Since September 6 when Spectrum cable had their own outage we have had no cable. We have called…read morecountless times and were told they could not climb the pole because of tree limbs in the way and it was dangerous. We were told Oncor ownsthe pole and they would to do the trimming but Spectrum rents space on the pole and they will have to pay for the trimming job. Back-and-forth back-and-forth. OK we'll do it, no we don't do it, well they'll do that, no they don't do that-back and forth. So we went to the City of Arlington and got the plans for our lot and it showed a 7 1/2 foot utility easement behind our house and that's the reason our backyard fence has to take a big zigzag. So the trees behind our property are not ours. They either belong to the city or the utility company because it's their easement. Nobody will help us we are being bullied into cutting the trees are self which is gonna cost $800-$1000. I went on the site locally in my neighborhood called NEXTDOOR and a very lovely lady gave me information on who to contact. We emailed Tammy Dubbeke at State Representative Chris Turner's ofc. at NNO. SO to those that helped us through our emails ... 'If you were at all responsible for the Spectrum supervisor coming out today, I thank you a thousand times over. Supervisor Greg Allen and technician Nate came out and climbed the pole without any problem and ran a new line from the pole to my house. Instant cable. Their fix was so good it even woke up one of our old cable boxes that was frozen. Also a spike in billing today but they are going to give me credit for the days the cable was off. It is a good day!' Thanks again everyone for all your help.

Very disappointing experience with Spectrum…read more I signed up after the sales representative told me the service would be symmetrical, meaning the upload speed would match the download speed. That turned out not to be true. After installation, my wired speed test showed around 875 Mbps download but only about 30 Mbps upload, while my current AT&T fiber connection gets around 619 Mbps download and 559 Mbps upload with much lower latency. The sales representative also told me that if I did not want the service, I could simply give the equipment back to the installer. When the installer arrived, he said that was not true and told me he would not get paid if I refused the install, so I would need to return the equipment later myself. This felt misleading from the beginning. I was sold on upload speeds and an easy cancellation/return process that did not match reality. The installer was professional, but the sales side gave me incorrect information. I will be canceling during the trial period and keeping my AT&T fiber service.

I went to a nearby Spectrum store (770 East Road to Six Flags, Suite 168, Arlington, TX 76011) to…read morereturn my equipment (Friday, June 6, 2025). I received the worst customer service ever, all because I no longer wanted to be a Spectrum customer. The older woman who retrieved my equipment kept making snide remarks and treated me with pity and disgust. The Spectrum rep kept shaking her head, as if to say, 'What a shame and big mistake you're making,' and she was concerned about how much I was paying my new service provider. Spectrum, you DO NOT NEED people like her behind the counter. Thanks for listening.

Torry was great at customer service! He walked right up to me and greeted me within 1 second of…read moreentering the store. He was professional and friendly and explained everything every step of the way. Torry is a great example of outstanding customer service!

Mark was super helpful and personable. I​ feel like communication and trust is​ essential in any…read morebusiness and I felt really taken care of with BeeConnectedNow. They took so much pressure off our plate which allowed us time to focus on the things that really mattered with our new home.

As a new Texas resident can I just say the way Texas handles its electric companies is STUPID. 100…read moreor so companies. Really?!? I am so happy I contacted BeeConnectedNow. Contessa helped me find the best electric company for my needs as well as the best Wifi provider. I highly recommend this small, woman-owned family business.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

Although it may be a deal to get Frontier, to actually set up an account is such a hassle. We have…read morebeen told we have to show photo ID, sent an email. Now apparently we must talk to over 10 representatives who keep requesting a photo ID to be emailed to THEM. On the phone for over 2.5 hours is crazy and they seem very unorganized and seems like they don't even keep track of how far in the process you've gone. We just keep restarting with a new representative. Also, being told you have to wait 48 hours to confirm your photo ID after every call and then THEY call you almost 4 times a day telling you about the 48 hour wait. Like can y'all get somewhat organized before trying to make customers jump through hoops when we're already trying to get the service.

I rarely leave reviews but this time I just had to. I have…read morebeen with Spectrum over a decade. Recently the service got spotty. Drops, slow downs, etc. They sent someone out who made it better but not great. ATT fiber recently came to my neighborhood and I swapped over. I canceled Spectrum but they are going to charge me for another month even after I canceled and returned all the equipment. "It's in our Terms that we can charge another month. Also we don't prorate any billing". I had turned off my auto pay about a week ago but for some reason they have no record of it. Funny. When I log in to look at my account there is no information in the autopay section. So mediocre service and continuing to bill after service cancellation. If you like that kind of stuff, Spectrum is your company.

I knew I shouldnt trust Spectrum to be dependable during World Cup. Service has been going in and…read moreout. Im finding something else...

Worst company ever!!!! 400.00 to cancel. Even if service doesn't work after install ! It is not…read morefree installation they will find a way to charge you! Customer service will not help you they will hang up on your face including management! Tech will tell you this is the only spot we can put it. Just so they can charge you even if you already have mounting system slow download speed .can't hook up security systems to internet.. well tell you we'll take it off your bill and give you a $credit for the inconvenience.. then turn around and charge you for the same thing so they don't really give u a credit!!

Worst internet I've ever had! 0 stars. Would rather pay the $400 cancellation fee than to keep this…read moreservice

Knowledgable staff and very accommodating. whether you need help with your phone, or looking to buy…read moreaccessories they will help you out. they have a large selections of phones, accessories and service plans.