We have been a customer for aroudn 3 years now, I think. We have enjoyed a good relationship with them up until about 5 or 6 months ago. We have had an issue with spam callers calling into our system, and that is not entirely their fault. They tried a forwarding of calls to an auto-attendant and that stopped spammers from leaving messages, but it is still non-stop spam ringing (976 calls to my desk in the month of June!) That is all background though. My biggest issue is that they do not respond to trouble-tickets anymore. This last one has not been responded to in 9 days. Nothing. And that one was referencing another ticket that was updated 14 days ago. I was finally able to get through to them by calling, but only able to reach them through billing, as support just continued to have me in a queue. Brittany in billing (thumbs up to her for sure!) was able to contact her team, about the issue but I'm not holding my breath. All in all, I just don't see how they can operate like that. read more

We were misled with deceptive sales tactics entering a contract that UBS failed to deliver on. We were promised if we switched our phone and internet service over to UBS we would be delivered faster high-speed internet, and their phone service would be a much better solution that our existing service. The opposite occurred. We communicated to UBS and were told this is a rare occurrence and to keep our current service with COMCAST. When I asked them to cancel their contract because of failure to deliver what was promised they cut off my business line and effectively cut us off from phone contact with all of our clients. I have emailed, called on a cell line and written certified letters and have had no resolution. This has been a nightmare. Our 25-year-old business telephone number is hijacked by UNIFIED GLOBAL SOLUTIONS and will not release it. read more

The account manager was very loud, and would not shut up or take no for an answer, high pressure sales. You are best to not even let them in the door and hang up the phone if they call to come to your office to discuss changing your service. read more

This might be the worst company ever. There sales person Craig did a great job selling us the product. Since then it has been an avalanche of disappointment. There install was done by people that do not have any proffessionalism. Lines being supported by 2x4's on our roofline facing the street from our newly constructed building. When questioned about it on a third visit out, they were confident that the work we were discussing could not have been them, only to apologize later that it was. The system has never worked correctly. Multiple trips out, (tickets) having to call Craig multiple times because their service teams are rude and take no onus to their work. Billing is a nightmare. Getting billed for product they left on site. Trying to mail it back to them, (why am I having to do this and it was a lot of equipment. Having to have Craig come back and deliver it but never getting credit.) Multiple bills a month with no invoice numbers to know what you have paid for and what you haven't. Finally getting a proposal to fix what has never worked weeks after the last call that there was a problem and getting a qoute for $120 per hour to fix it. Hello William We're able to send a technician to further troubleshoot the issue onsite. To proceed, we kindly ask that you confirm and approve the dispatch via email. Please note the following: If the issue is isolated to phones or UGS-provided equipment/services, the dispatch will be covered and not billed. If the issue is determined to be related to your local network or non-UGS-provided equipment/services, the dispatch will be billable at $120/hour. While our technician will do their best to identify and resolve the issue, their ability to assist may be limited if the problem lies outside the scope of UGS-supported systems. To schedule the dispatch, please confirm the following: Full site address Business hours for the location Once we receive your approval and the above details, we'll coordinate the visit accordingly. Let us know if you have any questions. Regards, Hector Lemus NOC Manager Phone: +1 (877) 712-8098 Email: support@unifiedglobalsolutions.net 17218 Preston Rd Ste 2600 Dallas, TX 75252 www.unifiedglobalsolutions.net Stay away from this company if you value your time and your mental health. read more

When they are trying to get you to sign up, they make a lot of promises and answer all your calls. The sales person is not to be trusted, they will say whatever they need to, to get you to sign. As soon as you sign, you are stuck! READ THE FINE PRINT! The Canon contract they make you sign just to see if the service will work for you, is not worth it and you cannot get out of once you sign and your stuck for years with excuses and the only solution is to sign more contracts for additional equipment that is not going to solve your problems. They only care about servicing your phones but say they will take care of your internet as well, NOT! I now have 3 bills to pay (UGS, T-Mobile and Canon) vs. the one I had to pay with Comcast for service that is subpar. You will way overpay for the equipment, so watch out! Yes, they will come out and replace any of their equipment if it fails but at a huge cost in the long run. I could have purchased the equipment on the Canon contract for $1000-$1200 and now will pay over $35,000 for it by the time the contract is up. The VOIP phone system is weak, the sound quality is horrible and completely dependent on the internet, so bad internet equals BAD or NO PHONES. Last but far from least, I am paying more now for horrible service than I did for adequate service with Comcast. read more

I got caught in a horrible scam. Nothing worked, no one cared. Terrible, now they have us turned into Cannon financials to collect 3 times the money it would have cost for the horrible business phones and internet. read more

Everything about this situation could have been improved. What company hires a salesman like this is out of their minds. You are loosing business not again my business, dumb business move. He was in Durant, OK yesterday. Pushy and didn't wish to listen to what we had to say, needless to say he didn't last long in my brothers business. Very sad. I would blnever recommend a business to hire or employee anyone like this. To be completely honest he was a @$$. read more

Unified Global Solutions has made 10 spam calls in 4 days to our office. Had to block, it was getting out of hand. I understand cold calling is a part of business but come on... don't harass people. read more

DO NOT USE THEM. THEY DO NOT GIVE A FLIP ABOUT YOUR BUSINESS, THEY ONLY WANT THE MONEY. My main phone was sown for almost 3 week and it took a threat of a lawsuit to get someone to come to my business to fix it as it could not be fixed over the phone. Now the phone has another problem which I left a voicemail for someone to return my call and no one has. I've just been on the phone for 35 minutes on hold, no one has picked up. I canot continue to hold as I have other calls to make and customers to take care of. read more

Warning -- Deceptive Sales Tactics A rep came into my nail salon in Utah offering phone/internet service. I was told the paperwork was just for pre-approval, not a contract. After researching the company and seeing many bad reviews, I decided not to move forward. When I told the rep I didn't want the service, I was hit with a $299 cancellation fee -- even though I never activated or used anything. He claimed everything was discussed and recorded, but I recorded our conversation too, and it proves otherwise. Very dishonest experience. Be extremely careful and don't sign anything on the spot. read more

False Promises and terrible customer service. My salesman Joe B came to my office to sell me the services. I was promised superior customer service, a phone system that has never gone down, and sold T-Mobile Internet service as the fastest option. Each one of these promises false and misleading. The T-Mobile service was so slow that my calls would cut out or there would be static. The T-Mobile Service could not handle VOIP, nor handle internet usage for our computers. Within the first full week of the new service, all of my phone lines went down because a server at Unified Global went down. I have been attempting to cancel the service with my project manager, but she keeps telling me that I need to handle this through Jennifer Cherry in accounting. Although Jennifer was responsive when Unified was attempting to procure my account, she has not returned a call or responded to my emails. I reached out to Joe B several times to discuss the false and misleading statements and he seemed very sympathetic, but after several weeks, he told me there is nothing he can do because his employment with Unified Global was terminated. Approximately one week after being told that Joe B was terminated, I received a call from a potential customer of UGS asking about my review and my experience with UGS. The potential new customer advised me that Joe B was hounding him to sign up as recent as three days ago and was calling him everyday about signing up for the service. If anyone else is having as much trouble as I am and such trouble is based upon false and misleading representations from their salesman, we should look into a class action lawsuit. Derek Blasker Fiberglass Pool Designs (609) 324-9900 read more

This is the worst company ever!! Do not use them, I'm losing thousands of dollars because nothing has worked since day one. They are trying to charge for a tech to come out and it never worked properly. read more

We have been with unified Global Solutions for 2 years and my advice to anyone considering this company is RUN!! It was the worst decision to change from a local carrier!! Customer service is marginal, billing department customer Service is the worst!! I completely regret not finding these reviews before we switched. Lesson learned ALWAYS look at reviews!! read more

I want to extend my gratitude to everyone who shared their experiences in reviews. Earlier today, we received a call from UGS introducing themselves and requesting a meeting to discuss phone and internet service. Since I'm unavailable this week, their salesperson, Jade, mentioned she would follow up later. Now that I've had a moment to research, I see that your reviews have been incredibly valuable. They've helped me understand what kind of company UGS truly is--high-pressure sales tactics, little to no service after signing a contract, and faulty equipment. Your firsthand accounts have spared me and others from a potentially poor experience, and for that, I sincerely appreciate your transparency. I will not be taking a meeting with a salesperson. Thank you again for taking the time to share your insights! read more

Stay Away!! The USG salesperson will match the price with your current service provider and once you sign contract, the Salesperson will leave the company, or their email address will not be active (basically blocked your email address). They quoted us the pricing of $189.00 a month and actual billing between USG and Equipment financing company called Grayer for $75.00 which makes $235.00 a month which is higher than quoted price. The USG is telephoning No. hosting company in cloud where they will subcontract the Internet service and Equipment rental with third parties, and these contracts are long term non-cancellable. read more

Received a call today and when confronted with I had received a call last week she the rep said no I hadnt received a call (I checked the call log and it turns out she was wrong) I asked which company she had been looking for and it was a company that hasnt been around in more than a decade. I do remember vaguely having used these people in the past and they were the worst company by far. read more

My phone services work great. Best price and support is good with exceptional customer service when needed

SCAM WARNING: - Do not fall for this company! You won't save money on your phone bill. They hook you into spending thousands of dollars on IP phones that only cost a few hundred. You'll end up paying two bills: one to Balboa Capital (I paid nearly $7,500 for two phones) and another to Unified Global for over $124 just for the phone service. AGAIN, NEVER SIGN UP WITH THIS COMPANY - IT'S A TOTAL SCAM! read more

Our company read the reviews before going with United Global and we are glad we did! However I still gave them 3 stars because the sales rep Jerry Lachowsky was awesome and very professional. Had we not run into a time crunch the first day he was here we would have signed with him, but thank God we did it gave us time to research the company. read more

They cold call us all the time just like a million other companies that demand to speak to "whoever is in charge of phones and internet." These people are rodents. read more

I've asked to be taken off their list multiple times and they keep on calling. Absolutely horrible marketing practices.

This company is a scam. Complete failure. They have no idea what they are doing. Big promises that they cannot provide. Sent parts and then sent a tech a couple of days later. Parts were not compatible. they told the tech they would send different parts and reschedule. No new parts were sent, but a tech was sent. Again unsuccessful. Now they try to do everything remotely and it will only take a few minutes. Phones have been down all day. This is a business thats open and makes sales calls all day. Gotta have phones. I would never reccomend. read more

Lots of internal churn and burn, high pressure on biz owners to take meetings w sales reps and then to sign up immediately, sales reps are kept in the dark about what's true vs false in the sales scripts. read more

We are new to UGS and what a difference they have made. The customer service is absolutely the best. They actually care. We will not be using anyone else ever. Do yourself a favor and give them a call. read more

This company repeatedly asks you to check out their Google reviews, which are mostly bogus. Their Yelp reviews are nearly all 1 star, and are more in line with my experience today. They called to schedule a meeting, claiming to be a Comcast partner. I pressed the woman to find out if they were a new provider trying to get us to switch, and she confirmed they were. We scheduled a meeting and then they showed up several days early and at the wrong time. The sales rep was very pushy. All sales meetings go through myself, the business manager, and are then presented to the owners. However, I do have signing authority. The rep brushed me off and wouldn't give me the information and kept pushing for the owners, who do not work in the building. He insisted that the owners set up this meeting (they 100% did not, UGS contacted me to set up this meeting). He finally gave me a verbal quote but insinuated that the price would go up if we didn't lock it in immediately. The entire experience came off pushy, sleazy, and scammy. read more

Great customer service until you sign a contract for 5 years. Got an email saying they sent us parts we don't need and we have 39 days to return it or we will be billed for the full amount and/or sent to collections. read more

Way better than any option we have used in our 19 years in business. Unified Global Solutions has been great in terms of the functionality it allows our business to have. I am super happy we started with UGS and I plan on renewing with UGS in a few months. It's not always about price, we know the service works. read more

I manage a spa in Philly. The worst decision we have made as a business was signing on with UGS. We have had nonstop issues for the past two months. Between calls dropping, not being able to hear callers and vice versa, the phones they installed not working at all, issues with our voice mail, issues with our router, it just never ends. They lock you into a 5 year contract and offer to buy you out of your previous carrier, but they ignore your emails when you inquire about when we will actually see the money reimbursed. It has been 2 months and we still haven't gotten our money back. They claim to have 24/7 support, but there have been times we waited days for someone to acknowledge a support ticket with the excuse being "we have a lot of tickets to get through". Their main selling point was their 24/7 reliable and efficient customer support, unlike corporate CS hotlines that take hours of waiting on hold to speak to a human, but at this point I would much rather wait on hold than to deal with the horror we have experienced with UGS. They say they are doing everything they can to resolve the issues, but we wait days on end to hear back from the technicians and the project manager. All they do is send replacement equipment, but it never actually fixes anything. One of the technicians they sent was behaving very unprofessionally in our business space and causing disruption to our operations. UGS claims that we never "switched over to their equipment" - this is a misleading statement. What actually happened was they never explained to us that they created a new wifi network for us to connect to, which they later told us the log in information for and this did resolve SOME of our internet issues. The issues were still slow until they came out and installed some new equipment to improve our internet. Secondly, they stated that they made multiple visits to our facility to fix ongoing issues, however we still have the same issues with our phones and none have been resolved. Additionally, both our cordless phones decided to spontaneously stop working yesterday. We only have access to 1 phone that works. They claim that they think these issues we are having could be linked to our internet provider, but the kicker is we have been with Comcast for 20 years and have never had any of the issues we have with UGS with any of our old phone providers. When we were with Comcast for the phones, this never happened. When we were with Nextiva, this never happened, so it makes no sense why all of a sudden now that we are with UGS now issues may be because of our "internet provider". Very unprofessional and misleading response from UGS. They are just trying to save their reputation. read more

I received a call from U.G.S. and the person (I spoke) said 'we are partner of spectrum.' So, I asked that person, then, send us the price & quote and how much is the dedicated IP address services ? That person keep talking about I don't know about that..What???? So, okay then, make an appointment and give us the full price. They keep talking about have a meeting...Yup. I waste my time and have a horrible time. Why this guy lying about partnership~~~. Don't trust this partnership things and check your provider about that. Thus, when you get this call or sales person, just ask them about 'how much is the dedicated IP address services' This guy's cannot respond well. Thus, their price looks little bit cheaper, but think about their quality or covered area. Their location is TEXAS and their rep will cover your area. Seriously ? read more

Misrepresent themselves as our current phone provider, multiple times. They call needing to stop by and check on our phone lines as some wires may have been damaged in our area. Shady practices , beware read more

We received a call from ''AT&T'' company that they could make an improvement for us and schedule a meeting for the next day with an account manager. As soon as he arrived he started to ask for previous invoices and said he could solve our problem, started to fill new service orders and activation forms, after I said I am not a manager and I couldn't make a decision, he started to push me to call my manager, I said he is busy so we will review your offer and call you back, he continues to push me that this offer is only for today and only if we sign a contract for 40 months. He was so pushy and tried to sell us their services. After I asked if they were AT&T partners he said yes, and changed the topic so fast He left and I decided to look for reviews, I wasn't surprised, so I called my manager, told him about the situation, and called the agent to say that we wouldn't move forward with them, after he got upset and said that they do more than other services do, and continued calling my managed again and again. I won't recommend then from a very beginning, that was a bad experience. read more

Just got a call from them and they use Caller ID spoofing. Telemarketers are irritating enough, but when they dishonestly represent themselves--how can you trust a company like that. The person who called me was using a local number, 509-402-3382, but when I asked for a call back, the number was 469-210-8430. Any company that uses Caller ID spoofing should not be trusted. There are not many legit reasons to use Caller ID spoofing. One example is a doctor who calls back on his cell, but uses Caller ID spoofing so that his office number shows up on someone's caller ID. Law enforcement has legit reasons to use Caller ID spoofing. Some telemarketer that wants you to believe their business is local, instead of several states away is not a legit reason for using Caller ID spoofing. There are many communication companies that are honest and ethical. Stick with one of them. If you need to confirm--use Yelp! :-) read more

Support is lacking. We have had the phones for just over 3 months and they do not work. The static and calls cutting in and out are horrible. I continuously send in tickets without any resolution. We never had any issues with the service provider that we had before switching. The only reason that we changed was that Unified offered better rates, wish we had stayed with the other provider. I am now paying for phones and service that does not work. We have to give customers our cell phone numbers to be able to handle taking care of them. Do not recommend using this service provider. read more

I would give 0 stars if i could. Our internet was slower, the printer and remote cameras don't connect like they did previously. The phones are an expensive addition to the contract that weren't mentioned, and there is no alert when you have a voicemail. Also, the salesman lied about our ability to get out of the contract. I wish i would have stayed with my previous company. I am stuck for 5 years. read more

I received a call which the Caller-ID just said "Dallas, Texas." Red Flag #1. The person I spoke to said that they were with Comcast and that they were going to give us faster Internet and lower cost for our phone lines. Having worked at Avaya for over 30 years, I know all of the Telecom Tricks. I kept pressing her as to what company she was with. All she would say is "We Partner with Comcast." I said "Okay, last chance, what Company are YOU with?" She said "We are UGS, and we Partner with Comcast." She assured me that I would still have Comcast, just have lower bills. I set up an appointment for a week later (mainly to get her off the phone), and immediately called Comcast. The person there had never heard of UGS. I then said Unified Global Solutions, still meant nothing to the Comcast Rep. Together we discovered that UGS is a VOIP company. Again, I've dealt with VOIP at Avaya and don't prefer it. But the main thing was the deception used to try to make me think I was keeping the same service, just paying less. Avaya has Business Partners, so I am familiar with the concept, but these guys are definitely NOT Business Partners, they are competitors. After speaking to the Comcast Rep, I called UGS back immediately (less than 15 minutes after I made the appointment, and spoke to a Representative named Layla who told me that she would cancel the appointment. I'll see if the person shows up anyway. If the do, they will be turned away. The way I see it, if you have to lie to get business, you can't be very good. And based on some of the reviews on here, that seems to be accurate. I'd stay away if I were you. read more

For sure the best telecommunications company we have used. Everything was set up perfectly from the beginning and we haven't had a single issue with the service. read more

UGS has been awesome from the beginning. We are a 6 location medical practice that wanted our locations to be able to communicate with one another. UGS consolidated all our locations, providing hardware, construction and installation. The support has been great. We were placed with Orlando (one of their engineers), who quickly fixes any issues that might arise. UGS was able to program our phones exactly as we wanted and even made features that we requested. I recommend UGS to anyone looking for a higher level phones with support and upgraded features. read more

A representative from this company came to my insurance office and told many lies and later tried to represent us as an employee or direct associate of my business to my current telecommunications provider. Very unethical and dishonest representative. Don't do business with this company!!! read more

Our company has had a horrible time with this company. They ported our numbers over and didn't hook up our phones even though their installer was here for over 2 hours. We were without phones while our IT had to reach out to them and connected them. When answering on the survey that we weren't happy with their services they kept rejecting the paperwork. When we refused to take that off they disconnected our phonelines. Not only that we were to sign a leasing agreement with them for the equipment and they included our service in that agreement that the bank does not cover, only equipment. Their lender reached out to us to clarify charges and they decided not to move forward with the contract after we told them everything that was going on. They also pointed out to us that signing their contract its almost impossible to get out of and also waives any rights under UCC. We've continually received rejections to port our numbers out and have had to counsel with our legal team. read more

The first review I have given, but the service has been so bad, wanted to warn others. They are a bit cheaper. that is a positive. Otherwise, the service is bad, downtime is high. read more