SCAM ALERT!!! They tell you you can switch to TMobile online, take an hour of your time, collect…read moreall your personal information, have you pay off existing device balances (saying they'll reimburse you) then at the very end say "oh we had an error" and say you have to go into a store to complete the switch where they do nothing but try to upscale you. SCAM!

THIS REVIEW IS FOR T-MOBILE CUSTOMER SERVICE / "CUSTOMER CARE"…read more I am currently unemployed and struggling to keep even basic bills paid. I spoke with T-Mobile 3 days ago, on July 1st, and an offshore representative offered a solution by giving me a credit to my account stating that if I could also pay $27.05 that would take care of an upcoming payment arrangement installment of $54.10. He assured me the solution would cause the upcoming installment, for July 4th, to "drop off." I confirmed multiple times it would be all I would need to do and that no more money would be owed until the following week, when I will have income to be able to pay it. I thought it was resolved. I trusted him. I believed him. Fast forward to today, July 4th, and T-Mobile is trying to process another payment of $54.10. I have 53 cents in my checking account until next week. I called T-Mobile and spoke to yet another offshore representative who just continued to say she understood, and she heard me, and all we needed to do to take care of things was provide a payment of $54.10 today. When I asked to speak to a supervisor she came back on the line and said if that had been an option she would have offered it to me initially but it is not an option. I just need to pay the $54.10. This is so ridiculous, so cringe, and so street thug! WHAT COMPANY conducts business by baiting a long-term customer with the promise of a resolution by getting them to make a small payment only to extort them 3 days later for even more money? Why lie? Does T-Mobile need that $27.05 so badly that they are willing to teach their offshore reps to lie just to get that tiny amount? Seriously? I don't know any other company that does this crap. I am done with T-Mobile. I just borrowed $54.10 from a friend of mine and I paid the overdue installment because I am unemployed and cannot afford to be without my phone for an entire week. I still owe T-Mobile $83 or so. They will never see that money. Next Friday when I have some money I will be switching carriers. T-Mobile can choke on their thug tactics, their extortion, their lies, and the balance that I owe them. WORST COMPANY EVER.

Love the service they took around 30min for checking the defects on phone and guided accordingly.read more

Took my phone for repair after submitting a claim online with Asurion care tech. I paid the $29…read morefee, but the location didn't have the screen. After calling 2 other locations I was told they could not order a screen because the warehouse didn't have it. Okay, it's an older model IPhone, so I reached out to customer service. I was asked to pay a replacement fee$107 and they would send me $322 and return my phone. So the monthly fee(4 devices )at $40 a month(first time using) $29 and $107. In my opinion it's not worth it and some one else said it's giving scam vibes.Waiting for my $29 service fee since nothing was provided.

I am not impressed. Ever since I had my screen replaced, the screen will become unresponsive. I…read morecan't even hang up a phone call without restarting the phone. I have taken it in and they told me there was nothing wrong with the phone and they couldn't get it to lock up so they told me there wasn't a problem. Today I took it in while the screen was unresponsive. They said that was normal and unless they could get it to do it again, they wouldn't do anything to fix it. Don't waste your money!

Good experience, friendly service Will use again…read moreCost in line with expectations Good location

Sarah was amazing very informative, helpful and very patient with us even with us taking the kidsread more

Had a data issue with my phone and went to nearest location in The Colony where the customer rep…read morewas of no help and asked me what he was suppose to do about it. A few years ago I had a good experience at the Little Elm Cricket location so I drove there. Not only were they friendly, the two gals fixed the issue I was having and were happy to do it. I gave them a $20 bill for their awesome service. I'll make that drive now and by-pass The Colony location.

DO NOT USE THIS LOCATION THEY WILL PROCESS UNAUTHORIZED CHARGES TO WHATEVER CARD YOU PROVIDE AS…read morePAYMENT!!! I am not the type to leave negative reviews, but this got me heated. I went in to get a SIM for my old phone temporarily since I'd left mine phone at a job, and rather than listen to what I needed, the guy just kept trying to talk me into buying a new phone. finally I said "I have a Galaxy S23 FE I'm NOT buying another phone I just need to use my old one until I go pick it back UP!!" and he begrudgingly dropped it. Then when payment was processed it was literally double what i've been charged in the past for the same issue and same circumstances. They also did not report the accurate charge to MetroPCS, nor did they record it in the MyMetro account. When I called to get it resolved the "manager" Chris R. gave me nothing but attitude and tried to justify the additional transaction, despite the fact that I'd just gotten off the phone with Metro Customer Service, verifying that I was due a refund and they had charged me incorrectly. So it was clearly intentional.

Amazing! This was the best experience ever at a Metro store! Thanks to super friendly & amazing…read morecustomer service by two employees, Tanvi and Andy, I am a devoted client. This will be my go to store for all my mobile needs!

please do not take your stuff to this guy. He had my iPad for five months. Finally said he got it…read moredone. He moved from one place to another took my stuff with him wanted me to pay him $220 for a tablet that wouldn't even turn on and then when it did, it was still doing the same thing when it went in, took it to Apple it's there now they said they hope that he didn't do something bad to it. Now he's mad at me because I'm not paying him the first tablet I took in for a battery and a charging port. The battery clicks off and on that cost me $270. When I didn't pay him for the he sent text messages that I was a broke ass and couldn't pay my and yes, I have all the text messages. Called corporate on him so that's two iPads that he is destroyed. Would not recommend to anybody.

Bought electric vehicle and two front wheels broke, my kid was upset and sad I paid so much idk…read morewhat to say so this is my review never coming back

I arrived at 3pm and was greeted with a sign outside the door saying "be back in 15 minutes". I…read moreended up waiting 40+ mins before I decided to give up and leave. This business lost a customer because they didn't operate within their specified business hours.

Excellent customer service Alex was immediately able to assist me with everything I needed would…read morerecommend going to him for your technical concerns fixed my phone in less than 30 minutes.

Giving this business even one star is difficult. If I could give zero stars I would. This is not a…read morecorporate Verizon store. The employee that I spoke to was the manager's brother, and his name is Johnny. I was referred to this location by a corporate Verizon store to obtain a copy of my contract. While explaining to him my phone was stolen, he completely ignored me while he was on his personal cell phone. I needed an explanation as to why Verizon was charging me over $500 to upgrade my phone when the phone was paid for outright. He could not explain this to me, it's simple math, and told me it was not his problem I am so stupid that I didn't understand his explanation. He refused to print out a copy of my contract as well. This behavior is outrageous. His brother who again, is his manager stood by and let him disrespect me. He could not explain how the math worked out, because I paid cash for the phone. I will be filing a complaint with the FCC. This isn't the first time I have had issues with Verizon trying to get away with bogus charges.

Josue, Daniel and Bekha and the entire staff will ensure you get the best deal, most discounts and…read morepromotions. They clearly explain all the options without overwhelming you. This entire store is great!! They did way above and beyond their job. Staying late and answering multiple questions with a smile on their face! I am soooo happy I switched my three lines over from AT&T! A new Verizon customer and could not be happier! Better rates and MUCH MUCH better customer service