Customer service is the worst. They came out to bury the fiber, I told them I wanted it 6 inches…read moredown so when I aerate my lawn the fiber line would not be damaged. They only we down maybe 2 inches. I called to have the bury it deeper and all I got was a run around. I told them that when I aerate and the fiber line is cut all the repairs are on them not me. Update Customer service called and had 3 techs out within an hour, they reburied the fiber line to the depth needed. It took a lot to get it done and thankfully they finally responded.

If you're considering switching to Fiber First, my advice is simple: wait (or better yet, don't)…read more The sales process was polished. Everything that followed was the exact opposite. We were promised faster speeds, a static IP, and a lower monthly bill. Since both my wife and I work from home, we specifically requested a Saturday installation to avoid interrupting our jobs.The installation never happened. The installer couldn't complete the work because of a conduit blockage. Two days later, a construction crew arrived, never knocked on the door, never explained what they were doing, trenched through my front yard, and cut my existing internet line while I was in a Zoom meeting with my employer and my wife was teaching a live online nationwide class to 1000+ people. Our internet went down instantly...and remained down for days. My wife then unexpectedly encountered a worker inside our fenced backyard because no one had informed us they needed access. He could not communicate with us in our preferred language. The crew left. No installation. No internet. A trench through my yard. Then the phone calls began. More than 20 calls later, the answers rarely changed: "It's been escalated." "Someone will call you." "A contractor will be there in 10-14 days." Those promises came and went. The salesperson told me to purchase a specific router before installation. The installer later told me it wouldn't work and had to loan me another router instead. As I write this review, the temporary cable is still laying across my yard. The one exception was Laura in customer service, who actually took ownership of the situation. Without her, I honestly don't know if we'd even have internet today. What frustrates me most isn't that mistakes were made. It's that fixing those mistakes became my responsibility. Every meaningful update required another phone call from me. Every promised deadline passed. Multiple appointments set only for them to "no call, no show". Every step forward seemed to require the customer to push the process along. There was no meaningful apology, no service credit, no discounts, and no acknowledgment of the disruption to our jobs, our property, or our time. A company should be judged not by how aggressively it sells its service, but by how it responds when things go wrong. Based on my experience, I cannot recommend Fiber First.

I have been using this colocation company for 18 years that sold out to vergent, and within 1 month…read morethey charge $240 for power to a 2U server, that was originally quoted for $85 a month for 2U server colocation, and there was no notification that was being done, or even documentation to sign to indicated that it would be going from $85 for 2U colocation space to $352 for 2U colocation space. I'll never do business with them. I tried to call and investigate what caused the increased and never received a call back or even an email of the increase. BAD, BAD customer service.

This is an amazing company...staffed with bright, hard-working engineers. Occasionally, service…read morewas interrupted, but that is the nature of the beast with internet and data connectivity. I've had such problems at home with Verizon and AT&T, but these folks always responded and ensured we got up and running quickly. I'm a little surprised by the other commenter who waited a whole day and then felt he didn't have to honor a contract he signed...something seems a little fishy there...

Do not go with frontier. Bad customer service. Bad technical support. They sent me two different…read morerouters, told me that it was on my end, proceeds to claim it's on their end for bad connection. I was told I did not have to pay for early termination and now they want to bill me for the two routers they sent, early termination, and the charge for the month. Mind you I have been without internet for a week now. If I could give them zero stars I would. They are very inconsiderate for their custo

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Do not use Spectrum! They are just as crooked as the others. They over charged me for a year before…read morei Noticed all the separate charges. However, they were only willing to reimburse me for 60 days for the equipment that was never installed and billed for. When i had equipment malfunctions and needed tech support, I noticed my bill I was getting charged for a DVR. When i talked to the help desk on how to use it, we discovered I did not actually have it or the cable box needed to access a DVR.

Not bad, but there are lots of better options. I managed a simple web page web page for a friend…read more They bought out eHostDirect in 2016, the web hosting I paid $12 a year for in 2015 has become $69 a year. If only my pay had gone up at the same rate! My friend retired and didn't need the web site anymore so I didn't renew it. Two months later they decided I really wanted to renew it and they should go ahead and charge my credit card on file without any warning! There are lots of web hosting companies, I would suggest avoiding this one.

Just because funny YouTube videos Teaching good lessons…read moreKeep them videos coming Good stuff

Worst internet ever, often doesn't work, slow, kicked off…read more Techs are lazy, odd and the one that services my area is a definite liar Brittany , a customer service rep is rude. This company has a weird process They got my name wrong, billing wrong and didn't care at the on- going issues it caused Techs always late if they show at all Will call to reschedule or try to not come out I hate this company - because of their poor service , I stay at work longer to finish projects I could do at home I can't watch a movie all the way without constantly restarting my router Don't even try to use 2 devices My apartment building, Village in Rowlett, only allows this provider, so I am stuck But this company is the reason I will move from a place I love. Many people here complain, recently we were asked to complete a survey about our satisfaction with this company I hope a change is in the works Wish I could give negative stars

---PROBLEM SOLVED--- Managment was helpful…read more.. would give them 0/5 if I can. This is the worst internet ISP you could get. DO NOT use them, I said again DO NOT use this ISP, you have been warned. 1. I am using the 25 Mbps plan which is the fastest and most expensive plan they are able to provide, and I constantly get between 18-23 Mbps which is fine if it is reliable. BUT it is not. I get disconnected at least once a day, mostly twice a day between 6PM - 12AM. 2. Ping issues, I play lots online games after work and during weekends and watch lots streams / Netflix etc, when I should have 50-60 ping from my gaming server, I get 80-90 at 70% of the time, 15% I get a normal ping, and the rest 15% I get 100+ ping. It is such an unacceptable performance and I cannot play the games at all with those high pings. 3. Customer services, I called many times to tell them about above issues but all I get is ignorance or they told me they will call me back in 24 hr which they never did. Secondly, when I opened acct with them, the sales rep told me if I use my own modem I could save $10 a month, when the tech came to install the services he told me the company NEVER EVER allow you to do that, so you can let me go now or you will have to pay the modem lease fee. When I call them about the ping issue or disconnections, they kept asking me to get protection plan or pay the tech to check their own equipment. I start to think this is pre-planned setup how they make money off on maintenance. After all, I am going to switch to CenturyLink next month which does not have a good reputation either, but at least every time when my internet is down I am able to search the Wi-Fi around me and they are from CenturyLink, so I am going to give a try even it is so costly because I have to pay the activation fee and truck roll again...but I am going to pay them because this is much I cannot stand with BlueSky/Ghost Fiber. Btw, I am an active duty soldier who is living in Killeen, TX (Ft Hood)...stay away from this company if you can....