him see the phone. While he's holding phone, I take a picture of him... I know I'm going to want to have this picture and I know I'm going to leave a bad review. He tells me don't take my picture or I'll keep your phone. I tell him give me my damn phone back, you can't keep my phone because you're mad at me. At this point, I'm pretty annoyed and I tell him he needs to fix my phone, he walks out of the room and goes back for a long while. Next thing you know the police are there. This is one of those situations where his level of escalation is inappropriate and just shows how far a dishonest person will go to justify their theft. Luckily, Allen Police Department is pretty awesome, I explained to the officers what occurred, they kindly explain to me that there is no recourse other than to have a report with call notes created by them. I got the report with notes from them, and from this point, I will take this to small claims court. So to be clear, I took my phone in for a repair, the repair worked for three days, then stopped, and the repair person tells me that it is my fault the repair did not work. He wouldn't fix the screen or refund me, and insult to injury, he called the police on me. This level of escalation is both irresponsible and dangerous. I will never shop here again, and will review anywhere I can to let the world know that if you have a repair done here, they will not back the product, will lie, and at some point may even call the police on you. What an embarrassment for a location like this to be in Allen.

Hell no i wouldn't recommend unless u like being belittled and disrespected by the store owner very…read morepoor costumer care and service. I went asking to get my wife's phone screen fixed and he talked to my wife and me very disrespectfully. The tall dark skined heavy accent gentleman was very unprofessional. This place were my wife and I were disregarded and treated like we don't understand or like we are incompetent. Very poor customer service by his part ( store owner "manager")."Paul O. " I believe his name. The ONLY decent employee was a small short female that i had talked to a few days prior and she was very respectful and super helpful definitely would recommend if SHE AND ONLY SHE WAS THE ONLY EMPLOYEE in that establishment. Other wise,honestly your better off going somewhere else were they care for the customers.

Writing this review in hopes that a regional manager reads it…read more The "manager" at the Wylie store has been high on marijuana each of the (3) times we have visited the store. I don't care what you do on your time, but be functional and not have the whole store smelling like smoke. We ended up going to the Murphy store on trip #4 and finally got some resolution, and our lines switched. They were great!

The Wylie location is the worst! The best thing they ever did was refer me to the Murphy, Tx…read morelocation. I had to get an insurance claim replacement phone, the Murphy location handled it with no issues. I needed to get a screen protector for the new phone. I went to the Wylie location because it was close, I figured they could handle this simple task. NOPE! I got there, I found a sign on the door that said "be back in 5 minutes". I looked around, saw no one leaving, I assumed they had to be gone for at least a minute so why not wait for 4 minutes. Well, I waited 10 minutes, no one showed up. I decided to check the door, maybe they forgot to take the note down, nope, it was locked. So my calculation was that they had been gone for at least 15 minutes or more. I have had other bad past experiences but this one will be the last chance I give that location.

I've had experience with many carriers over the years, and T-Mobile seems to be the least slimy…read more Yeah, they're all scum, but at least T-Mobile tries to break through. Reception in most cities is "adequate" to "great". Occasionally you will find a city that was overrun by another carrier and you have reception issues, but most of the time it's fine. T-Mobile seems to utilize cross-carrier roaming in those more difficult cities. You won't get great data speeds in those cases (as T-Mobile is essentially running as an MNVO), but it still works. In other cities, you will get mind blowing speeds. I'm talking about speeds that theoretically max out your device. I'm happy to say that is more the rule than the exception. With the 5G rollouts, not only are the speeds increasing, but the availability of data in a crowd is increasing too. What I personally like is that my T-Mobile plan has free data and texts when I'm traveling to other countries. With other carriers, that's an extra fee. This is WAY more convenient than getting an unlocked cell phone and finding a local SIM card for data in a foreign country. People at T-Mobile stores are generally well-qualified and trained, and helpful. Occasionally, you will find someone who attempts to add a hidden warranty to a new device sale, but even that is quickly and easily resolved by a call to T-Mobile's great customer service team. I've never had a bad experience with any T-Mobile representative on the phone, which is rare now a days.

James was such a great help in getting my friend's new phone. He answered all his questions and we…read morenever felt rushed. He was very knowledgeable. I would recommend this location to everyone!

Awesome job by the guys at CPR in Wylie fixing my sons Xbox admission port! Very great for Ricardo!read more

I went in this location today because I have an IPhone 13 and could not get Carplay to operate in…read moremy truck. The associate could care less about my problem and spent approxiately 15 seconds with me and no one else was in the store at the time and told me I would have to go to Apple to get the problem fixed. I just looked at him in disgust and walked out !!!!!!!! I then went to a repair place on the southeast corner of Park Blvd and Jupiter in Plano. All it has on the canopy of the store is Phone/Computer Repairs. The gentleman inside was overly nice, actually went out to my truck and spent about 45 minutes getting Carplay set up correctly, ended up selling me a new power cord which was part of my problem and then I asked him what I owed him and he said how about $80.00 total and I said to him how about $100.00 total and handed him a $100.00 bill. This is what I call GREAT CUSTOMER SERVICE - NOT WHAT CPR CELL PHONE REPAIR has in their business !!!!!!!!!!!!! Needless to say I will NEVER walk back in CPR Cell Phone Repair and I will do my best to tell EVERYONE I KNOW the same thing and to go to Plano for their Cell Phone Repairs !!!!!!! Go to: Tech I Computer & Cell Phone Repair, 2380 E. Park Blvd, #409, Plano, Tx 75074, (972)-781-9643

I went to this Verizon because I had questions about my bill. The guy that helped me, wish I…read moreremembered his name, was zero help and was extremely condescending. After the back and forth he suggested I go get help from the original store I had purchased my phone and plan from. I did. The Richardson location off of beltline and coit were night and day from the Murphy location. Obviously, only the sale matters to the Murphy location and once you're locked in, they don't bother to help.

My husband had a phone that just completely went dead. We went to another Verizon and they didn't…read morehelp him at all as a matter fact they told him he couldn't get any of his iCloud back because they said he didn't have it backed up on iCloud. So my husband was devastated, thinking that he would not have any of his stuff that was on his phone pictures graphs that he did for work, etc. In comes Victor at Verizon here in Murphy and not only gets all of my husband stuff back just takes so much time with him and explains things and we were unendingly grateful. So much goes in your phone these days and we can't thank Victor enough for getting it all back.