I didn't feel like they cared, just going through the motions…read more BUT--The young woman who helped me was overworked, for sure. The music playing was annoying. She did give me choices for products and gave some nice discounts though. Kudos to her for juggling! I don't think she was getting a break anytime soon. That ain't right.

Update to my last: I switched my service to a network through AT&T based on my status as a first…read moreresponder. As an incentive I was told that there was a free Apple Watch being thrown in with only the taxes being charged. Fast forward to a couple of weeks later when I get my bill and there is now a charge for an additional phone line through that watch. None of that had been mentioned. I am told by AT&T to go return the watch to the store and it will be fine. The lady I spoke with said my call had been her sixth of the day for the same reason: someone getting duped by this company. I get to the store today - 5/25/23 - and am told that the return had to happen within 14 days and that I am now locked in to that second line for 30 months. None of that had ever been told to me. So now the lazy man from my first visit who can't seem to stand up or who doesn't even care about his customers tells me to come back tomorrow to see the store manager. It is sad that in today's day and age a company would so boldly take advantage of people regardless of their status in society - this is downright shameful and atrocious. It is extra shoddy and disgusting to me that this company would take advantage of people who are first responders, military, and veterans with this means of extortion under the pretense of flying the flag high. Straight up vampiric and appalling.

TERRIBLE customer service. Wasn't even greeted when I walked in. I was completely ignored the…read moreentire 30 minutes I was in the store waiting to speak to someone about transferring from T-Mobile. I left. Absolutely terrible.

I read the other reviews stating how unfriendly the staff were at this specific store and was…read morehesitant to go. But since the location is so close to home I decided to stop here first. And I'll say I was pleasantly surprised as my expectations were based on the two 1-star reviews. And employee came out and literally opened the door for me. And as soon as I walked in another employee in the back called me over so she could help me out. I was in and out in less than twenty minutes, I could not really ask much more from a Verizon store.

Thought it would take at least an hour, but literally less than 30mins later, phone was done! Thank…read moreyou Sam so much man!

Great Man! helped with my iphone 16 plus get it fixed for prom the next day. Great customer service…read moreand a loving and caring person very reliable check him out!

These people are fantastic. It is easy to say good things when a company does everything you need…read moreand you pay for it and go home. This group told me when I brought my phone in for another batter after a year that they would put one in, but that it would not help. Technology was exceeding the ability for my older iPhone processor and battery to keep up and what I really needed to do was upgrade my phone. They could have just stuck another battery in it and sent me on my way. Their integrity on this issue supports my reasons for going there for the years we have moved to the Denton Area. Honest people!!!!!!

Went in for a cell phone battery replacement. Told me they have to order the iPhone battery. 1-2…read moreweeks. Went to Apple Store in 5th Ave mall and had it replaced in an hour. Can't sell what you don't stock.

Randy helped fix my phone it wasn't charging and he got it to working again! Thank you so much!!read more

Filed a claim through Asurion for PlayStation being hot. He told me he could not find it being hot,…read morebut after taking it home and plugging it up within three minutes, it was still running hot

I love going to the Lewisville store to easily get the car key fob batteries replaced and recently…read morefor UPS batteries. They are helpful and informative! And I love supporting small locally owned businesses!

STAY AWAY FROM THIS BATTERIES PLUS....Came to get the battery replaced on my IHPONE 7 which they…read moredid and charged me $ 62. The next morning after charging all night, it showed 100% so I as happy. However before 2p that same day it showed only 27% remaining. I went back to the store to talk to the technician who told me that my model phone was no longer updated by Apple therefore the problem will continue. I told him that I wished they had told me that before they agreed to replace the battery. I asked for a refund which they decline. IF THEY KNEW ALL ALONG THAT REPLACING THE BATTERY WOULD BE A WASTE OF TIME, WHY AGREE TO SELL AND INSTALL A NEW BATTERY. Stick with the Apple stores.....

They called Me and told me i needed to pay my Lay Away. I told them i was out of town. asked if i…read morecould pay later in the week. I was told it was fine. they would join st reactivate the layaway. When i arrived.I was told no. They would not reactivate it. They would only give me 10 percent credit. They wouldn't work with me or anything. They are crooks. I could understand if they had said on the call that hey your going to lose it. But no. they said come in this week and it will be ok.

I had to find a particular piece of plumbing equipment when I went to their shop and Raquel was…read moreamazing at helping me find what I needed. She has always been knowledgeable about the items I am looking for and very engaging when I am asking questions regarding the products I am interested in. This is a great place to go when you are shopping and new isn't a requirement, the prices are great and and the are people helpful and friendly .

I went up to O'Reilly's to get a new battery for my key fob. When I have gone in the past it takes…read moremaybe 10 minutes. We were there for 45 minutes. The employee almost broke my key, and then put it on upside down. Can't get into my car. Had to have someone bring my spare up to the store so I could leave. Still had to pay for the battery. Manager was rude. Workers were rude. Extremely dissatisfied and disappointed in this experience. I would not trust this location ever again.

Came in with a battery they tested for me determined it needed to be replaced and did it super…read morequick. Thank you for the help Marco and Brittany.