I will try and make this short and not ramble because I am tired and three hours later, I am still mad. I have the old grandfathered plan of unlimited data and a very old iPhone. I went to the Murphy store tonight looking to get a new phone and change my plan. I am currently paying $125/month for one line and my phone is paid off. Joe was the sales guy helping us. At first, he seemed okay and seemed genuinely interested and knew what he was talking about. I asked about the difference in last years iPhone X and the one that was just released. I asked him 3 or 4 times to break down the rates with me and to discuss the data plan we would be changing. He said the best option would be to change my plan to AT&Ts unlimited plan because the old plan I have right now is capping my data at a lower rate anyways. I told him I didn't want to pay more than what I'm paying now because $125 for one line is ridiculous and my phone is terribly slow anyways and I hardly get service anywhere. Long story short, we discussed the iPhones and he told me my plan would be $116 a month ($70 for unlimited plan, $35 for the monthly payment plan of the phone, and taxes). He said I could add $12/month insurance and he recommended it. Sweet! I asked another 3 times what the "fine print" is and if there were any other charges or if it would be a set $116/month. He said yes, that's the price without insurance and we could add that if we wanted. I said yes to insurance so $126? Something that rubbed me the wrong way, I asked what colors the phone came in and he said "silver or black." I asked if I could see both and he pointed and said "they are right over there." With somewhat of an attitude. Okay fast forward...we are doing paperwork.
He is briefly saying things under his breath while going through the contract. He mumbles in that there is a $33 prorated one time fee for changing my contract. I just said, okay that's fine, but would have been good to know. A page or two later, he mumbles again "there will be a $35 activation fee for the phone." Now I'm a little annoyed and told him I asked multiple time for all of the numbers up front. He doesn't say much and continues to another page and shows me my bill will be $170/month (not including the $10 discount for autopay). So now I'm really upset because he told me $116 a month and I'm not paying $170 for one line. He seems to skim through it and figure out why the price is so high but basically just says "do you still want the new phone or not?" A manager or whoever comes over and looks at it because we are pissed at this point and says something like "wow they are charging you a really high monthly tax fee. That doesn't look right. How odd." And walks away. Joe is staring at me like, do you want to continue so we can wrap this up or what?!? Because obviously he was ready to clock out and go home. So at this point I just say cancel everything and maybe I will come back later.
The entire time I'm standing there with my crying baby and basically just want to leave. My husband is there so I said I will walk to target while he finishes up. The guy already shut off my current phone, for whatever reason, before anything was paid for, signed, etc. i asked him before I left if my phone was fine to take and if he needed anything else with it. He said no and it should be back on in a minute. so my husband stays and I leave. 40 minutes later my husband walks into target. My phone is still disconnected. Husband has my SIM card in his hand. Why the guy didn't put my SIM card back in before I left is beyond me but whatever. He was not good at his job and seemed really annoyed that he was having to work with us. I'm pretty pissed by all of it still. He wasted 1.5 hours of everyone's time and I still need a new phone. Thanks, Joe!! read more
