I had walked in a this very outgoing and amazing dude named Jeff? I believe? helped me out a ton!!…read moreI had very rough week, getting kicked out of my house and having to get a new phone and phone plan and changing my number, the whole works. this man made my entire day so much better. he cheered me up and hooked me up quick with a new phone and was very patient with me. I had to give him a personal thanks for how amazing he was to me. thank you jeff!!! you were amazing!!!

I had a very frustrating experience at this T-Mobile store. I originally went in because my phone…read morekept turning on and off, hoping to get a replacement. Nicholas suggested I get the battery replaced first instead, so I left and did that. Before I left, I clearly told Nicholas Pugh not to add the $19.99 Protection Plan to my account. After replacing the battery, I came back to see if I could switch phones, but I couldn't. Since that wasn't an option, I asked him to lower my plan and remove the Protection Plan. Before walking out, I asked him at least three separate times if he was sure the Protection Plan had been removed, and every time he told me, "Yes." Well, my bill was just paid, and guess what? I was still charged for the same $19.99 Protection Plan that I specifically told him not to add and later asked him multiple times to remove. This experience was disappointing because I trusted what I was told. Customers shouldn't have to double-check whether changes they requested were actually made, especially after being reassured multiple times. I hope T-Mobile addresses this and trains employees to make sure customer requests are handled correctly.

Have been a partner for 8 years and they have always been a great sales and service team. Highly…read morerecommend.

From the owner: NTi has provided award winning business phone system solutions and structured cabling to over…read more10,000 Dallas Fort Worth area businesses in the last 35 years. An unprecedented winner of the Consumer's Choice "Best in DFW" Award for 10 years in a row

Foneco was able to pull in the VOIP fiber into our building, when we were told by others it would…read morenot be able to be done. They set up the IT system to connect to the ATT internet. Wish I had known about them, prior to signing with AT&T for VOIP phones. Much easier to work with.

From the owner: Telecommunications, Voice and Data Cables, Networks,Telephone adds moves and changes,read more

They asked for a review. Instead they only send good reviews to be posted. Next time I will respond…read morepositively so they send me a review link... Instead, they want to handle the complaint internally, so they ask "How can we improve"... Where you can improve? Firstly, getting a service that works consistently. Secondly, getting people to answer the phone to respond to calls of distress when the phones are not functioning instead of a "leave a message and we'll get back to you when we can". Getting timely answers instead of waiting without phone service during the work day - or any time there is ANY issue with the phone. Waiting is the death of sales, and our business needs sales to pay your service bill. The phone is the business lifeline. If I wanted to use my personal cell phone for a business line I would set it up that way. However, I want a land line that works consistently and a service provider that answers the phone when something is wrong. That is not what I get here.

Our phones never work, can never hear a customer when they call. After they call we have to call…read morethem back to actually have audio. They even have the wrong business name show up on our caller ID out. I have called and called and called, no one ever answers the phones, if you leave a voice mail they do not respond. I believe that this is the worst phone service that I have ever had, no customer support, no communication, no working equipment. Trust me, stay away.