If I could give this place 0 stars, I would…read more A few days before visiting the store, I called to ask about a hotspot. The woman I spoke with gave me misleading information about the monthly cost. She didn't seem to know the product she was selling, or care enough to find out. When I came into the store, the sales rep quoted me a price that was much higher than what I'd been led to expect. I explained the discrepancy and even showed him the information from Verizon's website, but instead of addressing my concerns, he ignored what I was showing him and continued reading from his store device. Since he wasn't helpful, didn't suggest any alternatives, and made very little effort to actually sell me a product, I asked to speak with the manager. I was told he'd be out "in a moment." After waiting quite a while, I had to ask again if he was actually coming out. The response was simply, "He's on a call." After waiting even longer, I reached the end of my patience. I told the rep I was already considering switching to T-Mobile and would just leave a review instead. There was no apology or attempt to make things right--just, "Okay, thanks." Ironically, Verizon customer service solved my problem in minutes by setting me up with a 5G Home Internet device for $25/month. The store employees should have been the ones providing that level of service. Poor communication, poor product knowledge, poor salesmanship, and even worse customer service. Do better.

The new staff here sucks sitting in here for over 30 minutes basically empty he went to the back…read morewith another staff member not very helpful with Verizon promotions etc, I personally wouldn't recommend this Verizon the old staff super dope

J did a fantastic job. He is very personable, and very professional. He thoroughly explained…read moreoptions and costs. 5 stars!

LIED TO! I went in to RETURN a phone from a different…read morelocation (wayyyy out of town) was told I HAD to go back to the location I got the phone from. I was thinking how much of an inconvenience that was and disappointed that we had made a useless trip. My husband reassured me and knew this wasn't true so we headed to the Ridge Road location in Rockwall, where we've always had great customer service, and we were able to do it there INSTANTLY!! Thank you Samuel!! The woman that greeted us at this location was literally being lazy and her demeanor was rude and stuck up as well. No smile, no "Hi! Welcome in, how can I help you?!" She just walked up to us and we had to start the conversation. How ridiculous! Worst customer service ever!!! GO TO RIDGE ROAD!!

This place is a scam! My wife took her phone screen to them for repair, but it only lasted four…read moreweeks. She complained about overheating and a short battery life. Now, half of the screen is white, and they blamed us for putting too much pressure on it. Take your business elsewhere!!

Fantastic service they accommodated us, even though it was after hours to reset a phoneread more

All my reviews are usually 5 stars, I like to be the positive reviewer, because seldomly people…read moreare. THIS PLACE THOUGH... I have mixed reviews for this place. I visit not knowing if it's going to be a miserable experience or a great one. Some of the employees go out of their way to help, some are condescending a$$H0l$. NEGATIVE- I recently purchased Microsoft Surface Laptop and it stopped working after two days. Took it back to Best Buy and the Geek Guy wasn't helpful at all and rather dismissive. He ended up saying it would cost me $100 dollars to reboot it... really? I wasn't about to pay more money on a new purchase. I left extremely disappointed to say the least. POSITIVE- Came back the next day, spoke to store manager, got a solution and was in and out in less than 20 min. NEGATIVE- I went in today and as I tried to pay with two printed gift cards they informed me they couldn't use them because they didn't have a barcode. They asked me if I had saved the e-mail where I got the giftcards from, as they were sure there was a link he was supposed to press on with barcode (because my husband is obviously an idiot that can't successfully print giftcards from an e-mail). Unfortunately, my husband likes his inbox empty and, of course, he had deleted it. The man checking me out then questioned me and schooled me on why would anyone delete an email with giftcards before one had actually used them... what if I had lost them? (because I'm obviously an idiot that misplaces giftcards...). There were 3 people that came to assist the guy checking me out (including a store manager) and NOT ONE offered a solution, the store manager even said that since my husband had deleted the e-mail there was nothing he could do to help me. Period, go home and try to fix it ourselves. We will see you soon, when you have giftcards with barcodes on them that we know how to use. NOT ONE suggested I go online to order the stuff for a store pickup and pay with the giftcards so I could walk out with my items. (This occurred to me later, as I was ordering the stuff online and happily paying with the giftcards). They ALL, however, made me feel like I was an idiot, it was MY mistake for not having saved the freaking e-mail and not their mistake for producing useless printable gifcards, and the fact that their answer was "nothing can be done" just infuriated me. POSTIVE- It's 5 minutes from my house(?) I don't know.. I needed to balance the negative above...

Do not, I repeat DO NOT purchase Best Buy's Protection Plan on any appliance. Instead, purchase it…read moredirectly from the appliance manufacturer. I purchased a GE refrigerator from Best Buy, and added their protection plan. My fridge developed cooling issues after the manufacturer warranty expired, but still under BB's protection plan. They sent their Geek Squad out 4 times to effect a repair. They could not fix it. BB then started sending out a 3rd party appliance repair company. I asked over and over again for BB to replace my refrigerator. After a total of 11 visits over 3 MONTHS, they still refuse to replace it. They claim the appliance repair company THEY sent out is withholding repair notes to justify a replacement. I am done with Best Buy, I never set foot inside any of their stores again.

He was quick and did a great job! Great prices too. He replaced my screen and got my phone working…read moreagain

From the owner: Adam's Phone Repair is a Family owned business that focuses on screen repair, charging port repair,…read moretablet repair and even laptops. Most phone repairs are done in under 45 minutes and we do our absolute best to meet the needs of our customers by providing the best customer experience possible since we know how important our devices are, especially needing to have access to our mobile phones.

I have 2 issues with this store, adding extra fees without permission and horrible customer…read moreservice! 1. I traded in 3 phones and said no to all upgrades, however when I looked online at home I was being charged an extra $110.00 (not counting tax) A MONTH!. They added Next up Anytime and Protect Advantage onto the phones without my permission!!! 2. To correct the above issue I made a reservation online and went in 5 minutes early. One employee was just sitting at a table looking at his phone. There was one other person waiting besides me. I saw my name on the screen for my appointment time. I stood there for 15 minutes with never being acknowledged by anyone, then my name just disappeared off the screen! Customer service is horrible!!!

My boyfriend and I stopped by to see about upgrading his phone. Rafael came and greeted us and…read moreoffered his assistance. He was courteous & knowledgeable about the phones and deals they had available. He was very patient with my boyfriend who's not that technically savvy. He got a great deal on a new iPhone and helped him set up his new phone. We had a very pleasant visit and appreciated Rafael's help.

Super nice guys. My laptop just died one day. Out of the blue. I went to Best Buy, and the guy…read morethere actually told me to go to AWT. They were extremely helpful, knowledgeable and pleasant. They let me use the bathroom when I thought I might die if they didn't lol. So A++ lol Also, they diagnosed my laptop, transferred all of my info over, and recycled my laptop for me. I guess a fried internal mother board with signs of water damage isn't really cheap to fix. (Kids are no longer allowed to use my laptop without supervision, and are not allowed to have drinks near it. Lid or not. It's a no. They funny thing is, I remember at one point my keys got sticky.... and I asked who spilled what on my laptop....?! And wouldn't you know it.... nobody knew lol. Yay kids! Thanks AWT. I'll be back if I ever need support again. You guys truly crushed it.

Do not go to this place I had my screen fixed and the screen messed up in about two weeks. Nothing…read morehappened to it, and they would not do anything to fix it. I also took my computer up there and one of the people working there ripped the case off and broke a couple of the clips to attach the case to my computer and they would not replace the case, but they changed their policy.

Went in to purchase a WiFi router and was informed we had to be customers of metro and needed to…read moreadd a phone line. So, we opened a phone line. The manager told us the phone would be free but we would have to pay an activation fee for both the phone and the wifi router. Additionally, the phone line would be 15$ monthly. We ended paying 298$ out the door. I figured a receipt would be placed in the bag but it wasn't. My fault for not checking. And when I got my first bill, I was shocked, they charged me for the 50$ monthly plan for the phone, the screen protector - which I said I didn't want but the sales lady said she was adding one for free. And the cell phone wasn't free - I paid close to 100$ for it. I'll keep the phone bc I need the WiFi router, but lying to your customers and smiling in our face while doing so is poor business practices. Metro has great deals on phone lines and WiFi routers that can move along with you while you travel but the store employees are dishonest and need some training!

From the owner: Switch today & enjoy America's largest 5G network.read more