Amazing customer service, great support with product search. Managed to receive phone case and phone protector for a reasonable price!

Amazing customer service and help we got a new phone case and screen protector. Super helpful people

I had my phone repaired at this location. It took 8 hours for this company to fix a full back cracked of my phone. I was quoted a $100 dollar to repair over the phone and when I went in person I was told that it's impossible. This upset me very much. I ended up getting discounted $10 from the original $150 which isn't much. Then I also purchased a case and a cover for my camera on my phone and the cover for my camera cracked within 1 week. I asked to have the camera protector replaced and I was told "no". The prices at this location are very expensive and not worthy of the money. My experience wasn't so good. read more

Sai, at the Prime Outlets are all scammers. They provide you with a warranty on the receipt but when the phone doesn't work (from the beginning) they don't honor the warranty. We were told that the new screen needed to connect to the phone because it was a new device and that was the reason that it would not dial correctly. We were rushed away because it was a minute to them closing, so the phone was not repaired correctly, it was a broken screen now it's an all black screen. We were able to use the phone prior to taking it to them, now we can't use the phone at all. Out of $90 and he wants me to pay another $90. I suggest you not use them. read more

I had my screen replaced at CELLTECH. It cost about $135 for the service. Be sure to get a quote for the service on Yelp for a discount. The free tempered glass they put on my phone has really messed with the sensitivity of the touchscreen and I removed it after 4 days. I also wanted a new case since my last one didn't help prevent cracks. It looked like they had a large variety available, but the brand and product I wanted they only had in one color that I didn't like. I did buy a Kate Spade case but found after my purchase that Nordstrom had the same one for a couple bucks cheaper. While I waited for my phone, I walked down to the massage place on the same level of the mall. 20 min chair massage later I had my phone back. I had tried another business in a Addison, Cell Phone Repair Guys, and they were open shorter hours and had less accessories for sale. Also there is more to do at the mall while you wait. The only trouble is parking at Galleria. I'll come back here if I need their services again in the future. read more

This place is incredibly overpriced. I had just upgraded my iPhone to the Xs Max and wanted a battery case for it. This place was on my way out of the mall and I thought it would be quick. Went in, found the case I wanted and purchased it. While I should have done my research before hand, I never imagined the costs being ridiculously overpriced. My bank statement shows I spent $264 on the case. When I noticed that, I looked at the Mophie website where they show the exact same case for only $69.95. I called the store to ask about the discrepancy and got the run around from them. Even if they let me return it, they would only give me store credit, not a refund. I highly recommend that you NOT purchase from this store. read more

They said 15 minutes? It was ready in 10. Great deal and even gave a discount for replacing the otter box and screen protector. Definitely a happy customer!! read more

Brought an iPad Air to have screen replaced due to crack. Seemed like a good deal for a company with decent reviews. Technician said he wouldn't know what exact price would be if he had to do more work once he removes the screen but gave a decent base price if not extra repair needed. Honestly I expected them to make something up to charge me more but didn't. Walked out of the store feeling good with my service thinking I didn't get duped. Didn't touch the iPad until I got my ballistic glass screen protector to avoid further damage. Once the glass came in and I was about to put it on I noticed that a corner of the iPad screen kept popping up. Took it back to store and lady told me I should have kept "constant" pressure on it until the glue they used cures. When asked why no one told me this when I picked it up, her reply was they should have but maybe they got sidetracked/busy. I asked her how I should maintain pressure without damaging the screen. The response I got was to buy a case that would do it or (basically) figure it out myself. Asked if I can stack heavy books over the iPad and was told as long as it was heavy enough. On a positive note to this visit, I was told I could come back if it still doesn't stick after some time. Fast forward a couple of weeks. Now the screen is completely coming off on the side with some wiring inside is starting to come out. Also, after repeated use, I noticed that certain spots in the screen are not touch screen capable and would result in me having to rotate the iPad to change view of site. To add icing to the cake, now my home button (which wasn't a problem to begin with) seems to have moved out of place and does not fit in the slot designed for it. Basically it can't even be pressed. Take my advice, if apple can do the repair for $50 more, it will be well worth that extra dough. Better than feeling like you threw away $130 to save $50. Use this company at your own expense. read more

Celltech - Dallas - Screen coming off - Mobile Phone Repair Near Me - Dallas, Texas

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Low ratings for two reasons. First is price. I purchased a Bellingham car adapter with iPhone cable. I was in a hurry and didn't realize they would charge over $70 for an item that I could buy on amazon for $20 or at an airport shop for $35. They did not have prices on the display or the item, so I asked and they said it would let me know when we ring it up. I was distracted but still I should have checked the receipt. That's on me. The second is a bigger reason. I called to ask if there had been a mistake and the person who answered couldn't even tell me the price and said a manager had to talk to me. I called back later and here is the reason for one star. The manager was patronizing and dishonest. He told me it was a "special fast charger" and he couldn't refund me but if I ever lose it or have trouble he would give me anew one. I expected a shop in a mall with a reputation like the Galleria that things would be expensive but not dishonest. It was like I bought from a con man on the street. I advise you avoid this shop or if you must then be smart and check the price. Don't expect honesty. read more

Horrible salesmanship and overpriced items. Shop around before you buy. They don't price match. Cannot return once purchased. You are better off not buying from here. read more

SCAM ALERT. Absolutely zero business integrity. This is specifically regarding the kiosk at the Galleria towards the center of the mall. I spent $70 on some "airpods." The saleswoman told me that they would need to be charged before use. When I got to the car, I realized that the package was not sealed, the earbuds were already charged, and the right earbud had EAR WAX all over it. Disgusted, I walked all the way back through the mall to take them back. A different woman was there by then, and she apologized and offered to exchange me for the Pros (which I really didn't want because I prefer the ear buds without the cushion). However, I was grateful for the upgrade and decided to give them a chance. I went home, charged them up and tried to use them the next day... I couldn't even get through one song without them shutting off every few seconds. Then, after trying to listen to a few songs, making sure they were fully charged, re-starting my phone in case it was the bluetooth connection... the left ear bud stopped working all-together! At that point, I looked at the receipt and saw that there was a no-return policy and that I only had 7 days to exchange. So I took them back on my next off-day. The first woman (who sold me the first set with the ear wax) was there, and I told her about how much difficulty I had been having with their products. She tried on the headphones for herself and saw that they didn't work. She offered me to downgrade back to the originals, but at this point, my experience had been so horrible with this company that I simply wanted my money back. If the Pros were poor quality, clearly the regular airpods wouldn't be any better. She told me she couldn't refund me. I explained to her (which a customer should never have to do) that I had made this $70 purchase under the expectation that she was selling me a product that was functional, and that since they never provided me a functional product, they needed to refund my money. It's a matter of integrity, which Celltech obviously lacks. She refused. I understood that she wasn't in charge, and that as an employee she may have felt constrained by Celltech's unreasonable policy, so I then asked if she could provide contact information for her manager or the owner. She said no, and that the owner didn't have any contact information. I said, so you're telling me you really don't have your supervisor's phone number or email address? She said no. Then she LIED and said that she was the owner. I said, well, if you're the owner, you should care about your business enough to do the right thing here. The card machine was there and she could have refunded me if she wanted to, but I guess a refund would defeat the whole purpose of scamming. The 1-star Yelp reviews are an accurate reflection of this business. It's especially upsetting because they probably order their products for cheap from allieexpress, and now they're up-charging customers for poor quality knockoffs that don't even work. I hope that small profit was worth the karma that comes with scamming people. From now on, I will shop at Apple and I will strongly recommend against anyone doing business with Celltech. read more

Here's my experience: I went here on 10/11/18 in search of iPhone 8 earbuds. To make a long story short, a Hindu/Arab dude convinced me to come in and get those earbuds for cheaper than the Apple Store. We had dropped the price down from $49.00 to $25.00; I had asked a Hispanic dude who was also working that day if I will hear static because I had purchased earbuds from Amazon a while ago, and heard static, he assured me that I won't. So, I purchased the earbuds, and left the store. As I was leaving the store I had tested the earbuds by placing a mock phone call, and I heard some static. I then went back to the store and advised the Hispanic and Hindu guys that I heard static on my phone and I want my money back. They told me about the no refund policy; ok I get it. The Hindu dude was acting very cocky with me talking about, "that's what you get for $25"...that comment he said made me raise my voice and I checked his a$$ and let him know that I didn't like his attitude because he was being cocky to me especially since I had spent my money! The Hispanic dude helped, and he had switched out another pair of earbuds for me. Those worked so far. I thanked him for that. I don't see myself shopping here again, especially how I was treated by that Hindu(or whatever the hell he is) guy. read more

Very professional and fast. They were very patient and explaining what was going on with my screen.

***DONT GO HERE !!!*** Went in to see about getting my IPhone X Camera Repaired , quoted me $120, proceeded to ask how much the cost would be to repair the entire phone as the back glass was broken aswell. The tech quoted $120 for full repair. Left phone said to be back in 30 minutes. Came back and he said it would be more since he didn't realize the back glass was broken. I was shocked as I repeated myself when asking him for a quote. Instead of pulling phone apart he should have waited for approval, by this point phone was in pieces. An options was not present to not move forward with the supposed repair. He charged me $189plus tax plus a credit card fee that was not disclosed. Phone has not been right since going there, camera was not replaced only a new cover. Bluetooth does not function, G.P.S is not functional. I'm proceeding with reporting this business to Better Business Bureau. This is not the way you do business , clearly a bait and switch. read more

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Best place, awesome friendly staff. Fast repairs Definitely am coming back, highly recommended read more

Horrible salesmanship. I went in to fix the back of my iPhone XS Max. The owner originally replaced it with a different color without my permission. Then when I asked him to return it to me with the original color he had me wait an extra 4 hours in his store until after the entire mall closed. It was just me and him and I felt very unsafe (I'm a smaller than average girl). He then got the part and replaced the back but did an awful job of putting the phone back together. The screen was half popped out. I asked him how he could run a business and return a phone in such a condition then he snatched the phone out of my hand and pressed it together to flatten it. I noticed he had several screws that he removed from my phone still left on his mat when he gave the phone to me. The phone was rattling inside. He then proceeded to overcharge me before he would hand me the phone back. He originally told me 150 for the fix when I called to bring it in. Then wouldn't let me leave unless I paid 420 (that was the discounted rate he gave me) for a phone with a fixed back but a bricked software. My phone worked fine before I gave it to him. I felt unsafe as he was raising his voice and was visibly angry so I paid in order to safely leave the store and retrieve my SIM card at the very least so I wouldn't lose all of my information. The next morning I took the phone to apple to see if they could fix the software that the CELLTECH man bricked. Once apple took it apart they said a large amount of the pieces inside were missing. The apple battery was replaced with a counterfeit battery and the wiring was wired to the wrong places. The CELLTECH man also destroyed the metal of the phone where the SIM card goes. Most people use a safety pin or a small sharp pointed object to eject it but he pried it open with something and dented the metal. Overall, I would not recommend going here. I wish I checked the yelp reviews before going in myself as I'm not the first with an experience like this here but I hope this helps future customers. read more

Super easy. Just walked in and let them know what I needed. She took a look and saw my iPhone 6s was functional but with a shattered screen. She said she would be done in 20 minutes and that was that. I grabbed a bite to eat and came back to a perfectly repaired screen. You can also unlock the Yelp offer with Check-In to the store that allows you a free tempered glass with any repair. There were no hidden fees or schemes and it was so easy and fast. While you wait you can check out their cases and accessories. It's a nice clean atmosphere that makes you want to BUY! I've heard great things about this location and the reviews speak for themselves. They also offer a 60-day guarantee on the repair. This guarantee won't cover any damage that is your fault (obviously). If the screen isn't functioning properly with the touchscreen capabilities themselves then let them know before the 60 days! read more

Celltech - Dallas - Repair looks great. With 60 day guarantee. - Mobile Phone Repair Near Me - Dallas, Texas

Cracked cell phone screen (S7 Edge) while traveling in Dallas. Many places were closed on Sunday, but they were open, available, and could take me right away. Convenient location in the Galleria on the 3rd floor. They confirmed they could fix my phone and promised it would be ready in 45 minutes, and they delivered on time. Phone looks and works good as new. They would have also sold me a new phone case at a discount since I did the repair, but I declined since I just spent $300. UPDATE & EDIT: This was originally a 5-star review based on my experience described above from the time I brought in my phone through when I received it after the repair was completed. To summarize the aftermath and the reason for the change in review: It turns out the repair had not been done correctly. I asked for a partial refund of half the cost of the repair. The clerk refused. I had to demand to speak to the manager/owner, who eventually approved the refund. As of this date, the phone is experiencing additional problems. I was thinking of downgrading my review to 1-Star because of all the problems I experienced both with the original repair AND the subsequent poor response of the store rep; however, I appreciated the owner's willingness to ultimately comply with my request, hence my 2-star review instead. (Details are below) ------ The morning after the repair was completed (Monday), I realized that the new screen was not actually attached properly. The home button, which should have protruded above the surface of the screen, was actually indented below the surface. Moreover, the capacitive buttons on either side of the home button (i.e. the back button and the open window button) were not functional unless you squeezed the phone very hard. I made arrangements to go back to CellTech later that afternoon. When I arrived, the in store rep examined the phone and stated that the previous technician had used too much glue and/or did not align parts correctly underneath the screen, causing it too be raised higher than it should be. He added that he would be happy to redo the repair; however, it would likely require that he attach a brand new screen to my phone since the one CellTech had installed on Sunday would get damaged in the process, and he would not be able to do the repair until late Tuesday afternoon/evening at the earliest. I explained that I was merely visiting Dallas and that I would not be able to wait until Tuesday afternoon/evening for them to redo the repair because I was leaving town Tuesday morning. He suggested that I buy a different phone case that would squeeze the phone. I was incredulous that this was his idea of a solution instead of an actual repair; at the same time, I completely understood that he couldn't do a proper repair without the necessary part. Given the impasse -- he not able to repair the phone until the proper parts arrived, me not able to wait until the parts arrived -- I suggested/requested a partial refund of 50% ($150), a fair and modest request. He shockingly said (a) that I should have been charged as much as $350 for the original repair since that was the price on their rate sheet, and (b) the phone mostly worked (i.e. if you press hard enough on the buttons, they'd respond). Because of those two factors, he refused to give me any refund. After some debate, I demanded to speak with the general manager or owner. Thankfully, he was willing to do that, and he called a gentleman named Sam. After speaking with Sam himself to explain the situation, the store rep handed the phone to me so that I could speak with Sam directly. Sam explained that his priority was to make me happy; he reiterated that this kind of mistake was not typical of the work that his store performed and that he was very sorry; furthermore, he strongly preferred to have the chance to fix the phone properly, but was most concerned with making me happy, and if a $150 partial refund would make me happy, then he'd be willing to do it. I appreciated Sam's gesture and let him know that given my situation, my preference was for the $150 partial refund. He then directed his in store clerk to give me the refund, and I left the store. It is now Thursday, four days after the initial attempt at a repair. The problems I experienced with the improper repair remain. In addition, I have a new problem -- a purple line running down the length of my phone screen from top to bottom. This confirms an improper repair. As stated above, all of these problems would have easily warranted a 1-star review, but I was willing to give 2-stars instead because of the owner's graciousness and willingness to comply with what I believe was a very reasonable request for a partial refund. I have no doubts that they would have been more than willing to attempt to fix the phone again; however, I cannot say with any certainty that the second attempt at a repair would have been successful or truly been good as new. read more

Called early in the day and got a price quote for a repair from Julio for $249 and $219 I get the phone repairs price all of a sudden $329!!!! WTF very predatory on pricing het a write up quote before you leave. Did a good job with the repair just get it together with pricing!!! read more

Beware of scammer!!! Be careful when shopping here! We saw some nice cases and Sahail helped us. We thought the prices was high and he was honest to give us a discount. He said they get them at $15 so he'd sell it for $20. However when we checked out receipt he had charged us $22 for it. When we asked he said it was only $2 and he couldn't fix it. Apparently morals and principals didn't matter :( As an owner of the business it should be important to be honest even if it's only $2 to you. Beware! read more

Celltech - Dallas - Sai handed us a card after he apologized :) - Mobile Phone Repair Near Me - Dallas, Texas

I have no idea why this place we have such high reviews considering I called to get an estimate on whatever place but for my iPhone X would be and they were completely rude time after phone on me and we're not able to give me a price read more

Very dishonest! This store told me they would replace my iPhone glass for $220 and it would be "Apple glass" I got my phone back and the screen was dark and slow to respond. I demanded to see the packaging- the glass was a cheap Chinese knock off and he completely lied and tried to tell me it was made by Apple! He also tried to sell me a glass protector for $90. $90! The same one was on amazon for $11. 2 people came into the store demanding money back during my visit. Do not go here! read more

Worst !!!!! Changed the iphone 7 glass last month with 60 days warranty It had problems when i took it back they did not accept to change and wanted me to pay 60$ again Worst Never trust them read more

I love this place! The lady was so nice and it only took 20 minutes for my iPhone six S plus to be fixed. The screen is perfect and we completely tested my phone to make sure everything was alright. 10/10 will come here again if my screen breaks again. I also decided to purchase one of their cases. My case was a little of the pricey side but very modern and sleek. Come here next time you decide to fix your phone! read more

I found Cell Tech repair via Yelp. I requested a quote & received it in a matter of minutes from Sohali. I told him what was the issue w/ my cell , he gave me a really good quote and advised me to go to Cell Tech when I am ready. So I went to the store & it turned out my phone had more damage than expected. We called Sohali & due to the miscommunication he waived the labor/repair fee & gave me discount for the extra parts needed. I was already super happy with the initial price but after this great discount I was ecstatic. Oh and the best part? it took them 20 minutes to repair my phone, 20 MINUTES! I rarely add my reviews on yelp but I had to this one time. I am definitely going back to Cell Tech for all my repair needs & I highly recommend everyone to do so. read more

Breaking the screen on your phone is certainly an unfortunate experience. That being said, the service at CELLTECH made it almost worth it. Sohail gave me an excellent quote before I even left my house. They were by far the least expensive option. He notified Deepa that I would be coming and when I walked in, she was waiting for me and knew exactly what I needed. The phone was repaired in the time she promised, the quote was honored, she even reminded me to check in on Yelp for the free tempered glass. I bought two other items and she gave me an additional discount. I plan to come here for all of my cellphone needs. If you are shopping around for a place you ca ln trust, stop and head to CELLTECH. read more

Great service. Only took 15 minutes to replace my glass and they gave me free glass protector too! Highly recommended.

I am severely dissatisfied with CELLTECH. I got my iPhone 6 screen replaced. However after just two weeks, the replacement screen stopped working. I took my phone back get it replaced since the screen had a 60 day warranty. The store clerk was very reluctant to replace it and passive aggressively insinuated that the screen had water damage even though that notion was simply preposterous. He begrudgingly replaced the screen and told me that this one does NOT have a warranty. If it dies, then I'm out of luck. Fast forward another month and the second screen is dying a slow and painful death. The big chunk of the pixels at the bottom 1/6th of the screen have died and the rest flicker on and off with the dead zone slowly expanding upwards. Suffice it to say, I refuse to do business with a place that sells defective parts and provides extremely rude customer service! read more

Oscar did a great job! My iPhone died - and I spent lots of time at the Apple Store. I upgraded to the 6, but wanted to resurrect my 5 to get some data off it (I know, I know....it should have been backed up!) and to be able to clean it and then sell it. In the end, Oscar pinpointed the cause of my iPhone 5 problems, and remedied it quickly (much faster than the time i spent at the Genius Bar trying to sort it out earlier in the week) and 'cheaply,'...was about 25-30% less expensive than the quote from Apple. All in all, I give Oscar two thumbs up! Thanks, Oscar!!!! read more

Had to get my camera in my iPhone replaced. Was quoted $75-$150 and a replacement time of 30 minutes. They ended up charging me $225 and it took almost 2 hours. A few days later the camera they replaced started falling apart- the lens just came off. I came back in to have it fixed again on my lunch break and they said it would take 20 min. I left and came back 40 minutes later- still not done. When I finally came back, my phone was finished but they couldn't find it! It was eventually found but what a mess. They overcharged me, took way longer than usual to fix my phone and then when they fixed it, it wasn't even fixed properly! If you come here, make sure you have plenty of time and keep your receipt! read more

First of all the store itself is beautiful. Most cell phone repair stores are a nightmare, but this one is well designed, showcased and has a nice waiting area. Most importantly they are very professional, kind and get the job done. My iPhone 6 Plus suffered a crack screen at Oktoberfest and the very next day I went to CellTech and they fixed it in 40 minutes! I kind of wish they took longer so I could shop more . Very recommended! A+! read more

Went in to buy noise cancelling headset. Cell Tech owner misrepresented the products he had for sale and also misrepresented the MSRP price. BE CAREFUL...switched the product I was going to buy saying the "latest version" just came in with better performance and slightly lower cost. Was in a hurry so believed him without looking more closely. When I got home the "latest and better" product did not include noise cancelling, was the older model and its MSRP price was $70 less than I was charged by the owner. I blame myself for being in a hurry and not looking as closely as I should have but I learned not to trust that owner... read more

They were very nice and replaced my iPhone battery within an hour. They were patient when we selected a new case for our son too. Great selection, friendly. A+++++ read more

Great, quick and fast service. Had me in and out quickly. Reasonable cost also. All in all, good experience and we will be back if I (unfortunately) break my screen again. read more

ABSOLUTELY HORRIBLE SERVICE! They say there are two sides to every story. You can trust there is only one side to this. Brought my phone in with a cracked screen and the girl fixed it for $220. All things considered, that that isn't a terrible price for an 11 pro, so I pay the $220. The young lady and her manager made it CRYSTAL CLEAR that there was a two year warranty on the glass if it breaks. I asked a second time to be certain that the warranty covers the glass and I told her this was very important since I will end up having the phone for a while and she made it clearly known.Two days later the glass cracked and the entire phone was destroyed from the ink inside the phone. Brought the phone back with a receipt, only to find that there is absolutely no warranty covered on the glass, and when I stated that what the young lady had done, she told me that the entire phone was already destroyed. THIS GETS BETTER... As I'm walking out the door, a lady tells me that she will repair my glass at a reduced cost. Granted, she just told me that the phone was permanently destroyed!!! When I stated that she just told me the phone was destroyed anyways, she quickly walked back into the office with embarrassment. STAY AWAY FROM THESE PEOPLE!!! They are scammers!!!! read more

I went there because I was told they had decent prices for cell phone screen repair. I was surprised when I was quoted $230. I told them I could replace the phone for less. Their price instantly changed to $180. So I went for it, and it came with a screen protector, and was told all work was guaranteed for 3 months. A few days later the screen protector fell off. No prob I thought, its guaranteed. So I made the drive over and was told the screen cover wasn't covered labor and it would be $30 to replace it. I told them I could buy one online for less and the price drops to $15. So I pay for it again, and a week later it falls off AGAIN! read more

Quick and affordable. Everyone is very nice and super helpful getting a repair and suggesting protective accessories!

Very friendly service. 20 mins or less. Received a free screen too. Would return again.

Fast service. Friendly. Screen looks great. I would recommend this place. I got my iPhone 6 screen replaced for a reasonable price.

Great job!!! My daughter cracked her iPhone 7 Plus screen and when I brought it in they fixed it in no time. This was the best place that I could've brought it to. Will definitely recommend Cell Tech to all my friends. read more