Store is fairly empty with no displays others than a few phones. I like to see before I buy…read more Associates very polite

Very knowledgeable, patient, supportive and thoroughly worked through the best plan for my needs…read more I'm very impressed and will make this my #1 stop for all phone needs.

I've had experience with many carriers over the years, and T-Mobile seems to be the least slimy…read more Yeah, they're all scum, but at least T-Mobile tries to break through. Reception in most cities is "adequate" to "great". Occasionally you will find a city that was overrun by another carrier and you have reception issues, but most of the time it's fine. T-Mobile seems to utilize cross-carrier roaming in those more difficult cities. You won't get great data speeds in those cases (as T-Mobile is essentially running as an MNVO), but it still works. In other cities, you will get mind blowing speeds. I'm talking about speeds that theoretically max out your device. I'm happy to say that is more the rule than the exception. With the 5G rollouts, not only are the speeds increasing, but the availability of data in a crowd is increasing too. What I personally like is that my T-Mobile plan has free data and texts when I'm traveling to other countries. With other carriers, that's an extra fee. This is WAY more convenient than getting an unlocked cell phone and finding a local SIM card for data in a foreign country. People at T-Mobile stores are generally well-qualified and trained, and helpful. Occasionally, you will find someone who attempts to add a hidden warranty to a new device sale, but even that is quickly and easily resolved by a call to T-Mobile's great customer service team. I've never had a bad experience with any T-Mobile representative on the phone, which is rare now a days.

James was such a great help in getting my friend's new phone. He answered all his questions and we…read morenever felt rushed. He was very knowledgeable. I would recommend this location to everyone!

Scammers basically work here. Called about trading in old xbox and was told "up to 150". I went…read morethere and was told the same thing. Signed the thing not knowing I was scammed and when I looked at the receipt it was only 45 dollars. This location has liars for staff. No accountability. Avoid this location and don't bother calling because the people working their aren't knowledgeable and will lie for a quick dollar.

I'm a normal customer at Gamestop, I really do enjoy going in and checking everything out. And…read moreeveryone is super friendly. But unfortunately my visit today almost made me feel like I should drive farther now if I need to go to gamestop. I called ahead to the main st lewisville location because this location wouldn't answer their phone. When I talked to the gentleman on the phone he was very helpful and told me I can trade my defective elite controller in when I purchase a new one. I said thank you so much and decided to try my luck at this location to see if they had any. I'm not sure what was going on with the store manager today but she had an attitude with me telling me that I need a box that it came in, and I told her this is what I was told. I don't like being lied to. And she said "I'm the store manager I'm not lying" in a very rude way. So If you are going to be rude to me expect the same results back to you. It's your job as a Store Manager to train YOUR employees yo give out right information. (I'm not mad at that) if she would have just told me politely this is how everything works and I'm sorry we can't help. I would have been fine and still bought another controller. Again she seemed stressed and or busy and that's usually not like her. But that was an experience that I wasn't expecting for a quick trip to Gamestop My cashier was sweet and funny though! She gets a 5 star

Despite Batteries plus website, AI and Googling saying they would take fluorescent spent long bulbs…read morefor disposal, evenn if for a fee, the mgr. said this store would not take them. instead he said Home Depot would just a block away. That was untrue. The 3 stars is specifically and just for this lack of customer service.

Went in for a new battery to be installed in my car fob. Offered a single- or lifetime…read morereplacement; chose the single. Fob returned to me within a couple of minutes.

Quick Fix Wireless is a Great Wireless Repair Cell Phone Accessories.company, a couple of months…read moreago, I had a older blackberry phone that had some charging issues, they took care of the problem another situation came up that, that needed to be ordered and when I called to check on the status they were open and friendly and their was a win win outcome. Give them a chance and see what you think.

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

Strange experience. Ordered a console for pickup & could never pick it up. I ordered it at night,…read moreso I had to wait until the next day to pick it up. When I showed up during their business hours, it was locked up. The note said left at 4pm and be back at 5pm, but I showed up before 4pm. It looked like the note has been there a while & the store has been closed for a while. Called about 4-5 a day at different times hoping to reach someone for the next 3 days. No one picked up the phone. Closed again the next day. The customer service just said to wait 3 business days for automatic cancellation because there is nothing they could do about store pick up orders. After 3 days, still didn't get a refund. Finally got it refunded in 5 days after I had a family member check the store for me. They were finally open. At that point, I didn't even want the console anymore. Bought it somewhere else.

Amazing customer service and amazing employees. Both employees a young female and a young male both…read moreanswered any questions I had and made me feel welcomed. Promptly got the games I requested and even made sure the boxes I received had game covers. Amazing. Please give these two here a raise. After having that bad experience with another GameStop today here in Dallas these two did awesome work to fix any distrust I started to have with GameStop. Price was fantastic.

Tyler was amazing and customer service second to none. Put my worries at ease and made me feel…read moreimportant. Customer service is a lost art especially with AI taking over, but Tyler was amazing and professional. If ever need your services again I will run to COR repair in Plano because of Tyler

I am not impressed. Ever since I had my screen replaced, the screen will become unresponsive. I…read morecan't even hang up a phone call without restarting the phone. I have taken it in and they told me there was nothing wrong with the phone and they couldn't get it to lock up so they told me there wasn't a problem. Today I took it in while the screen was unresponsive. They said that was normal and unless they could get it to do it again, they wouldn't do anything to fix it. Don't waste your money!